Date Received: 2022-04-14
Issue: Problem with a lender or other company charging your account
Subissue: Can't stop withdrawals from your account
Consumer Complaint: XX/XX/2022 searched on XXXX gave a fraudulent website which I believe PayPal provides their customers. Only confirmation was PayPal email which seems official and was valid with my bank when I immediately disputed it because the PayPal customer service phone number is a menu that doesnt allow for any interaction with customers non-delivery of paid product and there was an email which was not PayPal customer service and was fraudulent. I am staying from PayPal because it is the largest scam in the United States and internationally where they fare better since most of their customers take a loss. Not only was there no confirmation that was valid with an ETA of the product and where it was coming from but there is zero communication for months and then two months later I receive a system generated email saying we can not help you with your issue of this charge due to your bank dispute which again was over seven weeks later with zero response from PayPal. This is incredibly dis concerning that a company with PayPals assets and operations is an out and out fraud. I already knew not to use it but this particular item there was no option to use your Credit card only so it went through PayPal
Company Response:
State: FL
Zip: 33324
Submitted Via: Web
Date Sent: 2022-04-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-14
Issue: Fraud or scam
Subissue:
Consumer Complaint: To whom It May Concern - I have used Venmo to transfer money to family and friends - only three individuals. Last Tuesday on XX/XX/2022, a old friend was without funds while waiting for a reverse mortgage was in need of money, so I attempted to transfer {$200.00} to her email address. Her email address is " XXXX XXXX XXXX XXXX ''. I sent it to " XXXX ''. when I realized my mistake, I searched online for a Customer Support phone number to rectify the situation. The number I called was XXXX XXXX. On this call, I first got the same preliminary recorded message that I got when I called them back yesterday when I noticed all the debits from my account. the person on the other end of the conversation asked to remotely join me on my phone. They first said they needed to verify who I was. They asked for me to send someone I knew some money and then have them return it. Of the three individuals that I have used Venmo with before ( two are my offspring and one is my daughter 's boyfriend ), my daughter and son both work during the day and my daughter 's boyfriend works at night and was sleeping. They insisted that I text my son and wait for a response. then they asked me to try the others. I said that I did not want to do that and disturb them while they were working or sleeping. but they told me to try anyway. I finally got a response from my son and I transferred money to him. He texted me that he saw the transfer, and transferred it back. They individual on the phone asked me to try someone else in order to further verify who I was. So I tried my daughter 's boyfriend but he did not respond. So the next request was to send money to addresses of people I did not know and to type in the message the word " Verify ''. I did this. Then they requested that I try several other addresses of people that I did not know. After a while, all the money in my account was depleted and the requests were refused by the bank. After that, they asked me if I had other accounts I could use. I have credit cards with several large banks such as XXXX, XXXX, and XXXX XXXX, but no bank accounts. They tried to get funds from those accounts but were refused. then I was transferred to the " business department ''. this guy said that they were going to give me a Business credit card. and again he tried my credit cards. I told him I was not interested in a credit card, so he gave me what was supposed to be his name - XXXX XXXX and said he would call me back at XXXX XXXX since I needed to get back to work. Because they were remotely viewing my actions, I could also see the responses on my phone. They were directing me as to what symbols, words, etc... to write or tap, but all this was directed move be move be them. I was doing this from my car because I was working in the field that day, and could see the phone number on my digital read out screen. At one point, we were disconnected. I got a call back from a phone number in XXXX XXXX. That number is XXXX. My call must have been hacked or transferred to someone within their company who is taking advantage of the supposed support that customers are supposed to receive. I called the same phone number that is shown on Venmo 's website, After I saw that none of the people whom I did not know were not yet showing on my Venmo account, I called Venmo again at the same number and the response was that I should have emailed them. I asked to speak to a supervisor of the agent I was talking to and at first, he said that was impossible. when I insisted, he finally put me through to another individual who said something to the effect of " You know how it is these days, everything can get hacked! '' He could see all the transfers and named them off to me. I have lodged a complaint with the Federal Trade Commission and gave them all this information. I mentioned that if they called the New York phone number right away, they might catch these people. I did receive an email back form them that I had lodged this complain. I am contacting you because I myself and other friends have gotten satisfaction through your efforts. Venmo is owned by Pay Pal and they have protection for this kind of fraud. They say if the money goes to an incorrect but valid email, they have no recourse, but there is no one else with that email address. Thank you for your efforts, XXXX XXXX
Company Response:
State: PA
Zip: 17201
Submitted Via: Web
Date Sent: 2022-04-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-14
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/22 I received funds into my account in the amount of {$1500.00}. I attempted several times to transfer those funds to my bank account. I contacted PayPal and was told it would be on hold for 48 hours. On XX/XX/22 I again attempted to transfer my funds. I contacted PayPal again. I was told my funds would be on hold for 48 after the problem was resolved. I was informed by PayPal that there was a problem verifying my identity, but I had verified my identity several times with them and they disclosed much of my account information with me. Ive spent several hours on the phone with customer service representatives. At one point I was transferred to a supervisor after requesting to speak with a supervisor for a few hours. That supervisor hung up on me me. Totally unacceptable behavior. This morningXXXX, I attempted to transfer my funds to my bank account again. I was then informed that my funds were being placed on hold again so PayPal can verify my transfer is legitimate. I have done everything PayPal has requested of me to verify who I am, and yet they continue to be unwilling to resolve this issue. This seems to be an ongoing problem with PayPal.
