Date Received: 2021-11-16
Issue: Other transaction problem
Subissue:
Consumer Complaint: My account got permanently banned on Paypal for no reason whatsoever that I am aware of. I sell crystals, necklaces and tarot on XXXX and use the name XXXX XXXX for privacy reasons. My real name is XXXX XXXX and my paypal email is XXXX. I have approximately XXXX dollars and XXXX on hold that they are going to hold for 180 days but I need it for bills and I do not want to have to submit a claim and get lawyers involved but I will if thats whats necessary to get what should be mine. I need that money and If someone had a dispute with me that caused my money to be on hold for this long, it is not fair to me as I do not know whats happening. I want to withdrawal my funds and never use Paypal again. This dispute must be settled or I will take legal action as others have said Paypal will take all their money for liquidation fees which is actually not legal as its under the law to only be a smaller increment of total money. I am not risking losing all my money and thus ; am not waiting the entire 180 days as that is half a year. I spoke to a Paypal rep that said they couldnt do anything for me. This is so ridiculous. For confirmation purposes the last 4 digits of my card info on the account is XXXX.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-11-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-16
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX shortly after Paypal and XXXX were splitting, My PayPal account was limited with the message " You can no longer do business with PayPal " and they were suppose to hold my money for 180 days and then return the rest if no disputes are filed. The reason for them closing my account is '' After a review of your account activity, we've determined that you're in violation of PayPal 's Acceptable Use Policy '' However nothing I have sold was ever against their rules nor did they ever explain what I did to to violate their terms which is a XXXX. I always sold the same thing and now its a problem? Anyways close to the 180 days were up and my money was suppose to be returned to me, paypal secretly transferred my money to themselves on XX/XX/XXXX with no emails or explanations. with the note " XXXX USD ; PayPal Posting Date : XX/XX/2021 ; Payment to : Paypal ; PayPals damages caused by Acceptable Use Policy violation ''
Company Response:
State: MD
Zip: 20735
Submitted Via: Web
Date Sent: 2021-11-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-16
Issue: Fraud or scam
Subissue:
Consumer Complaint: Paypal held my money for the 180 days and I still can not withdraw the funds. No one can tell me why or answer any questions on the time frame.. I received no email as to why XXXX XXXX XXXX Last 4 of my ssn is XXXX
Company Response:
State: LA
Zip: 705XX
Submitted Via: Web
Date Sent: 2021-11-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-15
Issue: Wrong amount charged or received
Subissue:
Consumer Complaint: On XX/XX/2021 [ at XXXX XXXX CST ] ; XXXX XXXX [ a friend ] sent me {$1000.00} as he had done at least 3 times in the past [ this year ] using Venmo. All past times [ before XX/XX/2021 ] Venmo charged a fee that was consistent with their policy, a fee of about {$10.00}. This time around ; Venmo charged over 3 times the amount ; a total of {$35.00} was charged contrary to their own fee policy. It might not seem like a lot, but when you think about the hundreds of thousands of Americans this could be happening to, it easily scales to an issue warranting a Federal Investigation. Over the weekend I emailed Venmo over 4 times, including testimony from the sender XXXX XXXX. At the time of this complaint, I have received no response or refund from Venmo.
Company Response:
State: TX
Zip: 77339
Submitted Via: Web
Date Sent: 2021-11-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-15
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: As XXXX XXXX, we have a business account on PayPal. On XX/XX/XXXX, they froze our account and asked for some documents. I sent them all but a specific one. This one document is the reason that until today, XX/XX/XXXX, we can not accept donations or transfer our money that we have on PayPal to our account. This has caused me psychological problems. we lose revenue that goes to other charities companies. Every time I communicate with them through messages or by phone, they assure me that we are almost ready but nothing is done. Our company belongs to a type of companies in XXXX that are not registered as a normal business registers, thats why we can not get any such document. On PayPal once out of many, I talked accidentally with a XXXX named XXXX. He explained to them that this is something that is true, and his manager told us that we just need to send two documents ( that they already had again ). XXXX assured me that the case would be resolved. But again they sent me a negative message. So I'm trapped because my money is in the account and I can not use it through their own fault, and my health and the public image of my company has been damaged. Since XX/XX/XXXX, I have communicated more than 20 times in writing and 5 by phone.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-11-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-15
Issue: Other service problem
Subissue:
Consumer Complaint: On XX/XX/XXXX I got an email stating I would no longer be able to use PayPal, in any regard. When I called the support center on XX/XX/XXXX they told me they would tell me nothing about why they were banning me. I use PayPal for the occasional online purchase, and to deposit rent money from roommates. After reading the legal and user agreements, I am unable to find any transaction which would result in this banning. My largest complaint as of now is that while I can log into PayPal, I can not remove my credit cards or checking account. This is worrying to me because my PayPal was hacked once before and if Im no longer using it, and they wont allow me to do any transactions ( be it shopping or between friends ) there is no reason for them to hold on to my financial information.
