Date Received: 2023-11-18
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: PayPal permanently banned me from using their services on XX/XX/. This action was taken because they believed I had consistently filed cases that did not align with the intent of the PayPal Purchase Protection Program and were contrary to the terms outlined in their User Agreement. They have decided that I am no longer allowed to use PayPal 's services. Despite granting me refunds and chargebacks because the seller did not respond, they failed to inform me that my account was under review. They also alleged that I initiated a chargeback on a closed case, even though it had been denied by them. They directed me to contact my bank, and now all my accounts, including those of my family members, have been banned, adversely affecting my online e-commerce business. PayPal provided me with inaccurate information via email, instructed me on necessary actions, and subsequently suspended my account, despite the seller 's failure to fulfill their delivery obligation. Furthermore, when I reported the transaction, they issued a refund, disregarding my evidence and labeling me a " risk, '' despite my long-standing use of PayPal. Additionally, they banned my family members ' accounts, even though they were not involved in any wrongdoing. For months, I've been expressing concerns about the pizza company 's actions towards me. My orders either never arrived or were incorrect. Unfortunately, my attempts to voice these issues have resulted in repercussions for me, while the seller faced no consequences. When I reported the transaction, XXXX XXXX failed to respond, prompting PayPal to refund my money. Now, I find myself accused of misusing this system, which I have not done.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-11-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-18
Issue: Fraud or scam
Subissue:
Consumer Complaint: I found a bicycle seller online and negotiated a price for a used bicycle and it's shipping to my residence. Seller suggested we use PayPal, instead of XXXX. I transacted the agreed amount with the seller ( I paid the " seller '' for the bicycle and it's packing/shipping separately ) through 2 PayPal transactions on XX/XX/2023, and XX/XX/2023. Seller never shipped the bicycle to me- they communicated frequently, suggesting different reasons for why they had not shipped the bicycle each time, and extending the date they said they would ship. I filed disputes for the 2 transactions with PayPal, asking for my money back ( both disputes filed on XX/XX/2023 ). PayPal reached out to the " seller '', who responded to PayPal and shared a XXXX tracking number as evidence they had shipped something. PayPal closed the dispute, in the seller 's favor, and had transferred funds to the " seller '' on XX/XX/XXXX and XX/XX/XXXX respectively. The XXXX tracking number shows delivery to somewhere in my city ( but it does not show a full address ) on XX/XX/2023. Meanwhile, the " seller '' sent me messages on XX/XX/XXXX that they had not shipped the bicycle. PayPal closed their investigation and are now asking me to file a dispute with XXXX ( who won't even share with me the destination address of the package ). This has resulted in me losing USD XXXX. XXXX has asked me to provide a " XXXX intranet form '' as evidence that I have filed an investigation with them. XXXX does not recognize such a form. I asked PayPal to join me in a 3-way call with XXXX, to hear from XXXX directly that the package was not delivered to my residence ( XXXX agent offered to do this for me ). However, PayPal agent won't support this request either. This serves to illustrate how PayPal is aiding and condoning online fraud while making money through transaction fees and absolving themselves of any losses from fraudulent transactions. On PayPal 's own website, several users have reported similar situation and advised PayPal that XXXX does not have an " intranet form ''. So, mine is not an isolated experience either
Company Response:
State: TX
Zip: 77096
Submitted Via: Web
Date Sent: 2023-11-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-19
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: My name is XXXX XXXX, I am a good customer of PayPal but all of a sudden PayPal has decided to lock me of some features which I can not send money to friends. PayPal asked me for series of documents for verification for them to unblock my account I have provided the requested sensitive documents and PayPal said 1 business day but this is taking weeks and I'm not comfortable with this. I want this to be resolved and my account reinstated and PayPal should tender an apology for saying XXXX business day but it's taking weeks
Company Response:
State: MA
Zip: 021XX
Submitted Via: Web
Date Sent: 2023-11-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-17
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: In early 2022, I helped organize my best friend 's party. No questionable activity happened. After receiving funds from a variety of parties, Venmo randomly permanently banned my account and gave me no recourse to either access the funds in the account or resolve any questions about transactions they were unhappy about. When trying to resolve the issue, Venmo appears to purposefully not provide any meaningful support so solve the issue. I've reached out to support agents, and have opened a ticket number with them, but haven't gotten any meaningful response.
Company Response:
State: SD
Zip: 57104
Submitted Via: Web
Date Sent: 2023-11-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-17
Issue: Trouble using the card
Subissue: Problem with direct deposit
Consumer Complaint: First I have never received anything in writing from VENMO on this matter. Hackers from XXXX went into MY SSA APP changing my direct deposit to XXXX XXXX on XX/XX/2023. They've been holding these funds for over 5 months without contacting me or SSA. Why did they not send them back SSA? XXXX with my local Social Security & i called XXXX on XX/XX/2023 telling them that I was a victim of Identity Theft & they told us that I had NO access to account. I had no idea it was an old Venmo account that I had closed months before because of Hackers getting in & out of account constantly. The US TREASURY & SSA told me & Venmo verified that funds are in old account. WHY??? ITS BEEN OVER 6 MONTHS... I've sent Venmo all identification & documents from SSA saying that they're holding my XXXX payment because I've been over paid by {$1600.00} ( during a recession ).
