Date Received: 2023-11-22
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: on XX/XX/2023 i was attempting to use my Paypal debit card and was declined. When contacting customer service was told by live agent that she was not able to disclose any inforamtion to me. When checking email, notified on XX/XX/2023 at XXXX XXXX, they sent an email stating i could no longer use this account and my money would be held for 180 days and then i would be sent an email as to how to tranfer remaining balance. I had just got paid and have a cash balance of XXXX but can not access
Company Response:
State: CA
Zip: 90604
Submitted Via: Web
Date Sent: 2023-11-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-22
Issue: Money was not available when promised
Subissue:
Consumer Complaint: On XXXX ; XXXX, 2023 XXXX USD was paid to Paypal. It was debited from my account the same day. I tried for 3 full days to contact a real live person to speak with to explain the situation in full as to what trouble this had caused and thar the final result of Paypals lack of genuiine interest has left me an XXXX XXXX XXXX pensioner without something I depend upon for my health XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX The end result being that because Paypal was not interested a shipment was made and because it was not made without any proper legal notice that never came to me the goods were delivered and left on the front door mat. and was never seen by me. I have a very short reply fom a person named XXXX '' and thios is what it says HYi Bud! Youv'e reached XXXX frrom Paypal managing team, Thanks for working withour automated Paypal assistent and providing your inforrmation. I acknowledgr that your time is valuxble and I can since the importance of this matter. Lets seee what I can do to help you. Upon reviewing your accouint I can see that the transaction that happened last XX/XX/2023 was already com, pleted. Rest assured that XXXX XXXX already received the money in his Paypal account. ( This is a far cry from XX/XX/XXXX when Paypal received my money and never released it. Hopefully in the next few weeks I will be filing a legal complaint with http//www.consumerfinance.gov ) note : the above paragraph is my own personal comments that I sent to XXXX. The shipment did come finally but as said before no one had any idea at that point in time IF or WHEN a parcel was even coming. The end result was that it did come but it was no longer there the evening it was delivered!
Company Response:
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-11-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-21
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: I was buying a pair of shoes and paying with paypal, but looks like it was a scam the company started an auto pay and was billing my account every XXXX days, so i stopped it and issued a complaint with paypal, they declined my complaint and permantly restricted my acccount, but wont tell me why. i had done business with paypal since XXXX. I spoke to a supervisor, who told me there was no one higher then her i could speak to, and the decision was final. this is crazy, i have an exceptial credit rating im listed as a preferred member with paypal. ps i never received the shoes i ordered and the company i ordered from would not respond. also you asked for credit card number but they only show last XXXX digits normaly look me up by my email addess. I do have a receipt for the shoes i ordered it was not the company who billed me a can supply if necessary.
Company Response:
State: IL
Zip: 60018
Submitted Via: Web
Date Sent: 2023-11-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-21
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Hello, I wanted to report Paypal for harassment. They keep assessing a claim on my closed XXXX for {$180.00}. I keep calling to get this reversed, but PayPal is continuing to put this charge on my account. During the summer, I opened a Paypal XXXX account ( there was an incentive ). It was advertised to me because I had a regular paypal account that I used to make purchases. I made some purchases on the card and paid off the purchases, as i always do. Then, on XX/XX/XXXX, there was a charge on my card for {$180.00} that I did not make. I reported this transaction for fraud and it was reversed XX/XX/XXXX. On XX/XX/XXXX, PayPal reassessed this charge of {$180.00} on my account. I called customer service and reported the charge again. They said there was an error made by the first agent and so it was handled by the wrong department. Today, I spoke with the investigations department for XXXX XXXX, and it was confirmed that my XXXX was closed on XX/XX/XXXX ( but as I remember it, I had closed it beforehand ). Sometime during the summer, I believe I had also reported the card as lost or stolen and locked the card to prevent any further transactions but I can not remember when this occurred. After, the charge reappeared on my *closed XXXX , in the amount of {$180.00}. Again, I called XXXX XXXX and had the transaction reported for fraud. I never authorized PayPal to charge my closed XXXX. This amount was reversed on XX/XX/XXXX, as promised by the representative. Then, on XX/XX/XXXX, an amount of {$170.00} and ( {$18.00} ) ( for an interest charge???? ) was made on my account. I called again today to have this reversed, as soon as I had noticed. PLEASE help me put an end to this. I have made multiple phone calls, and spoken to multiple agents, from Paypal and XXXX XXXX. I don't want any more charges on my account or to pay for a transaction that is not mine. I asked for written confirmation to prove that this charge would not reappear but they refused to issue such a document. I can supply all the statements, proof, or documentation that I have or that I can reasonably access. All their calls should be recorded. I placed all my calls from my cell number. Please, please help me put an end to this harassment. I have done everything in my power to get this resolved but I have not been successful. Thank you.
Company Response:
State: FL
Zip: 331XX
Submitted Via: Web
Date Sent: 2023-11-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-21
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: My account was frozen by Venmo they told me I have to wait up to 180 days to be able to transfer my funds out but when they finally emailed me to say I can they wont let me add a bank to my account because they suspended it theyre basically just trying to keep my money. They wont allow me to add a bank to get my money out the account.
