Date Received: 2022-07-09
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: XX/XX/XXXX. Paid XXXX to XXXX XXXX for a XXXX and XXXX for a XXXXXXXX XXXX XXXXXXXX motorcycle. Received product on XX/XX/XXXX. Product was installed and deemed defective. Opened a dispute with PayPal. Within 8 hours of opening it, it was closed in sellers favor, with no investigation effort of any kind. Re opened the dispute in appeal, provided more information, including user manual from the product that states it must be installed to verify proper function, PayPal demanded seller provide a label to return within 3 days XX/XX/XXXX. On XX/XX/XXXX XXXX claim was again arbitrarily closed without notice in sellers favor again stating tracking info was invalid. This is ridiculous, we never received a tracking number to return, but the claim was closed anyway. PayPal is not performing a proper investigation and wrongfully denying this claim. {$190.00}
Company Response:
State: KY
Zip: 422XX
Submitted Via: Web
Date Sent: 2022-07-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-08
Issue: Other transaction problem
Subissue:
Consumer Complaint: I'm XXXX XXXX senior recently laid off and need your help. Paypal didn't pay me a refund of {$2600.00} that I am entitled to as a customer protection warranty. Also, Paypal has limited my account to the point that I can't even transfer my remaining balance of {$270.00} to my checking account. The {$2600.00} owed to me is a refund for an item that I bought on XXXX on XX/XX/2022, and returned to the seller because it wasn't as described. I followed Paypal 's directions correctly in order to get my refund. The seller received the returned item as it is stated by the tracking information from USPS express mail. Paypal has ignored all my verbal and written messages, and finally, the customer representative told me that their system algorithm " has decided to block my account indefinitely ''. There is not a clear explanation from them about this problem. Sincerely, XXXX.
Company Response:
State: CA
Zip: 90028
Submitted Via: Web
Date Sent: 2022-07-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-08
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2022 I attempted to send a payment via Venmo as I have done many times over the last several years without issue. This time my payment did not go through and I was given a message that my account was frozen. I emailed customer support immediately and waited for over an hour on the live chat only to be told the case would be transferred to a different department. I emailed several more times after that over the course of the next week and received a repeated response each time that it was received and will be processed. I have funds in the account that I am unable to retrieve and I have not been successful in reaching anyone at Venmo to resolve this issue.
Company Response:
State: NJ
Zip: 07731
Submitted Via: Web
Date Sent: 2022-07-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-08
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: I have been using the same venmo account for a couple years. I ended receiving a large tax refund and after a week. They froze my account and have refused to disclose the reasoning behind it. I have look into terms and conditions and I can not identify which t & c I broke. I still have thousands in the account and have zero access to it. They say it would take 6 to 7 days on XXXX XXXXXX/XX/2022. And they still keep repeating that even now which is the XXXX of XX/XX/2022. The terms and conditions were unclear about how to unfreeze an account. Due to this I have already been negatively affected by this. Loss of phone service, late payment fees on rent, and inability to even get food.
Company Response:
State: UT
Zip: 84601
Submitted Via: Web
Date Sent: 2022-07-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-08
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XXXX XXXX I was working through Pay Pal and a transaction was made for {$1500.00} to a XXXX XXXX through Pay Pal. After sending the money I was informed that this person was a scammer and I immediately reported it to Pay Pal. They opened a case, Case # XXXX but it was closed. The person was a scammer and not the person the money was intended to go to. Pay pal will not refund my money even knowing it was not a real person. The whole transaction was a scam. Please help refund this money. It has been a horrible experience and Pay Pal will not help me get a refund. Thank You, XXXX XXXX XXXX XXXX.
Company Response:
State: SC
Zip: 29680
Submitted Via: Web
Date Sent: 2022-07-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-08
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: On XX/XX/2022, my PayPal Account was Permanently Limited without any reason as I was delivering my digital items on time to my customers. They also canceled or reversed transactions because they thought they were fraudalent in which they were authorized and not fraudalent transactions whatsoever and was curious to find out the reason as to why my account was permanently limited as everything I did was under fair use and justification of the PayPal ToS.
