Date Received: 2022-06-10
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX, PayPal allowed identity thieves to make a transaction with a company named XXXX XXXX for {$760.00}. I discovered the activity because it emptied my bank account. I submitted a claim with PayPal to report the unauthorized charges. The company acknowledged the transaction resulted from fraud, evidenced by case ID : XXXX XXXX Despite PayPal 's admission that the charges were fraudulent, they continue to reach into my bank account in an attempt to recover the payment. On XX/XX/XXXX, PayPal attempted to withdraw XXXX from my bank account. The unauthorized charges once again over-drafted my bank account. According to the company 's customer service representatives, PayPal will continue withdrawing money from the victim 's account until the fraudulent charges are satisfied. Customer service informed me that PayPal doesn't require authorization from the victim. It seems impossible to rectify the situation using the company 's online and over-the-phone customer service. After mentioning fraud, the representatives disconnect the phone.
Company Response:
State: MT
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-06-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-09
Issue: Other service problem
Subissue:
Consumer Complaint: XXXX of XX/XX/2022 PayPal permanently limited my account and will not let me get it back, refunded people I already sent out items to and isnt being helpful at all in letting me try to fix it
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-06-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-09
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal. I have had a Paypal account for a good ten years plus now using my email : XXXX Today, I was REQUIRED to enter a mobile phone to access my account and I don't have one b/c I am XXXX and find that using a mobile phone quite difficult. I telephoned Paypal customer service and spent 1/2 hour with them and they eventually hung up on me. If I can no longer access my account ; I would like to close it but I am FORBIDDEN from reaching to Paypal without logging onto their system and I CAN NOT b/c I do not have a mobile phone. Can you request that Paypal close my account or give me a telephone number for someone at Paypal who will not hang up on me? Thanks,
Company Response:
State: CA
Zip: 91344
Submitted Via: Web
Date Sent: 2022-06-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-09
Issue: Other transaction problem
Subissue:
Consumer Complaint: In XXXX of XXXX, I received rent payments from my roommate through PayPal. Paypal then locked down my account under suspicion of fraud. They gave me a series of task to do to verify my account & fraud activity ( asking for proof of address, ID, bank statements, & etc. ) Despite my cooperation, they still shut down my account. I was told I can not access my money until half a year, 6 month after. They have also told me that I have to wait for them to contact me on how to get my money back from PayPal. It is now XXXX and there is still no way for me to get a hold of my rent money from PayPal. They have also made it extremely difficult to navigate their website to retrieve this money & have not told me any actual reasons to shut down my account
Company Response:
State: CA
Zip: 92126
Submitted Via: Web
Date Sent: 2022-06-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-09
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: Sorry, I don't have exact dates because I didn't think that this would become a problem. Last fall I contacted PayPal by phone because I couldn't close my account online. Their website would not let. me. The person I spoke to told me what I should do, and I did that and waited. After a few weeks of no contact, I called again. This person told me to do something else to do ( submit a debit card ). Which I did. Weeks later I called a third time to find out what was happening, and was told something else to do. Which lastly, did not work either. I go to the website to try to have them send my my money and close my account, but even with numerous updates. The website still doesn't work for me and there is no one to contact, except foreign operators that have no authority to help. My account still has {$320.00} remaining in it and all I want to do is to close my account with them and have them send me my money. I just don't use their services anymore. They have sent me money many times in the past when I requested it. I literally can't figure out what their website problem is and no one on the phone can help me. Name ; XXXX XXXX XXXX ; XXXX ( or ... pm.me ) Address ; XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Phone ; XXXX, home, can call anytime ( must be human, not XXXX )
Company Response:
State: TX
Zip: 78681
Submitted Via: Web
Date Sent: 2022-06-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-09
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: I have had a Paypal account for about 20 years. No problems. On XX/XX/2022, at XXXX I attempted to create another Paypal account for another business of mine. The user ID is XXXX. I was able to " create '' this account but at the moment I tried to link my business bank account, it displayed that it can not link this bank account AND I received an email saying this : -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- You can no longer do business with PayPal ( Ref ID - XXXX ) XXXX XXXX Inbox XXXX To : XXXX XXXX Wed, XX/XX/XXXX XXXX XXXX XXXX Hello, XXXX XXXX PayPal You can no longer do business with PayPal After a review XXXX we decided to permanently limit your account as we found potential risk associated with it. You'll not be able to conduct any further business using PayPal. Based on this decision, if applicable, you are no longer eligible for PayPal Seller Protection as per our User Agreement. You'll also be charged a High Volume Dispute fee based on your activity for all existing and future cases you receive. Any bank or credit card information that's linked to your PayPal account can not be removed nor can it be added to another account. You can still log in and see your account information but you can't send or receive money. If you have funds in your PayPal balance, we'll hold it for up to 180 days. After that period, we'll email you with information on how to access your funds. We regret any inconvenience this may cause. Log in to PayPal PayPal Help & Contact | Security | Apps XXXX XXXX XXXX XXXX PayPal is committed to preventing fraudulent emails. Emails from PayPal will always contain your full name. Learn to identify phishing Please don't reply to this email. To get in touch with us, click Help & Contact. Not sure why you received this email? Learn more Copyright XXXX PayPal, Inc. All rights reserved. PayPal is located at XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX. XXXX XXXX : XXXX ( XXXX ) XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- I called Paypal 's number XXXX and a lady told me that the SYSTEM " decided that I am some RISK '' and she can not do anything about it. So I have a new account that can not use ; it says it in the above email. 1. What have I done wrong to prompt this action? Linking my bank account? 2. What kind of harsh language is this message written in? Like I was a criminal! 3. There is no clear reason for what risk I created and to whom ; to myself, to Paypal? 4. I have no funds in that account, of course, no bank could be linked but if I did, I would need to wait 180 days to get it? Money kept hostage? 5. Why would I be charged a High Volume Dispute fee? What kind of punishment it is? And why? The above text sounds like a scam but the Paypal lady on the phone confirmed its authenticity.
