Date Received: 2022-07-20
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Opened Venmo account on XX/XX/XXXX to get reimbursed from a friend that I helped purchase tires. XX/XX/XXXX Venmo froze account for no substantiated reason for single transaction. Photo ID documentation was uploaded as requested on XX/XX/XXXX. Inquiry on XX/XX/XXXX indicated the review would take XXXX weeks, significantly longer than the initially informed XXXX business days. XX/XX/XXXX informed minimum time for information review is XXXX days. During all inquiries, was hung up on several time and places on hold extensively. No supervisor or XXXX could determine specific reason for freeze after single transfer of funds into my Venmo account. Currently Venmo has {$620.00} in funds in my account frozen and refuses to return it to the original person that transferred it so that I may conduct transaction using different means such a as XXXX or cash.
Company Response:
State: TX
Zip: 76504
Submitted Via: Web
Date Sent: 2022-07-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-20
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: On XX/XX/XXXX I sent my money ( {$2300.00} ) from my Venmo account to my friends Venmo after being told it was okay to do so. After I sent money to my friend account the following day the funds were returned to my account. Then my account became frozen with funds stuck into my account and I was told I cant get money out my account for 180 days because the Venmo account specialist said that was a violation of user agreement. I constantly contacted Venmo letting them know I need money to pay my bills and that I believe my account was frozen incorrectly because I was told that it was okay for me to send money to my friend. Company is vague with responses and told me that my account is closed and Ill have to wait until XXXX to get my money back
Company Response:
State: PA
Zip: 19133
Submitted Via: Web
Date Sent: 2022-07-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-19
Issue: Money was not available when promised
Subissue:
Consumer Complaint: This dispute is with PayPal. They are holding over {$40000.00} from me for the 180 day holding period with no reasoning. They also are allowing customers to file a claim and are not allowing me to provide proof of delivery of items purchased. They are simply awarding the money to the customer without any rebuttal from my business. PayPal is unfairly holding money from me and I am asking for its release.
Company Response:
State: FL
Zip: 32211
Submitted Via: Web
Date Sent: 2022-07-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-19
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: PayPal XXXX XXXX XXXX XXXX on XX/XX/2022, spoke with XXXX. XXXX XXXX Can not add my XXXX account due to being on another XXXX account. Stated I have no other XXXX account under any other email address that Im aware of. Transferred to supervisor XXXX. She refused to remove the bank account on the other account that they had associated with my account, telling me to contact my bank instead. They refused to remove my bank account information from another account, supposedly with my name on it, and after I verified several email accounts that any other account might be associated, she started to cut me off from verifying more email addresses I thought of. Her solution was for me to contact my bank and tell them to refuse any more transactions from PayPal. I told them that would result in wanting to re-issue my checking account information and that was not an acceptable solution. Again, the supervisor refused to help me, referring me to my bank. I only have one checking account in use with PayPal and one PayPal account that I am aware of. The refusal to remove my verified bank account information from an unknown account puts my funds in danger of being fraudulently withdrawn from my account, making the only way for PayPal to do anything about the situation is after the situation has already gotten worse. This is unacceptable. Because of this, I have been denied the ability to transfer {$170.00} from my PayPal account to my personal bank account.
Company Response:
State: PA
Zip: 190XX
Submitted Via: Web
Date Sent: 2022-07-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-19
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Venmo froze my account over a month and is holding {$920.00} and not allowing me to access the money. They claim I have violated PayPal policies but have not given me any explanation to what has happened or why it remains frozen. A request for to be contacted was sent XX/XX/XXXX with a response stating that it was escalated to another department and would take 6-7 days to resolve. I sent a reply to that email with no response and nothing has been resolved.
Company Response:
State: CO
Zip: 80219
Submitted Via: Web
Date Sent: 2022-07-19
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-19
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Venmo froze my Venmo account without notification. When an inquiry was made ( several times ) asking Venmo for the reason for the account being frozen, Venmo said we don't know why, it's automated. The account was promised to be reactivated within 7 days and it is still deactivated/frozen with funds held in the account.
