Date Received: 2022-03-30
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XXXX XXXX I was on the phone trying to set up things with my new XXXX XXXX. I thought I had called XXXX support. there was a fradulent pay pal charge for XXXX to XXXX XXXX.I noticed the charge right away when it was pending. I notified XXXX XXXX and they would not let the transaction go through since I disputed it.I had other issues and the bank said my account was compromised. I had to close all of my XXXX accounts and had to get a new XXXX XXXX XXXX XXXX credit card. I had spoken to someone at pay pal and they said I do not need to pay it. On my pay pal account it still says i owe the money. i dol not believe it is on my credit report. i would like this resolved so i can continue to use my pay pal account. my pay pal account had my old address but i have since fixed it. please take care of this fradulent transaction
Company Response:
State: MD
Zip: 20902
Submitted Via: Web
Date Sent: 2022-03-30
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-30
Issue: Other service problem
Subissue:
Consumer Complaint: I created my PayPal account since XXXX, XXXX with my e-mail XXXX '' and my account was in good standing since and never had an issue with any of my salles and no case has never been opened against me. On the XXXX XXXX XXXX I received a payment from a customer with transaction ID XXXX and my account was suddenly limited under ( Ref ID XXXX ) then I provided all the necessary information required by PayPal including my conversation with the customer on PayPal messages proving that the customer has already received his order and very satisfied with it as you can see in the documents attached to this complaint. On the XXXX XXXX XXXX, XXXX I received a sudden response from PayPal stating that I'm no more eligible to use PayPal services under ( Ref ID - XXXX ) and that my account was permanently limited and holded my money for 180 days with no reason. when i called PayPal to resolve the issue, they refused to tell me why they took such decision and refused to restore my account and release my money.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-03-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-30
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: My PayPal account can't log in, because I didn't log in to XXXX for a long time after I went abroad, XXXX deleted my email, I used XXXX phone, so I couldn't verify my phone, my money was in PayPal, but for a long time, I couldn't log in to my PayPal account My PayPal email XXXX I need to change my email number XXXX XXXX Could be my new email address XXXX I can't be reached on this phone I can't log in with my old password
Company Response:
State: AL
Zip: 359XX
Submitted Via: Web
Date Sent: 2022-03-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-30
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: For over a month I was having problems with my Venmo debit card not working at all. Every time I would enter it in somewhere online it would say invalid card which I kept letting them know and never getting it resolved. Finally they cancelled the card and told me they would issue a new one, and then turned into they couldnt issue it and I needed to order it myself on the app, but constantly getting errors and it not working which contacted them over 15x about also. So the only option I had to use my Venmo account was to make transfers with the money. I transferred money into my HUSBANDS AND MINE BANK ACCOUNT, and right when I made that transfer they froze my account. They then asked for my ID, which I already have them over 20x when trying to get a new card, but sent it in anyway just for them to say I violated community guidelines and they were cancelling my account. Which was okay and fine, after all this I will NEVER use anything with them anymore and letting all my family and friends not to also, because all the money in my account which is XXXX, XXXX is from reputable direct deposits and is from taxes. Literally for the five years that I have had my Venmo account money that has gone into it has ONLY been from direct deposits and showing exactly where the money comes from. There has NEVER been any other source of money so for them to freeze my account and not release my funds is completely absurd when all I did was a transfer to OUR BANK ACCOUNT!!! Which isnt over seas, out of country, literally nothing suspicious about it in anyway. Literally going back and forth with them for almost a month and they will not give me any information, and will not answer ANY question I have. All they keep saying is they have came to their decision and cant change it, when all I want is my money out of the account, when because of all of this it has put me in XXXX worth of debt and has left my children and I homeless because we needed our tax money to live. We have been in this pandemic and I havent been able to work, that SO many Americans are in the same boat and for them to just steal our money and not release it is not okay. I literally have done everything I possibly could and cant get anywhere with them and I am just at a complete loss without my funds. My children are literally homeless because of this happening and I am so broken and lost with them doing this to me for NO reason. They emailed me today saying that my Venmo debit card was cancelled, when I have been fighting with them for well over a month to get a new card, and the debit card wasnt issued UNTIL they already froze my account, that i never even got the debit card they cancelled which is why I had to make transfers in the first place because I couldnt get access to my money any other way, and then they penalize and wont release my funds because of it!!!
