Date Received: 2021-10-16
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I received PayPal message on XX/XX/XXXXthat I can no longer use PayPal again when I try to withdraw my fund and it doesnt work out. I was not even ask to tender any document my account was just limit and I cant have access to my money I worked for.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-10-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-16
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Dear Sir/Madam I live in XXXX NJ . Some fraudster in Michigan ordered a shoe from XXXX through paypal just using my email address and shipping the shoe to some abandoned home in Michigan. The order emptied my paypal balance of {$230.00} and further took {$180.00} from my XXXX checking account. I immediately disconnected my bank account from my paypal account. I filed a dispute to both Paypal and XXXX. XXXX refunded {$180.00} and closed the case. All paypal needs to do is pay back {$230.00}. When I login to my paypal account it shows that I owe {$410.00} to paypal. They placed it in collections and threatened to report it to the credit bureau unless I pay it back. I have a perfect credit score and don't want that to be affected. I spoke to four agents at Paypal, they are asking me to pay back {$410.00} to them first. Anyway, after escalation, we found that Paypal refunded {$410.00} to my bank account ( even though I delinked the bank account due to the fraud incident. ) and says that I owe them {$410.00}.
Company Response:
State: NJ
Zip: 08540
Submitted Via: Web
Date Sent: 2021-10-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-16
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Paypal refuses to refund my {$78.00} from a company called XXXX XXXX XXXX XXXX. This is a fraudulent company and PayPal is very well aware of this. This shows PayPal and this company are working together scamming people. Ordered XXXX XXXX hair wigs and when I received my ordered, the items were nothing I ordered. Filed a complaint with PayPal mentioning the company need to send me a prepaid shipping label, to return the items. The company do not want to send the prepaid shipping label only solution they provided is partial payment, that is not a option. XXXX XXXX XXXX, XXXX not wanting to send a prepaid shipping label is very suspicious. Founded out I'm not the only one that had the same problem with PayPal and this company.
Company Response:
State: FL
Zip: 344XX
Submitted Via: Web
Date Sent: 2021-10-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-15
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On or around XX/XX/2021, Paypal descided out of no where to freeze my account ( XXXX ) and not allow me to use it, because I had a fraudulant transaction that was not even with paypal it was with my primary bank, but my debit card from my bank was linked to my paypal business account.. With then freezing my account I have not had access to the {$310.00} dollars that was in my account when they froze it. I was informed that I would be able to obtain my money 180 days from the date it was froze, after multiple attempts to contact paypal customer service and attempts to obtain my money myself threw the online portal I have been unsuccessfull.
Company Response:
State: TX
Zip: 766XX
Submitted Via: Web
Date Sent: 2021-10-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-15
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I recently received an e-mail notice informing me that my PayPal account was permanently limited and that I could no longer do business with their service. As per the e-mail, It informed me that I violated something outlined in their Terms of Service ( doesn't mention specifically what it was ) though at no point did I do anything to violate these terms. While reviewing my most recent activity on the account, the latest transaction on the account was payment I sent for an item ( shoes ) from an online seller ( $ XXXXUSD on XX/XX/XXXX ) and a payment I received from XXXX ( a cashback browser extension ) for $ XXXXUSD on XX/XX/XXXX. Besides these two transactions, my account hasn't been used in over a full year. The reference ID for this e-mail was : Ref ID - XXXX
Company Response:
State: NJ
Zip: 07621
Submitted Via: Web
Date Sent: 2021-10-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-15
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: To whom it may concern, I recently checked my account and noticed PAY PAL has been withdrawing {$44.00} from my account monthly for 3 months listing the charge as " XXXX ''. I contacted them and I informed them I did not authorize these charges and they have not helped me to resolve this. Thank you very much for your time and help in resolving this.
Company Response:
State: LA
Zip: 700XX
Submitted Via: Web
Date Sent: 2021-10-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-14
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/2020, I received a payment in the amount of {$35.00} via my Paypal account. The payment was recieved from XXXX. XXXX is an American Company dedicated to fitness and exercise. Paypal will not release the payment to me. After repeated calls to Paypal over the past 12 months, I receive the same excuse, " Our Compliance Department has to look into the matter ''. I am told I will receive email updates and never do. I have been given no reason. 12 months have passed and Paypal has been unable to figure out a {$35.00} transaction.
Company Response:
State: IN
Zip: 465XX
Submitted Via: Web
Date Sent: 2021-10-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-14
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: PayPal emailed me there was an unrecognized login from an XXXX I have never had out of Texas. I live in IL. Before verifying it was me, they allowed 3 overseas payments to be sent. When I got the email, I changed my password, tried disputing the charges and they would not allow it because it was sent as friends and family. I tried again and they determined in that dispute that no unauthorized activity had occurred. They will not refund my money. Ive cancelled my debit card, removed the old debit card, changed passwords twice. PayPal is supposed to be SAFE and instead they are anything but and refuse to uphold their secure promise.
Company Response:
State: IL
Zip: 629XX
Submitted Via: Web
Date Sent: 2021-10-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-14
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I opened an account with paypal months ago and have made purchases with it, with no problem. Today, however, I sold an expensive plan locally. The person asked to pay with paypal and I allowed them to do so. They paid, then got in their car and drove away. Paypal decided to place a hold on the {$600.00} until I ship. But there is nothing to ship, they paid locally. I messaged the person and asked that they go onto paypal and marked the transaction as received but they just blocked me. So now they have my plant and the money. Then on top of that, paypal is now saying there is some issue with my account so it's frozen and I can't withdraw money. I've NEVER had another paypal account. I have had serious cases of identity theft, which has been reported. This is my first ever paypal account and now {$600.00} that I needed to pay for my dogs XXXX, to save his life, is not going to be given to me. Paypal is literally killing my dog.
Company Response:
State: PA
Zip: 170XX
Submitted Via: Web
Date Sent: 2021-10-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-14
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: I received an email from paypal telling me that they will closed my account after 180 days. " You can't use PayPal anymore. Reference ID : XXXX '' After 180 days the send all my money to their account about XXXX GBP. I feel like they scam me. Please help me get my money back and my account. Best Regard
Company Response:
State: UNITED STATES MINOR OUTLYING ISLANDS
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-10-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A