Date Received: 2022-01-27
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: On XX/XX/22, I attempted to pay the Venmo user @ XXXX the amount of {$650.00}. I was expecting a tracking number from him shortly afterwards, however when he stopped responding to my messages, I realized that he was a scammer. I quickly contacted Venmo to report his account and was told that the necessary actions would be taken on his account, but that those actions could not be disclosed to me. I then contacted my bank to ask them to stop the payment. Then, the next day, XX/XX/22, I received a reply in the Venmo app to my payment ( presumably from @ XXXX ) that said " Refund will go through by tomorrow account is frozen. '' I'm not sure who made this comment, whether it was him or an Venmo admin person, but when I contacted Venmo, they confirmed that an attempted refund for {$650.00} was made on XX/XX/22, however the refund did not go through. They were not able to disclose the reason the refund was rejected. On XX/XX/22, I received a notice via email that my Venmo account is frozen, that I need to send Venmo {$650.00}, and that this was an attempt to collect debt. When I contacted Venmo again, they didn't offer any assistance other than saying, " We take these reports seriously and I can confirm that we will take appropriate action against the receiving account. However, we are not able to discuss the specifics due to our Privacy Policy. ". This leads to me to believe that they also froze @ XXXX 's account and incurred an negative balance on his account as well. If they are trying to collect money from both him and me, then I believe that would be considered double dipping.
Company Response:
State: NJ
Zip: 070XX
Submitted Via: Web
Date Sent: 2022-01-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-27
Issue: Fraud or scam
Subissue:
Consumer Complaint: I want to apologize for the last report it was resent on accident the reason why Im typing this is because I believe my case should be reopened, I was not only scammed XXXX $ like I explained in the last cases this guy scammed me from {$1300.00} from mr my music platform was never reactived and I didnt receive any money that I made, pleas reopen my case this guy took almost XXXX $ from me it is simply unfair I never got what I paid him For, please help his pay pal emails are XXXX and XXXX his name is triu-vn-dng please help I added photos of his XXXX, his Email and of his pay pal account please help get my money back
Company Response:
State: CA
Zip: 92411
Submitted Via: Web
Date Sent: 2022-01-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-26
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/XXXX I upgraded my personal account to a business account and had a few clients send me payment through PayPal. On XX/XX/XXXX I received a email saying my PayPal account is limited and I cant have access to my funds for 180 days. Well I filed a previous dispute on Here in XX/XX/XXXX in regards to my account being locked. PayPal responds was I violated my terms of agreement because they dont offer credit repair services and thats what my business consists of. However when they offer to upgrade me to a business account they was aware of my business Name XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. That kind of tells you the type of company I am just from the name. No where In the email invite to upgrade my account states they dont deal with credit repair companies. PayPal also stated they will not lift my account limitations before 180 days. Only after! I called a few times after just to make sure I will receive my funds after that 180 day time frame. Every XXXX stated Yes. Also was informed that I would be receiving a email on or around XX/XX/XXXX on how I would like to receive the remaining balance in my account. Well I never received a email so I happened to log on my account and see on XX/XX/XXXX my entire balance was transferred to PayPal and it states for Damages. Called PayPal and they cant tell me what type of damages PayPal received due to me accepting 3 payments from clients before my account was locked. I had no dispute, no charge backs, no nothing!! This is Illegal!!! They do not support small businesses!!!
