Date Received: 2023-11-25
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My PayPal account has been suddenly permanently limited without any valid reason and the funds inmy account have been put on hold for 180 days. I tried to get help from PayPal 's customer serviceteam but they said that they won't be able to help me regarding account restoration.I have been usingthe account for some time now and always work in good faith and follow all the policies and useragreements as stated and agreed upon while I signed up for the account. I have taken every step tominimize the risks associated with my account however PayPal still permanently limited my accountstating there's potential risk associated with it. I would request any information as to why PayPal feltthey had to limit the account. There is no reason to permanently close my account as I believe I haven'tdone anything wrong that led to its closure.Therefore, I would request PayPal to please re-investigatethe issue and help to resolve it. I am willing to provide any information needed for the investigationand to help restore the account back. I am willing to work with PayPal collaboratively to minimize theperceived risk. I would request you to please help me to get my account reinstated. Reference ID : XXXX Business Information : XXXX XXXX XXXX PayPal XXXX XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-11-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-24
Issue: Fraud or scam
Subissue:
Consumer Complaint: I unwittingly fell victim to a deceitful scheme involving my sister 's PayPal account. Someone gained unauthorized access to her account, assuming her identity to deceive individuals like myself. In good faith, I transferred {$3000.00} to what I believed was my sister 's account, unaware that it had been compromised. Upon discovering the scam, I immediately contacted PayPal to rectify the situation and requested the cancellation of the transaction, seeking reimbursement. However, they directed me to contact my bank, XXXX, to reverse the transaction. Despite initiating a claim with XXXX and their assurance of a temporary credit during their investigation with PayPal, they regrettably denied my claim within a few days without providing the promised temporary refund. I have yet to receive a detailed report from XXXX regarding their investigation. It appears they did not thoroughly verify my claims or contact PayPal to substantiate the situation. Presently, both PayPal and XXXX acknowledge the fraudulent nature of the incident but claim their inability to remedy it. Consequently, I've incurred a loss of {$3000.00} along with sending fees totaling {$92.00}. This experience leaves me disheartened as it seems neither PayPal nor XXXX has taken sufficient measures to safeguard users or assist victims of such scams. There's an evident need for PayPal to enhance its account security measures, ensuring rigorous identity verification protocols.
Company Response:
State: TX
Zip: 75035
Submitted Via: Web
Date Sent: 2023-11-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-24
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I hope this message finds you well. I am writing to appeal the permanent limitation placed on my PayPal account, associated with the email address XXXX. I firmly believe that this limitation is the result of a misunderstanding, as I am confident that I have not violated any of PayPal 's policies or engaged in any unauthorized activities. As a long-standing PayPal user, I have consistently upheld PayPal 's terms and conditions. Maintaining a positive and trustworthy relationship with PayPal is paramount to me, and I am fully committed to resolving any issues or concerns that may have led to this unfortunate situation. I kindly request that PayPal conducts a thorough reevaluation of my case, carefully examining the circumstances surrounding the permanent limitation of my account. I am confident that such a review will reveal an error or misunderstanding. I am prepared to provide any necessary documentation or information to support my appeal. Reinstating my PayPal account would not only alleviate my current financial inconvenience but also allow me to continue using PayPal for secure and efficient financial transactions, just as I have done in the past. I greatly appreciate your prompt attention to this matter and kindly ask that you initiate the review process as soon as possible. If there are specific documents or details needed from my end to facilitate this process, please do not hesitate to inform me. Thank you for considering my appeal. I eagerly await a swift resolution of this issue and the opportunity to resume using PayPal 's services. Sincerely, XXXX XXXX
Company Response:
State: TX
Zip: 78626
Submitted Via: Web
Date Sent: 2023-11-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-24
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I sold my XXXX via XXXX and was paid via PayPal on XX/XX/XXXX. PayPal requested information on the sale including such items as tracking number- which I provided. Even though I provided the requested information, PayPal closed and locked my account without providing specifics why. I contacted PayPal and they could not provide any information, nor could provide me the option to transfer my funds. I am requesting that PayPal disburse the funds in my account totaling {$370.00} to the bank account linked to my PayPal account.
Company Response:
State: CO
Zip: 804XX
Submitted Via: Web
Date Sent: 2023-11-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-24
Issue: Other transaction problem
Subissue:
Consumer Complaint: Ive used Venmo, XXXX XXXX PayPal, XXXX and XXXX now for about 6 years. But Venmo is a regular online payment app that a lot of my customers end up paying me through. Well last week my regular customer went to send me what he owed me through Venmo and he has done that almost every single time, said it wouldnt let him sent it because my account wasnt accessible. So I looked and saw they froze my account. I got in contact with that multiple times and followed their instructions step by step and ended up sending them a copy of my legal drivers license. I was told within minutes that they received it and are reviewing it and should take long to be unfrozen. Its now been 4 days and I have had no response from them. Ive called 3 times just this morning because since they froze the account my cell phone was shut off and thats costing me an extra {$20.00} for the reinstatement fee. ( I was transferring money from my Venmo to my bank account to pay it ) and I finally got to talk to a normal human today and asked why it was frozen, ( XXXX ) told me that someone had tried to access my account, refused to tell me the region or the device used. If he would have I could either tell him, that was 100 % me personally or oh my XXXX, thank you for tracking that if it wasnt actually me. He kept interrupting me and when I told him to stop interrupting me while Im trying to explain things to you, he hung up on me. I called back and got through to another guy, ( XXXX ) tried to explain things and I asked if he could tell me why it was frozen, he says theres no possible way for us to see why it was frozen, only the account specialist can see that so I asked to have him transfer me to one and he said the specialists dont talk to the customers for any concerns so either him or XXXX XXXX straight to me. I then asked for his name towards the end of the conversation and he said Im not disclosing that, Im ending this call and hung up. Called again and got through to a lady and asked for the names of the last 2 guys I had been in contact with, she gave them to me. And I still have got no resolution for the issue they have caused me and still no email response, chat in the app response. Or anything! Absolutely 100 % HORRIBLE customer service and once its all handled I will NEVER EVER have anything in an account that involves Venmo.