Company Response:
State: FL
Zip: 33065
Submitted Via: Web
Date Sent: 2022-07-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-08
Issue: Other transaction problem
Subissue:
Consumer Complaint: So, I was texted and asked for money. I finally gave in and created a account with Paypal. I thought I was helping someone. I have never used any cash sending services that are digital in nature. I did complete the transaction but after doing so, I learned the name that I had sent the money to was someone else! I began feeling like I had made a major mistake. I then began looking around to see if there was anything I could do on my own. As you can imagine they have no XXXX hour customer support for their global operation. I contacted Paypal a few hours after they opened that morning. I asked to cancel the transaction or for a refund. They told me there was nothing they could do, and that they would follow up with the receiver. Only the receiver could agree to issue refund. I feel this offers no consumer protections for the paying customer, how can this be? I feel totally exploited as well as taken advantage of. I resorted to issuing a dispute with my bank, and suffer the loss of my debit card. As I have reviewed their XXXX page many of their customers feel scammed and taken advantage of. Paypal seems to operate outside of standard banking practices in the XXXX. Collecting revenue via fee 's is more important than being an honest financial institution and doing the right thing.
Company Response:
State: OH
Zip: 431XX
Submitted Via: Web
Date Sent: 2022-07-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-08
Issue: Problem with a lender or other company charging your account
Subissue: Can't stop withdrawals from your account
Consumer Complaint: PAYPAL Case ID : XXXX Disputed amount : {$590.00} USD Buyer info : XXXX XXXX Shipping address : XXXX XXXX XXXX XXXX, TX XXXX XXXX reported XXXX XX/XX/2022 Invoice ID : XXXX Transaction ID : XXXX This is a problem related to several cases of fraudulent activity on our website ( XXXXXXXX XXXX XXXX XXXX ). This is one of the cases that was closed in the buyer 's favor with no investigation of the reported case to PayPal. Several unauthorized purchases were done through our website without us noticing it. We sent out the items purchased to find out later they were fraudulent purchases. We reported these purchases to our website platform and to PayPal, our checkout platform. PayPal at that time told us the transactions looked legit and there were no claims at that time and they could not do anything. I insisted because the orders kept coming in, I reported the IP addresses as coming all from XXXX ( I reported it to them as well ) and basically I could not do anything about it. Then the cases against us for unauthorized activity came through, we have 2 closed cases with a chargeback in favor of the buyer and 4 open cases, there will be more coming. After 100 min on the phone and 6 transfers, I spoke finally with a supervisor ( XXXX ) at XXXX XXXX who noticed that the tracking number provided for the case had not been submitted to the credit institution for proof of delivery and assured me the chargeback would be credited to our account until a new revision of the case was done. That did not happen, instead, I received an email from a person in PayPal XXXX telling me that they understand we are upset and to contact them through the message center. The message center now tells me that the credit institution has the final saying and PayPal has nothing to do with it. PayPal authorized these transactions even when they did not meet their criteria ( unmatching zip code, address and/or XXXX ) XXXX PayPal assures its clients to have high technology to detect fraud and that we can rest assured of transactions being monitored. They also encourage us to report suspicious activity and fraud for them to act in our favor. Not the case. They insist to treat every transaction separately and wait until the buyer places a claim. Meanwhile, we sent out thousands of dollars worth of merchandise to who knows who, because the addresses do not belong to the buyers. That means somebody is picking up tractor parts all over the US through this fraud. I hope you can get in touch with the involved parties and report that this family business is not responsible for the reimbursement of thousands of dollars to people victims of fraud. We followed the good practice to have a platform offering security and support in these cases and they failed, I am sure PayPal has coverage against fraud as well as the credit institutions.