Company Response:
State: SC
Zip: 29016
Submitted Via: Web
Date Sent: 2022-01-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-26
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Paypal somehow lost the link to my bank. Then they projected 5 days out so I asked for reversal. All I got was automated messages thanking me for my patience. When I complained online they circled the wagons. A XXXX complaint got my projected date pushed back further
Company Response:
State: AR
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-01-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-27
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I received 400 dollars as payment for work done in my PayPal account on XXXX XX/XX/2022 at XXXX am ( EAT ). I was very excited, as we were really waiting for the money to buy food for our children and take one of our daughters to the hospital. When I logged in to PayPal to withdraw my funds, I was asked to first provide some more information, including my ID or Passport photo and proof of fulfillment for the two latest transactions ( at XXXX am ). I gladly obliged and gave them all the information required of me, and was very careful to make the passport photo very clear and the receipts for the transactions legible. At XXXX am, I received an email from Paypal saying my information is being reviewed, and once they complete their review, they will get back to me regarding the status of my account in 3 business days. At XXXX pm, XXXX XX/XX/2022, I received an email from Paypal saying I can no longer do business with PayPal, after a review, they decided to permanently limit my account as they found potential risks associated with it.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-01-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-26
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: HI, PAYPAL. WOULD YOU PLEASE ENABLE THE OPTION FOR WITHDRAW MY FUNDS BECOUSE I WAS WAITING FOR ALONG TIME. OR IF I CAN GET MY ACCOUNT BACK I WILL APRECIATE YOUR HELP. MY FIRST COMPLAINT WAS XXXX you said my money are going be avaliable XX/XX/XXXX MY ACCOUNT IS XXXX XXXX
Company Response:
State: PR
Zip: 00956
Submitted Via: Web
Date Sent: 2022-01-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-26
Issue: Other transaction problem
Subissue:
Consumer Complaint: Hello Please can you help me what to do with this issue in my PayPal account? I just receive an email from PayPal that telling me that I can no longer do business with them. Right now I don't know what to think. I don't remember anything that i violated like PayPal told me. It all started this last transaction in my PayPal account. after I withdraw my money to PayPal and cash in in my XXXX account that I link to them. They send me the notification that I already receive the money and it will just take a moment to appear in my account. Before it's like a minute later, the money will already appear. But this last transaction that Im telling is not happen. And also I notice that I didn't receive a reference number from my XXXX account and no text at all like I always receive when I cash in in my PayPal. I also check my history in my XXXX if I receive the money but I didn't receive any. Since they send me the notification in my email that they already send the money I decided to email my XXXX account to tell them that I didn't received a confirmation text to them that I received the money from PayPal. I remember send the details from PayPal to my XXXX so they can also fix the issue so I will get my money. While waiting for my money to cash in in my XXXX account. PayPal send this email that I can no longer business with them. I can't see anything wrong that I did to do business with them. And it's really unfair. Because it will really affect my business. I'm worried because right now this is my only way to help my family. Can u help me to restore my account to them? Thank you so much
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-01-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-26
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I received {$1200.00} in my Venmo account on XX/XX/2021. Since then, I can not transfer this money to my account or any other user. I have reached Venmo 7 times since then, and they have requested by drivers license which I have promptly supplied however the issue persists. Sometimes they say I need to add a bank account or debit card, however the app does not allow me to do that anymore. It is clear that Venmo is withholding my money. It has been 5 months.
Company Response:
State: VA
Zip: 22306
Submitted Via: Web
Date Sent: 2022-01-26
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-26
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: XXXX XXXX has been in business for over 30 years and we have been a PayPal customer using their payment platform as an option to our customers for many years. We are a small company with XXXX employees. In XXXX, PayPal started withholding our funds without notice. Again, there was no notice that they would hold our funds which I am not sure they can legally do. They are holding 62 % of our revenue which is obviously crippling to a small business. With the amount that PayPal makes off of their astronomical fees that they take out of each transaction, this is absolutely appalling. PayPal also has a history showing our spikes in sales to prove that these are common and funds have never been held before. I have reached out to PayPal over 8 times in the past 3 weeks. They refuse to transfer me to the department that reviews holds, they continue to deny my review of the account for releasing the hold, and the employees that I have spoken with have continued to tell me that there is nothing that I can do. PayPal is holding our monies hostage and are not giving us, the customer, a way to have it released in a timely fashion. It is absolutely horrendous that a large corporation can hold a small company hostage and no one can assist. The unscrupulous practices of PayPal need to be reviewed and they need to be held accountable, not just for us, but for all of their customers who trusted them to act as a company with integrity.
Company Response:
State: MO
Zip: 630XX
Submitted Via: Web
Date Sent: 2022-01-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-26
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back and going i am not sure of this some mistake as i assume it has to be i have not been able to get help from them for months but i just remembered i could file a report on here as i fool they are not doing job properly and it is effecting me great deal i used PayPal quite frequently My email linked to PayPal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-01-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A