Date Received: 2021-09-29
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: PayPal and XXXX. Here is the story in details, and I am seeking justices ...... What happened that I have bought two items from an XXXX seller. I paid for these items using my PayPal service. But when the time passed and items was not delivered in the time frame I waited another week but I never revised the goods thus I did submit a request for full refund, XXXX ask me to wait little-bit longer even though I did wait more then I supposed, when I discovered that the tracking number was fake I decided to contact PayPal to help, but did notice that PayPal service keep postponed the respond to my case, every time when the decision date comes from them to make the final say the extend the time frame without any concerned that there is a time of essence, noticed that after I send them a compliant clearly indicate that what happened it goes against the Business code of ethics that set to be the guiding principles and sure it was created to ensure that all business organization and its employees to act with honesty and integrity in order to complied with the Business code of ethic, what happened that PayPal react been more hostility after receiving my complaint and on purpose keep extend and delay the decision day showing complete challenge against me believing there is nothing I could do to force them to be fair when dealing with victims like me in that case since we used their service for protection as they claimed to be, but the injustice was obviously shows in their response. This unfairness must have an end.
Company Response:
State: HI
Zip: 96793
Submitted Via: Web
Date Sent: 2021-09-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-29
Issue: Other service problem
Subissue:
Consumer Complaint: I have contacted PayPal through XXXX, XXXX, XXXX and XXXX since last week that I NO LONGER have access to my old phone number ( XXXX ) XXXX, which is what they use for their " Quick security check '' page, but they keep INSISTING that I should still have access to my account that is associated with email XXXX regardless. This is not true. They are GASLIGHTING me. As long as they link my old, OUTDATED phone number ( XXXX ) XXXX with my XXXX, then I have NO access to this PayPal account!
Company Response:
State: MI
Zip: 48371
Submitted Via: Web
Date Sent: 2021-09-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-28
Issue: Other transaction problem
Subissue:
Consumer Complaint: I purchased a XXXX XXXX from XXXX on XX/XX/2021 at XXXX XXXX PDT They sent out a shipment ( tracking number : XXXX ) to the city that I live in but I never received the package. I filed a case with USPS ( case number : XXXX ) on XX/XX/2021 and learned that the package was sent to a different address. They said this is a common tactic of a scam where the seller sent an empty box to a ghost address just to justify that the package was delivered so Paypal would stand on their side and the victim can not file a claim to get money back. I sent out an email to the seller ( XXXX ) and never got a response. I filed a case with Paypal ( Case ID : XXXX ) however since the tracking number shows the package is delivered. Paypal denied the claim twice
Company Response:
State: IN
Zip: 461XX
Submitted Via: Web
Date Sent: 2021-09-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-28
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/2021, I recieved a payment from a friend for lunch About three hours later I recieved a notice that " Your Venmo account has been frozen due to recent activity that triggered some security alerts. '' At the same time as the notice I recieved the following message from Venmo, " We have recently reviewed your usage of Venmo 's services, as reflected in our records. Due to the nature of your activities, we have chosen to discontinue service to you in accordance with Venmo 's User Agreement. As a result, we have placed a permanent limitation on your account. We ask that you please remove any and all references to Venmo from your website and social media accounts. You may transfer the remaining account balance to your bank account but you will no longer be able to access your Venmo account. We thank you in advance for your cooperation. If you have any further questions, please reply to this email. '' I then asked what the issue was about and if it could be remedied. I recieved the following message " Thanks for following up. I can understand your desire for specific details that lead to this decision but in order to keep our systems safe, we do not provide that information. We have systems in place that monitor activity on Venmo, but please note that we don't reveal information about our internal systems in order to keep these systems robust. When we take action on accounts as we did in your situation, we do so to ensure that Venmo continues to be a secure way to make payments and that our users are operating in compliance with our terms. I apologize that we're no longer able to serve you and for the limited nature of that answer, but we do take security very seriously and do not take action without reason. I highly encourage you to look into alternative payment processors that may be a better fit for your transaction needs. '' I am left both confused and distraught over the closing of the account. Venmo asked me to remove any and all references to Venmo from your website and social media accounts but I never posted about venmo online or used it on any website. At the time I logged into Venmo I was traveling in XXXX for a week on vacation but nothing in the user agreement prohibits me from opening the app while traveling. Furthermore, I read the user agreement and can find nothing I did that violates the terms. Venmo says that my actions or activity are in violation of the user agreement. Venmo refuses to tell me what actions or actives I did that are in violation. As suggested by venmo, I read the user agreement. I can not find any actions or violations which i have committed. I would appear some sort of mistake has been made. I am asking for the CFPB to intercede and restore my account. I appreciate your time in this matter.
Company Response:
State: CA
Zip: 91316
Submitted Via: Web
Date Sent: 2021-09-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-28
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I, XXXX XXXX, have been a customer of PayPal for over 8 years, never had any problems with the account and have always been in good standing with my account. However, once I allowed my business partner access the account, I was arbitrarily placed under investigation for what paypal labeled as unauthorized or questionable transactions. I was asked to identify myself and I provided all of the information that was requested. However, even after they admitted to being identified successfully, I was rendered unable to use my account thus costing me business, even though I explained to them that I dissolved my business relationship with my partner and secured my account by changing my password. The issue that I have is two-fold : 1 ) Paypal arbitrarily terminated my account without due process. 2 ) Paypal has failed to refunds the money in my account totaling {$600.00}.
