Date Received: 2022-02-16
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: This is a follow up to my previous complaint submitted to the CFPB regarding PayPal , Inc . The CFPB closed my complaint before it was full resolved by PayPal. I submitted feedback via the CFPB portal and the complaint was subsequently closed. I would like PayPal to address my concerns in the feedback below. As a top priority, I would like PayPal to address how my PayPal Cash Debit Card was approved to exceed the spending and withdrawal limits that PayPal places on these cards? This allowed my stolen card that was linked to my bank account to completely drain the total amount in my checking and savings accounts and cause me extreme financial distress. ADDITIONAL COMMENTS This has been a better explanation than the multitude of back and forth emails from PayPal agents as they have advised that it was declined due to it being '' personal payments '' and those by definition are not covered by PayPal as part of their consumer protection efforts. I am concerned that this explanation provided from the CFPB complaint differs from what is being provided by the PayPal employees I am communicating with. Why would that differ? I am also concerned that the following statement provided by PayPal to the CFPB, " We made this decision because your login activity remained consistent before, at the time, and after the Payments were initiated. " is the now " actual '' reason for denial. What exactly does this reason mean? I am a PayPal customer and frequently use the app and website on several devices and I am unclear as to what that has to do with denying my claim when my belongings and identification when I was traveling and staying at a XXXX XXXX. I am also concerned that the unauthorized charges that occurred on my PayPal Debit Card far exceeded the withdrawal and daily spending limits that PayPal puts on this particular card offering. How did those limits get exceeded and my bank account drained in the process? I UNDERSTAND THE COMPANYS RESPONSE TO MY COMPLAINT No ADDITIONAL COMMENTS My concern/ confusion stems from the explanation provided by PayPal via this CFPB complaint forum and how it differs from what is being provided by the PayPal employees/ agents that I am communicating with. Why would that differ? I am also concerned that the following statement provided by PayPal to the CFPB, " We made this decision because your login activity remained consistent before, at the time, and after the Payments were initiated. " is the now " actual '' reason for denial. What exactly does this reason mean? THE COMPANY DID WHAT THEY SAID THEY WOULD DO WITH MY COMPLAINT Yes ADDITIONAL COMMENTS I believe the company has followed their protocols, but I do not believe they are taking a deeper look at this as an abnormal situation that may need to be reviewed to help the customer and do what is in the best interest of the customer. AND I am concerned that they are following what appears to be strict protocols on denying my claim but when it comes to following their own protocols that provides spending and withdrawal limits on the card offering I am a holder of and the one that was compromised it seems to be nonexistent. What I mean by that is that the amount of funds exhausted through this particular card offering grossly exceeded the limits that PayPal sets on this product. How does that happen? What happens now? The complaint process is complete and your complaint is now closed. We have taken the following additional actions on your complaint : We added your complaint to the CFPBs Consumer Complaint Database. Your feedback, and feedback from others, helps us understand how companies are addressing concerns raised by consumers in their complaints. We will also share your feedback with the company. We have also shared your complaint with the Federal Trade Commission, which will add your complaint to its database for state and federal law enforcement agencies. We appreciate your participation in the complaint process and your feedback on the companys response. Both are important to us and consumers who may have similar issues and concerns.
Company Response:
State: TX
Zip: 75068
Submitted Via: Web
Date Sent: 2022-02-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-16
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I received a grant donation to purchase a vehicle from my local church. They deposited the funds into PayPal last night. I have made multiple attempts to transfer the funds to my bank account so I can withdraw the money and pay cash for the vehicle per the request the private seller. I have called and verified everything with PayPal twice. They insisted that the funds are available and there are no holds on the account. Yet Im still unable to send the funds to my bank or even another PayPal account. I have been given a time limit by the seller and I will lose the vehicle if I am unable to come up with the cash by XXXX tonight. The vehicle is replacing my totaled vehicle and is so I can continue to work my delivery job.
Company Response:
State: CA
Zip: 94043
Submitted Via: Web
Date Sent: 2022-02-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-15
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Hello so my problem is I been contacting PayPal for the longest regarding this complaint I did a PayPal pay in 4 plan For a stay at XXXX the hotel was disgusting I have pictures it didnt have heat I contacted PayPal they couldnt help me but then I also contacted my bank I spoke to numerous reps from PayPal that said if I can provide proof my bank ruled in my favor then Im able to have everything waived which I provided proof already regarding that problem I get told by numerous reps from PayPal its a technical error and thats coming from executive escalations department of PayPal one rep says its good the other rep says its not good a rep that said it wasnt good at first email now says its a technical error as well I have emailed them countless of times trying to figure out whats right and whats wrong I have received threatening phone calls from them and being told they are going to mess up my credit report if I dont pay it back but I told them its a technical error and they will say yes I see it dont worry but I just got told today by a rep that its 70 days over due and I need to pay it and now the rep Im speaking to is saying its a technical error nobody is giving me factual information the only factual information is getting that they will mess up my credit report but another thing is a rep giving XXXX dollars and change if a rep is doing that I dont think my account is in the negative because no way would a rep from payola give you XXXX dollars as an inconvenience if you owe money so I need help getting to the bottom of this I just sent PayPal executive office more emails that said Im going to file a complaint with you guys I dont think my credit should be in jeopardy for misinformation and I will be proving screenshots of this problem
Company Response:
State: NY
Zip: 127XX
Submitted Via: Web
Date Sent: 2022-02-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-15
Issue: Fraud or scam
Subissue:
Consumer Complaint: Hello, my Venmo account was frozen on XX/XX/21 ( XXXX days ago ) I was told would take up to XXXX days for my funds to be released. Im hoping to have my funds soon.
