Date Received: 2023-11-20
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2023, I initiated a payment through Venmo to XXXX XXXX, totaling {$58.00}, for the purchase of a pair of sneakers from a XXXX company with positive online reviews. Despite the promising reviews, I never received the ordered goods. On XX/XX/2023, I engaged in a conversation with a Venmo representative, requesting assistance in opening a dispute. Prior attempts to contact the company through their online form had yielded no response, neither in terms of communication nor the delivery of the purchased items. Subsequently, a Venmo representative reached out to me via email on XX/XX/2023, seeking additional details. They asked for evidence of my communication with the company. However, since the company only accepts communication through an online form and I received no response, I couldn't provide the requested information. Consequently, the dispute was denied, as stated in their recent email.
Company Response:
State: MI
Zip: 48864
Submitted Via: Web
Date Sent: 2023-11-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-20
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: In XXXX I made a purchase on XXXX for some curtains on my paypal XXXX and received an item that was not as described. I opened a paypal dispute with photos and paypal admitted it was not the item I ordered. The said a refund was due, but I would need to ship it back. The return address was provided in XXXX. I received multiple shipping quotes that came in around {$500.00} to ship the item back. The item originally cost {$250.00}. I fought the dispute on paypal, but ultimately lost. I opened a previous CFPB complaint and paypal responded. They lied and intentionally left out information in their response to the CFPB. I opened an investigation with the credit card servicer XXXX and after some time they concluded there was definitely fraud that happened on the card and refunded my money immediately. I've been attempting to close my paypal account for the last 4-6 weeks and paypal continues to make up stories and excuses why they can't close it. They locked me out of my account and I can not sign in any longer and told me it was closed, but calling in today I found out the account is still active and mine is one of many that " that can't see to figure out how to close ''. I read this over a recorded line to XXXX on XXXX
Company Response:
State: SC
Zip: 29681
Submitted Via: Web
Date Sent: 2023-11-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-20
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: Have issues with my financial institution
Company Response:
State: AR
Zip: 71913
Submitted Via: Web
Date Sent: 2023-11-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-19
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Paypal has banned me from using my paypal balance to pay for items on XXXX They did it without my consent. I want paypal to allow me to use my Paypal balance, not my checking account, as the preferred way to pay.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-11-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-19
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: My name is XXXX XXXX and I am a Paypal user with email address XXXX I have been using my PayPal account very perfect but all of a sudden PayPal decided to block my account 24 days ago and asked for documents to unlock it and upon providing the documents, PayPal said it would take 1 business day. However, it's taking longer and PayPal has not unlocked my account. I would want PayPal to fix things right
Company Response:
State: NY
Zip: 11375
Submitted Via: Web
Date Sent: 2023-11-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-19
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: My name is XXXX and I am a user of PayPal with email address XXXX 25 days ago, PayPal decided to lock my account and limited some features and asked me to provide some documentations in order to regain access. However I provided the documents PayPal said 1 business day should be okay for me to start using PayPal again, but unfortunately, PayPal has not fulfilled it's promise. Because of that, I decided to use this complaint channel and ask PayPal to put things right.
Company Response:
State: NY
Zip: 11373
Submitted Via: Web
Date Sent: 2023-11-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-19
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: My name is XXXX XXXX and I am a Paypal customer with email address XXXX PayPal locked my account 26 days ago and asked for certain information and documents to unlock which I have provided but they have not unlocked my account. I want PayPal to fix things right for me
Company Response:
State: NY
Zip: 11105
Submitted Via: Web
Date Sent: 2023-11-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-19
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: My name is XXXX XXXX and I am a Paypal user with email address XXXX and PayPal has locked my account asking me for documents including my ID card, bank statement, proof of address etc which I provided and in the app it says 1 business day. However the block was put over 26 days ago and this has really affected me because I have over {$5000.00} in there that I need to pay rent because my rent has expired and the landlord is on my neck or I'll risk my things being thrown out. I need PayPal to unlock my account
Company Response:
State: NY
Zip: 11375
Submitted Via: Web
Date Sent: 2023-11-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-19
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: My name is XXXX XXXX, a Paypal customer with email address XXXX PayPal has locked my account for over 23 days ago and I was told to submit ID, bank statement and proof of address to unlock it and I was assured it would take XXXX business day. But this has taken forever ever since I submitted the requested documents. I would want PayPal to put things right for me
Company Response:
State: CT
Zip: 064XX
Submitted Via: Web
Date Sent: 2023-11-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-19
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: My name is XXXX XXXX and I am a customer of PayPal 22 days ago, PayPal limited my account and asked for some documents such as ID card, bank statement and proof of address in order to fix my account back but since I submitted I haven't heard from PayPal and this is a very unfortunate situation. I would want PayPal to fix things right
Company Response:
State: NY
Zip: 115XX
Submitted Via: Web
Date Sent: 2023-11-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A