Date Received: 2021-10-08
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I bought Crypto currency in XXXX of XXXX and XXXX of XXXX XXXX My account was limited and Paypal refused to tell me what happened. I had a regular balance in my account and after 180 days i was able to get that out. They told me the Crypto would be release in an addition 180 days which out that release date at XX/XX/XXXX. As of today, Paypal refuses to release this and refused to transfer me to any higher manager successfully. I have been patient and now upset as I am unable to withdraw my current Crypto Balance which is currently at Crypto BTC {$1200.00} Available value. I have called daily and get the same refusal and " we will put a help ticket in but can not give you a time frame to when they will get to it ''. Paypal did not hold up to their promise and instead treat me like a criminal. They also never respond to my emails. Thank you for helping. Transaction Date : XX/XX/XXXX Amount : {$500.00} Transaction ID : XXXX Transaction Date : XX/XX/XXXX Amount : {$51.00} Transaction ID : XXXX
Company Response:
State: AZ
Zip: 85382
Submitted Via: Web
Date Sent: 2021-10-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-08
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My name is XXXX XXXX. my complain is Paypal close my account for no reason, I work well for that money and then close it just like that. if you could help me access that account again that would be so much help to me and my family. this is my Email Adress XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-10-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-06
Issue: Fraud or scam
Subissue:
Consumer Complaint: About XX/XX/2021, I fell victim to a multilayered scam operation orchestrated by XXXX ( the Company ), with the design, development, manufacture, promoting, marketing, distribution, labeling, and/or sale of illegal and outright fraudulent investment services, all of which aim at contributing to the goal of robbing and defrauding clients, through a predetermined cycle of the clients losses to their gains. Money was transferred from my bank account in the total amount of XXXX XXXX utilizing Paypal services.
Company Response:
State: MT
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-07
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Date of transfer was XX/XX/XXXX and promised to be there XXXX XXXX 2021 still as of today XXXX XXXX 2021 still no funds available company name is Venmo App Chat Sounds like scam
Company Response:
State: NY
Zip: 128XX
Submitted Via: Web
Date Sent: 2021-10-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-07
Issue: Money was not available when promised
Subissue:
Consumer Complaint: My son sent me money through PayPal using the family and friends method and PayPal has it on hold for no reason. Its in my account now but I am unable to do anything with it, I cant withdraw it, I cant send it, I cant spend it or refund it. After giving me the run around for 8 hrs yesterday I finally spoke to someone that was able to bypass all the security and I was able to withdrawal only half of it. When I tried the other half I get a error, so I contacted PayPal again and they tell me its on hold for 24hrs because of security risk, how is there another security risk when I just spoke to someone and they bypassed everything after I verified and confirmed my identity already. I decided to give up for the day then this morning I attempted to withdrawal it again and it didnt work. So I contacted PayPal and followed all the instructions they gave me, tried to withdrawal it using a different card and stuff because they told me it will work, well it didnt work. All morning Ive been messaging a rep at PayPal and he keeps giving the run around and lying to me, now suddenly instead of a 24hr hold its now a 72hr hold. I followed every direction he told me to follow and now its a 72hr hold. He caused it to become 72hrs not me. I would have had only a few hrs left if it wasnt for him. They keep bring up security system and risk when Ive done nothing at all myself to trigger such a thing. I need my money so I can buy my daughter milk and diapers, I got XXXX kids I cant wait 72hrs to access my funds. It was money that was sent to me by my own son, all I did was try to withdraw it from PayPal to use, how did I trigger any security flags. Ive spoken to at least 10 different reps at PayPal and they keep on lying to me and giving me the run around, what kind of business is PayPal running, they are scamming people at a time like this when were in a pandemic, theres suppose to be relief and support going around but they are causing nothing but stress and hardship, they are taking time away from me and my family. I know they can bypass whatever security system and let me withdrawal my money because one person was able to already. I just want them to give me my {$100.00} and I wont do anymore type of businesses with them anymore, they are the worst, what they are doing cant be legal.
Company Response:
State: IA
Zip: 50320
Submitted Via: Web
Date Sent: 2021-10-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-07
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I had several unauthorized charges on my card in XXXX and XXXX and one of them was for Paypal. I do not have a pay pal account and this is the second time within the past few years they have stolen money from me. The last time they managed to get several thousand dollars before I was able to cancel my card. When I contacted them about the fraudulent charges they said I needed to set up an account with them in order to dispute the charge. I did not want to set up an account with them since they have a history of stealing my information. I did end up trying to login to the account they " created '' for me last time they stole money from me and they claim I owe them money from the previous fraudulent transactions.
Company Response:
State: TX
Zip: 761XX
Submitted Via: Web
Date Sent: 2021-10-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-06
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I have previously filed a complaint against PayPal And the response came as follows : " Pursuant to the aforementioned section of the User Agreement, PayPal may hold your Account balance for up to 180 days if reasonably needed to protect against the risk of liability and refuse to provide PayPal Services to you in the future. We will make any remaining funds, fewer reversals or debits, available to you for withdrawal on or before XX/XX/2021, and we will notify you of this via email. '' ______ Well, my money has been held for 180 days! Now I logged in to my account and find that they stole the money coldly : ) ( shown in the attachment ) And they gave a reason for this : {$600.00} USD PayPal Posting Date : XX/XX/2021 Payment to : PayPal PayPal 's damages caused by Acceptable Use Policy violation Damage!!!! I now want them to explain the damage now : ) ( If they can ) Really if you use a large number ( for PayPal ) of virtual cards Is this a violation? OK I agree But where did my money go? They gave me the possibility to link a bank account to withdraw my remaining money!! The remaining money be like {$0.00} If the case is not ended in my Favor, this is enough to escalate the case to federal courts to get rid of this @ $ % ^ & * My money is not a toy in your hands I'm the one who was Damaged for 180 days from not being able to access my money, not you.
Company Response:
State: OR
Zip: 97230
Submitted Via: Web
Date Sent: 2021-10-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-06
Issue: Took or threatened to take negative or legal action
Subissue: Threatened to sue you for very old debt
Consumer Complaint: I received a letter from XXXX XXXX XXXX XXXX stating that I owed PayPal {$300.00}. I have never had a PayPal account. I have never used PayPal or even tried to go to their website. Also, it is my understanding that PayPal is not in the business of extending credit, but rather a go between for making online purchases. Therefore, this letter in my opinion is an obvious scam. Either intended to get money directly, or to get me to call their number so they can then record my voice to further commit frauds against me. The letter says to send checks to : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NY XXXX The letter states that calls to or from may be monitored or recorded.
Company Response:
State: TX
Zip: 77584
Submitted Via: Web
Date Sent: 2021-10-06
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-06
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/XXXX we got a notice that out pay pal account was closed and froze. We did not think what we sold broke there terms and conditions as it doesn't say anything about selling brass but they did. Regardless we found other means to receive money for our business and was content to wait out the 6 months. However now they say they can keep all our funds in the account due to " Damages '' that were not described. Also they debited {$800.00} dollars from the from my fathers account that I had given him before the issues with the account. We were given no explanation for this debit so we are out the XXXX dollars.
Company Response:
State: TX
Zip: 773XX
Submitted Via: Web
Date Sent: 2021-10-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-06
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: They froze my account and have refused to disperse funds even after waiting the six months with no explanation.
Company Response:
State: TX
Zip: 773XX
Submitted Via: Web
Date Sent: 2021-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A