Date Received: 2021-11-21
Issue: Fraud or scam
Subissue:
Consumer Complaint: In late XXXX and early XX/XX/2021, I sold XXXX video game consoles to someone named XXXX XXXX on XXXX XXXX. The consoles were paid for through PayPal because XXXX doesnt allow for $ XXXX shipping transactions. I corresponded solely with XXXX XXXX on XXXX for the sale of all XXXX consoles. He gave me XXXX separate PayPal emails to request from over the period of business, and all requests were fulfilled loading the full balances below into my accounts. The XXXX transactions are from my personal PayPal ( XXXX ) and my fathers account for the XXXX transactions ( XXXX ) because my account wasnt letting me send money because of an address change at the time. Transactions : XX/XX/2021 for {$760.00} to XXXX XXXX XX/XX/2021 for {$800.00} to XXXX XXXX XX/XX/2021 for {$800.00} to XXXX XXXX XX/XX/2021 for {$910.00} to XXXX XXXX XX/XX/2021 for {$910.00} to XXXX XXXX I shipped all XXXX consoles to the same address for XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX. These are the tracking numbers for each of the shipments : Shipments for XXXX XXXX, XXXX XXXX and XXXX XXXX had these tracking numbers ( not sure which is which ) : XXXX Tracking number : XXXX XXXX Tracking number : XXXX XXXX Tracking number : XXXX Shipment for XXXX XXXX and XXXX XXXX ( XXXX consoles shipped together ) : XXXX Tracking number : XXXX XXXX by XXXX the buyers raised disputes, holding the money from me and were all decided in the buyers favor by the buyers financial institution, removing each balance from the PayPal accounts. Each dispute notes mine and my fathers XXXX XXXX though we didnt receive any help after submitting tracking details, conversations with the buyer and even evidence that XXXX of the PayPal XXXX I dealt with no longer was a valid email. In addition, PayPal took another {$15.00} for each of the XXXX transactions for dispute fees because we lost the dispute. In summary, money was requested from the PayPal accounts provided to me by XXXX XXXX. The money was sent to me in PayPal. I shipped the consoles as promised and they were all delivered. Once received, the customers disputed the charge with their financial institution and PayPal told me that there was nothing they could do with helping as it was the buyers financial institution. I also spoke with representatives from PayPal numerous times ( was also disconnected after waiting on the phone ) and they said that they could escalate but upon following up then was told that they could not do anything to help. I am attaching conversations with XXXX XXXX and XXXX XXXX. Tracking numbers can also be checked.
Company Response:
State: VA
Zip: 22207
Submitted Via: Web
Date Sent: 2021-11-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-21
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: On XXXX I received an email that Paypal has permanently restricted my account with no explanation or reason for restricting. I've used this account for personal purchases and family transfers and they can not state why it was restricted with money still in my account.
Company Response:
State: WI
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-11-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-20
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hello, I've been doing business with PayPal for over 8 years. Recently, I was asked to provide details about XXXX transactions, which I've successfully completed. Within a few hours, I received an email about my account being permanently limited ( which means banned ). I have over {$50000.00} of funds within this account, which I need to use for a downpayment on a home that I was planning to buy this week. They said that these funds would take 180 days in order to clear, which is an excessively long time. I did not expect this to happen, especially since I have a very low chargeback rate and high customer satisfaction. They claimed that I violated with " user terms '' but there is no evidence of this happening at all. I have not committed any fraudulent transactions, so there is no reason for them to withhold my funds for 180 days. I have signed contracts from all of my clients and our relationship is in good standing. I feel that this is completely unfair by Paypal. I have been a loyal customer for a long time. I expect them to resolve this issue within the next few days. Reference ID : XXXX
Company Response:
State: VA
Zip: 20148
Submitted Via: Web
Date Sent: 2021-12-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-20
Issue: Money was not available when promised
Subissue:
Consumer Complaint: PayPal see had accepted in payment on my behalf and made it available XX/XX/XXXX at XXXX per the instructions on my website. Waiting. PayPal then decided to extend my waiting period until XX/XX/XXXX. Nothing was sold on PayPal nothing was exchange on PayPal nothing w or exchanged or process in any manner on PayPal 's website the businessman they sent me a payment that they owed me from two weeks ago and PayPal felt the need to hold the funds without any XXXX even though the payment has cleared their systems according to their supervisor. On top of which PayPal charge me a hefty fe PayPal has lied numerous times customer service has supplied me with exact times and dates that the payment was going to be issued on however they keep changing the date in which they want to send me my money. PayPal is acting like an extortionist holding people 's an individual 's money without regard to the individual 's rights or laws. I hope to see if he be fines and investigates why PayPal finds it necessary to hold individuals funds when they conducted zero business on their website
Company Response:
State: MI
Zip: 48843
Submitted Via: Web
Date Sent: 2021-12-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-20
