Date Received: 2022-06-04
Issue: Took or threatened to take negative or legal action
Subissue: Threatened or suggested your credit would be damaged
Consumer Complaint: I have a debt through paypal for some purchase i made a year ago, they reminded me constantly about it, I already put some funds in this account but i cant make it fully i got other debts aside it but i pay the mnimum each month i don't miss payments, I don't have the full amount to pay now, i got financial problems and they keep messaging constantly they even sent a debt collector letter home, they don't give the option to pay them every month little, they want the whole amount i don't have how to pay them now, the debt is {$1700.00}, it was {$1800.00}. If you can help me or hold this payment it will be so appreciated.
Company Response:
State: MD
Zip: 21208
Submitted Via: Web
Date Sent: 2022-06-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-05
Issue: Fraud or scam
Subissue:
Consumer Complaint: My Pay-Pal account was hacked and an unauthorized payment was made for the sum of {$270.00} CAD ( {$220.00} USD ) early on XX/XX/2022 ( approx. XXXX ). I noticed the activity XX/XX/2022 and called both Pay-Pal and XXXX XXXX XXXXXXXX because my bank account was attached to Pay-Pal. Pay-Pal opened a case, but informed me on XX/XX/2022 that the " transaction is consistent with your PayPal payment history '' which is not true because I've never paid anyone in CAD. When calling, the phone representative did not give any explanation other than stating that the IP address was the same. This can not be true because I was on a flight at the time with XXXX access to the internet. When challenging, the representative stated that they stole my password and PayPal was not to blame. I have been on hold with PayPal for a while now to no avail. I am disappointed with the company and can not believe the reaction.
Company Response:
State: DC
Zip: 20002
Submitted Via: Web
Date Sent: 2022-06-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-04
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I believe that it was a mistake to close my PayPal account. I am using my Paypal account for my online business online freelancing since 2019. My paypal account : XXXX has stucked funds in it that I have to withdrawn asap for emergency purposes. And I am hoping that I will get back my account and able to withdraw my funds. Thank you and Godbless. For Identity verification, I attached my Valid ID. Please see attachment.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-06-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-04
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: On XX/XX/2022 I tried transferring money from my PayPal account to my personal checking account. I did not want to pay the {$1.00} fee to have my money transferred to my bank account immediately so I chose the option have it transferred in XXXX - XXXX business days. That option kept giving me errors saying my bank account could not be linked, and then it told me the account was already linked so it couldn't be linked again. However every time I clicked on the Transfer it would not provide me with either my bank account or bank card on file to transfer to. My bank does support PayPal so that's not the issue. Then I tried clicking on the option to have a check sent to me and every time it just re-routed me to the transfer funds to my account. I tried submitting a ticket via their Resolution Center and I received an error message saying my request could not be processed and to try again. I would try again and would receive the same error message. Every time I tried calling I received an automated message that said no one was able to take my call and it forced me to text with someone. So I started a message with their support team, who was not helpful at all. They only provided me with screenshots from their Help Center showing me how to navigate their system, told me the issue was because I had to update my telephone number on file, and then they told me the issue was because I did not verify my tax information followed with because my account has less than {$10000.00} they even said that should not have impacted me transferring money to my checking account. Their online support did not listen to me and they did not help me at all. Something in my gut said to try selecting the {$1.00} transfer option, as I had a bad feeling by this point, spending several days trying to get my money transferred the FREE way, that this option would immediately work. And it did. As soon as I clicked that option to be charged to transfer my money to my checking account my money was transferred. I never updated my telephone number on file and I never verified my tax information, so that just proves there's something wrong with their system that they refused to acknowledge and help me with and they ended up illegally charging me {$1.00} in fees to have my money transferred because the free option gave me error messages for days. I want my money sent to me via check from PayPal that they illegally took from me. I want nothing else to do with their company as this is not how a company like theirs should operate and I hope they are help accountable for these unethical business practices. I have provided screenshots of all messages I had with their employees and screenshots of every issue I reported in my complaint.
Company Response:
State: MD
Zip: 217XX
Submitted Via: Web
Date Sent: 2022-06-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-03
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I purchased 6 pairs of shoes online using Paypal. I selected " Goods and Services '' as the purchase type, which Paypal claims is protected by their Buyer Protection. The seller did not send me anything for XXXX month, then submitted a tracking number that was invalid, then finally sent 1 pair of shoes, which was not the right size. I opened a Dispute through Paypal under their Buyer Protection guarantee. The seller kept telling me that they would send the rest " as soon as I close the Paypal Dispute '', which I was unwilling to do. Paypal is investigating the dispute but said I should file a law enforcment/regulator report on this issue. This is what I am doing now exactly as they stated.