Company Response:
State: GA
Zip: 30134
Submitted Via: Web
Date Sent: 2021-09-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-28
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: Hello, my name is XXXX XXXX, I was a user of the services of the Paypal company, my problem with the company for which I feel cheated, scammed and stolen is the following : On XX/XX/XXXX my account was limited and They asked me to send documents and information to resolve this later, on XX/XX/XXXX, they responded with the following text " We have reviewed your PayPal Account, and due to the excessive risk involved, we would like to begin parting ways in a manner that is least disruptive to your business. Money in your PayPal account will be held for 180 days. After 180 days, we'll email you information on how to receive your funds. " In question, the 180 days for which they would retain my money ended on XX/XX/XXXX of the year XXXX, I called the company to find out why I had not received the message to withdraw my money in the account and a representative told me verbatim : " Your account and On XX/XX/XXXX, it received another permanent block for 180 days in which, the date was updated and now it must start counting the 180 days from XX/XX/XXXX and then the day on which the 180 is fulfilled. days you will receive the message to be able to withdraw your funds ", I tried to complain and talk to someone who could explain this to me about how it could be possible 2 permanent blocks for 180 days and they limited themselves to answering me that the company and the paypal system could do it and that only a second block was allowed, that after this they could not make me wait any longer, as a result of all this I waited to communicate again and today I called the PayPal offices so that a customer service agent Say the exact date on which the system will send me the message to withdraw or remove the security from the account so I can make the withdrawal, the 3 customer service people with whom I spoke for more than 1 hour could not give me information about and this, the first person told me ironically " That the blockade now appeared in the system as it had been in the month of XXXX and that from this month it was going to start counting the 180 days again '', the second person " only He asked me my information and then I abruptly hung up the phone ", the 3 person named XXXX explained to me that in the system it appeared that the permanent limitation was certainly on XX/XX/XXXX but that nothing came out in the system about about the second permanent limitation of XX/XX/XXXX of this year or anything about what the first person I spoke with today told me about the new permanent limitation that began now in the month of XXXX, I asked him that then on what date would they send me the message to be able to withdraw and he simply told me that the department in charge has not placed information and that he does not know when this will be ", With all this I mean that the paypal company has me in a limbo in which they make use of my money already held illegally and do not give me accurate information about what to do or when they will solve me, they have given me 3 different dates and XX/XX/XXXX or XX/XX/XXXXwas supposed to be the date on the one that would be fulfilled the 180 days of the supposed second limitation that they placed on me in XXXX but not even this could be assured by the last representative. I feel scammed by the company and I try to communicate both with them and with you, who are an entity that regulates all this in our country so that they can help me obtain what legally belongs to me. Below I will attach screenshots of the messages I received in the month of XXXX of the year XXXX where it verifies everything I say and where it shows that PayPal is breaching its own policies to illegally withhold funds from users
Company Response:
State: AZ
Zip: 85205
Submitted Via: Web
Date Sent: 2021-09-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-28
Issue: Other transaction problem
Subissue:
Consumer Complaint: Hi Sir/Madam, The situation is as follows. I purchase a XXXX laptop and an XXXX XXXX XXXX on XXXX. The payment method is a XXXX XXXX XXXX credit card that on my PayPal account. The total amount of the purchase is {$4700.00}. After I purchased it, due to the pricing issue I canceled the order online and XXXX said they will refund to my credit card. In the same day the {$4700.00} was refunded but it refund to PayPal account balance not my XXXX XXXX XXXX credit itself. So I need to transfer such funds to my personal checking account in order to pay off the charge.. The transfer was completed but then after a few days, I received an email from PayPal that they are going to suspend my account. Today XX/XX/XXXX, PayPal reverse the ACH transfer and made my account overdraft .. it is ridiculous and it is a FRAUD. The purchase already POSTED on my credit card and either your should refund the credit back to my credit card or I need the refund money back to my account in order to pay off the charge but now you reverse the credit then how can I pay the card? It is unacceptable and rude. They didn't say or notice me anything on this. The activity on my PayPal account. XX/XX/XXXX XXXX - {$2600.00} ( Purchase from XXXX ) XX/XX/XXXX XXXX - {$2000.00} ( Purchase from XXXX ) XX/XX/XXXX XXXX + {$4700.00} ( Refund to my PayPal account balance not credit card ) XX/XX/XXXX PayPal - {$4700.00} ( I transfer the balance to my checking account and the status was already completed on XX/XX/XXXX ) The activity on my personal checking account. XX/XX/XXXX PayPal XXXX {$4700.00} XX/XX/XXXX ACH HOLD PayPal Reversal - {$4700.00} PLEASE HELP...
Company Response:
State: CA
Zip: 95035
Submitted Via: Web
Date Sent: 2021-09-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-28
Issue: Fraud or scam
Subissue:
Consumer Complaint: PayPal allowed this XXXX company to scam me twice. I disputed it with PayPal and the XXXX company and still nothing.
Company Response:
State: TX
Zip: 77057
Submitted Via: Web
Date Sent: 2021-09-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-28
Issue: Fraud or scam
Subissue:
Consumer Complaint: Paypal account restricted on XX/XX/21. I had multiple transactions being processed, in thousands of dollars, that were supposed to be sent back to my bank account. Paypal has frozen my accounts and won't even say what they will do with the money until 180 days are done, my money. Paypal is illegally holding my account and money XXXX.
Company Response:
State: MI
Zip: 48105
Submitted Via: Web
Date Sent: 2021-09-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-27
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. They told me to wait 180 days and its been pass that. I also called the department to find out what was the release date which they said it was XX/XX/2021. Its XX/XX/2021 and still no updates. I have called the customer service number and spoke with the supervisor and they just informed me ti just keep check on my email because the department that has that information they cant contact them. My email linked to my PayPal is " XXXX ''
Company Response:
State: TX
Zip: 77449
Submitted Via: Web
Date Sent: 2021-09-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A