Date Received: 2022-01-21
Issue: Fraud or scam
Subissue:
Consumer Complaint: Paypal is trying to constantly charge me for things I hadn't even purchased. This is constant harassment. I tried calling them and they even laugh at me. PayPal *Thank you for order with PayPal* Hi, XXXX XXXX Your order has been successfully placed, the amount of {$420.00} USD will be debited soon. Support : XXXX XXXX XXXX XXXX Order Details : Date : XXXX, XXXX, XXXX Transaction ID : XXXX Payment method : Account Payment Product : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX : {$420.00} USD Deliver To : XXXX XXXX XXXX, XXXX XXXX XXXX ID XXXX XXXX The charge on your statement will appear as " PayPal '' Inc. with XXXX to XXXX hours EST. Need support? For product use Helpline XXXX XXXX XXXX XXXX Disclaimer- PayPal is not responsible for promotions offered by third parties and you should read the Terms & Conditions relevant to any promotion at the merchants website. This email was sent to XXXX, because your email preferences are set to receive PayPal Partner/Third-party promotions. Please do not reply to this email. Unfortunately, we are unable to respond to inquiries sent to this address. For immediate answers to your questions, simply contact our Help Center by Helpline number. Copyright XXXX PayPal. All rights reserved.
Company Response:
State: NV
Zip: 89108
Submitted Via: Web
Date Sent: 2022-01-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-20
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hello, I am XXXX XXXX XXXX, I am XXXX and unfortunately, I am affected by PayPal I work in the field of e-mail marketing with an American company called XXXX XXXX. The first payment they sent to me via PayPal, PayPal booked it and closed my account for 180 days, knowing that I did not even know the reason for that. -On XXXX I opened the account with PayPal -10 days later, on XXXX, XXXX company sent me an amount of XXXXusd At the same time and at the same moment, PayPal surprised me by closing my account to confirm my identity... They asked me to send them a picture of my ID I said to myself that it is just a simple verification, I have already sent my ID in the place designated for it as it was required of me, and when I pressed send and at the same moment my account was closed definitively. I don't even know what criteria they took to close it even though they didn't even check my ID that they asked me for ( they asked for ID - I sent it to them - they closed it directly without even checking my identity ) And the biggest problem is that the amount sent to me by XXXX XXXX is not shown to me in my account PayPal sent me an email that I received XXXX usd but when I open the account it shows XXXX usd in my account I don't even know where she is.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-20
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I transferred XXXX from my XXXX acct to venmoon the XXXX. The item cleared my Checking acct onthe XXXX. I really did not want this transfer but I initiated it so I had to wait until funds were released to retrieve it back. The hold they posted stated funds to be released on the XXXX. I made a Dr appt ear for today as I have been very ill. Today is the XXXX. The funds are Not released.i 've spent hours in chat trying to get my money. I have 12 pages of Chat. Each time I explain this is wrong they transferred me. 7x I was transferred without them asking permission. 7 times I asked to dpeakto someone in authority. Nobody helped me. The last Rep said they may hold my Monday till next Monday & that NOBODY at Vwnmo is able to change the computer. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I need my money.
Company Response:
State: NV
Zip: 89002
Submitted Via: Web
Date Sent: 2022-01-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-20
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I loaded money into my PayPal account to pay my electric bill only to have PayPal freeze my funds without reason or explanation..they are telling me the ban is permanent and I have to wait 180 days for an email describing how to get my funds released... I worked hard for that money only to have PayPal inc freeze my account without explanation or reason... I have children in the home and now I have no money to pay my electric bill because PayPal is illegally holding my money without my consent or even knowledge as to why..
