Date Received: 2023-11-19
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: My name is XXXX and I am a Paypal customer with email address XXXX PayPal 3 weeks ago put a block on my account and asked me to provided documents such as ID card, bank statement and proof of address. I have provided this information but my account is still locked. I would want PayPal to unlock my account
Company Response:
State: NY
Zip: 11209
Submitted Via: Web
Date Sent: 2023-11-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-19
Issue: Money was not available when promised
Subissue:
Consumer Complaint: VENMO has restricted my account saying there was suspicious activity on my account and not telling me what that activity was. Its been over a week and I need the funds to pay bills. I am know getting late fees and they still have not allowed me access to my money.
Company Response:
State: NC
Zip: 28277
Submitted Via: Web
Date Sent: 2023-11-19
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-19
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I am XXXX XXXX, I am a customer of PayPal with email address as XXXX Recently about 24 days ago PayPal to lock my account and asked for ID card bank statement and proof of address in order to unlock it. I have submitted the requested information but it's taking forever for PayPal to unlock my account and because of that I am laying this complaint for PayPal to fix things right for me and I'll remove this complaint as soon as my account is unlocked
Company Response:
State: NY
Zip: 11416
Submitted Via: Web
Date Sent: 2023-11-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-19
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: On XX/XX/XXXX and XX/XX/XXXX I received money from a family member that was helping me pay my rent and other bills to my Venmo account. I tried to do an instant transfer to my bank account but kept getting an error message, I then tried transferring the funds using the standard 1-3 day method. I received a confirmation email that the funds would be in my account on XX/XX/. On XX/XX/XXXX I received an email stating that due to suspicious activity my account was temporarily suspended and to provide proof of my identity by sending a copy of my ID, a selfie holding my ID and to change my Venmo account password. Also in this email it states that once those things have been done, they would happily reinstate my account. After doing all 3 of these steps, I then get another email from Venmo stating that they received my ID and that my account has been permanently deactivated and they are holding my funds for 180 days. I then called their customer service immediately requesting an explanation as to why and got a response of " the account specialist will review your case and reach out to you via email. '' There was no valid reason given as to what user agreement was violated. I read through ALL 27 PAGES of their user agreement and found nothing that I am in violation of. I have been contacting them via chat everyday and I they just keep coping and pasting the " permanently deactivated '' email that I received. And on XX/XX/2023 I received an email that ended with " Please be aware that any future contact or inquiries will not be answered and that this matter will be considered closed upon your receipt of this email. '' I have done tons of research on this exact situation and Venmo is doing this to thousands of there customers! I have money frozen on there that I need to pay my bills with and if I don't get my money released me and my child will be homeless. This has had me sick to my stomach and is definitely deceptive practices and a violation of my fundamental rights.
Company Response:
State: TX
Zip: 75077
Submitted Via: Web
Date Sent: 2023-11-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-20
Issue: Fraud or scam
Subissue:
Consumer Complaint: Earlier yesterday morning I requested XXXX $ from my husband off PayPal. They sent him out of a retaliation from the last complaint XXXX $ and the money is not there. They are making up a lie to freeze and steal XXXX XXXX I filed a dispute. We both have screenshots of them telling us that the other one of us both being spouses can cancel and now they refuse to are refusing to cancel and steal the XXXX $ that was supposed be a request of XXXX XXXX I removed the bank account from that website and they have a copy of the account they once had until they deceived me previously several times. I keep letting it go but they keep closing my accounts and stealing funds. Last issue I had they said it was the wrong phone and when I added the phone number they refused the phone number. I would like to open a lawsuit suit for retaliation, theft, criminal activitys, and making up transaction that dont exist. They dont care that I have the screen shots of the lies they told me. They will steal my XXXX $ and cause a major melt down in the bank account they have access to with out my permission. I want this reported as theft and criminal malicious intent to defraud. We will show evidence in court They just keep doing this on purpose. Last time it was XXXX XXXX Now theyre stealing XXXX XXXX My economic situation is not well. My husband is not well. I can no longer live in a vicarious world of pay pal fraud and deception. Please help me.
Company Response:
State: IL
Zip: 60452
Submitted Via: Web
Date Sent: 2023-11-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-18
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: My Venmo account was suspended on XX/XX/XXXX without a reason. I had requested a reason for my Venmo account being suspended and the support agent said they did not have access to this information, and I would be given a reason in " 7-10 business days '', which is not a reasonable amount of time when having access to my money is involved. I had also submitted a request through their online portal and it said that they were going to respond in 24 hours. I still have not received a response. The amount in my account is {$310.00}.
Company Response:
State: MN
Zip: 55404
Submitted Via: Web
Date Sent: 2023-11-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-18
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: My name is XXXX XXXX, I am a customer of PayPal with XXXX on the PayPal website PayPal limited my account XXXX weeks ago and requested for ID card, bank statement and other documents which I provided and PayPal said they would unlock my account in XXXX business day. But as it stands now, PayPal has not still unlock my account after I gave submitted the documents XXXX week ago. This is very unfair practice and I do hope PayPal can put things right.
Company Response:
State: MS
Zip: 386XX
Submitted Via: Web
Date Sent: 2023-11-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-18
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I recently received a phone call from Paypal explaining that my funds were not with Paypal. I also received a letter explaining why my I never received my refund. The letter stated that it was because I did a chargeback on the issued refund, which is not true as I did not have access to this card due to it being closed more than a month before the refund was issued. I began a claim with XXXX XXXX and they told me that although they did receive the refund on XX/XX/2023, they sent it back because they don't keep money for closed accounts. On XX/XX/2023 they sent the money back to Paypal, the reference number for this return is XXXX XXXX.
Company Response:
State: NC
Zip: 28216
Submitted Via: Web
Date Sent: 2023-11-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-18
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I have many issues with them freezing my account when I try to transfer my money to my bank or even when I try to unlink or link my bank one day they let me and then the next my money is locked and I XXXX have this happening especially since I rely on it for work. I approached them many times they just tell me I need to use a government id to verify I do this it unlocks for a but then locks again and in this case I had just gotten money tried a few different ways to withdraw in wich they declined me each time only to freeze my account and request verification again. My account is frozen right now XXXX with about XXXX dollars, wich is key point to my living expenses and now I have to wait almost a week again to have them review my id again. They would not let me delete my account or anything just continue to tell me to wait for the process is done, this would not be an issue if it didnt keep happening but it has been, and now they are locking money in my account and refusing to unlock it or give me my money. They said its locked due to suspicious activity and they considered me trying to transfer to it my bank as suspicious and then say I have to wait because they have other things to do and then reply just to say I need to wait some more. This money is to help me love and they have no right suspending it with my money in there.
Company Response:
State: CA
Zip: 95662
Submitted Via: Web
Date Sent: 2023-11-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-18
Issue: Other transaction problem
Subissue:
Consumer Complaint: Hello CFPB, I'm a paypal user, I made a withdraw from paypal XXXX my bank but I haven't received my funds in my card ending in XXXX. Paypal said, it shows the transfer for XXXX has been processed successfully on XXXX XX/XX/2023 to my card. My bank said that we did not receive or have any transfer in pending. Withdrawal to a card normally would take up to 5-7 business days depending on the processing speed of the associated bank. Until now I still did not receive the amount of XXXX, either on bank or Paypal XXXX Please I need your help, to follow Paypal with that problem, cause after my reserches, I found that many people had the same problem as me before. I also have problems to contact Paypal support, cause most of time they do not answer or give any attention or help. Sincerly.
Company Response:
State:
Zip: 60030
Submitted Via: Web
Date Sent: 2023-11-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A