Company Response:
State: CA
Zip: 90043
Submitted Via: Web
Date Sent: 2023-11-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-21
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: The " Venmo '' response does NOT address the original complaint. I believe Venmo is violating the law by refusing to delete my personal data and account from their system. Venmo repeatedly references its Terms and conditions, which do NOT exempt Venmo from the law, which includes a requirement to delete customer accounts and data when requested and not demand new personal data to do God only knows what with. I refuse to be a Venmo customer. I find their company behavior to be repulsive. CFPB and the federal government NEED to take swift action against Venmo instead of enabling this behavior which is also outlined in great detail on XXXX XXXX XXXX where countless Venmo customers share disturbing and alarming first-hand experiences. I will NOT provide any further personal data to Venmo ever. The original complaint remains : " '' Venmo '' is a company that appears to be owned by " PayPal. '' The Venmo website states : " Venmo is a service of PayPal , Inc., a licensed provider of money transfer services ( NMLS ID : XXXX ). All money transmission is provided by PayPal , Inc. pursuant to PayPal , Inc.s licenses. XXXX PayPal , Inc. '' Venmo is utilized by many people, especially small business owners, to receive money. One of these small business owners sent me their Venmo link, where I attempted to pay them. The Venmo app failed to work, and I contacted Venmo customer service. Instead of receiving help, my account was suspended and then frozen. This experience is commonplace amongst Venmo customers, according to countless online reviews. See here for some of those reviews XXXX XXXX XXXX XXXX I decided I wanted nothing to do with Venmo and demanded that Venmo permanently delete my account and all associated data. Venmo has not done so. I have multiple emails proving this. ''
Company Response:
State: NC
Zip: 283XX
Submitted Via: Web
Date Sent: 2023-11-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-21
Issue: Fraud or scam
Subissue:
Consumer Complaint: I received a direct deposit style debit card in the mail through Venmo that I had not applied for. My social security information has been compromised for some time now, so I immediately called Venmo to have this account/card cancelled which they happily did. They stated I was not responsible for charges. However, the problem I have is that my information is entirely frozen on all credit and banking bureaus, including XXXX. From my understanding, financial institutions such as Venmo are to request my information from XXXX, being that is is the banking record bureau, before opening a new account in my name. If they had done that, they would have seen my account was flagged and denied the fraudulent account. Clearly, they did not follow through with with responsibility. When talking to the agent, I asked why this consumer protection measure was not done. We went back and forth for several minutes, with him telling me that how was information is used is a " trade secret '' and he can not reveal trade secrets to the laymen like myself. However, I was simply asking why they had not done what they are, by law, supposed to be doing whenever a new account is requested. After several minutes of a runaround, with him admitting no fault and refusing to actually answer my questions, I simply gave up attempting to get an answer. He then said it would be escalated to a manager who would erase any charged brought onto the card. I asked if I could expect a call from said manager, with a report of what charges, if any, were made in my name. Again, I was told this was " trade secret '' information because it reveals how their company deals with fraud. Overall, it seemed like a very shady practice, and the company is not fulfilling their duty of checking credit and banking reports before opening a new account.
Company Response:
State: PA
Zip: 150XX
Submitted Via: Web
Date Sent: 2023-11-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-21
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: My PayPal account has been banned for the past XXXX years for unanswered reasons, I have tried on numerous occasions to come in contact with PayPal but their number never works and you can never speak to a representative. I have sent them countless messages asking for help, but they always answer the same thing that after 180 days, we will give you instructions on how to transfer your funds. It has now been much more longer than 180 days, my funds have been frozen in the account for over two years and this issue seems like it will never be resolved. No matter how much I plead with them to at the very least help me in recovering the funds if they do not wish to reinstate the account or tell why I was suspended, they should at the minimum be helping to transfer the funds out of the account.
Company Response:
State: FL
Zip: 33157
Submitted Via: Web
Date Sent: 2023-11-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-21
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear PayPal Support Team, I trust this message finds you well. I am writing to appeal the permanent limitation imposed on my PayPal account, registered under the email address XXXX. I firmly believe this restriction has occurred due to a misunderstanding, as I am confident that I have not violated any of PayPal 's policies or engaged in any unauthorized activities. I have been a dedicated PayPal user for an extended period and have consistently complied with PayPal 's terms and conditions. Maintaining a positive and reliable relationship with PayPal is important to me, and I am fully committed to addressing any issues or concerns that may have led to this unfortunate situation. I kindly request that PayPal conducts a thorough review of my case, carefully considering the circumstances surrounding the permanent limitation of my account. I am confident that this review will reveal an error or misunderstanding. I am ready to provide any necessary documentation or information to support my appeal. Reinstating my PayPal account would not only alleviate my current financial inconvenience but also enable me to continue using PayPal for secure and efficient transactions, as I have done in the past. I sincerely appreciate your prompt attention to this matter and kindly request that you initiate the review process as soon as possible. If there are specific documents or details needed from my end to facilitate this process, please do not hesitate to inform me. Thank you for considering my appeal. I eagerly await a swift resolution of this issue and the opportunity to resume using PayPal 's services. Sincerely, XXXX XXXX
Company Response:
State: NV
Zip: 89110
Submitted Via: Web
Date Sent: 2023-11-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-21
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: Venmo froze my account and the contents of my wallet. I have given them the information they requested multiple times. They claim they suspended my account to protect me. My case number is XXXX XXXXXXXX All I want is for them to allow me to transfer out my wallet to my account at XXXX XXXX XXXXXXXX and then they can close my account. Their support team is overseas and they are not responsive. I am so unhappy please help their email is XXXX XXXX
Company Response:
State: NY
Zip: 105XX
Submitted Via: Web
Date Sent: 2023-11-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A