Date Received: 2022-01-25
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Contacting yall about Consumer Financial Protection Bureau Complaint No : XXXX because I am still having issues trying to pass the security check after trying to add a card or a bank or view my PayPal card information after trying to leak different phone numbers it keeps saying numbers are not supported account email is XXXX XXXX
Company Response:
State: PA
Zip: 17057
Submitted Via: Web
Date Sent: 2022-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-25
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX, I placed an order of XXXX pairs of custom printed pajama sets ( top and bottom ) from XXXX. The site said that crafting the item would take 2-5 days. The price was {$130.00}, and I paid using PayPal. On XX/XX/XXXX, I had first reached out to the company as the item did not ship. On XX/XX/XXXX, I opened a dispute with PayPal On XX/XX/XXXX, I informed PayPal that I had received a package, but it was only XXXX pajama bottoms ( vs. the XXXX top/bottom sets that I had ordered ). Because this was a gift for a party, and the order was wrong, I had to purchase from another merchant. The order was clearly wrong and I asked for a full refund. On XX/XX/XXXX, I was informed that my case was closed, with no refund, as " This transaction is ineligible for PayPal Purchase Protection. '' It is my expectation that a payment provide provide Purchase Protection, and PayPal advertises such protection as a feature of the product. It was not made clear what about this specific item did not include the protection, and it was not disclosed to me at the time of purchase that such protection was not available. I believe this omission was deceptive, as I was acting as a reasonable consumer would, and I would not have made this purchase, had I known that PayPal would not offer protection. I believe that PayPal 's practice of advertising protections, but not offering them when a reasonable consumer would expect them, is a deceptive and abusive practice. I would like a full refund for this item, and for PayPal to change this practice going forward.
Company Response:
State: NY
Zip: 11561
Submitted Via: Web
Date Sent: 2022-01-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-25
Issue: Fraud or scam
Subissue:
Consumer Complaint: My husband and I are victims of fraud/scamming. I have tried working with Venmo, and they are not helping. I sent funds through Venmo to someone that was supposedly helping with crypto stock payouts and then found out I had been scammed. I tried getting them to send my money back and of course they will not. I worked with my bank, and my bank did stop payment for the Venmo transfer, but now Venmo is telling me I owe them {$3000.00}. Although Venmo never asked for any documented proof I did send an abundant amount including proof the scammer has changed their name 3 times in the last 26 days. I am in need of help to retrieve my funds and have plenty of documentation to send with this claim. Venmo is threatening to send me to collections and I'd like this resolved before that can happen. This all happened on XX/XX/2021.
Company Response:
State: FL
Zip: 33810
Submitted Via: Web
Date Sent: 2022-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-25
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX I attempted to send money to a friend in the total of {$69.00}. PayPal led me to believe this person had an account when searching their email address and name by showing them as a user and publishing her photo. After they removed the money from my account I contacted the friend to ask if they received the funds. She informed me that she no longer has an account, does not have access to an account, and that PayPal was not allowing her to accept or decline the funds. After repeatedly contacting PayPal, they have informed me they will not return the funds and since the other individual cant accept the funds, PayPal will be keeping the funds for themselves. This practice seems not only misleading- they are showing individuals as having accounts and going so far to show their photos - when they in fact do not have a PayPal account, but also highly unethical. Additionally, their customer service and complaint process is difficult to find, hard to communicate with, and vague in their responses. To get full information about what is going on you are expected to complete ALL of the following : online forms, telephone calls, and physical mailing of forms to file a file a complaint.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-25
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/XXXX PayPal permanently limited my account and told me that I had to wait 180 days to withdraw the funds that were in my account, so I did. After I received no email saying that I can withdraw the funds, I gave them a call and they told me that my funds were on hold until further notice due to me trying to receive my unemployment benefits from a state that I had worked in but didnt live in. They also told me that they were waiting to make sure that no charge backs or reversals happen. Well its been a full year that I have been waiting for my funds to be released to me. I am struggling financially and would really love it if I can finally receive my money.