Company Response:
State: NY
Zip: 11106
Submitted Via: Web
Date Sent: 2022-02-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-15
Issue: Fraud or scam
Subissue:
Consumer Complaint: With great pain, I say that I have been XXXX scammed using Paypal 's platform. I learned the hard way that due to gaps in Paypal 's policies, scammers have a free run. Let me share my story with you. I was a newbie investor and signed up for a service that promised better returns. Initially, I had some gains and mostly losses. I continued to follow his investment alerts but started making losses. When I confronted him about the loss, he suggested that I join his private club where my principal/capital will be safe and make 2x-5x returns in a single day and I would get such an alert once a month. After a lot of discussions and assurances, I signed up for his private club through Paypal by paying {$50000.00} ( Scammer asked me to make payment only through Paypal ). I received my sure shot 100 % signal in XXXX and invested {$75000.00} based on his alert and lost {$67000.00}. When I reached him for compensation as per the agreement, he asked me to arrange for capital again and this time I would receive a stock alert that would recoup all my losses and named it as " core signal '', which happens only once a year last time someone made XXXX %. I felt all his words to be fishy and reached out to Paypal for help as he wasn't ready to refund the money that I paid. I provided Paypal with all the relevant screenshots of our chat conversations. Paypal upon investigation enlightened me of their buyer protection policy that Financial investments wouldn't be covered and then I understood the reason for the scammer insisting on only using PayPal 's platform. Upon further conversations with friends and other family members, I was told that this is a complex XXXX scheme and reviewed the SEC 's XXXX Scheme 's red flags. I reached out to Paypal and appealed that this is a XXXX scam and PayPal 's AUP policy doesn't allow such XXXX scams or " Get Rich Schemes '' on their platform with proof. Sadly, PayPal denied the case stating their policy yet not doing anything. I reached out to the merchant aka XXXX Based Scammer but no response either from their customer care or financial analyst. For Scammer offering Financial Products on PayPal Platform is a paradise as gaps between Buyer Protection Policy and PayPal 's AUP gaps leave buyers like in me limbo. All I request CFPB is to stop the scammer from getting my hard earned money as I have not only lost {$67000.00} but will lose additional {$50000.00} and will lose the faith on the financial institution and bodies governing them.
Company Response:
State: TX
Zip: 77380
Submitted Via: Web
Date Sent: 2022-02-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-14
Issue: Wrong amount charged or received
Subissue:
Consumer Complaint: I recently received a 1099 K form in the mail from PayPal for money that was sent to me by a family member, refunded, for the amounts of XXXX, XXXX as a gift from XXXX XXXX. I only received a total of XXXX as a gift from a family member, XXXX sent me a 1099 K for the amount of XXXX which is not the amount I received. I received a 1099-K ( 2021 ) form in the mail from PayPal on XX/XX/XXXX. The form states that I received funds in exchange for a good or service amounting to {$910.00}, but I ONLY received {$600.00} as a gift from family members. These transactions occurred between XXXX. Scenario : the initial payment sent was {$610.00} ( attempting to send {$600.00} ) because it was submitted accidentally as a good or service payment vice a gift ( XX/XX/XXXX ). Since the payment was put on hold ( due to it being categorized as a good or service ) my family and I called PayPal for an explanation. In the meantime, another family member attempted to send split payments of {$300.00} ea. ( one payment was accidentally submitted as good or service ) and thought that this was the reason for the hold. Once we found out that the payment was submitted in error ( good or service selected vice gift ), I refunded the amounts sent as good or service ( {$910.00} ) and received a payment of ONLY {$600.00}.
Company Response:
State: VA
Zip: 22408
Submitted Via: Web
Date Sent: 2022-03-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-13
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I have a PayPal account which PayPal refuses to allow me to close because I have a PayPal Credit account through a second agency, XXXX XXXX I am unable to access the PayPal account or the PayPal Credit account issued by XXXX XXXX and PayPal refuses to fix the problem because I do not have a phone. However without an associated phone number the account remains active as I receive monthly statements that I can not access to confirm if any fraudulent activity is going on. Again this applies to both the PayPal account and the PayPal Credit account issued by XXXX XXXX. Additionally purchases can still be made with the account using third party website. For example, though requiring a phone number is considered a security feature by PayPal representatives, I can successfully complete a purchase at XXXX with no problem.
Company Response:
State: GA
Zip: 30076
Submitted Via: Web
Date Sent: 2022-02-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-13
Issue: Closing your account
Subissue: Can't close your account
Consumer Complaint: PayPal refuses to close our account that is paid in full. They keep saying " someone '' is using it but it NOT us. PayPal refuses to say what is charged, when it happened, or ANY information. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response:
State: GA
Zip: 30121
Submitted Via: Web
Date Sent: 2022-02-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-13
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I made an instant transfer from my paypal account to XXXX Bank there were XXXX actually XXXX for XXXX and another for {$2100.00} the money for both transactions made it there intially I am told but then the money for XXXX was taken out of the account and days later has never been returned to the business paypal account. I have tried and tried with XXXX but they are a bunch of crooks in my opinion.
Company Response:
State: OH
Zip: 44102
Submitted Via: Web
Date Sent: 2022-02-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-12
Issue: False statements or representation
Subissue: Indicated you were committing crime by not paying debt
Consumer Complaint: I have received what I believe is a fraud - phishing letter in the US Mail, impersonating XXXX XXXX XXXX XXXX. The letter states that I owe PayPal {$8.00} and that they are a collection agency that I now ow {$45.00}. I do have a PayPal account, but I do not owe any money and my account is in good standing. XXXX
Company Response:
State: WA
Zip: 98133
Submitted Via: Web
Date Sent: 2022-02-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A