Company Response:
State: TX
Zip: 754XX
Submitted Via: Web
Date Sent: 2022-07-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-07
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: This complaint is against Paypal who are unjustly withholding my funds with no cause or reason. I have had a Paypal business online account for a number of years and have not had any previous issues with them before. About a week and a half ago, I decided to try and purchase their XXXX Paypal device, which would allow my in-person customers who make payments by card, to easily pay using their XXXX Device XXXX XXXX Their XXXX device syncs to their XXXX app on my phone and allows easy payment for in-person customers. I thought this would be a good business device but unfortunately, it has been a nightmare. I made XXXX test transactions, the XXXX on XX/XX/2022 for {$3.00}, and the next one for {$1.00} on the same day, to see how the XXXX device works and how much fees Paypal XXXX would charge me. My client then provide their card and I charged {$2600.00} on XX/XX/2022, {$1500.00} on XX/XX/2022, and {$500.00} on XX/XX/2022. These transactions were on the same card with the same customer for services rendered and for monies owed to me. After I did these transactions were approved, the money was sitting in my XXXX account and then transferred to my Paypal account linked to it the next day. PayPal then immediately put a hold on my account and sent me a bunch of emails to request more info on my business which at all times I provided. Paypal then decided to suspend my account indefinitely based on all the valid legitimate information which I provided to them. I have contacted them several times to refund my money which is not theirs and they are withholding my funds which is against the law and a violation of my consumer rights and Federal Banking laws. They have decided to steal my money by embezzling it and converting it into theirs. They are saying they can only release my funds after 180 days which is unacceptable, while I have bills to pay and need to take care of my minor child. Paypal is unjustly violating the law and withholding my funds. I even requested that they at least refund the funds to my customer 's card who would find another way to pay me and they refused. I am very upset, frustrated, and angry. I need them to allow a one-time transfer to my account so that I can withdraw all my funds from their online platform, or send me a check asap for the total amount on my account which is {$4500.00}. It is my money, not theirs. I am not interested in using their platform anymore as I feel like I have been abused and they are stealing from me. This was their decision on my online account webpage : You can't use PayPal anymore At PayPal, we value a safe community for our customers to do business. We noticed activity in your account thats inconsistent with our User Agreement and we no longer offer you PayPal services. Based on this decision, if applicable, you are no longer eligible for PayPal XXXX XXXX as per our User Agreement. This will apply to all existing and future cases you receive. Any bank or credit card information linked to your PayPal account can not be removed nor can it be used to create a new account. You can still log in and see your account information but you cant send or receive money. Any money in your balance will be held for 180 days, after which well send you an email with instructions about transferring your money. Reference ID : XXXX Paypal needs to be fined for violating my consumer rights and embezzling my funds. I want my money returned to me immediately. Please help!
Company Response:
State: CA
Zip: 91343
Submitted Via: Web
Date Sent: 2022-07-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-07
Issue: Other transaction problem
Subissue:
Consumer Complaint: I leveraged PayPal 's program to have my rental tenants pay for their monthly rent using paypal. I have 5 tenants that live in my rental building that have paid their XXXX rent to my PayPal property management business account, and they all paid with bank transactions. Paypal refuses to release my funds now for 180 days. I have been working with them for over a week, and each time, they have a different excuse for not releasing my funds. First it was that they need to put a hold on my funds as a new merchant to verify that no-one will request a refund, then it was that i needed 10 transactions before releasing money - ( originally they would hold for 21 days, now it is 180 ). After several calls and 3 way call verification with my tenants, someone took the hold off the funds. However, i can not move the money to my bank account. I owe my mortage on this building and can not get a straight answer from anyone. I have kept very good logs of all conversations, emails, letters, etc. As of yesterday, i worked with a person ( named XXXX ) that helped me said that she would notify the internal group to remove the limitations. Except - today i came into a notice that said : " After a review, we've decided to permanently limit your account due to potential risk. Youll not be able to conduct any further business using PayPal. '' The " see details link '' says : You can't use PayPal anymore At PayPal, we value a safe community for our customers to do business. We noticed activity in your account thats inconsistent with our User Agreement and we no longer offer you PayPal services. Based on this decision, if applicable, you are no longer eligible for PayPal Seller Protection as per our User Agreement. This will apply to all existing and future cases you receive. Any bank or credit card information linked to your PayPal account can not be removed nor can it be used to create a new account. You can still log in and see your account information but you cant send or receive money. Any money in your balance will be held for 180 days, after which well send you an email with instructions about transferring your money. Reference ID : XXXX However- they are not telling me how i am in any violation ... .. or what i need to do. Do they have the right to just hold my funds for 180 days without demonstrating risk or any cause? Where is the regulatory oversight on this type of money transition? While Paypal is not a bank, they do process payment transactions, so where is the payment processing governance? Do I need to obtain an attorney to get my funds? The disclosures and Agreement do not clearly indicate this type of impact to small businesses .... shame on them. I am glad to provide my log of conversations, screen pictures, and emails for your review. XXXX
Company Response:
State: UT
Zip: 84093
Submitted Via: Web
Date Sent: 2022-07-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A