Company Response:
State: FL
Zip: 33487
Submitted Via: Web
Date Sent: 2022-06-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-04
Issue: Money was not available when promised
Subissue:
Consumer Complaint: They will not allow me to use the money they have in my Venmo account. They need to verify my identity ( fine ) - but I have submitted my documents for this TWICE ( once in XXXX, once in XXXX, XXXX ). I have the confirmation emails that they have received them and are processing them and it will take 2-3 days. However, they never process them. The chat and phone assistants cant help with this, but promise to escalate the problem to a back office that has no time frame for resolving it and no way to contact them directly. I want my money that they are holding ( only {$66.00} at this point, and rarely do I have any in that account, but earlier this year it was {$100.00} - MY money that I couldnt use because they refuse to do what they say. AND I want to be able to use Venmo as it was designed in the future without wasting HOURS of my time trying to get them to do what they said they were doing months ago, Companies who hold peoples money should not be able to hide behind theres no way to reach us directly only our frontline assistants who cant help. I am FURIOUS that this has taken so long to resolve and that their company is so unapologetic about not dealing with it. ( Because it doesnt effect them. ) No business should be able to operate like this.
Company Response:
State: CA
Zip: 90808
Submitted Via: Web
Date Sent: 2022-06-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-03
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I attempted to access my Pay Pal account to verify the last statement and to order a transfer to another person with funds from my XXXX account that is linked to PayPal. The XXXX account is now about XXXX XXXX XXXX still with the original account number. I signed in with user name and password and was presented with a page asking for my mobile number. There were no options available on this page and backing out or retrying always returned to this page.I AM IN AN AREA WITH NO CELL SERVICE. I have no mobile phone. I called Pay Pal several times, was rerouted to different agents, requested assistance from a supervisor then askrequested that I change my password. I did and it made no difference. The final result was offered was that I go and buy a mobile phone. Again I requested a manager and was told I would receive a call on XXXX XXXX. This is where it stands. No call was returned from Pay Pal.
Company Response:
State: VT
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-06-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-03
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I have been using Venmo for 3 years and upon cancelling my debit card, which was linked to my account was subject to fraud. Therefore u had to cancel it and upon cancelling my card my Venmo account was frozen. When I received my new card I linked it to my account and the problem still occurred. I am not able to make payments receive payments, or even retrieve my balance. I have tried to resolve this issue with Venmo, I have spoken to them on the phone and they have told me I can only resolve it online, which is why I reached out to customer service. I was in contact with customer service, having to answer many questions and suddenly venmo stopped responding to my emails in the midst of attempting to resolve this issue. There is no way to reach Venmo I contact them fill out q form and then they never contact me again and it is the same process over and over. I have expressed to Venmo that even if I can not use my account all I want is to retrieve my balance as I have a large amount of money and am unable to get it.
Company Response:
State: MD
Zip: 20854
Submitted Via: Web
Date Sent: 2022-06-03
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-02
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX Paypal completed a transaction for {$3000.00}. The transaction covered a purchase of an electric bike valued at XXXX. Paypal has repeated denied my claims after the seller in question send me a non-working product. After many back and forths, AND MANY proofs, paypal still denied my claim. I have provided invoices ( proving it was broken ), picture evidence of the seller lying and I even have video evidence. The owner did not disclose that the vehicle ( ebike in question ) was damaged internally and needs roughly {$350.00} worth of fixing at the point of sale. I have video proof, inspection proof and the seller blocked me on what we used to communicate. It costs more than what it's worth to fix it. This is a total scam, he might have as well sent a piece of metal.
Company Response:
State: NY
Zip: 10451
Submitted Via: Web
Date Sent: 2022-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-02
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: this is related to a current fraud claim with PayPal. PayPal is refusing to re-imburse 3 of the 7 fraudulent transactions from XX/XX/XXXX. The reason given is that the case is closed. What I am asking is to re-open the fraud claim. The case was closed in XXXX of XXXX after a series of phone calls to Paypal. Just like the other unauthorized transactions, these were all done by hijacking both Paypal accounts. My son 's ( XXXX XXXX ) and mine. Our emails were also hijacked so that we did not get notifications of the transactions. XXXX ) XX/XX/XXXX of XXXX for {$360.00} XXXX ) XX/XX/XXXX of XXXX for {$360.00} XXXX ) XX/XX/XXXX for {$410.00}
Company Response:
State: OR
Zip: 972XX
Submitted Via: Web
Date Sent: 2022-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A