Company Response:
State: MN
Zip: 564XX
Submitted Via: Web
Date Sent: 2022-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-24
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: This is XXXX XXXX XXXX and when i get payments to my account and or wire transfers in agreed payment dates, my accounts, cards get suspended and or closed automatically without me requesting it. They have me. Verify my identity each time, then they report my card stolen before i can even use it. They don't give me the transactional history reports, payments, depositors contact information, amounts, copies of emails XXXXr messages showing the ip address or phone number of who requested my accounts, cards or denied the transfer of funds, dates, times, reasons why. I was approved for PayPal Credit, XXXX account and XXXXXXXX Credit Card, won the lifetime Paypal XXXX 6 times, given a grant through the PayPal donators and Vendors. This happens all the time as my calls to.correct these issues are often forwarded to people who won't assist me. This jas also happened to a few business accounts of mine with prepaid cards, several online payments I've posted to my accounts, some other people sent me money too. I've sent in numerous proofs of missing payments from XXXX, XXXX, XXXX, XXXX Payments, bank and online wire transfers. I've opened accounts with checks and when it clears, my accounts are closed and they use any excuse to keep my money, closing my accounts without my permission. My personalized cards including a recent photo of me aren't being given to me, people are switching my accounts and cards into their names and or adding themselves onto my accounts, taking me off the account, blocking my access and not givng me prior proofs of identifying documents, bank and or savings accounts, all prior depositors or payors information, wire, online and bank transfers, in person payments or transfers and or payments, safety deposit boxes and the theft of an account that's turned into a charity and was court ordered to be given back to me including all financial accounts linked, credit cards, prepaid cards, rewards cards, access cards, online financial accounts and gift cards as well as pre set cards from other people, groups, websites, charities, companies, having people know this is going on and doing nothing to stop it is the same thing as theft as they purposely close my cards, steal them from me, transfer my money into their accounts and cards and lie and say they have permission or the streets made me. Regardless of the phrase used. Nobody morally, legally or justifiably can say that with any truth in in what they say and do to me without any justification because theft is theft and there is no loophole in the fact that they know better and know irs illegal and morally wrong. I do not have any way to support myself as my hones are broken into, my property damaged and stolen amd I'm forced to be XXXX broke, and with no support and put down so badly that they expect nobody to care about me, my life, my children amd or my missing husband. Pretending I'm mentally incompetent, insane and imagine things occurring that don't is also ways to keep my money, property and documents from me while destroying and stealing my tablets, laptops, computers, ipads, iwatches, hand held cameras, cameras, recordings, cds. Vouchers, watches, jewelry, ids, passports, travel vouchers, agreements, diaries, lock boxes, safes, vaults, storage units, sheds, houses, apartments, condos, buildings, businesses, tapes, purses, wallets, backpacks, luggage sets, dressers, recorders, money orders, blocking texts, messages, voicemails, phone calls, mail, packages, shipments, claiming to be a team helping me, bu0t are causing and committing the theft and lying and or claiming they work with me or for me or married me but neither is true. Keeping me from communicating and accessing my money, Account 's, vouchers, preventing me from recieving help from local charities, groups or people due to greed and threats and violence leaves with me nothing and talk about me in such a negative way that kids even put me.down, calling me XXXX and a XXXX and blaming me for their own.theft and violation of my civil rights. This is no investigation as they know i sued before and won and you still won't provide me with copies of prior checks, cards, accounts, reports and print me a new check and the post office doesn't..give me my mail. XXXX and XXXX XXXX
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-01-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-24
Issue: Other transaction problem
Subissue:
Consumer Complaint: On the XXXX of XX/XX/XXXX, I was trying to do a transfer from my bank account ( XXXX XXXX XXXX account ) to a friend using Paypal. When I clicked on the transfer Paypal site showed me immediately a message that the transfer can not be processed due to legal issues. so obviously the transfer is denied and nothing should happened. On the same day I received an email message informing me that the payment is pending ( although the site informed earlier is can not be done ). The email is attached under the file " XXXX ''. On the XXXX of XX/XX/XXXX I received an email from XXXX XXXX informing me of Paypal withdrawal US {$820.00} from my account ( which is the transfer amount ). The email is attached under the file " XXXX XXXX account XXXX ''. Later on the XXXX of XX/XX/XXXX I received an email from paypal requesting very sensitive personal information in order the process the transfer. The information they requested listed below : Proof of Identity : please upload a copy of a valid Government issued photograph identification ( i.e. passport, driver 's license, government-issued identification card ) which must show your date of birth and the document 's expiry date. We can not accept partial/ expired documents. Proof of SSN/ITIN : please upload a copy of your social security card, IRS statement XXXX past year 's W-2, or past year 's tax filing return. Alternatively, please provide a copy of your IRS letter assigning full Individual Taxpayer Identification number ( ITIN ). These documents need to show the full social security number and must have been issued within the last 12 months. Proof of Address : please upload a copy of any utility bill, bank/credit card statement 401K or brokerage statement issued in the last 12 months. The email is attached under the file " XXXX ''. Since the information they are asking are very sensitive, which I am not willing to give to a website, and at the same time all the information are already with my bank, I contacted Paypal customer service and asked the why did they withdraw the money from my account if they are not going to process it, and asked them to return the money as I am not willing to give that kind of information to a website and the information is already with the bank. They refused to return the money and insisted on getting the information. the issue seems like a hostage issue. They are refusing to return the money to my account although I called them XXXX times and filed a claim on paypal website. Instead they send me another email requesting the same information. Attachment " XXXX '' Than Finally they sent me an email on XX/XX/XXXX that the case was denied. Attachment " XXXX ''. The problem can be summarized in few points : 1. Paypal site showed that the transfer is denied. 2. although Paypal said the transfer is denied they send an email that it is processed. 3. they withdraw the money, total of US {$820.00}. 4. they refuse to complete the transfer or return the money unless a very sensitive information is given. I don't want there service anymore I just want my money back.
Company Response:
State: OR
Zip: 97068
Submitted Via: Web
Date Sent: 2022-01-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-24
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I placed an order to a seller in XXXX and used PayPal to send money. There was an issue with product and seller agreed to refund. It's been 3 months and no refund was given after endless excuses. I ask PayPal for help and open a case. PayPal claims I open too many cases ( 6 in 4 years after hundreds of purchases ) and not only denies my case, it shuts down my account and prevents me from using it. Seller finally tells me he wants to refund but must use original method but can't because PayPal shut me down. I complain to PayPal but says decision is final.
Company Response:
State: CA
Zip: 95132
Submitted Via: Web
Date Sent: 2022-01-24
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-24
Issue: Fraud or scam
Subissue:
Consumer Complaint: This morning XX/XX/22 I got an email from XXXX or XXXX XXXX XXXX XXXX ) saying I sent {$480.00} to XXXX for a cannon printer XXXX transaction id : XXXX delivery date XX/XX/22 I dont have a PayPal account. When I called the number XXXX XXXX they hung up on me after I asked why they needed my name. This doesnt seem like it is really PayPal . They sound like they're from a foreign country and have accents.
Company Response:
State: NY
Zip: 12203
Submitted Via: Web
Date Sent: 2022-01-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-23
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I opened a venmo account under the id : XXXX back in XXXX ( XX/XX/XXXX ). After not using the account actively for 5 years, in XXXX I got my friend return my money I loaned her through venmo service. 2 days after that the customer service sent a note to me saying I have violated the service agreements and permanently closed my account without giving me any more reasons or details. This is bizarre and very unethical. I have asked them to reconsider my account situation or provide more details multiple times. I have not gotten any response from them at all.
Company Response:
State: MA
Zip: 024XX
Submitted Via: Web
Date Sent: 2022-01-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A