Date Received: 2023-11-15
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: paypal it limited my account without reason, I do nothing at all, I contact it and I explain my service that I sell but without having any answer.
Company Response:
State: WI
Zip: 54601
Submitted Via: Web
Date Sent: 2023-11-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-17
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX I sent {$100.00} from my bank account through the PayPal app on my phone to someone who was posing as a volunteer from a dog rescue. I pledged money to save a nursing dog and her puppies from the euthanasia list at a shelter in Texas. I got a notification on my phone that a rescue was taking them and pledges should be honored. So I sent {$100.00} and then PayPal charged me a {$4.00} fee. As other people were commenting, I realized that I got scammed. I called my bank they couldn't stop the money from leaving my account even though it was in " pending '' status. Then I contacted PayPal and I was told that there is an agreement between them and the bank. My bank has no knowledge of this and no one from PayPal could tell where to get this agreement. My bank told me that PayPal should be able to pull that money out of that person 's account since it was done through their app and they can see where the money went. No one at PayPal is willing to help me with this. I filed a claim and they closed it right away. I have since sent them the documentation of the scam along with the receipt of the transaction. I was told that because I paid through the " Friends & Family '' method that I do not have any buyer protection.
Company Response:
State: WI
Zip: 531XX
Submitted Via: Web
Date Sent: 2023-11-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-16
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear PayPal Support Team, I hope this message finds you well. I am writing to respectfully appeal the permanent limitation placed on my PayPal account, associated with the email address XXXX. I firmly believe that this limitation has been imposed in error, as I am certain that I have not violated any of PayPal 's policies or engaged in any unauthorized activities. Having been a loyal PayPal user for an extended period, I have consistently upheld PayPal 's terms and conditions. It is of utmost importance to me to maintain a trustworthy and positive relationship with PayPal, and I am fully committed to addressing any issues or concerns that may have contributed to this unfortunate situation. I kindly request that PayPal conducts a comprehensive reevaluation of my case, carefully examining the circumstances surrounding the permanent limitation of my account. I have confidence that such a review will uncover a misunderstanding or error. I am prepared to provide any necessary documentation or information to substantiate my appeal. The reinstatement of my PayPal account would not only alleviate the current financial inconvenience but also enable me to continue utilizing PayPal for secure and efficient financial transactions, just as I have done in the past. I greatly appreciate your prompt attention to this matter and kindly ask that you initiate the review process without delay. If there are any specific documents or details required from my end to facilitate this process, please do not hesitate to inform me. Thank you for considering my appeal. I eagerly anticipate a swift resolution of this issue and the opportunity to resume using PayPal 's services. Sincerely, XXXX XXXX
Company Response:
State: KY
Zip: 422XX
Submitted Via: Web
Date Sent: 2023-11-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-16
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I received XXXX dollars from my step-father to purchase tires for my car. Hours later, I was notified via email that my account was suspended. In this email, they asked that I take a picture of a form of ID. I used my drivers license, took a picture front and back and submitted it. Seeing it was still suspended this morning, I also noticed that in their settings : Identity Verification section, it says you are verified! I spoke to someone in their chat with us service who then informed me that I would have to wait XXXX days for the specialist to clear this issue. Obviously irate, I then called them. I was on hold for XXXX minutes, then the employee told me the same exact thing the chat employee said to me already. I researched online that venmo does this ; often. Which is how I got here. I have screen shots, and emails of all of it. I am not a rich person at all, matter of fact I am in a disgusting financial situation, all for getting injured at work. The woman on the phone was rude, scoffed at me, and Im not one to make complaints. But that XXXX dollars is the difference between me getting new tires for an inspection sticker, or risking getting pulled over and fined. They have NO reason to suspend my account due to my identification. I have screen shots of everything I am claiming.
