Date Received: 2022-06-07
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Issue : PayPal permanently limited my account whilst it had a large sum of money on it without any valid reasons. Hello, My name is XXXX XXXX XXXX XXXX My Reference ID : XXXX My PayPal Email : XXXX I'm writing this email because despite multiple attempts to contact PayPal customer service inquiring towards the reason for my account suspension, I keep receiving automated replies. Before attempting to contact the CFPB, XXXX and FTC, I figured Id try one last time to reach someone at the company who can help. My account was permanently limited on XX/XX/XXXX without any real explanation. A balance of {$2400.00} is currently being held in the account. Ive been an account holder for over a year, and the few XXXX XXXX I provide ( XXXX XXXX ) are well within PayPals acceptable use policy, in addition to being compliant with all other regulations. I have never had any issues with fraudulent activity, and yet out of the blue my entire account is frozen, my money is taken hostage, and I cant even get an answer as to why this is happening. Im provided with 0 recourse, and vague promises to release funds in half a year. There are countless stories posted online detailing how members have had this exact thing happen to their accounts, and never had funds released back to them after the time was up. While this is far from reassuring, regardless of the validity of these claims, the fact remains that there is no reason why this should be happening to me, and I cant even get someone from the support department to take a little time to look into the situation and attempt to rectify ( or even explain ) the reasoning behind the decision. My PayPal account was an personal account and not a business account. With this said, the vast majority of my funds were sent via friends and family payments. This is money from people who knew me. Money from people who had every intention of me receiving the funds, and had taken the appropriate actions via your service for this to happen. If there was a transaction being contested for a dispute ( which I wouldnt know, since no one will explain why my account is frozen to begin with ), it would be one thing to hold those funds and perhaps even have the account on hold throughout the process. However, as stated, the majority of my funds were from friends and family, and denial of access to these funds is ludicrous. These are the funds I use for my education. This is how I was paying for my future, and its being held hostage without so much as an explanation. I need a clearer answer as to why this has happened, and a clear path forward to rectify this mistake on the companys part. Regards, XXXX XXXX XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-06-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-07
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: I just downloaded and registered for Venmo. I received my first transfer of money from a trusted source. She tries to send me more money for cleaning services but it shows " error and transaction could not be completed '' I also tried to link my bank account so i can transfer what was sent to me previously, but Venmo FROZE my account because of violation of user agreement. i called support and they told me they were not authorized to explain to why.Which doesn't make sense. How can i prevent this from happening again if I don't know what i did in the first place to have my account frozen? Very very frustrating!
Company Response:
State: TX
Zip: 77833
Submitted Via: Web
Date Sent: 2022-06-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-07
Issue: Fraud or scam
Subissue:
Consumer Complaint: I used Paypal to send money for a product/service I thought they were selling. They made me believe they were having issues with one account to receive the money so they gave me multiple other accounts to try and said they would refund my money. The person I sent this money had multiple accounts but I believe is the same person. They scammed me into thinking I was getting a product or service that I never received. I believe the accounts associated that I have sent money to have illegal activity associated with them and I believe they are committing fraudulent activity. What steps can I take to help investigate them and or try and get a refund?
Company Response:
State: TX
Zip: 78213
Submitted Via: Web
Date Sent: 2022-06-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-07
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: I tried to pay someone with my Venmo account and they froze it for no reason. I cant get them to respond and I have no idea why they froze it.
Company Response:
State: CO
Zip: 804XX
Submitted Via: Web
Date Sent: 2022-06-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-06
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Purchased an appliance through PayPal on XX/XX/XXXX. Seller failed to complete promised installation over a 2 day window which was not completed for two months XXXX due to unkept promised installation dates. Buyer initiated complaint with PayPal for sellers failure to install on XX/XX/XXXX After a two month period and a request to have item cancelled, seller installed XXXX XXXX and caused a gas leak. Buyer called XXXX XXXX to have range disconnected and called seller to inform them of gas leak, however seller did not respond for another two weeks. Seller caused irreparable emotional damage to client and a situation that may have ended up in death. Buyer initiated additional information regarding gas leak and failure of seller to respond ; PayPal was aware of the above situation however failed to act on buyers complaint of failed installment dates and seller causing a gas leak. I am requesting resolution for emotional and physical damaged due to the above situation which paypal has completely ignored thereby causing additional XXXX. In addition paypal resolution center failed to send me a letter indicating their decision and requested payment to paypal for the XXXX XXXX I called PayPal on XX/XX/XXXX, asking for letter regarding their decision but to date, no such letter received. I was not informed in writing that paypal had decided against me. After many phone calls to paypal and several written documents documenting sellers actions my issue was never addressed on the merits of my complaints.
