Date Received: 2021-10-03
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I CONTACTED PAYPAL VIA THERE CHAT SERVICE ON XX/XX/XXXX AND SPOKE W AGENT XXXX AND ADVISED HIM THAT THIS LETTER I GOT IN THE MAIL DOES NOT BELONG TO ME. I UPLOADED THE LETTER IN THE CHAT SO HE COULD SEE IT AND HE ASKED IF THE EMAIL ADDRESS OF XXXX WAS MY EMAIL ADDRESS AND I SAID NO. I SAID I USE MY WORK EMAIL ADDRESS OF XXXX AS MY USER ID FOR PAYPAL. HE SAID HE WOULD SEND THE REQUEST THRU TO PAYPAL 'S UPPER MGMT AND THAT I WOULD GET A CALL AND TO THIS DAY XX/XX/2021 STILL HAVE NOT RECEIVED ANY KIND OF INFORMATION OR CALL FROM PAYPAL.
Company Response:
State: LA
Zip: 707XX
Submitted Via: Web
Date Sent: 2021-10-03
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-04
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Hi there, The transaction was happened on XX/XX/2021, the purchased was on XXXX XXXX XXXX and the ONLY payment method is PayPal. My wife ask me to purchase a 1 x XXXX XXXX XXXX XXXX - XXXX ( a81 ) = {$89.00} but when I checkout via PayPal I realize it is totally a FRAUD website cuz the payee called and the email associated with this person on PayPal is XXXX. This definitely not the REAL XXXX. I already try to send an email to them but it turns out the email doesn't exist : ) The funny thing is I filed a dispute on PayPal and the payee provide a USPS tracking to prove they did send something to me then PayPal denied my dispute. What a joke. 1. The tracking number is XXXX and you told me a Stroller can be delivered in a mailbox????????? I even didn't receive anything at all. 2. I already provide the information to you, it is very very very clear that this payee create a phishing website and you still continue to allow this payee to got pay via PayPal? shame one you.
Company Response:
State: CA
Zip: 95035
Submitted Via: Web
Date Sent: 2021-10-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-04
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: XX/XX/XXXX Issue 1 : Paypal authorized, allowed, and debited from my checking account ending in XXXX, two transactions with high balances on XX/XX/XXXX. These were allocated to pay my normal living expenses and have caused me hardship to pay my creditors. These do debits from my checking account were unauthorized. I have contacted Paypal and was told it would 10 days to investigate! These funds need to be credited immediately to my checking account ending in XXXX. Issue 2 : Lastly, I have a contractor building the deck to my home. I authorized Paypal to debit from my checking account ending in XXXX in the amount of {$240.00}. Paypal received these funds and have indeed been given to Paypal. Paypal has placed these funds on hold until XX/XX/XXXX, despite having received these funds. I contacted PayPal directly regarding both the unauthorized and the funds they are withholding from the contractor. Paypal refused to release the funds back to me.
Company Response:
State: MN
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-10-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-03
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX, this person claimed that these goods will be sold after payment via PayPal. This person is a fraud and needs to be shut down so that he/ she can not do this again to others. He stole {$600.00} through paypal from me and disappeared with no more response by email and XXXX. Face storefront on XXXX called XXXX XXXX. Email : XXXX Thank you. you can reach me at XXXX XXXX
Company Response:
State: CA
Zip: 94558
Submitted Via: Web
Date Sent: 2021-10-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-03
Issue: Other service problem
Subissue:
Consumer Complaint: Ok so PayPal has been taking money from me and I paid for every transaction that I made PayPal is not cooperating and also slapping limitations on my account. I am about to take PayPal to court if this is not resolved asap. I am tired of the games and garbage they attempt to keep feeding me with this. Simple PayPal owes me a XXXX of a lot more than {$50.00}! PAY PAL quit playing games with my money and also I mean it when I say I will take you to court. I'm done with the trash you keep doing by crediting my account then on the sly reversing it. You stole money give it back! Simple. I have proof so stop acting like I am a XXXX insulting my intelligence.
Company Response:
State: TX
Zip: 77065
Submitted Via: Web
Date Sent: 2021-10-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-02
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2021, I sent XXXX bitcoin in exchange for {$73.00} USD and I re-activated my old Paypal account so that I can receive the funds. I received the payment without a problem then I transferred the funds to my bank debit card. On XX/XX/2021 I sent XXXX bitcoins in exchange for {$100.00} and received the funds via Paypal, but this time they placed a hold for {$68.00}. Paypal also put limitations on my account which prevented me from transferring the funds and they requested documentation of my transaction. I submitted all the documentation proving the legitimacy of my transaction. They reviewed what I submitted and they approved my transaction and also removed the limitations from my paypal account. However {$68.00} was still being held so I transferred the difference of my payment which was {$39.00} to my debit card. At this point I figured since Paypal reviewed and approved the documentation that I submitted I didn't think there was going to be any more issues. On XX/XX/2021, I sold more bitcoins which was XXXX. In exchange I was to receive {$69.00} in my paypal. When I received the funds via Paypal, their system didn't allow me to transfer the funds to my debit card. So I called customer service and they advised me to go to XXXX to get my funds. I thought that didn't make sense because I was going to have to pay fees but regardless I showered and got ready to head to XXXX but when I got out of the shower, my Paypal account had an new message saying that I would not be able to use Paypal anymore and they put on a permanent limitation on my account which restricts me from transferring or withdrawing my funds. They said I violated their policy and told me that they were going to hold all my funds for XXXX. They accused me of embarking in gambling transactions but they didn't send me any correspondence or specific details on why they were accusing me of this. I already sent them my documentation and I have documentation proving the legitimacy of all of my transactions. They never sent me any proof on why they accused me of embarking in gambling transactions. I found it very offensive since they are accusing me of doing illegal activities and they didn't explain anything to me or send me any correspondence. All they said was that I couldn't use my funds and that they are going to hold my funds for XXXX months. I think this is outrageous and I think the right thing to do is to give me my funds since I DID NOT engage in any sort of gambling transactions. This is absolutely preposterous.