Company Response:
State: MN
Zip: 55429
Submitted Via: Web
Date Sent: 2022-03-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-30
Issue: Other transaction problem
Subissue:
Consumer Complaint: I have tried to send XXXX dollars to a friend for an XXXX using Venmo. Venmo is holding my money now going on 2 weeks. I have tried emailing them for more information and all I get is generic responses. they told me they are working with the other party to obtain the information needed. I have asked for what I did wrong, details of why they are allowed to hold the money. I asked for them to cancel the transaction and send me my money back I get no response. I asked for a supervisor no one contacted me. My money is being tied up with out any rational or explanation. this is wrong and inhumane. Thank you for all your help with this.
Company Response:
State: RI
Zip: 02889
Submitted Via: Web
Date Sent: 2022-03-30
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-29
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I went on XXXX, a company that allows peer to peer in purchasing and trading cryptocurrency. I got involved with a person whom we were chatt With each other and decided to make a purchase through PayPal. I sent the payment and completed the transaction Then on her side it said pending so she could not do anything yet.this was about 5 mins later I told her she needs to send my crypto to me, meanwhile I contacted PayPal and filed a dispute to cancel, it was sent through friends and family method but immediately I tried to cancel and do I dispute this transaction. Because she said she did not receive my payment and PayPal says pending. I called everyday trying to dispute this pending transaction. PayPal closed my case and then sent the money to that person. That person decided to ignore everything and kept my money. I have tried calling my bank which was throug XXXX they said its PayPal whom I need to get in toouch with me. That person is totally aware she stole my money. It is PayPal whom disregard my pleas to cancel that transaction and then payment was taken out of my account immediately and was pending for three days in which everyday I was trying to cancel this payment. Please help. That lady still holds an account with PayPal and I have messaged her through PayPal and she declined my request on PayPal. I have all the back in forth interactions with that person. She is aware she scammed me through PayPal. PayPal agreed the money was sent correctly even though 5 mins after I have been trying to cancel this payment please help
Company Response:
State: TX
Zip: 76028
Submitted Via: Web
Date Sent: 2022-03-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-29
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/2022 I locked myself out of my original Venmo account. I created a new account because my father had died and I needed my husband to send me {$780.00} instantly to cover my dads cremation ( my portion ). I had trouble connecting my card so I contacted customer service. The told me that I cant have two accounts with the same card and I advised them that I lost access to my other account and that they can close the old account and I will use the new one. At no time was I advised that this would cause a problem or flag my account. The old account was deleted, and the new one was allowed to receive the money. I tried to instantly cash out the amount and it wouldnt let me because I needed to ID verify. I sent I. My ID and was verified the next day. I went to cash out the money and found my account. Was frozen. I contacted customer service again explained to them that this money was for my dads cremation and that I was ID verified and they told me that a different department handles this and that they are only reachable through email. It has been 8 days. My father is lying in a freezer, dead. And I still cant have him put to rest because of Venmo holding my money. I turned in my ID 3 times. My husband account. Was frozen as well and he also sent in the bank statement, and ID showing proof that this is real. I want my money released back to me. The fact that I cant speak to anyone, that no one can help me but they can hold my money for weeks in a time when Im already grieving, hurting they just traumatized me more. This was all the money I had for this, I have no other family to help and the funeral home will be disposing of my fathers body without releasing the remains to me because of failure to pay. My fathers remains will be dumped like garbage because VENMO decided to hold my funds after I verified my identity. I have contacted an attorney and we will be suing for pain and suffering involved over this. I want my account opened and I want to transfer my funds. Now. Venmo is a horrible company that never disclosed to me that it would be a problem. They had the opportunity to tell me and didnt. Shame on them. Im absolutely traumatized that my fathers remains will be garbage by morning.
Company Response:
State: TN
Zip: 378XX
Submitted Via: Web
Date Sent: 2022-03-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-29
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I used to be a user of Paypal and they just suspend my account without any reason from XX/XX/2021 and freeze my balance to withdraw. Per their message, they will keep my balance up to 180 days. So far, I didn't get any notice how to restore my account or get back my money in account.