Company Response:
State: MA
Zip: 015XX
Submitted Via: Web
Date Sent: 2023-11-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-16
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: I received a letter in XXXX saying I owed PAYPAL XXXX. After receiving letter, I attempted to login into my PayPal which was now locked out. I called PayPal who transferred me to a 3rd party collector XXXX XXXX XXXX XXXX. After finally getting a hold of an agent with above mentioned company I asked what the debt was for, and she had no information just the amount and asked me to pay said amount. Since then, I haven't received any other correspondence in regard to said Debt, so I called PayPal again and they transferred me to the same company which gave me the same answer. Both times there was a language barrier as the collection agency seems to be a call center at this point, I'm not sure if it's a scam or if there's an actual debt to PayPal. I have a limit on my PayPal card and have received statements for from PayPal for my credit card and no showing of this debt. and without access to PayPal, I'm not sure what the XXXX is for or how i incurred this Debt and no way to dispute the debt either.
Company Response:
State: FL
Zip: 32926
Submitted Via: Web
Date Sent: 2023-11-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-16
Issue: Problem adding money
Subissue:
Consumer Complaint: I had a returned payment in the amount of {$70.00} for XXXX XXXX. It resulted in my Venmo account being frozen. I tried to resolve the issue on the app and on my desktop computer. Per the FAQ on this issue- you could resolve the error by following the prompts in the app or using the venmo.com/recover link. I have no prompts in the app other than to contact customer service. And the link doesnt work. I messaged Venmo on XX/XX/XXXX to let them know that I wasnt able to resolve the issue myself per the instructions and asked for assistance in remedying the issue to unfreeze my account. I sent several messages stating that I wanted to pay the {$70.00} so that my account would be unfrozen and I could use it again. It took several messages to get a response and I kept getting generic responses stating the FAQ information or that I had to be transferred to another dept. On XX/XX/XXXX, I finally had someone named XXXX tell me that I had to send in my bankruptcy discharge information in order to resolve the account. My bankruptcy didnt affect my Venmo whatsoever and this bankruptcy was filed in XX/XX/XXXX so no idea why it would affect my account. My case ended up being dismissed so I sent in a copy to the same email that had told me to submit this information and it restarted the ticket all over again. I got the generic message from a person named XXXX stating I had to be transferred to another dept on XX/XX/XXXX and havent received anything in response since then. This has been months of me going rounds with the company now and I need help to get this resolved. I wish to pay the {$70.00} and have my account unfrozen and active again. Ive done everything per the FAQ and submitted the requested information. And nothing is being done to help me.
Company Response:
State: KY
Zip: 400XX
Submitted Via: Web
Date Sent: 2023-11-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-16
Issue: Fraud or scam
Subissue:
Consumer Complaint: My cellphone and laptop were stolen on XX/XX/XXXX, on the XXXX the individual who stole them or someone they know was able to get into my PAYPAL account and create a fake account and transfer money into there account. My bank declined the transaction and PayPal knew the account was compromised and suspicious however still sent the money to the individual who stole my phone or laptop. No money was ever sent on my behalf or authorized by me yet the are still trying to collect on the balance from me instead of going after the criminal who stole the phone and processed this transaction.