Company Response:
State: WA
Zip: 98682
Submitted Via: Web
Date Sent: 2023-11-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-24
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear PayPal Support Team, I hope this message finds you in good health. I am writing to appeal the permanent limitation placed on my PayPal account, which is associated with the email address XXXX. I strongly believe that this limitation has occurred due to a misunderstanding, as I am confident that I have not violated any of PayPal 's policies or engaged in any unauthorized activities. I have been a loyal PayPal user for an extended period and have consistently adhered to PayPal 's terms and conditions. Maintaining a positive and trustworthy relationship with PayPal is of great importance to me, and I am fully committed to resolving any issues or concerns that may have led to this unfortunate situation. I kindly request that PayPal conducts a thorough reevaluation of my case, carefully examining the circumstances surrounding the permanent limitation of my account. I am confident that this review will reveal an error or misunderstanding. I am prepared to provide any necessary documentation or information to support my appeal. The reinstatement of my PayPal account would not only alleviate the current financial inconvenience but also enable me to continue using PayPal for secure and efficient financial transactions, just as I have done in the past. I deeply appreciate your prompt attention to this matter and kindly ask that you initiate the review process without delay. If there are specific documents or details required from my end to facilitate this process, please do not hesitate to inform me. Thank you for considering my appeal. I eagerly await a swift resolution of this issue and the opportunity to resume using PayPal 's services. Sincerely, XXXX XXXX
Company Response:
State: MO
Zip: 638XX
Submitted Via: Web
Date Sent: 2023-11-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-24
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: On XX/XX/XXXX I received my tax return from the IRS and on XX/XX/XXXX i got an email saying that my account was suspended and to send my ID so they could verify my identity. I did that, then a day or 2 later I get and email saying, thank you for sending your ID but we have permanently XXXX your account and will hold the funds for 180 days! No reason, no explanation just said a user agreement violation. I have sent them pictures of my ID, me holding my ID and proof that the deposit id from my tax refund. I get another email XX/XX/XXXX saying not to reach back out they will not answer any further questions. I have no idea what I did besides send some money to my nieces on Venmo to their accounts. I just want my money released. This has put me in a very very bad living situation financially. That money is all that i have. I have attached the same documents I sent to Venmo when they banned me! Please help!
Company Response:
State: TX
Zip: 75077
Submitted Via: Web
Date Sent: 2023-11-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-23
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was a member of paypal.com. I made some purchases using their website and via the credit card I had linked to my paypal account. These purchases were then refunded to me by the merchant. However, instead of refunding back to my credit card that was linked to paypal, paypal gave the refund as an account balance. They then closed my account with this {$3500.00} balance and refuse to give me my money.
Company Response:
State: OH
Zip: 43551
Submitted Via: Web
Date Sent: 2023-11-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-23
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I submit all information that i provided for help me to remove the limitation, and i was on the phone waiting for, and them i think nobody has change to review and remove the information. i will like apreciate help me to remove the limitation ref XXXX THANK YOUU
Company Response:
State: OH
Zip: 44306
Submitted Via: Web
Date Sent: 2023-11-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-24
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2023, my brother who was visiting wanted to go see a XXXX XXXX game so we went to what we thought was a trusted source, XXXX XXXX ; where we came across XXXX XXXX. This person was selling electronic tickets that were in his possession and would have been transferred to us once payment was received. We negotiated a price for the tickets and exchanged Venmo information for the transaction. I sent the money through my Venmo account and should have received the electronic tickets through email within 10 minutes of completing the Venmo transaction. After another 15 minutes and still not receiving the electronic tickets, my brother went back to the XXXX page of XXXX XXXX and the profile was no longer available ( deleted ). After realizing I may have been scammed, I immediately contacted my bank and put a stop order to Venmo. I was later contacted via email by Venmo stating the payment to XXXX XXXX was not completed. A few days later I received another email via Venmo for the same transaction with a different name associated. I immediately called them to explain this situation was a scam and that i authorized a payment to XXXX XXXX although they paid XXXX XXXX. I was never notified by Venmo that the sender 's name was changed and now don't understand why I am being forced to complete this fraudulant transfer to someone else. On XX/XX/2023, a friend of mine sent me a Venmo for {$12.00} which Venmo then used towards the scam, that they are holding me responsible for, since I stopped the payment to them from my bank without my permission. Today, XX/XX/XXXX, my aunt mistakenly sent me {$25.00} for my birthday to the Venmo account. Yet again, without my permission applied that money towards the outstanding balance from the fraudulent transaction. I have supporting documentation and screen shots from each interaction. I also contacted Venmo via the customer service line to inform them on the situation on several occasions. On my last phone call, the person I was talking to ended it with " if you think you have a case, sue us ''.
Company Response:
State: NY
Zip: 11561
Submitted Via: Web
Date Sent: 2023-11-24
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A