Company Response:
State: NY
Zip: 11225
Submitted Via: Web
Date Sent: 2022-06-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-06
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Venmo user name : @ XXXX XXXX I initiated a transfer of {$700.00} on XX/XX/XXXX Transaction id # XXXX, which was supposed to arrive by XX/XX/XXXX. I never did arrive. I submitted tickets to VENMO customer service, uploaded proof that for 8 days the transfer never showed. Here is their last correspondence:5/26 " XXXX here from Venmo Support to help you with your {$700.00} standard transfer that happened on XX/XX/XXXX. I am sorry for the last communication & the confusion this may have caused. I see the standard transfer was created on XX/XX/XXXX and approved the same day. I then see it was issued at XXXX PM on XX/XX/XXXX. The transfer completed successfully to bank ending in XXXX the same day. I do not see any errors or declines XXXX. I understand how important it is that you receive these funds as soon as possible, so Ill do what I can to help. Im going to escalate this issue to the appropriate team. They can provide a trace number ( like a tracking number in shipping ) to help your bank locate the transfer. To help with their investigation, pleaseclick on the upload link belowandprovide a digital copy or photo of a statement from the bank account. Feel free to cover sensitive information such as full account numbers, and please ensure to provide the bank name, the last XXXX digits of the account number, your running balance, and all the charges that took place between DATE_BEFORE_TRANSFER and SEVEN_DAYS_LATER. " As you can see it is stated a " tracking number " would be provided, so my credit union could find where it put the transfer. They never responded after this above response. Their lack of response with the tracking number, and the fact that I sent a small transfer later on which posted the next day to my credit union account, tells me the problem is not with my credit union It appears they just hope to ignore my problem I willl go away. wrong. Please help! XXXX XXXX XXXX
Company Response:
State: FL
Zip: 33810
Submitted Via: Web
Date Sent: 2022-06-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-06
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XXXX XX/XX/2022, I made a purchase for a sweater for {$68.00} plus a fee of {$3.00} ( total {$72.00} ) through a website that I later discovered was a fraudulent website. Within minutes I notified Paypal and tried to cancel the transaction, but the funds transferred immediately. I filed a claim with Paypal but they stated there is nothing they could do because the funds were transferred as personal funds transfer and not a goods or services purchase. My complaint is Paypal is allowing one of their customers to prey upon other Palpal customers to commit fraud. In just a few hours of research, we were able to determine this individual has multiple websites that all look identical but use different names. All of the posted " contact '' information is fake, mulitple attempts to contact the points of contact on any of the websites are returned as " email invalid ''. The contact information for this seller through PayPal is also fake and returns the same " email invalid '' results. Paypal accepts no responsibility for the fraud and theft that is being conducted through their service.
Company Response:
State: TX
Zip: 78410
Submitted Via: Web
Date Sent: 2022-06-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-06
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XXXX XX/XX/2022 at XXXX XXXX, I received an email from PayPal . The subject was " You can no longer do business with paypal ''. My assumption for the action is because the only thing I had recently done was link my account with my visa card from XXXXXXXX XXXX of XXXX.I then open my PayPal account and tried to withdraw some money but it wasn't successful. I contacted them through their email on XXXX XX/XX/2022 at XXXX XXXX and the response was " Thanks for contacting us. We want to help you but we cant answer emails sent to this unmonitored mailbox. To get in touch by phone or email, go XXXX XXXX & Contactat the bottom of the page. PayPal '' I then contacted them through XXXX and they still didn't fix or consider my argument.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-06-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-05
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I opened a PayPal digital credit card account. All was fine until I received a notice that my account had been closed. I made several account payments which were documented in the system. I called my bank as instructed by a PayPal representative because they were stating that it was my bank and not their system. I did and my bank conducted a series of test and came to the conclusion that it was definitely PayPals system. I spoke to several PayPal representatives and explained the issue. My XX/XX/XXXX account checking account could not be attached to PayPals wallet. Without notice from PayPal my account was closed! There reasoning for closing I never received any prior notice. Also, I noticed I was receiving notices that payments were received from PayPal. They are claiming they never sent those notices!
Company Response:
State: PA
Zip: 19464
Submitted Via: Web
Date Sent: 2022-06-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-05
Issue: Fraud or scam
Subissue:
Consumer Complaint: I believe that someone posing as Paypal sent me a notification that they had detected unusual activity in my account and needed to verify security information to resolve the issue. The manner in which they reached out was consistent with how Paypal contacts me, and the appearance of the interface seemed normal to me. I think it was actually a notification on my phone, as though from the app. I entered security information, including my main credit card, my HSA card, and my SSN. I feel so stupid. I should have realized this was not normal information to ask for in order to verify activity. But the moment I realized it was a scam was when I finished the questionnaire and the interface changed oddly, asked me to verify that I wasn't a robot, and then redirected to a VPN service. I think that Paypal should be made aware that this scam is circulating.
Company Response:
State: NC
Zip: 28806
Submitted Via: Web
Date Sent: 2022-06-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A