Company Response:
State: CO
Zip: 80211
Submitted Via: Web
Date Sent: 2023-11-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-16
Issue: Fraud or scam
Subissue:
Consumer Complaint: Ordered sofa on XXXX using Venmo with buyer protection, seller kept {$310.00} of my refund. Contacted Venmo several times and they keep giving me the runaround and are making me wait for my full refund. The buyer protection charge seems like a money grab and they make it difficult and time consuming to get your money back
Company Response:
State: GA
Zip: 30097
Submitted Via: Web
Date Sent: 2023-11-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-16
Issue: Fraud or scam
Subissue:
Consumer Complaint: Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX XXXX XXXX Subject : XXXX XXXX XXXX Venmo for Inadequate Response to Fraudulent Activity Dear Consumer Financial Protection Bureau, I am writing to file a formal complaint against Venmo, a financial technology ( XXXX ) company, for their failure to take appropriate action following a scam that resulted in a personal loss of {$200.00}. This incident occurred on XX/XX/2023, when I attempted to purchase tickets for a XXXX XXXX game through the XXXX marketplace, utilizing Venmo for the payment. Details of the Incident : The scammer promised to electronically transfer the tickets upon payment confirmation. After sending the payment, I was informed that the funds were on hold for 21 days and was promised a refund, which was never received. The scammer then requested an additional payment to a different Venmo account, which I recognized as fraudulent and did not proceed with. Despite providing Venmo with detailed information about the scammers, they failed to take any action in returning funds. Venmo knows these are fraudulent accounts, yet does nothing to protect the general public from them. Inaction is action as Venmo is now complicate in the fraud. Key Issues : Venmo 's Failure in Addressing Fraud : Venmo 's lack of action in the face of clear evidence of fraud is alarming, especially considering their access to KYC information and ability to track fraudulent accounts. Lack of XXXX XXXX : The XXXX sector, including Venmo, operates with minimal regulatory oversight compared to traditional financial institutions, leading to a neglect of consumer protection responsibilities. Inadequate Privacy Policy and Terms : Venmo 's terms and privacy policy seem to prioritize their interests over consumer rights, highlighting the need for regulatory enforcement of fair business practices. Reference to Federal Case : I would like to bring to your attention a relevant case : On XX/XX/2023, the CFPB fined XXXXXXXX XXXX {$9.00} XXXX for their inadequate handling of fraud disputes and denial practices. This serves as a precedent for the necessity of holding financial service providers accountable for consumer protection. Request for CFPB Action : I urge the CFPB to thoroughly investigate Venmo 's practices in handling fraud complaints and to evaluate their approach to consumer protection. This incident underscores the need for greater regulatory scrutiny and consumer protection measures in the XXXX industry. I am willing to provide further details and support the investigation, including signing an affidavit to verify the authenticity of my claim. I trust that the CFPB will address these concerns with the seriousness they deserve and initiate appropriate actions. Thank you for your attention to this urgent matter. Sincerely, XXXX
Company Response:
State: MD
Zip: 20817
Submitted Via: Web
Date Sent: 2023-11-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-15
Issue: Electronic communications
Subissue: Frequent or repeated messages
Consumer Complaint: On XX/XX/, I was scammed. I made XXXX payments to XXXX XXXX for {$360.00} and XXXX payment to XXXX XXXX for {$15.00} for tickets for XXXX XXXXXXXX. The tickets never arrived. I immediately called Venmo to report the scam reference number XXXX. They made a reference number and said someone will be in touch. Venmo also said to call bank to put a stop on the charges. The next call was to XXXX XXXX. The fraud department put a hold on these charges due to tickets not being transferred. On XX/XX/ regards to reference number XXXX XXXXXXXX Venmo thanked me for making them aware of the scam activity. Venmo says, Sounds like the person you were transacting with did not fulfil there end of the transaction. In the email they let me know they are freezing my account because Venmo couldn't recover funds for the payment to XXXX for {$170.00}, XXXX for {$170.00} XXXX XXXX for {$20.00}, XXXX for {$15.00} on XXXX Venmo acted on their own behalf and sent the funds to the intended recipient but could not debit the funding source selected which was my bank. This is because Venmo told me to call my bank and put a stop payment on these fraudulent charges. My bank XXXX XXXX ending in XXXX had a stop payment on these transactions due to Venmo 's direction and XXXX XXXX XXXX fraud department for never receiving tickets. Venmo is now asking me in order to unfreeze my account and not have this debt sent to collections to pay Venmo {$370.00}. If you have any questions please feel free to reach out XXXX XXXX XXXX XXXX XXXX
Company Response:
State: WA
Zip: 98012
Submitted Via: Web
Date Sent: 2023-11-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A