Company Response:
State: MI
Zip: 48322
Submitted Via: Web
Date Sent: 2022-07-19
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-19
Issue: Incorrect exchange rate
Subissue:
Consumer Complaint: On XX/XX/2022, I purchased the merchandise from XXXX XXXX XXXX. XXXX ( XXXX ). On the merchants website, it showed the price of the merchandises in both XXXX Dollars and US dollars. I selected to purchase in XXXX Dollars using PayPal service which is charged to my XXXX credit card. After my order, I saw that the charge on my XXXX credit card from PayPal was almost XXXX XXXX XXXX dollars higher than the amount that the merchant shown on its website. Thus, I decided to cancel my order with the merchant. The cancellation was confirmed verbally via phone call and later confirmed by email by the merchant. On my XXXX statement, it showed that I was charged by PayPal in the amount of {$6100.00} and refunded in the amount of {$5800.00}. The difference between the two amounts was {$240.00}. I contacted XXXX and their response was unable to adjust the amount of differences. I also contacted PayPal but not satisfy with their response. After that, I also asked for help from XXXX XXXX XXXX XXXX ( XXXX ) which ia affiliated with XXXX television. On XX/XX/2022, XXXX XXXX XXXX XXXX informed me that there was no response neither from PayPal service nor XXXX credit card company. In my opinion, PayPal should refund to my credit card account in the same amount that I was charged in US Dollars.
Company Response:
State: CA
Zip: 94587
Submitted Via: Web
Date Sent: 2022-07-19
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-19
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX I received an email from PayPal that I can no longer do business with them. XXXX XXXX - XXXX This email did not provide a reason and phone calls to PayPal support would not answer questions. Their email says they may hold the money for up to 180 days. On XX/XX/XXXX I created a case on the XXXX. ( " XXXX XXXX '' ) I did not receive a response until XX/XX/XXXX. Their slow response was unwilling to assist or further explain. ( " XXXX XXXX '' ) I also contacted the XXXX XXXX Attorney General office on XX/XX/XXXX. The NY XXXX was unable to assist. ( " NY XXXX XXXX '' ) On XX/XX/XXXX, I emailed XXXX. ( " XXXX - Customer Support Fails to Assist Account Limitations ( 1 ) ( 1 ) .pdf '' ) All other attempts at contacting PayPal were unsuccessful and did not lead to a resolution, further detail, or a way forward. Their response on XX/XX/XXXX indicated : " Due to the potential risk of chargebacks and other forms of reversals, your remaining balance will be held for 180 days from the date the limitation was placed on your account. I will personally follow up with your account to ensure that the funds are available to you at this time. ". ( " XXXX - Response from XXXX in PayPal XXXX XXXX XXXX XXXX XXXX ( XXXX ) ( XXXX ) ( XXXX ) .pdf '' ) During this time span no chargebacks or other forms of reversals occurred. According to this, I am entitled to withdraw my hard-earned account balance of {$3300.00}. I never received a follow-up email about the status of my funds. On XX/XX/XXXX I replied to the email asking for an update but received no response. After over 180 days passed I logged into my account to see the account had been emptied by them without notification. I received no email that a withdrawal transaction had occurred. My account was signed up for email notifications when it receives money or has money withdrawn. This transaction did not notify by email as it should have. In XXXX, I began working with the Law Offices of XXXX XXXX XXXX, XXXX We put together a formal demand letter which was submitted on XX/XX/XXXX. ( " PayPal XXXX - XXXX ( XXXX ) .pdf '' ) This letter was addressed to their legal department. We received a response dated XX/XX/XXXX. It should be noted the response received is from " XXXX '' in XXXX Escalations despite this letter being sent to their legal department. Additionally, on the same day of XX/XX/XXXX, my father XXXX XXXX 's account with a balance of {$8100.00} was also suspended. ( " XXXX XXXX Account XXXX '' ) His account was emptied without notice and we were not made aware of this until he logged into the account. The details of this are also summarized in the demand letter. Complaints are also being prepared for submission to the XXXX, New York XXXX XXXX house representative XXXX XXXX, NY XXXX XXXX XXXX XXXX XXXX, and resubmission to the XXXX. Thank you, XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response:
State: NY
Zip: 14120
Submitted Via: Web
Date Sent: 2022-07-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-19
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Beginning on XX/XX/XXXX, a number of my accounts were victim to a large number of unauthorized transactions. My following accounts were victimized : - *XXXX XXXX XXXX credit card account ( charges occurred on XX/XX/XXXX ) - XXXX XXXX credit card account ( charges occurred on XX/XX/XXXX ) - XXXX XXXX XXXX checking account XXXX charges occurred on XX/XX/XXXX ) - *XXXX XXXX XXXX savings account ( charges occurred XX/XX/XXXX - XX/XX/XXXX ) - additional charges to my PayPal account itself, making my PayPal account negative *Please see associated transaction history reports attached to this claim. All of these unauthorized transactions occurred in the amount of either {$0.00} or {$4.00}. The charges on my XXXX XXXXards were listed as the merchant " XXXX XXXX '', while the charges on my XXXX XXXX accounts were listed as either " PAYPAL / XXXX XXXX XXXX XXXX or " PAYPAL / XXXX XXXX XXXX XXXX XXXX I initially filed a dispute with PayPal in XX/XX/XXXX. The initial determination from PayPal was that there was no unauthorized use since the payments allegedly came from XXXX, and I'd previously had a billing agreement with them. However, I did not authorize these transactions, nor do they appear on my XXXX XXXX account, further proving I did not authorize them. After this initial determination from PayPal, the billing agreement between PayPal and XXXX was severed - per my request- on XX/XX/XXXX. It was also determined during this initial dispute that Two Factor Authentication ( 2-FA ) had been authorized on my PayPal account by someone other than myself ; this is proven by the fact that the phone number associated with that 2-FA did not in fact belong to me. Given the fact that the 2-FA was setup by someone other than myself, and the additional fact that no one else has access to nor authority to access any of my accounts, I feel this fully demonstrates that the charges on these accounts were unauthorized. Additionally, since I originally filed the above dispute case, more unauthorized transactions have been attempted on my Paypal account. These new attempted transactions are listed from the same XXXX merchant, and they occurred since the aforementioned billing agreement between Paypal and XXXX was severed. In addition to filing another dispute with PayPal, I have contacted : - XXXX : they stated that since the charges were made via Paypal, I must complete the dispute process with PayPal instead - XXXX XXXX : after filing complaints three times due to poor customer service on the part of XXXX XXXX, they have now denied half of my claims, and are still processing the remainder. They also sent my negative account balance to a collections agency and threatened to close my account, which has now been reversed after I spent another 1.5hrs on the phone with them reiterating that my account had been fraudulently charged. - XXXX bank : they refunded some of the charges, but not all - PayPal : my account remains negative, and similar to the issues with XXXX XXXX, they have send my negative balance to a collections agency despite the fact I have already submitted multiple complaints indicating that these charges are fraudulent. Thank you for your thoughtful attention to this situation. I appreciate your time.
Company Response:
State: CA
Zip: 94122
Submitted Via: Web
Date Sent: 2022-07-19
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-18
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I have a frozen account with Venmo. I have made multiple calls and emails trying to find out why with no answer. I would like my money and to know why my account is frozen. It has been almost 2 weeks with no answer. I have verified my identity. The email address on file for venmo is XXXX. I no longer can access that account and the new email is XXXX XXXX
Company Response:
State: FL
Zip: 344XX
Submitted Via: Web
Date Sent: 2022-08-31
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A