Date Received: 2023-11-15
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: On XX/XX/XXXX I received an email stating my venmo account was frozen not giving a reason why. They asked me to send them my government issued identification so I did. Then on XX/XX/XXXX I receive an email saying my account is unfrozen and they apologize for any inconvenience. An hour later I receive another email but this stating that my account is deactivated and that they will hold my money for up to 180 days. My heart dropped the only money I have to my name is in that account {$1400.00}. Please help me this isn't right what they are doing
Company Response:
State: NY
Zip: 11706
Submitted Via: Web
Date Sent: 2023-11-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-15
Issue: Other transaction problem
Subissue:
Consumer Complaint: I attempted to use PayPal Pay in 4 installment service. They rejected me for multiple reasons, each and every one of which was an outright lie on the part of PayPal. The only blemish on my record was a payment that I asked them to cancel, which they refused to do for vague and incoherent reasons. I had already brought this up to them and they refused to do anything about it. I do not accept lies and half- truths as justification for adverse financial action to be taken against me. For that reason, I demand that PayPal refund me any and all service fees that I have ever paid them. In addition, I demand they reopen my application and allow me to use the pay in 4 service, at the very least, they must provide a justification for rejecting me that is factually correct.
Company Response:
State: MA
Zip: 019XX
Submitted Via: Web
Date Sent: 2023-11-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-15
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Received an email message stating that a transaction would be processed via my PayPal acct. This was a transaction for a hotel bill where we stayed in XXXX. The bill on the PayPal statement was the exact amount of our hotel expenses. We used our credit card to directly book and complete the transaction for our stay. As soon we checked out, I received a confirmation email of the transaction from the hotel. This email was received the following day and was addressed from XXXX XXXX, XXXX. This whole thing looked suspicious. Why would a hotel use a personal name and weird email name instead of XXXX? I went to my PayPal app and removed all of my bank and credit card information. I logged into my credit card, and I verified that those related charges were already accounted for by the credit card company.
Company Response:
State: TX
Zip: 770XX
Submitted Via: Web
Date Sent: 2023-11-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-15
Issue: Problem adding money
Subissue:
Consumer Complaint: After XXXX years of frequent and reliable transactions processing donations and payments for charitable work, PayPal has suddenly declined to do any more business with our XXXX certified nonprofit, XXXX XXXX. Reckoning Press publishes an award-winning literary magazine, Reckoning, which is focused on environmental justice. On XXXX XXXX, we sent a payment for a poem to a Palestinian-American author. Immediately after doing so, PayPal placed a limitation on our ability to open any new transactions while they audited our account, asking me ( the president of XXXX XXXX ) to send them a photo of my driver 's license, a copy of our last month 's checking account statement, and confirmation that we had shipped XXXX recent book orders that were paid for through PayPal. I sent this documentation as quickly as I was able, and upon receiving these documents, they reopened my account almost immediately. In fact, they emailed me at XXXXXXXX XXXX yesterday to confirm receipt of the documents, then again at XXXX XXXX to let me know " Your account has been restored ''. Today, I realized I had made a mistake and only sent the author half the amount agreed upon in the contract, so I opened a second, identical transaction via XXXX. Immediately upon processing this second payment, in literally the same minute, they permanently and irrevocably deactivated my account, offering no explanation as to why XXXX XXXX for recourse. Both the confirmation email for the transaction and the email notifying me that " Important : Account features have been deactivated '' are timestamped XXXX XXXX, XX/XX/2023. A member of Reckoning staff pointed out to me that XXXX apparently has some unreasonably restrictive " anti-terrorism '' policies. Here 's one article about it : https : XXXX I can only conclude this is what happened : PayPal flagged XXXX XXXXAmerican contributor 's name as indicative that we must be funding terrorism. Obviously, this is absurd and XXXX. The contributor I'm referring to is a natural born American citizen currently resident in New York, and we're paying this author for a poem per our contractual obligation. But XXXX has provided no path to dispute their decision. There is copious documentation all over the internet of people with similar issues being ignored : https : XXXX? XXXX % XXXX % XXXX % XXXX % XXXX % XXXX % XXXX % XXXX & XXXX & XXXX & XXXX So I feel I have no recourse but to open a complaint with the CFPB requesting that our account be reinstated. I'll include copies of their emails and the documentation I provided below. Please let me know if you need further information or proof. However, I would ask respectfully that our Palestinian-American contributor 's name be kept out of this complaint in order to protect their privacy and secure their safety. Thank you very much, -- XXXX
Company Response:
State: MI
Zip: 483XX
Submitted Via: Web
Date Sent: 2023-11-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-15
Issue: Fraud or scam
Subissue:
Consumer Complaint: PayPal facilitated fraudulent website ( ascis ) to use their services for transaction and when raised a complaint with my bank ( XXXX XXXX XXXX XXXX ) and PayPal immediately after being aware of issue, they acknowledged that transaction would not be posted from pending status and will be withheld, only to know after 2 weeks that transaction has been posted. I also contacted ascis merchant about their clone website which hosts PayPal as only medium of XXXX so as to create a layer of masking. The transaction is posted as PayPal * XXXX instead of XXXX XXXX. Attachments enclosed. XXXX XXXX acknowledged the issue and PayPal refused to address the issue.