Company Response:
State: CO
Zip: 80207
Submitted Via: Web
Date Sent: 2022-04-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-14
Issue: Other service problem
Subissue:
Consumer Complaint: On Sunday XX/XX/XXXX morning I recieved an email from Venmo that my account has been frozen and that I need to verify my identity. I called venmo customer service to find out why was my account closed. I didn't do anything wrong. They were not able to tell me anything except to send a copy of my ID to verify myself. Well I did just that on XXXX and recieved an email back stating that they were going to permanently close my account and keep my money for up to 180 days. I'm a single mother of 4 and ALL my money is on that card. I can't pay rent, car insurance or anything now. I called Venmo again and this time asked to speak to a supervisor. Speaking to him he was not much hel. He couldn't tell me anything except that the analyst specialist is the ones who do and work with the closing accounts and stuff. I nicely asked for a phone number so I can speak with someone there then. To which I was told they do not have a phone number that I would have to reply to the email and they will respond. I did just that and asked for them to explain to me why they closed my account. Then I was told that they could not tell me that do to privacy etc. But it's MY account. MY money. I've never had this problem with XXXX like I do with venmo. And for them to keep MY money for up to 6 months is ridiculous.
Company Response:
State: FL
Zip: 326XX
Submitted Via: Web
Date Sent: 2022-04-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-14
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: Hello, i have an account with venmo and on XX/XX/XXXX they froze my account which is the ONLY money i have access too, i have a sick daughter with no health insurance and i am currently homeless and not working they froze my account due to an unpaid debt that was from ANOTHER venmo account i previously had that was supposed to have been closed OVER 2 years ago, because of someone stealing all of my card and account information when i had lost my items! Not only was the account not closed i still am being held responsible i just took that and told them the only way i was going to be able to pay that even though its not my responsibility but they would have to just take it from my current account, i didnt get a response in the beginning then when i did i was GUARANTEED that the freeze would be lifted the very next day! And here i am still with no money or anything! Please please help me i cant get my childs pampers her milk i am a single mother please
Company Response:
State: KY
Zip: 40214
Submitted Via: Web
Date Sent: 2022-04-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-13
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: I opened an account with Paypal on XX/XX/2022 and I went through all of the verification and the last portion of it was just confirming my address after that I received an email from them letting me know that my account is permanently suspended so I gave Paypal a call I contacted representative and they stated that my account is going to be permanently closed due to Fax or something she said all the facts from accounts and I was telling the representative that that has nothing to do with my account is a Business account Basically theyre referring my account off of something else Im not Sure
Company Response:
State: NC
Zip: 28540
Submitted Via: Web
Date Sent: 2022-04-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-13
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I am an adult male with an XXXX XXXX and on the XXXX XXXX. Money was legitimately deposited into my PayPal account, ( my stimulus check, by my mother, through HER PayPal account. Then fraudulent activity occurred, ( I was taken advantage of - my account was hacked ) then this was resolved, the money reversed back into my account, and now PayPal will not release that money that is rightfully mine, they are now saying INDEFINITELY. ( first they said they would only hold it for 180 days ; it has been over a year ). They are holding this money and not releasing it for NO apparent REASON. Nor could their customer service person provide me with any explanation as to why. They are holding over {$2200.00} of mine, and refused to give me a timeline of if or when I can have the funds that are suspended in my account. They simply said there was nothing they could do.
Company Response:
State: NC
Zip: 28277
Submitted Via: Web
Date Sent: 2022-04-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-13
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/2022, I was purchasing a software product and the vendor only accepted PayPal. Paypal does not allow a guest option, so I was FORCED to open an account to complete the transaction. I tried to close the account and remove my XXXX XXXX card from their system. They have " locked '' the account until I upload my drivers license AND a copy of my XXXX XXXX Statement, then they will unlock the account and allow me to remove the card and cancel the account. I consider this being held hostage. I did not want and do not want a PayPal account. I have brought this to their attention and the only response is them FORCING me to upload identity documents to cancel the account. The vendor received their payment. I do not understand why 1. I was forced to open the account and 2. Why can't I close it
Company Response:
State: NY
Zip: 10019
Submitted Via: Web
Date Sent: 2022-04-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-13
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: President- since paypal is a bank and falls under your jurisdiction I complaining that paypal refuses to give me my account routing numbers or account numbers or a paypal cash/debit card. now I cant set up direct deposit for XXXX for over a year if not two. do this now. signed president of the usa XXXX XXXX XX/XX/2022 XXXX est.
Company Response:
State: CT
Zip: 062XX
Submitted Via: Web
Date Sent: 2022-04-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-13
Issue: Other service problem
Subissue:
Consumer Complaint: I have tried several times to close my account with this service provider, but to no avail. There is no online option to close to account. When I call their customer service center, they handle me all the way to the point where they need to close the account, and then " by chance '' drop the call. When calling again, I get the runaround and am unable to close the account.
Company Response:
State: CA
Zip: 90046
Submitted Via: Web
Date Sent: 2022-04-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A