Company Response:
State: KY
Zip: 42003
Submitted Via: Web
Date Sent: 2022-02-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-19
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/2021 I was trying to setup a personal PayPal account. I had members posed as the PayPal security team members who were helping me setup a new PayPal account on the personal side. They gained access to my XXXX XXXX accounts and initiated three transactions but they said they were having problems authenticating my personal account. They tried to debit my account directly and I objected and denied those three transactions. Although, I questioned why I am not seeing the 3 transactions in my bank accounts as pending transactions, their explanation was thats how PayPal protects you. They spent a couple of hours trying to establish the PayPal account, but we had to stop that day. Next day when they called me to take care of the issue, I told them it would have to be on hold, due to a medical emergency ( my mother suffered a massive XXXX ). I had to travel out of state to MD. While at the hospital I realized there was a debit out of my account via XXXX in the amount o {$990.00} which was unauthorized. I called PayPal customer service and told them your agents initiated the transactions out of my account which is a theft out of my account. This is when the real PayPal agent told me they do not conduct business in such a fashion, and you need to call your financial institutions theft department. I hung up to call and XXXX helped to freeze all accounts. 1st transaction was in the amount of {$210.00} 2nd transaction was for the same amount {$210.00} 3rd transaction was via XXXX in the amount of {$990.00}. When they debited {$430.00}, the first two transactions, they told me they will credit my account right now and you will see it in your account. Since, I didnt see that amount in my personal account, they said take a look at your business account, I saw the credit in my business account and I told them why they refunded my business account? Now, they said if this is a problem, we can correct that and retry to post the credit to the right account. I stopped and told them let it be and we shall establish the new personal PayPal account tomorrow. The next day, I had to leave to go visit my mother at the hospital in MD. The reason {$990.00} rung a bell, is because they had me initiate that amount the 3rd time to input some where in the interim and I objected why they were using such large amount for debits? They enabled the debit via XXXX. Prior to this incident, I have never used XXXX to transfer money. I even question who is XXXX XXXX and what is happening? Why are you making me input XXXX XXXX, a fictitious name? I later at the hospital discovered that XXXX debit out of my account. I did the police report giving the same testimony and to the bank as well as to PayPal. I have reopened my case with the bank, since their 1st investigation was completely unfair. I have asked for the forensic report of the 1st investigation for my records and to attach it with the police report as well. I am filing my grievance with you for inadequate help from my financial institution and possibly from PayPal as well. Also, my identity has been compromised at this point because of the PayPal posed thugs made me upload my DL on their site. Please help. Thanks
Company Response:
State: NJ
Zip: 078XX
Submitted Via: Web
Date Sent: 2022-01-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-19
Issue: Other service problem
Subissue:
Consumer Complaint: XX/XX/2022 : A Venmo user attempted to use a phone number that previously belonged to me to use Venmo services. I had not yet changed my phone number associated with my Venmo account, and therefore the number should not have been valid on another device. This user was able to not only change my password, but also my financial information without my knowledge or consent. Venmo customer support does not operate after XXXX XXXX time, so I am not able to get a quick response for this theft and potential distribution of sensitive financial information, my debit card number, expiration date, and payment processor.
Company Response:
State: TX
Zip: 79015
Submitted Via: Web
Date Sent: 2022-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-19
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Last year my Pay Pal account stopped working. We had received payment from a customer for additional shipping but Pay Pal would not allow us to transfer that payment to our bank account. Instead Pay Pal permanently limited our account. I have tried several times to find out why our account had been permanently limited, but when I call Pay Pal they will not tell me why they closed our account. We have roughly {$84.00} in our pay pal account and we are not able to have that money sent to our bank account either. Every customer service person I speak to is in a foreign country. I still do not know what has happened for our account to be permanently limited. Pay pal seems to keep our money and not give us any answers.
Company Response:
State: TX
Zip: 78666
Submitted Via: Web
Date Sent: 2022-02-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-19
Issue: Other service problem
Subissue:
Consumer Complaint: I paid XXXX thru Venmo to an individual for a place to rent. The place was advertised on XXXX. I now know the individual should have registered as a business account. Venmo needs to do more to verify the accounts they allow to use their services. The individuals name is XXXX XXXX. He had me make the payments to XXXX. XXXX XXXX email address is XXXX. I moved to AK with the intent of moving into XXXX XXXX XXXX XXXX. I had verified XXXX XXXX owned the property thru the XXXX XXXX website. Upon arriving in AK, I went to the residence. XXXX XXXX doesnt own the property and someone else lives there. I am in desperate need to get my money back, to be able to find a different place to rent.
Company Response:
State: MT
Zip: 59801
Submitted Via: Web
Date Sent: 2022-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-19
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX I attempted to transfer money out of my Venmo account to my bank account and was sent an email which stated my money would be available in my bank account the next day. Not even an hour later I received an additional email stating that I would not receive my XXXX that in fact they were freezing my account and I could not get MY OWN money. They said I violated some user agreement. Since Thursday the XXXX Ive been in contact with Venmo provided multiple ways of verifying my identity including my drivers license bank statements as well as my debit card information and yet they still refuse to give me access to my own money. They are holding my money XXXX. Ive repeatedly stated that I will never use Venmo again its horrible and disgusting and all I want is for my money to be transferred to my bank and then they can go ahead and deactivate my account. They are also refusing to do that as well.
Company Response:
State: CA
Zip: 93313
Submitted Via: Web
Date Sent: 2022-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-19
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I submitted a payment to venmo from my bank account on XX/XX/22. It was deducted from my bank account on XX/XX/22. Venmo said the funds will be available on XX/XX/22 and I relied on this information. I reached out to venmo multiple times and both times I received a, check back later, wish I could be more help, response.
Company Response:
State: IL
Zip: 60056
Submitted Via: Web
Date Sent: 2022-01-19
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A