Company Response:
State: CA
Zip: 91331
Submitted Via: Web
Date Sent: 2021-10-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-03
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I had a check deposited into my Venmo account and I haven't been able to use or access any of the funds. They wanted ID and social verification and I sent that to them twice and still haven't been able to access the XXXX $ that are in this account.
Company Response:
State: TX
Zip: 79928
Submitted Via: Web
Date Sent: 2021-10-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-02
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: got a duplicate charge by XXXX XXXX XXXX XXXX for an order originally deducted and shipped on XX/XX/XXXX. On XX/XX/XXXX, they posted the charge again. The money had already been deducted in XXXX clearly or i wouldn't have the items in my possession. The item s they say they just shipped are seasonal and not even available for sale anymore so the charge is clearly fraudulent. I file an unauthorized transaction dispute and call customer service and this guy XXXX says he needs to change my dispute to item not received. Well then they deny my dispute because of the tracking number the same tracking number from back in XXXX! This is a fraud loophole that has been used on PayPal and these instances are all over the internet of them denying fraud protection because of fake tracking numbers. To appeal the dispute i seek a running account balance and they arent providing one. This is illegal and they were already sued and the judge ruled they were violation of the law for not providing monthly statements with a running balance. They still arent abiding by the law. And this is so they can double charge and skim accounts, and both steal and reap transaction fees from fraudulent charges. They wiped my account and that caused an overdraft. They do not have my permission to debit my bank account but they did it anyway! This is illegal! Then today they froze my account and are saying they want my drivers license and bank statements and credit card info and SS number ; stuff they have NO right to see or mandate access to. I am the victim reporting fraud and they are making me out to be the criminal! I am trying to find a lawyer to take them on this is outrageous. i already live below poverty level and for them to do this to a XXXX woman who has nothing who has used them for two decades is absolutely abhorrent and they should have consequences. I want my money back and I will not provide them with any of that documentation and i want my bank info removed from their access. How can I get this done? They were just found guilty in a class action for some of this stuff like freezing accounts and no running statements three years ago, obviously they don't t care.
Company Response:
State: IA
Zip: 50131
Submitted Via: Web
Date Sent: 2021-10-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-02
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I made a transfer in the amount of XXXX $ from my venmo account to my bank account and right after i got a email stating my venmo account has been closed and my XXXX $ transfer to my bank account is under review resulting in a transfer freeze or money being withheld.
Company Response:
State: OR
Zip: 97477
Submitted Via: Web
Date Sent: 2021-10-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-02
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My PayPal account was frozen ( limited ) and I cant use it or get my funds that are in my account for 180 days. Late XXXX XXXX I had to open a PayPal account to cash in on some winning from XXXX sports. It was the only way that I could claim my winnings because it was the only way that they would make the payment. As long as it was open I decided to start having my rewards from other sites transferred into the new PayPal account. On XXXX XXXX, XXXX I received an email that my PayPal account was limited ( frozen ) and I could not use or have access to my funds, I would be notified after 180 days as to how to get my money. There was no explanation as to why my account was frozen, ( only a link to possible reasons, none of which seemed to apply ). The only things that I did were to deposit funds, check my balance and try to apply for a PayPal card. None of these actions should be a violation of rules. I called customer service to try and clear up the situation and was told that they could not see any reason why the account was frozen and that it would be restored within 24 to 48 hours after a review and I would get an email when it happens. Five days later I still did not receive a reply and my account was still frozen. On XXXX XXXX, XXXX I called customer service again and again I was told that they could not see any reason why my account was frozen and that there was no update to the status of my account and that they would send another request to the reviewing department. I was also asked to send a copy of a photo ID which seemed unnecessary because they already had information on me like my SSN. I reluctantly sent their request. As of XXXX XXXX, XXXX after 11 days there was still no response to any of my calls and my account is still frozen so I filed a complaint with the XXXX. I received a response that the account would remain frozen and I would receive instructions to get my deposits back in XX/XX/XXXX. This all stems from the use of a VPN when I accessed my account. In the mean time I have a reward that is in limbo. It was supposed to deposited into my account but they cant deposit it because of the freeze and I dont know if I can get credit or some kind of refund for it. How can they arbitrarily freeze peoples accounts and use the same excuse of risky activity and hold on to their money for 180 days? How can I get my account restored?
Company Response:
State: IL
Zip: 600XX
Submitted Via: Web
Date Sent: 2021-10-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A