Date Received: 2023-11-26
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I booked on XXXX using PayPal and chose PayPal. XXXX as method of payment. Payment was taken from my debit account via PayPal and I didnt authorize this method of payment.
Company Response:
State: NY
Zip: 14850
Submitted Via: Web
Date Sent: 2023-11-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-26
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On or about XXXX XXXX, XXXX, PayPal sent approx. {$29.00} to " XXXX XXXX XXXX '' that was supposed to give me " criminal records '' for a woman harassing my XXXX father. They promised criminal records were found/available, but were unable to provide any, AFTER taking my money. I asked for a refund, provided proof of not only bait-and-switch but also false advertising. Yet PayPal refuses to give me my money back. PayPal again abused me when they refused to refund me {$50.00} charged by XXXX XXXX on or about XXXX XXXX, XXXX. This is despite me sending them proof that I had requested a cancelation of service approx. 48 hours before the automatic rebilling occured for a subsequent month of very sub-standard cell phone service. I did not use the services sold for such a high sum of money, either. In addition, that approx {$80.00} that should have been refunded to me long ago has caused me to skip meals as I can not afford groceries at this time and any response to paypal is met with " you can not email us at the address we emailed you from '' kind of XXXX XXXXXXXX.
Company Response:
State: TX
Zip: 76227
Submitted Via: Web
Date Sent: 2023-11-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-26
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: PayPal I was in XXXX for 4 months and my PayPal business debit card was stolen and used to pull money from my checking account and to top it off the theves put my PayPal account in negative of XXXX or so dollars PayPal is refusing to take care of this fraud due to it being over 180 days they say I have to pay that back I don't owe it to them. And they won't investigate or refund what was stolen from my bank account. I just got out of XXXX I couldn't do anything tell now. This happened XX/XX/XXXX to end of XXXX I have emails of all the transactions
Company Response:
State: WV
Zip: 257XX
Submitted Via: Web
Date Sent: 2023-11-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-26
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX received email notification that 2 Venmo transfers were made each in the amount of {$300.00} and the funds for the transfers were debited from my associated XXXX XXXX checking account. My Venmo phone app confirmed this information too. I did not authorize either transfer. One of the transfers was to a friend on my " Venmo Friends List '' the other was to someone I do not know. I called my friend and he did in fact receive this unsolicited transfer of {$300.00}. I called Venmo customer support and reported the fraud and was told an investigation ( # XXXX ) would be done. A few days later, I received an email from a Venmo " account specialist '' indicating that their investigation determined that the 2 transfers were " not unauthorized '' and my claim was denied. I called Venmo customer support wishing to speak with this account specialist or anyone in their fraud department to ask question about just how this investigation was done. I was informed that the account specialist team members conducting these investigations will only communicate with customers by email. I responded to the email asking for the document ( s ) used to conduct their investigation. After more calls to customer support and additional emails, I was finally sent a document ( attached ) that seemed to prove the transfers should be deemed, at the very least, suspicious. The doc showed previous authorized transfers coming from one device from a location listed as " XXXX XXXX, NJ, XXXX ''. The two fraudulent transfers came from a different device number and lists the location as only " US ''. Most importantly, the time of the transfers was listed as XXXX XXXX for both. I subsequently learned from yet another customer service rep that the transfers actually came within 5 SECONDS of each other which she agreed was improbable and likely due to a " glitch '' in their system. Yet, I still am unable to speak with any " account specialist '' and I believe this is done deliberately to thwart any reasonable fraud claims.
Company Response:
State: NJ
Zip: 07753
Submitted Via: Web
Date Sent: 2023-11-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-25
Issue: Other service problem
Subissue:
Consumer Complaint: I have contacted Venmo on three occasions requesting that my account be closed. They have responded requesting a copy of my government photo ID to verify my identity. I do not believe this is a legitimate ( or proper ) request to close my account. It is clear that this is common practice to make the process difficult enough where customers will not pursue the account closure.
