Date Received: 2021-10-05
Issue: Other transaction problem
Subissue:
Consumer Complaint: I was trying to help out friend sending money through PayPal.This was first time sending money to my friend and the name popped for a person I dont know with similar email I can see if knew the person. I called PayPal less than 5 minutes after the incident and let them know I made a mistake the rep told me that that the customer didnt speak English. I really need the money which put me in a hardship. I am demanding my money be refunded to me or I am going file small claims court.My credit union will not return the money because they said it was a PayPal issue.The email was supposed to be a XXXX and not XXXX.The name pops up which makes it confusing and the system doesnt allow you to manually type in name.
Company Response:
State: CA
Zip: 94544
Submitted Via: Web
Date Sent: 2021-10-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-04
Issue: Other transaction problem
Subissue:
Consumer Complaint: I've tried reaching out to PayPal to try to close out my account with them and they keep telling me wait 6 months since XXXX and I did wait and now when I try to call them and find out why I'm not able to close my account I keep getting told that they'll submit a ticket & get back with me and they never do its now XXXX and still nothing from them that money was supposed to be used for my husbands funeral expenses but since PayPal put the limitation on my account I've had to go take out loans to pay for it.
Company Response:
State: GA
Zip: 304XX
Submitted Via: Web
Date Sent: 2021-10-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-04
Issue: Other transaction problem
Subissue:
Consumer Complaint: Hello XXXX, I would like to report one XXXX XXXX personnel who scammed me over - {$5000.00} via credit card dispute. He bought over {$5000.00} worth of digital asset from me and one month after he reported to his credit card company reporting unauthorized transaction. He first disputed money in paypal but after one week of reviewing, paypal closed his dispute but then he went to his credit card company and charged back. He blocked me and doesnt want to speak with me. He is very active on reddit and is discussing about the bought item in reddit actively proving he still has the digital items he bought from me. He has blocked me and refuse to communicate with me. So I would like to report this fraud/ scammer to whichever XXXX department is relevant. If you could assist me, that would be great. Thank you very much for your time. Paypal case id : ID XXXX XXXX XXXX a link which provides screenshot of the transaction : XXXX XXXX XXXXXXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-10-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-04
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I received a Paypal debit card in the mail. I did not apply for this card. When I tried calling Paypal to report identity theft, they could not help me because 1 ) the card was not activated yet, 2 ) I could not validate the email or phone number associated with the Paypal account. The only thing I could validate was my name and address on the account. ( Which Paypal confirmed they are using my name. ) I tried to explain that someone opened the line of credit using my contact information but then they are using their own email and phone number so how would I know what those details are? It is not me. It is unauthorized use of my name. I asked to get the account shut down, they couldn't do that. They can't help me since I can't validate the account number, email or phone number on the account. I have frozen my credit with the 3 major credit agencies. I don't understand how someone could open a line of credit using my information. I was on hold for 1 hr 30 minutes and I spoke to 7 people at Paypal. No one could help me. I am trying to help prevent additional fraud using my name and information and they don't know what they are doing at Paypal. If you don't meet the guidelines to the way they have been trained to respond to your inquiry, they can't offer solutions and they don't know how to help. This is the 2nd time I have experienced identity theft with someone opening a Paypal account in my name. The last time, it took 3 years and the help of a collection agency to clean it up. Even then, Paypal handled the situation very poorly and wouldn't help me get resolution. It took multiple phone calls, police reports, etc. Paypal treated me like a criminal and I was trying to help clear my name and help them stop the fraud. They need a better fraud detection / resolution process. They want you to notify them of fraud but their people aren't trained to offer proper help or solutions. Criminals have discovered how easy it is to scam Paypal.
Company Response:
State: WI
Zip: 53144
Submitted Via: Web
Date Sent: 2021-11-05
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-04
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: XX/XX/2021 my PayPal account was hacked. someone made 99 payments to come out daily of XXXX on both my credit card and debit card. I have been fighting with my credit card company and PayPal to get this resolved and they are not assisting me instead pay pal has locked access to my credit card including accessing my credit card account to make payments on the remaining balance I have on the credit card. I have gone to the post office and received the fraudulent tracking number PayPal is trying to say that was mine and that it went to my home address which is incorrect, the address shows a different address in XXXX XXXX NM. So now this account is in Collections because they are not assisting with this I have spoke with supervisors over and over and 2 supervisors have stated they would remove this off of the account yet nothing has been done!