Company Response:
State: CO
Zip: 808XX
Submitted Via: Web
Date Sent: 2022-06-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-08
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I just enrolled into XXXX XXXXXXXX XXXX XXXX XXXX because I keep getting denied for credit for no apparent reason and they are showing several attempts with my social security number i think 4 since XX/XX/1922 one showing my social security number with the wrong address and the other 3 with the wrong addresses and wrong social security number these are all listed under inquiries to my credit info via the dark web as told to me through XXXX XXXX XXXX XXXX XXXX. Also I have received strange inquiries through my text msg on my cell number recently through XXXX XXXX asking me to receive an money request and I have no XXXX XXXX XXXXn my name. Also I reported last month the same as I received an email about a PayPal account that I never opened which I called them and reported it. As well as there is two old XXXX account with XXXX fallowers each ( XXXX total ) showing my pictures of which I have not had access to for around 3 years now, the accounts were hijacked from me by an extremely XXXX computer network engineer ex boyfriend of mine 3 years ago named XXXX XXXX XXXX. XXXX who would XXXX XXXX XXXX out of me and steel my cell phone, thus me getting a new phone and starting a new accounts, neither of which I have been able to access for 3 years now. When I approached XXXX they told me that since I did not have the password or recovery information for the accounts which he had already changed to his personal information that there was nothing I could do to close the accounts and so I was stuck not being able to close them PERIOD. unfortunately this happened twice, before I was able to escape the abusive situation. IF I could think of anyone involved with fraudulent activity on My personal accounts it would be XXXX XXXX XXXX XXXX mo I found an XXXX bill for XXXX $ as well in his son 's name with mine that I never signed for. And I have gotten several strange emails with XXXX XXXX XXXX and as well as XXXX XXXX. I'm quite sure they are into catfishing innocent people out of my old XXXX accounts and doing the most illegal activity which is the reason I was scared to report such crimes for I was scared that they might come to harm me if I told on them. I was informed by the local authorities here in XXXX XXXX that I needed to report this to the fbi as well so I will be seeing how to get them involved too if I need to. Thank you for your help.
Company Response:
State: KS
Zip: 66044
Submitted Via: Web
Date Sent: 2022-06-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-09
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Hi yes I had a charge for a newspaper through pay pal that I opened a fraud charge case with pay pal about. They did not believe me that someone else was using my account snd refused to refund the account. Now today I login and see where pay pal has deducted XXXX for XXXX XXXX but I do not use XXXX XXXX. I have a XXXX XXXX but its linked to my XXXX federal credit union account directly and not through pay pal. All though I also have that account linked to pay pal I dont use it via XXXX to make purchases. I hope that makes sense. As in I do have the XXXX account linked to pay pal but I do not have pay pal linked to my XXXX wallet nor do I use XXXX XXXXXXXX or XXXX XXXXt. Instead I have XXXX XXXX purchase taken directly from my XXXX as I figured having pay pal as a middle man was silly. This is another reason I think someone else is using my pay pal account. Now I have to change my pay pal account password which I have done multiple times. And today after trying to file a refund for charge, pay pal is suddenly saying that my password is incorrect. I know this is not the case snd screen recorded me changing the account to the new password and recorded it saying my new password is incorrect. So pay pal is locking me out of my account to even request a refund or contact the help support. I supposed they will count this time Im locked out against me in the time they allow for refunds. Ive tried to email snd call but no one will answer or email me back. XXXX XXXX XXXX, AL XXXX XXXX XXXX
Company Response:
State: AL
Zip: 35802
Submitted Via: Web
Date Sent: 2022-06-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-08
Issue: Other service problem
Subissue:
Consumer Complaint: I was kicked off of Venmo as well as PayPal without explanation and the accounts were used in accordance with their guidelines yet they claim I violated guidelines but will not explain what guidelines were violated. They would not accept an appeal or even hear my side of the story as to what transactions were what. I feel that they did this in error and need help trying to get my accounts back.
Company Response:
State: KS
Zip: 668XX
Submitted Via: Web
Date Sent: 2022-06-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-07
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: A friend asked me if he could send me {$3800.00} on PayPal and I give him cash so I agreed and we completed the transaction on XX/XX/XXXX. We initially tried this on XX/XX/XXXX but we ran into a hiccup and agreed to pick it up the following Monday. After the transaction was complete, I attempted to transfer my PayPal balance to my bank and the transfer was flagged and placed on a XXXX hour hold for investigation. After the investigation was complete I received a notice and email from PayPal saying I was no longer allowed to do business with them and that my funds would be placed on hold for 180 days. Ive tried to resolve the issue with them and apparently theres nothing that can be done to overturn the decision. Im fine with not being able to do business with them because I no longer have the desire to, but I demand my money be returned to me immediately. PayPal is stealing from me during my time of need. If my money isnt returned to me in 30 days, I will be seeking legal action.
Company Response:
State: MO
Zip: 64151
Submitted Via: Web
Date Sent: 2022-06-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A