Date Received: 2022-01-23
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal close my account for no reason and will not help me with getting it back up and going I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for couple of weeks but i just remembered i could file a report on here as I feel they are not doing their job properly and its affecting me a great deal as I used Paypal guide frequently. My email linked to my Paypal is XXXX I hope you can help me with this matter. Rest assured that all my transaction made from my Paypal account is true, safe and legal. Thank you and XXXX bless
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-23
Issue: Problem adding money
Subissue:
Consumer Complaint: My XX/XX/XXXXaccount and XX/XX/XXXX bank has been compromised. Transactions being made not authorized by me. Call bank speak to XXXX different ppl each time and can't get them to give me names or employees # 's. No documentation is being made on my accounts. Get transferred around not getting the issue resolved. Add {XX/XX/XXXX} on my XX/XX/XXXX Still don't have funds 4 days later. Been toXX/XX/XXXX4 times to fix this because XX/XX/XXXXis refusing to help. Even have them the reference # on the receipt from purchase that XX/XX/XXXX store XXXX told me to give XX/XX/XXXX.Then i. GaveXX/XX/XXXX the sequence and authorization #. STILL nothing has been resolved.
Company Response:
State: FL
Zip: 32503
Submitted Via: Web
Date Sent: 2022-02-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-23
Issue: Fraud or scam
Subissue:
Consumer Complaint: I sold a {$1400.00} collectible via PayPal.com, paying the PayPal Goods & Services fee for built-in protection and to avail of their claims process if needed. A buyer attempted to scam me by claiming the item arrived damaged. USPS investigated, and determined this not to be the case, refusing my insurance coverage as well. Then, they claimed to have already returned the item ( they did not ). PayPal granted their claim despite the USPS investigation, conflicting stories from the seller, and the fact that I did not recieve the damaged item back nor any documentation of the damage. PayPal failed to respond to numerous contact attempts, repeated appeals and apparently did not review the evidence at all despite my paying for this service. Instead, they allowed an obvious scam to go unpunished.
Company Response:
State: CO
Zip: 80011
Submitted Via: Web
Date Sent: 2022-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-22
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: On XX/XX/XXXX my in-law sent money to me via PayPal from XXXX in the amount of $ XXXX. I received an email from PayPal notifying me of the transaction and the amount that was sent. I went to the PayPal website and my account to accept the payment and noticed that the amount stated by PayPal to deposit into my bank account was {$480.00}. I automatically assumed the reason for the deduction was because the money was sent from another country and international transfer fees were taken out. But on XX/XX/XXXX, my in-law sent me $ XXXX and when I was about to Accept the payment, the amount to deposit into my account was $ XXXX. This time, I contacted PayPal to ask why I was being charged the fees as opposed to the Sender and that is when I learned that the fees being charged to me was for goods and services. I then explained to the Rep from PayPal that I was not selling anything and that the money that was sent to me was owed to me by my sister-in-law. The Rep explained to me that an option had been given to my in-law to select whether the payment was for a Friend/Family or Goods/Services. I then reached out to my in-law to inquire, and she stated that this option was not given to her. I then explained to the PayPal Rep that the money was sent from XXXX and in response I was told that PayPal in XXXX is on a different server which could not be accessed in the US. I then requested to speak to a supervisor. The supervisor basically explained to me about the same options that should have been given to my in-law and when I told her that it was sent from another country, she in return lied to me by stating that she was on the XXXX PayPal site and the option was available. I then contacted my in-law again. This time, she shared a screenshot of the PayPal transaction which gives no options but only shows a Goods/Services message which is pre-selected, and no other option was shown to be given. I explained this to the supervisor and requested to speak with upper management or to have my complaint escalated and she told me that there is no one higher than her and there is nothing that could be done about the situation. I then thanked the supervisor and requested her name and any other information that I could include in my formal complaint which I would proceed to file. So basically, I have been robbed by PayPal for the total amount of $ XXXX. I was being charged a fee for goods and services in which I was not selling either of the two and the money that was sent to me was owed to me by a family member. It is unfair that not only was I robbed by PayPal but also lied to and misinformed by a PayPal supervisor. I would like for PayPal to refund the amount which was taken from me and I will make sure that PayPal will NOT be the payment method used for any similar transactions such as this one.