Company Response:
State: CO
Zip: 80537
Submitted Via: Web
Date Sent: 2021-11-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-15
Issue: Fraud or scam
Subissue:
Consumer Complaint: Today Monday, XX/XX/XXXX, @ approx XXXX XXXX We received a call from a Tia from PayPal Executive Escalation whom we have been communicating with regarding the fraudulent application submitted without our knowledge or consent by PayPal. We told XXXX that the call is being recorded and she said that is fine and she apologized for ending our last call after we told her the call was being recorded. She stated that she had not done this in a long time and did not know the procedures. I began to explain to XXXX that we received an email recently from PayPal requesting our customer 's date of birth. I explained that this is a security risk and we are not authorized to disclose our customer 's date of birth as this data was not used to make the purchase. I explained that PayPal can cancel the Transaction as we will not be disclosing our customer 's date of birth as we are not authorized to do so and XXXX stated in a very condescending and arrogant tone as if like a gangster, " We wont cancel the transaction, someone is going to have to give up that information or the transaction will remain '' as if to try to intimidate and conspire to incriminate us or even our customer. XXXX became belligerent, arrogant, and condescending and she is a XXXX employee. I am a XXXX and she displayed complete disregard for this fact. I ended the call and explained that I will be filing another complaint with the CFPB because XXXX also stated and admitted that she realized that after we received the 5 emails indicating that our application for Advanced Credit Card processing was declined was a COMPUTER GLITCH. We NEVER submitted an application for this product and we discovered d that Paypal had been previously found guilty and fined for doing this exact thing in XXXX by the CFPB. We believe this is happening again and has happened to us. WE NEVER SUBMITTED ANY APPLICATION FOR THESE PRODUCTS. SOMEONE AT PAYPAL, FRAUDULENT DID AFTER 1 WEEK PRIOR FLAGGING OUR ACCOUNT AND REQUESTING OUR CORPORATE DOCUMENTS WHICH IS REQUIRED FOR CREDIT APPLICATIONS! After we compiled and submitted our corporate documents, began receiving emails for declined credit applications that we did not submit one week later. Now XXXX and her XXXX co-conspirators at PayPal are trying to clean up isle 1 for the mess they made. We are XXXX XXXX and XXXX and we know the financial procedure, compliance, risk management, and fraud prevention. We spotted this fraud through the 5 declined application emails, brought it to PayPals attention, got mistreated by XXXX, XXXX, and XXXX. XXXX even sent us an email stating with confidence that WE in fact submitted these applications which is fasle. Right receiving this email from XXXX, we received yet another and the 5th declined application email.XXXX calls us this morning and interrupts our XXXX, insulted and interrupted me while I was speaking on the phone, and tried to downplay the computer glitch that is clearly a result of gross negligence on the part of PayPal. We believe several violations of Federal & State laws have been violated here and we would like to have all of these complaints submitted to the Department of Justice for investigation. We will fully cooperate with all agencies in the investigation and prosecution of those at PayPal involved. Again, PayPal was exposed and fined for this exact same behavior in XXXX and we believed we are the victims of these nefarious acts here in XXXX. We have prepared affidavits to support all claims and crimes committed in cluding a sworn Federal Criminal Complaint naming PayPal, its CEO, XXXX, XXXX and XXXX, and whoever submitted an application for credit without our knowledge and consent one week after manipulating their system and our ACCOUNT to obtain our corporate document, EIN confirmation letter, and personal documents. We are also preparing an identity theft affidavit as we believe our information has been compromised by this situation. We would also like to report that PayPal should NOT be asking for our CUSTOMER 's date of birth as this is a red flag and the primary data point used by identity thieves. Reference XXXX fraudulent activity by PayPal XXXX XXXX XXXX
Company Response:
State: NY
Zip: 10021
Submitted Via: Web
Date Sent: 2021-11-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-15
Issue: Fraud or scam
Subissue:
Consumer Complaint: XXXX XXXX I sold a phone on XXXX and the buyer lived in Texas. He wanted to use a company called VENMO, which is a part of Paypal Inc. I do not use, nor was I familiar with VENMO and he did not have a Paypay account. So, I set up VEMMO and when you sign up, you are given two options, Personal or Business account. I am NOT a business, so I set up a personal account on VENMO. I gave the buyer my email via VENMO so that he would be able to credit me {$310.00} for the cost of the phone. I received a series of emails from VENMO stating that it would be up to 8 hours before they would transfer the funds into my VEMNO account and that I had to send them proof of tracking before they would release the funds. I then went to the USPS and mailed the phone and then sent the proof to VEMNO via email. I then got a new email stating that it would be 9 to 10 hours before they would release the funds. I waited 16 hours and then started emailing VENMO as to where my money was. After multiple attempts, VEMNO came back and said that my account was " limited '' and that I had to have a " business '' account. I repeatedly told them that I was not a business and they insisted that I set up one. When I refused, they then stated that the buyer had to send an additional {$300.00} and my account would automatically be set up as a business, but I had to send the additional {$300.00} back to the buyer. THIS is not making any sense to me!!!!. No where in their instructions is is clear that to use VENMO, you have to do so as a business. This is where is starts to get really squirrelly. The buyer and VEMNO said I had to " get '' an XXXX gift card so that the {$300.00} would be sent to the buyer. Nothing from VENMO said that I had to " buy '' a card, just " get '' it. I told the buyer that as I researched this, it mean that I would have to buy the card, using my own funds. The buyer said that was not the way it was and to just " get '' the card. I went to the store, as per VENMO 's email instructions and " got '' a card equal to the value of the {$300.00} and sent VENMO proof. In the meantime the buyer is asking me if i send them the receipt for the purchase and that was when red bells started ringing. I told the buyer that was not what the instructions said and I reminded him that I questioned whether I had to actually buy the card and he said not and to just " get '' the card and send it to VENMO. They buyer then said to just spend the money and when VENMO got proof, they would give me a total sum of {$610.00}. I got pretty upset with the buyer as that was not something i was comfortable doing and I did not have the additional {$300.00} to spend on something that was feeling like a " sting '' operation to me. Then VENMO sends me an email stating that I needed to send them the proof that I spent the {$300.00} and that they would give me a full sum of {$610.00} once I did. All the while, I am telling VENMO multiple time that I was not a business and if that was the way it was with their company, they should not be offering a " personal '' account option. Then.. VENMO sent me an email threating me with the FBI and added pictures of people being arrested and stated that they were going to block all my bank account and bank cards if I did not send them the {$300.00}. I refused!! This is corrosion and a scare tactic and I think an abuse of power to use the FBI to get money out of someone. The entire exchange was wrong on so many levels. I went on line to USPS and intercepted that package and I am waiting for proof that I have the phone coming back to me as of XX/XX/2021. I have attached the email chain with VENMO.