Company Response:
State: NJ
Zip: 07039
Submitted Via: Web
Date Sent: 2022-03-29
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-29
Issue: Fraud or scam
Subissue:
Consumer Complaint: *Please find screen captures/pdfs of the following to validate report* On XX/XX/XXXX, {XXXX} was paid/transferred by card to my PayPal account. A transaction fee of {XXXX} was subtracted immediately from the {XXXX} and the remaining XXXX} was subsequently put on holdwith the notification it would take 21 days for funds to be availableon XX/XX/XXXX. I have no way to access my money. When accessing account ( between XXXX ), PayPal prompts show questions to be answered to expedite release of funds being held. I answered questions repeatedly, and at the end of each session a screen displays " technical difficulties '' on PayPal 's end, and the information does not get submitted. On XX/XX/XXXX, I made a purchase at XXXX to purchase, I read ( what I thought meant ) that if card balance could not pay for purchase, funds in wallet could be used. As I assumed purchase to be paid for by wallet funds ( PayPal is in possession of the money not me ), I proceeded. The purchase made was submitted to my card on file and not the wallet, and upon notification from my bank, I immediately notified seller to cancel purchase. XXXX customer service said the matter needed to be escalated to higher departments, and they do not work on weekends. When I was not promised the sale would be canceled, I filed a cancel payment claim with PayPal stating I apparently did not read directions correctly but I made purchase and cancelled immediately with seller when I realized my card was used and I did not have funds, but could not receive a confirmation of cancellation by seller. PayPal responded that it may take weeks to investigate. The payment went through on XX/XX/XXXX, and it debited my account and caused an overdraft of $ XXXXand completely diminished any way of payment for 4 days, as card account was in negative balancea situation I explained to both XXXX and PayPal when canceling purchase. On XX/XX/XXXX, PayPalstill holding my fundssent an email prompting me to add another card or attach another bank account. On XX/XX/XXXX, PayPal denied my cancellation stating : " based on the information we have to date, we have denied your case. This decision was made because your billing dispute doesn't match our qualification for a billing dispute. '' I was not allowed a grace period to cancel a purchase within 24 hours ( I did it within 1 hour ) by eitheXXXX XXXX nor PayPalbut XXXX cancelled by my filing a cancellation with PayPal. PayPal, on the other hand, did not find my cancellation request valid, nor do they allow me access to my funds. I believe PayPal to have fraudulent business practices by taking their transaction fee without releasing the funds of said transactionthe transaction is incompletewhich is what I believe to be PayPal 's excuse for not releasing MY MONEY. On XX/XX/XXXX, I did call my bank and reported the matterI waited until XX/XX/XXXX because a XXXX rep promised I would be called about the purchase matter on XXXXI was not called, they simply sent an email saying purchased was cancelled and they will not take my card ever again. I spoke with my bank about the practice of holding funds after taking a transaction fee, and the bank rep had never heard of that situation. I have deposited ( high four-figure $ amounts ) checks to my bank with only a 10-day hold on their part. PayPal is holding a relatively small amount of money that has already been debited from the sender, and for which they have taken a feeI believe they need investigating for holding funds unnecessarily for profit/gain. Also, PayPal sending an email for me to attach another card while holding my funds I find to be a blatant practice of coercion for me ( the account holder ) to comply to get access to monies already owed to me. Thank you for any assistance.
Company Response:
State: SC
Zip: 29360
Submitted Via: Web
Date Sent: 2022-03-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-29
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I created my PayPal account to send and receive international payments. I turned my account from an individual account to a business account on XXXX XXXX, 2022 because I was not able to recieve my first international payment. I recieved my first international payment on XXXX XXXX, 2022. Later that day, I recieved an email from PayPal in which it was written that my account got permanently limited. The Ref. ID of that email is : XXXX. Because of that limitation, I'm not able to send or receive any payment through PayPal account. I haven't violated any of the laws as stated in their privacy policy but still they permanently limited my account. That's why, I want PayPal to lift the limitation from my account as soon as possible.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-03-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A