Company Response:
State: NM
Zip: 87124
Submitted Via: Web
Date Sent: 2021-10-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-04
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal has locked my account due to questionable transactions, requires me to send certain information before my account will be unlocked. While this might be good security, there were only 3 small transactions during the period they are monitoring and they are all authorized by me and totally legit. The only issue is I can not now close the account, I simply do not use it that much and I can not close it until they get the same 4 pieces of information they want me to provide. Some of this is easy enough ( photo ID - but why? ), some not so easy ( bank statement ), all of this a project I dont have time to undertake. Meantime, they have access to my banking and credit card data, I can not make any changes. It us nearly impossible to reach a person to speak with, but I did get an agent who said sorry spoke to a supervisor who said sorry. I just want to close this, too hard to deal with when there is an issue. What can I do without giving them more information than they already have?
Company Response:
State: PA
Zip: 180XX
Submitted Via: Web
Date Sent: 2021-10-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-03
Issue: Fraud or scam
Subissue:
Consumer Complaint: It came to my attention that my phone number was registered with Venmo although I have never had an account nor done business with them. I tried to register using my phone number and personal information but was met with a message indicating that my phone number is associated with an existing account registered to an email that is not mine and would appear to be a non-domestic email address. As a result, I contacted Venmo via the contact information on their website to advise them. They replied very timely and provided the following response. It appears that the phone number you are reaching out about is already on file with us. In order to look further into this, we'll need to verify some additional information. At your earliest convenience, please send along the following using our Document Upload Form : A picture of your unexpired US government issued photo I.D . Acceptable forms of I.D . include a drivers license, state I.D . card, passport, or green card. Please be sure that this is a picture and not a photocopy. We will not be able to accept a photocopy. A screenshot of your most recent cell phone statement. You are free to cover all information on the statement except for your name, the date, and the associated phone number. You can find our Document Upload Form here : XXXXXXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX We need to see your ID in full, so please do not omit or cover any information on your ID. This is a ludicrous request to ask a non-customer to provide personal documents and information like this. I want them to take action to disassociate me and my phone number from this service to prevent any unauthorized or fraudulent activity.
Company Response:
State: AZ
Zip: 85249
Submitted Via: Web
Date Sent: 2021-10-03
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-03
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I could not remember the password to my Venmo account and so I created a new one to replace the old. I did finally gain access to my old account and I was attempting to purchase Bitcoin through Venmo. However, I did not realize that you could not send Bitcoin out of your Venmo balance, so I exchanged it back into USD. In this process all Venmo accounts were frozen due to unauthorized activity. The funds in my accounts ( totally {$360.00} ) was unavailable to me until Venmo support could look into the issue. It has been nearly a week and a half and I still had not heard from them as to a solution. I sent an email today requesting status of the pending frozen account and I received an email stating they were going to permanently delete all Venmo accounts and the funds in the account would be unavailable to me. They would send an email in the future if the funds were available to transfer out. This is unacceptable. I understand that they ask consumers to only have one account, but for them to freeze my accounts and limit the access to my funds and then ultimately prevent me from accessing them at all, is not ok. I hope the CFPB can look into this because Venmo is not treating their customers in the way they should. The funds in the account are mine, not Venmos.
Company Response:
State: TX
Zip: 76112
Submitted Via: Web
Date Sent: 2021-10-03
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-04
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I have no clue why my account was limited and it says Im not able to use payPal all of a sudden after literally receiving {$500.00} from a friend. This is so disgusting! While A global pandemic is happening, my money is literally being held from me and Im abruptly banned from EVER using PayPal without any sort of reason. I need my money the least, transferred to my bank. They cancelled the transfer then emailed me saying You can no longer do business with us I looked it up and they have a history doing this to people. Its so gross and absurd. They have a history of doing this same exact thing to people! I need my access back, and I need that money to be transferred. I have bills to pay and its Monday. This is ridiculous.
Company Response:
State: FL
Zip: 33169
Submitted Via: Web
Date Sent: 2021-10-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-03
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal closed my account and will not help me getting it back up and going. I am not sure if this is some some mistake as I assume it has to be. I have been not able to get help from them for days but I just remembered that I could file a report on here and I feel they are not doing there job properly and it is affecting me a great deal as I used paypal quite frequently. My email linked to my paypal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-10-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A