Company Response:
State: WA
Zip: 985XX
Submitted Via: Web
Date Sent: 2021-11-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-15
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I keep getting a statement from PAY PAL credit card weekly about the charges that I never used. I had submitted the report to PAY PAL for resolving these fraudulent statement but the charge is sill coming from XXXX.
Company Response:
State: MD
Zip: 206XX
Submitted Via: Web
Date Sent: 2021-11-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-15
Issue: Fraud or scam
Subissue:
Consumer Complaint: I made a purchase using PayPal service in two transaction. On XX/XX/XXXX in the amount of {$2000.00} and on XX/XX/XXXX in the amount of {$600.00}. I bought a White Pomerianian Puppy. And the seller said that they will send the puppy the purchase until XX/XX/XXXX, and nothing. So I asked for a refund, and he said that will send my refund through PayPal, but nothing. Later on he said that wasnt going to send my refund anymore, I told him to send my little baby puppy instead. But after that we blocked me, he dont answers me anymore!! So I asked the PayPal for a refund, I opened the dispute. Because the seller stole it from me. He didn't send the product and blocked me on all social networks, and he doesn't respond to me anymore. I asked for a refund of the two transactions totaling of {$2600.00}. The first transaction amount is XXXX PHP and the second one is XXXX PHP. And after the case was closed in my favor, I waited for the deadline to be able to drop into my account, but I only received {$590.00} and {$600.00} totaling {$1100.00}. So I desperately contacted PayPal on the XXXX of XXXX, and I spoke to an agent and I explained my situation again to them ( a contacted them a XXXX times ), and asked her to help me because I'm desperate I really need my money back, I bought it through PayPal because my friend because they are suppose to protect the buyer purchase, they promise customer protection and they say that is safe. But its not. But one of the agent told me that when I asked for a refund of the two amounts, I only asked for a partial refund instead of asking for a full refund, but the problem is that I ( never asked ) for a partial refund, they don't even give this option on the website or in the app. Then on XX/XX/XXXX she said that she would help me and open the dispute of the case again, and that she would put a note that I wanted to dispute the total amount that was missing. On XX/XX/XXXX I opened the app and saw that the case was closed in my favor and I also received an email. But I have not received any further information about my case. They sent me an email saying that Im supposed to receive a refund of {$190000.00}, when all I wanted was my {$1400.00} that was missing, they told me that the refund will be in my account within 30 days. And I wanted all their deadlines, times and everything. But nothing happened in 30 days, and in between the 30 days deadlines I contacted they again, to be sure!! And all those agents told me the same thing. Ill receive the refund you just need to wait. After all this process, I contacted them again and they told me to talk to the bank, but the bank 's deadline for them to return my money had already passed PayPal made me lose 60 days, which would be the deadline my bank would have to get it their money and give it back to me '', and they lied to me again, and all of a sudden they told me that they would no longer send my refund, that I would have to solve it with the seller or my bank, but the seller stole, and PayPal made me miss the bank deadline. I have all the message proofs of my conversations with PayPal, and of them saying that I would get my money, that I didn't need to worry, that everything was fine and that I would get a refund! Please I really need your help, because this money is sorely lacking in my life, I worked hard to get this money, and I can't lose my money like this, because of the lies of this company called PayPal. I've been fighting since XX/XX/2021 with them, so they can give back my {$1400.00}, I got XXXX because of it, I got sick, I got sick because of it. For me this is bullying, because they lied to me several times, and played with my feelings. I really need your help. Thank you very much in advance
Company Response:
State: TX
Zip: 75035
Submitted Via: Web
Date Sent: 2021-11-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A