Company Response:
State: MS
Zip: 392XX
Submitted Via: Web
Date Sent: 2023-11-30
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-17
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: In 2020 I used PayPal small business to process my transactions for my business. In XXXX I found that there were unauthorized transactions being made. I talked to PayPal small business and they assured me the transaction that was being repeated would stop and I had nothing to worry about. they continued to let the transactions to go through to the sum of approx XXXX and after a employee stole and used the card for approx XXXX more we. Disputed and lost PayPal closed out my account and has since suffered data breach which of course affected my account docs so I can not verify income for my business and PayPal charged me another fee which went to my credit report for the account in question
Company Response:
State: LA
Zip: 71112
Submitted Via: Web
Date Sent: 2023-11-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-17
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: Venmo suspended my account asking for verification of my identity. I sent my ID on XX/XX/2023 and was advised my account would be available again within three business days. It is now XX/XX/2023 and Venmo has now advised me that it will be 7-10 business days to review my account. I am a low income single parent in XXXX XXXX. I need that money to pay for food and transportation for myself and my child. Venmo refuses to escalate this matter which has put me in a terrible predicament. I dont have any money for food.
Company Response:
State: MD
Zip: 21244
Submitted Via: Web
Date Sent: 2023-11-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-17
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: My name is XXXX XXXX, I am a Paypal user with email address XXXX I was using my PayPal account very well before Paypal decided to put a restrictions on it and asked me to provide the necessary documents for them to unblock my account. I successfully provided these information and PayPal said they would review my information and unlock my account within XXXX business day ; but unfortunately it is more than XXXX weeks and PayPal has not resolved my issue. The account impact of this issue has really affected me. I would want PayPal to resolve my issue
Company Response:
State: NY
Zip: 11375
Submitted Via: Web
Date Sent: 2023-11-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-17
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Paypal, without my consent, has signed me up for automatic payment. There is no way I can cancel autopay. When I tried contact customer service, I was put on hold for over an hour and never got a chance to speak to a customer service representative. I would like Paypal to go into my account, today, and cancel any forms of autopay which they signed me up for.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-12-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-17
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/, I made an online purchase of {$170.00} at XXXX ( order # XXXX ). I used PayPal at checkout and paid with my XXXXXXXX XXXX credit card. Since I was not satisfied with the product, I returned the item back to the XXXXXXXX warehouse on XX/XX/. The item was delivered to the warehouse on XX/XX/ ( tracking # XXXX ). I haven't received my refund within the timeframe I was promised ( According to the XXXX policies, a refund is supposed to be issued within 48 hours after the item is delivered to the warehouse ). So I issued a dispute through XXXX XXXX on XX/XX/XXXX ( dispute case # XXXX ). My request for the dispute was accepted immediately and I received a chargeback of {$170.00}. On XX/XX/, I received an email from PayPal regarding the dispute. According to this email, PayPal received notice that I disputed the transaction with XXXXXXXX XXXX ( PayPal case ID : XXXX ) . This email also meant that it took 6 days for PayPal to receive a notice from XXXXXXXX XXXX and open a dispute case on my PayPal account. On XX/XX/, I received an email from XXXX. I was told that XXXX tried to issue a refund, but they found out about the dispute. In order for me to receive the refund, I was instructed to close the dispute. I went ahead and contacted XXXXXXXX XXXX to close the dispute the same day. The dispute was closed and a chargeback of {$170.00} was added to my credit card. However, although I closed the dispute on my credit card, I still haven't received a refund from XXXX. I contacted XXXX about this issue. I was told that the dispute was still open on my PayPal account. So I went to my PayPal account and submitted a request to close the dispute on XX/XX/. The customer service at PayPal told me that they kept the dispute case open because XXXXXXXX XXXX has not notified them about the closure of this case. Since XX/XX/, I have contacted both XXXXXXXX XXXX and PayPal about this issue several times. While PayPal is claiming that they haven't been notified about the closure of the dispute, XXXXXXXX XXXX keeps assuring me that they have notified PayPal. Considering that PayPal was able to receive the notification of this dispute in the first place, I believe that XXXX XXXX notified PayPal about the closure of the dispute. My multiple attempts at providing evidence ( i.e., the email I received from XXXX XXXX about the closure of the dispute ) to PayPal have been directed to their department investigating this case, but there haven't been any improvements for almost a month now. And since PayPal is not closing the dispute, XXXX is not issuing a refund.
Company Response:
State: PA
Zip: 15206
Submitted Via: Web
Date Sent: 2023-11-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A