Company Response:
State: CO
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-11-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-26
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I placed an online order on XX/XX/2023 for the amount of {$110.00} and paid through PayPal. On XX/XX/2023, I received an email from the company that I made the purchase with stating that they were not able to access their PayPal account and therefore could not process the order. They suggested that I attempt to get a refund through PayPal and re-order through a different process. I went through the refund process via PayPal 's dispute process and they denied my refund. I attempted the dispute twice and both times it was denied. I need to get my money back. Thank you.
Company Response:
State: CA
Zip: 90026
Submitted Via: Web
Date Sent: 2023-11-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-26
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I was sent a collections letter for a debt that isn't mine. I contacted Paypal directly, but they didn't have any accounts associated with me. I sent XXXX a letter ( XXXX response letter ) informing them this is not by debt. They returned a letter with purchases I did not make and an email account that is not mine. I contacted Paypal collections again with the information and informed them this is not my account and I have reported the identity theft. XXXX has again sent another collections letter trying to collect an increased amount.
Company Response:
State: MN
Zip: 55122
Submitted Via: Web
Date Sent: 2023-11-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-24
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear PayPal Support Team, I hope this message finds you well. I am writing to appeal the permanent limitation placed on my PayPal account associated with the email address XXXX. I firmly believe that this limitation is the result of a misunderstanding, as I am confident that I have not violated any of PayPal 's policies or engaged in any unauthorized activities. Throughout my history as a PayPal user, I have diligently adhered to PayPal 's terms and conditions. Maintaining a positive and trustworthy relationship with PayPal is a top priority for me, and I am fully committed to resolving any issues or concerns that may have led to this unfortunate situation. I kindly request that PayPal conducts a thorough reevaluation of my case, carefully examining the circumstances surrounding the permanent limitation of my account. I have confidence that this review will reveal an error or misunderstanding. I am prepared to provide any necessary documentation or information to support my appeal. Reinstating my PayPal account would not only alleviate my current financial inconvenience but also allow me to continue using PayPal for secure and efficient financial transactions, just as I have done in the past. I deeply appreciate your prompt attention to this matter and kindly ask that you initiate the review process as soon as possible. If there are specific documents or details needed from my end to facilitate this process, please do not hesitate to inform me. Thank you for considering my appeal. I eagerly await a swift resolution of this issue and the opportunity to resume using PayPal 's services. Sincerely, XXXX XXXX
Company Response:
State: FL
Zip: 33168
Submitted Via: Web
Date Sent: 2023-11-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-25
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My PayPal account has been suddenly permanently limited without any valid reason and the funds inmy account have been put on hold for 180 days. I tried to get help from PayPal 's customer serviceteam but they said that they won't be able to help me regarding account restoration.I have been usingthe account for some time now and always work in good faith and follow all the policies and useragreements as stated and agreed upon while I signed up for the account. I have taken every step tominimize the risks associated with my account however PayPal still permanently limited my accountstating there's potential risk associated with it. I would request any information as to why PayPal feltthey had to limit the account. There is no reason to permanently close my account as I believe I haven'tdone anything wrong that led to its closure.Therefore, I would request PayPal to please re-investigatethe issue and help to resolve it. I am willing to provide any information needed for the investigationand to help restore the account back. I am willing to work with PayPal collaboratively to minimize theperceived risk. I would request you to please help me to get my account reinstated. Reference lD : XXXX
Company Response:
State: LA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-11-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-25
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My PayPal account has been suddenly permanently limited without any valid reason and the funds inmy account have been put on hold for 180 days. I tried to get help from PayPal 's customer serviceteam but they said that they won't be able to help me regarding account restoration.I have been usingthe account for some time now and always work in good faith and follow all the policies and useragreements as stated and agreed upon while I signed up for the account. I have taken every step tominimize the risks associated with my account however PayPal still permanently limited my accountstating there's potential risk associated with it. I would request any information as to why PayPal feltthey had to limit the account. There is no reason to permanently close my account as I believe I haven'tdone anything wrong that led to its closure.Therefore, I would request PayPal to please re-investigatethe issue and help to resolve it. I am willing to provide any information needed for the investigationand to help restore the account back. I am willing to work with PayPal collaboratively to minimize theperceived risk. I would request you to please help me to get my account reinstated. Reference lD : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-11-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A