Date Received: 2021-10-13
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is " XXXX ''
Company Response:
State: CA
Zip: 92107
Submitted Via: Web
Date Sent: 2021-10-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-14
Issue: Fraud or scam
Subissue:
Consumer Complaint: To whom it may concern ; I called up PayPal this morning regarding Case ID : XXXX. I was told that the case was closed as this transaction is ineligible for PayPal Purchase Protection. I am not sure why I am no longer eligible for PayPal purchase protection. I have only filed cases/claims in good faith. I ordered an XXXX XXXX XXXX XXXX ( XXXX XXXX, XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, from XXXX in the amount of {$1000.00}. The seller sent a package using XXXX tracking # XXXX. The package arrived on XX/XX/XXXX I realized right away that there was no XXXX inside due to the weight of the package and the fact that the contents inside were not secure. I did not open the package as a way to preserve evidence for an investigation. I also filed a IC3 complaint as well which is attached for your reference. To me it seems as if PayPal is not acting in good faith by not standing behind their " Buyer protection '' when it does not benefit them. This is in violation of consumer protection laws. Please help get back my money that I have been scammed out of by XXXX and PayPal complicity. Thank you. XXXX XXXX XXXX XXXX XXXX
Company Response:
State: NJ
Zip: 08701
Submitted Via: Web
Date Sent: 2021-10-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-14
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Amount is {$1000.00} Date is XX/XX/ I emailed Venmo and they are holding my money.
Company Response:
State: GA
Zip: 30324
Submitted Via: Web
Date Sent: 2021-10-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-14
Issue: Fraud or scam
Subissue:
Consumer Complaint: PayPal limited my account for no apparent reason. I have not done anything wrong and yet they decided to permanently limit my account. I want my account back.
Company Response:
State: TX
Zip: 75204
Submitted Via: Web
Date Sent: 2021-10-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-14
Issue: Other service problem
Subissue:
Consumer Complaint: I need to switch my account and I don't have access to my old phone or chase account. It's impossible to get ahold of anyone for the problem.
Company Response:
State: KY
Zip: 41015
Submitted Via: Web
Date Sent: 2021-10-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-13
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: The company venmo confiscated {$1400.00} of mine and they won't tell me why but they've had it for around 180 days. I've discussed this within numerous times and they refuse to tell me why please help me in this matter. This happened around XX/XX/XXXX and I believe it's going to be 180 days on XX/XX/XXXX. I've submitted my IDs and everything they've asked for and they still won't comply
Company Response:
State: AZ
Zip: 85364
Submitted Via: Web
Date Sent: 2021-10-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-13
Issue: Fraud or scam
Subissue:
Consumer Complaint: The whole thing started with an email I received confirming an order for an XXXX TV that was placed through my PayPal account for {$690.00}. This was an unauthorized transaction. I called Paypal Customer SupporXXXX line immediately to inform them of this fraudulent charge. I believe that the number was spoofed as I was online with a gentleman who claimed to be a supervisor telling me that the merchandise was sitting in a warehouse in California and someone had used my PayPal account to make this purchase. He then informed me that since there were no physical stores for PayPal in my city, that I would need to go to a XXXX or XXXX to offer authentication of my identity. This man had a thick heavy accent and I was following his directions because he seemed genuinely concerned about helping me protect my account, and my identity. A big red flag went up when he asked me to provide him with the last four digits of the debit card used for the fraudulent transaction. ( He said he needed this to transfer funds to protect me from being charged ). For if he truly was with PayPal, this information would have been accessible to him. I refused to give him this information and he became very upset saying he could no longer assure protection for me and I would be liable for the {$690.00} and he hung up. I immediately went to my bank and cancelled the debit card associated with my PayPal account. I closed my PayPal account and reported to the Attorney Generals Online Fradulent Division who recommended my contacting the FTC to report this case as well.
Company Response:
State: TX
Zip: 78240
Submitted Via: Web
Date Sent: 2021-10-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-13
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: I received a letter from XXXX, XXXX a debt collector, dated XX/XX/XXXX stating that XXXX XXXX XXXX XXXX XXXX was the debtor and the debt description was Paypal for {$290.00}. Per conversation with XXXX they said that the last payment that was received was in XXXX which was a red flag to me and didn't sound correct. I immediately asked for a debt validation letter regarding this matter and today XX/XX/XXXX, I received a letter from XXXX XXXX stating that they are unable to resolve the request because they need additional information ie. ssn, acct number, copy of credit report. If you sent me to collection then you should have all this information. Sounds like a scam.
Company Response:
State: MD
Zip: 21117
Submitted Via: Web
Date Sent: 2021-10-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-12
Issue: Problem adding money
Subissue:
Consumer Complaint: on XX/XX/2021 a friend sent me {$100.00}. i can't retrieve it. i have tried to change password and think it is ok but the help desk can't understand a simple request.
Company Response:
State: NC
Zip: 28739
Submitted Via: Web
Date Sent: 2021-10-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-09
Issue: Fraud or scam
Subissue:
Consumer Complaint: My PayPal account was hacked and money was removed from my bank account. I filed a claim with PayPal and they keep refusing my claim saying it could have been someone else from my household ( I am XXXX years old and I live alone ). While the amount is not large, {$60.00}, someone hacked into my PayPal account and through that my bank account. PayPal refuses to help.
Company Response:
State: FL
Zip: 33024
Submitted Via: Web
Date Sent: 2021-10-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A