Company Response:
State: DE
Zip: 19808
Submitted Via: Web
Date Sent: 2023-11-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-15
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal canceled my account without any opportunity to appeal. When I called them to inquire why, they wouldn't give me any reason. The person I spoke with vaguely referenced unemployment fraud or unemployment insurance, which made no sense whatsoever, and when I asked for more information and a more complete explanation, he refused to provide it. I've never been accused of unemployment fraud or any type of fraud at all for that matter. PayPal did not provide any opportunity for appeal, simply limiting my account with no option to restore it and not providing any sensible reason for this action. I tried to manage without PayPal for a while, but it is becoming more and more of a problem for my business, as it impacting my ability to collect funds from other businesses I work with who only provide transfers via PayPal. The way they've handled this matter is truly outrageous and unacceptable, especially with a decision that has so seriously limited my ability to make simple financial transactions with other businesses that only use PayPal.
Company Response:
State: MA
Zip: 02446
Submitted Via: Web
Date Sent: 2023-11-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-15
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Company randomly closed my account and will not allow me to withdraw {$57.00} dollars out of my account. This is a personal account that use to pay some bills and occasional payments. They will not give me any information about why they randomly closed my account and claim that they don't have to tell me anything.
Company Response:
State: OR
Zip: 97202
Submitted Via: Web
Date Sent: 2023-11-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-15
Issue: Wrong amount charged or received
Subissue:
Consumer Complaint: Subject : Urgent : Assistance Needed with Funds Held for 180 Days Dear PayPal Support Team, I hope this message finds you well.and I am writing to bring to your attention an issue I am currently experiencing with my PayPal account. It has come to my attention that a certain amount of funds in my account has been placed on hold for the past 180 days. I understand that this measure is part of PayPal 's security protocols ; however, I am now seeking assistance in releasing these funds as the hold period has elapsed.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-11-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-15
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: On Friday XX/XX/XXXX venmo suspended my account, making my money, the only money I have, inaccessible to me. I received an email stating I needed to submit identification documents including a selfie of me holding my license which I sent in immediately upon receiving the email. The email offered no other information or explanation as to why my account was suspended nor did it give me a timeline for when it will be active again. I've reached out several times a day to customer support and each time I have been told that my account is being reviewed by account specialists who conveniently can not be contacted. I was told I just have to wait to receive their email in 7-10 business days. I have done nothing wrong to warrant this and that is all the money I have. My regular bank account, in the meantime, has fallen below {$0.00} resulting in increasing fees with each passing day.
Company Response:
State: NJ
Zip: 08831
Submitted Via: Web
Date Sent: 2023-11-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-14
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Company is Venmo - The original email said I had a negative account balance because of a flagged credit card that was never used on their site. They later sent a separate email with a different reason that mentioned a transaction sent to user @ XXXX on XX/XX/XXXX for {$500.00}. I promptly notified customer service via their chat service on XX/XX/XXXX to let them know about the erroneous transaction. They ignored my notification and continued with the funds transfer to the recipient without placing a hold or waiting for funds to clear ( which they didnt because I disputed It with my bank ). I never received any details or information from them regarding this transaction until recently when I opened a new account with their company. They froze the new account ( which is now closed ) and started sending me collection notices. I explained the circumstances to multiple agents ( 3 or 4 different names ) and that Ive never received these emails in the past. I promptly notified them on the date of the transaction and was not provided any additional details or information regarding further steps to stop the transaction in XXXX. As far as Im concerned, their issue needs to be addressed with the recipient as I do not owe them any money. Ive now requested on 4 or 5 different emails to cease communications with me and to add me to their Do Not Contact List, but they continue to ignore my requests. Their emails mention being able to opt out of further communications, but Im not able to complete the request because I no longer have an account opened with their company. Id like for their continuous harassment to stop and for them to quit transferring me to new agents ( Im assuming this is to avoid fines ).
Company Response:
State: TX
Zip: 780XX
Submitted Via: Web
Date Sent: 2023-11-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A