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I opened a PayPal account so that my unemployment could be deposited on there not reading all about the rules and policies anyway my first unemployment deposited on XX/XX/2020 and as soon as the funds from unemployment deposited to my card I immediately called XXXX pcs to pay my phone bill well it didn't go through so I tried again thinking maybe I put the info in wrong so I tried it again it declined so im just like confused as to why so I go to the cornerstone go to ATM tried to withdraw some cash it wasn't going through so I try to buy a piece of candy, it didn't access so im lost at this point so next thing I know I'm getting an email stating my account has been put on a temporary limit due to suspicious activity so im upset crying.so I go into my PayPal app and provided some of the info they asked because some of the questions I couldent answer so they put my account on a full limit hold for 180 days so im panicking because rent, car note, electric due I became homeless lost job me and my two children were sleeping in our car that became up for repo so long story short it's been almost 2 yrs I call and try to withdraw my funds and they give me the run around and say to be looking out for an email from them and I been waiting and waiting im currently homeless my 2 kids and I moving from place to place, shelter to shelter, and I direly need my funds of XXXX to be available for me to withdraw can you guys please
Company Response:
State: TX
Zip: 76119
Submitted Via: Web
Date Sent: 2021-11-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-19
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I have gotten an email from paypal today XX/XX/2021 that my account has been permanently block and they closed it because I have " violated user agreemnts '' and I didn't do anything new that might be considered as a violation of the user agreements the main problem is that I hold XXXX XXXX dollars on that account and my online business is going to be shattered if I dont get that money back
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-11-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-19
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal permanently blocked my account on XX/XX/XXXX and XXXX XXXX after receiving money from a family member who stays and works in XXXX, she sent me {$2100.00} and collected their shipping cost and the remaining amount now is {$2100.00} They asked for a receipt and I did send them the receipt used to make the payment and after their reviews, they permanently limited my account and my money is there and they won't allow me to transfer my money. I created my Paypal account when I traveled to XXXX XXXX XXXX where I heard of it from a friend before returning to my country and I've been using it since then. I need this money in this pandemic and XXXX is fast approaching too. I need the help of the CFPB to get my money out from my Paypal account. This is affecting me in a very short bad way and causing me many inconveniences. I didn't use the Paypal account for any fraudulent act I need to pay some bills with it. And this is my email address for the Paypal XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-11-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-19
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On or around XX/XX/2021, Paypal decided out of no where to freeze my account ( XXXX ) and not allow me to use it, because I had a fraudulent transaction that was not even with pay pal it was with my primary bank, but my debit card from my bank was linked to my pay pal business account.. With then freezing my account I have not had access to the {$310.00} dollars that was in my account when they froze it. I was informed that I would be able to obtain my money 180 days from the date it was froze, after multiple attempts to contact paypal customer service and attempts to obtain my money myself threw the online portal I have been unsuccessful XX/XX/XXXX XXXX, paypal respond by informing me that they had allowed me to accesses my account to my funds. I have not been able to get into my account. I have contacted customer service multiple times, I was informed on XX/XX/2021 they would mail me a check and as of today XX/XX/2021 still have not received a check.
Company Response:
State: TX
Zip: 766XX
Submitted Via: Web
Date Sent: 2021-11-19
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-19
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: Was contacted by XXXX XXXX XXXX XXXX claiming I owed {$490.00} to PayPal Inc. I have verified with PayPal I do not owe, nor have I ever owed this balance. The company offered a settlement to stop collection. After a bit of research online, it appears they do this regularly to scam people out of money.
Company Response:
State: PA
Zip: 15236
Submitted Via: Web
Date Sent: 2021-11-19
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-18
Issue: Problem adding money
Subissue:
Consumer Complaint: Hello, I've been a customer of Venmo for years. I recently made a transaction for {$1000.00} of which they covered. Today, XXXX @ approximately XXXX XXXX I tried to pay them with their service, XXXX. Although I entered the right credentials to pay them thru a US bank... it was declined. I then called them and noticed that the debit card they have on file for me is wrong b/c the bank issued me a new one. I tried to pay it in whole but Venmo insists that I must provide them a Drivers License. How is this possible? Other merchants ... XXXX, XXXX, XXXX don't ask me for this. Again, I've been their customer for YEARS and they've already done XXXX on me. Is it b/c I'm XXXX ( non-white ) that they're doing this to me? Thank you for your time, XXXX XXXX XXXX
Company Response:
State: IL
Zip: 601XX
Submitted Via: Web
Date Sent: 2021-11-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A