Company Response:
State: TX
Zip: 75013
Submitted Via: Web
Date Sent: 2022-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-22
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: In about mid 2021, I attempted to make an XXXX purchase through the PayPal service. I was unable to make a purchase most likely because I was using a XXXX service that triggered a fraud detection. This was a common issue with other websites and was resolved by temporarily turning off the XXXX. People around the world legitimately use XXXX services without any nefarious intent, but rather for security as was I. My PayPal account would become permanently limited without explanation. Instead of going back and forth with PayPal, my preference was to simply delete my data and close the account. I did not want my information out there in case of a data breach or hack. I do not concerned that PayPal would not sell or allow my information used on their site. That is not enough. I do not trust their cyber security and neither should anybody else. We each are responsible for our own security in this era of cyber hacking. PayPal is not justified refusing me to delete my information.
Company Response:
State: CA
Zip: 91316
Submitted Via: Web
Date Sent: 2022-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-21
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I was charged a {$110.00} fee for transferring a payment on XX/XX/2022 mistakenly as a transaction to my landlord as rent for the month. I had call PayPal to reverse or cancel the payment but they said they could not but instead asked me to call my landlord to return my payment but he would still be charged {$110.00} as fees. Since I didnt receive anything and this wasnt a transaction for good received I dont see how either I or my landlord should pay this fee. There was no where within the transaction journey that states that there was going to be a fee assessed when I receiving payment, if there was I would never have randomly clicked on transaction. Fees should be clearly stated, PayPal is knowingly being deceptive when theyre not providing an option to understand how fees are collected. This is a clear UDAAP violation. Id like the fee reversed. Ive attached the transaction ID below as reference.
Company Response:
State: NY
Zip: 11228
Submitted Via: Web
Date Sent: 2022-01-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-21
Issue: Other transaction problem
Subissue:
Consumer Complaint: Venmo has frozen my account and is holding me hostage for {$160.00}. My boyfriend had sent me various amounts of money in XX/XX/2021 for groceries and shopping things. Now out of nowhere Venmo says my boyfriend disputed the charges ( which he says he did not ). Now instead of investigating the dispute they just assumed it was correct and have tried to take money from my account. I have sent many emails to them explain my boyfriend did not dispute any charges, he called his bank and they said they would reach out to Venmo, and he sent a support ticket to Venmo. Venmo has been extremely rude and unhelpful. How can they refund money sent with the comment groceries from two months ago.
Company Response:
State: TN
Zip: 374XX
Submitted Via: Web
Date Sent: 2022-02-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-21
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2021 I used Venmo for a transaction. Shortly after sending funds via Venmo I learned that I was interacting with a fraudulent person using multiple false identities on their platform. I immediately alerted Venmo. I also contacted my bank to prevent fraudulent withdrawals from my account. To my knowledge Venmo did nothing to stop or investigate the fraudulent activity and instead has attempted to pressure me to pay Venmo the amount they lost in the fraudulent transaction.
Company Response:
State: MO
Zip: 63017
Submitted Via: Web
Date Sent: 2022-01-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-21
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal closed my account for no reason and will not help me with getting it back up and going I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it's affecting me a great deal as I used PayPal quite frequently, and my Balance has been holding for 180 days, despite the chargeback on my account is extremely low and the costumer 's satisfaction is very high, paypal didn't request any document or anything at all, they suddenly closed my account and XXXX me up. if they don't reopen my account at least they should let me to move my money some where else..my email associated with paypal is ( XXXX )..
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-01-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-21
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I contacted PayPal today XX/XX/2022 after we noticed that PayPal had removed an unauthorized amount of {$1200.00} from our account. After listening to their excuses for taking the money out of the account, we decided we do not trust PayPal with any of our information and called them to request to have our bank account information deleted. They refused. We then demanded that they remove and delete our account information and informed them they do not have our consent to have or use our bank account information anymore. They still refused to remove our bank account information repeatedly and then they hung up the phone on us. My complaint is that they have our personal bank account information without our consent and they refuse to remove it!!! If you could help us we would really appreciate it!
Company Response:
State: OH
Zip: 446XX
Submitted Via: Web
Date Sent: 2022-01-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A