Date Received: 2022-05-18
Issue: Other transaction problem
Subissue:
Consumer Complaint: As explained in prior CFPB complaint in re, unable to pay seller by the name of XXXX XXXX, error message states, " can not use card provided '' or similar thereof, I am still unable to make payment to this person... Matter remains unresolved and unable to pay seller.. Most recently, I spoke with an XXXX with Paypal whom attempted to imply the payment information used is associated with other Paypal accounts I had prior, several years ago... The payment methods attempted, including credit and debit accounts, were all opened within the past 1 to 2 years, which is after any prior Paypal accounts closed and or limited... Prior to this, I requested all accounts including those limited, closed which Paypal refused to do so, thus, reason in part for inability to pay XXXX XXXX. Currently, I am using email : XXXX for current Paypal account which is being used for attempted payments, I do not know emails associated with Prior Paypal accounts. XXXX claims these prior accounts are associated including name, payment info, and or address... I have moved since these accounts were opened, several years ago.., I will reiterate the current accounts were all opened within 1 to 2 years, well after any prior Paypal account closed and or limited.. Needless to say, XXXX 's response seems to be bogus and matter not addressed. Her response indicates to use another payment method in which case, seller does not accept other methods than Paypal. Having said that, Paypal needs to fix issue including closing any prior Paypal accounts which may be interfering with payment to XXXX XXXX.
Company Response:
State: CT
Zip: 06320
Submitted Via: Web
Date Sent: 2022-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-18
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX I received an email from venmo stating my account was temp frozen and I need to upload a picture of government issued ID. I was not aware of the email until after i added money in the account which I desperately need because I'm unemployed and now I can't access my money and venmo is failing to give me any information about this, I'm told that the account specialists are handling it bit they can not be reached by phone. I have uploaded my ID as they asked, I called and sent emails with the same response from the customer rep and it's that the account specialists are handling it but they can only be reached through email but I haven't gotten a single response from them. I am literally going hungry because of this.
Company Response:
State: LA
Zip: 70816
Submitted Via: Web
Date Sent: 2022-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-18
Issue: Money was not available when promised
Subissue:
Consumer Complaint: a person bought some goods { clothing } from me and paid the money to PAYPAL. i have a paypal card ive never used but have regeistered with paypal. they have refused to allow me to transfer or spend any of the moneies what so ever. i call them daily and get nothing but a runaround and lies. ive submitted answers to all of the security questions and jumped through every flaming hoop put in front of me. ive submitted the tracking number for the package sent. they even asked where i store my goods at. the package i mailed has been delivered and the person has notified paypal of this. every day paypal tells me lie after lie. any help or assistance will be greatly appreciated. THANK YOU. p.s. they will not even send me a check for the money
Company Response:
State: TN
Zip: 383XX
Submitted Via: Web
Date Sent: 2022-06-24
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-18
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My account was limited for 180 days and receive an email telling me, i WAN NA oNLY SEND MONEY TO ANOTHER SERVICES AND THIS MONEY NOT FOR ME. IT'S FOR DROPSHIPPING
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-18
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I believe that it was a mistake to close my paypal account.I am using my paypal account for online business as XXXX since XXXX until XXXX.My paypal account XXXX has stucked funds in it that I have to withdrawn asap for emergency purposes.And I am hoping that I will get back mt account and able to withdraw my funds.Thank you and Godbless. For identity verification, I attached my valid ID.Please see attachment
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-18
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: i believe that it wS a mistake to close my paypal account. I am using my paypal account for my online XXXX XXXX we are XXXX XXXX and XXXX XXXX since XXXX XXXX week of this year. My paypal account : XXXX has stucked funds in it that I have to withdrawn asap for emergency purposes. And I am hoping that I will get back my account and able to withdraw my funds. Thank you and Take care
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-18
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I got my fund from selling crypto. These are as follows : XXXX USD. XXXX XXXX USD. XXXX XXXX USD. XXXX I am using my paypal account for my online transactions. My paypal account : XXXX has stucked funds in it that I have to withdraw asap for emergency purposes. I am hoping that I will get back my account and able to withdraw my funds. Thank you and Godbless.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-18
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I transferred {$800.00} to a family member using Venmo. We were charged for the transaction. Venmo implied this should have been free. I submitted a ticket and tried to follow up but all the links were broken.
Company Response:
State: NY
Zip: 11205
Submitted Via: Web
Date Sent: 2022-05-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-18
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I believe that it was a mistake to close my PayPal account. I am using my Paypal account for my online business XXXX XXXX that sells XXXX since XX/XX/2021. My paypal account : XXXX has stucked funds in it that I have to withdrawn asap for emergency purposes. And I am hoping that I will get back my account and able to withdraw my funds. Thank you and Godbless.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-18
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dates : XX/XX/2022 Amounts : {$110.00} or XXXX Actions : Money on Hold
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A