Date Received: 2022-07-23
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: My payroll direct deposit is deposited into a vemo account I got a direct deposit into my venmo account on XX/XX/2022 when I went to go use my card and also send my daughter money I got an alert saying that my account had been frozen after that I had emailed the support team for venmo and submitted the documentation that they needed they said there was a security reason for them to freeze the account I sent over my driver 's license my marriage license and both of my bank accounts that are attached to the venmo account XXXX days later last night XX/XX/XXXX she lie XXXX at around XXXX a.m. I got an email from the support team saying that my account had been unfrozen and I will be able to use my account like normal this morning XX/XX/XXXX I went and I sent out money to my daughter and I got an alert that said you can't do this your account is frozen again I talked to the people at venmo the person I spoke with was very compassionate and understanding and also said this was no fault of my own that somehow they had put restrictions on my account that when anything is done that has anything to do with those restrictions my account would freeze when your account of your account freezes with venmo it can take up to seven or 10 business days for it to get fixed this is my only income I was laid off last week on Thursday the only dime I have was the {$580.00} that was in my account my children have not had any groceries my animals have not had any dog food the only people that are suffering through this are my children so I have expressed this to demo several times a day and I still get no reply back.. the reason why I'm filing a complaint with you all it's because I googled what to do when you're trying to file a complaint with a bank and this is what I got so please I need you all 's help please contact me ASAP so I will not have to send my children to other family members just for them to have nutrition
Company Response:
State: NC
Zip: 273XX
Submitted Via: Web
Date Sent: 2022-08-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-22
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: i called and closed my account for theft. they had me send my balance to the card account they closed!! with over XXXX $ in it! also they did not close my account until after someone spent all my money! then they proceed to tell me it was me, when I had no access to my card bc it was stolen! now they wont give my money back or even acknowledge my complaints! PAYPAL PREPAID XXXX XXXX IS XXXX HOW CAN ANY CARD BE SECURE IF ALL YOU NEED IS A SOCIAL, BIRTHDAY AND THE CARD?!! NO ACCOUNT ARE SAFE ANYMORE IF ANYONE KNOWS YOUR BIRTHDAY, PHONE, EMAIL, ADDRESS OR SOCIAL. YOUR XXXX AND THEY THIK ITS YOU STEALING YOUR OWN XXXX THIS COMPANY IS XXXX IN HOW THEY TREATED ME! THIS ISNT THE FIRST TIME EITHER
Company Response:
State: UT
Zip: 84078
Submitted Via: Web
Date Sent: 2022-08-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-22
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: My PayPal account was closed on XX/XX/2022, without a crude reason. I have been using the service for the last two months without an issue, until they permanently limited my account on the stated date. The company has caused inconveniences in the plans I had for the week and the pending bills I had. The decision the company took was unfair and unexpected. The account had {$39.00} plus the other pay I was expecting from the website of XXXX XXXX which I've been working for ; from early XXXX, 2022. The limitation to my account I think it wasn't a very fair move, despite the fact I confirmed all the documents the company asked for.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-07-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-22
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: FORMAL CEASE AND DESIST LETTER TO PAYPAL IN RE : 1 ) Case ID XXXX XXXX ) Case ID XXXX XXXX ) Case ID XXXX XXXX ) Case ID XXXX XXXX ) Case ID XXXX I am hereby demanding PayPal cease and desist contacting me or trying to collect for these disputed transactions from me given I have no knowledge of these transactions and have strong reason to believe someone conducted these transactions under my name in order to carry out this fraudulent scheme. I have never had a PayPal account under my email address and believe someone created an account in my name to conduct fraudulent transactions. I do not recognize this activity and didnt know there was a PayPal account established in my name under this email address and am requesting I not be obligated to pay these amounts given I never opened this PayPal account or conducted these transactions. PayPal has also stated to me there is no active account under my email and it assumes the fraudulent account was closed so there is no way for me to respond to this case and let you all know this and what was going on here. I did not authorize nor do I recognize any of these transactions, therefore, shall not be obligated to pay for these disputes transactions and will file a lawsuit against PayPal in the event PayPal tries to make me pay for these transactions which I know nothing about. I have already requested PayPal stop contacting me under FDCPA in regards to these transactions and cease any and all communication in regards to these transactions which I know nothing about and in the event PayPal continues to try to contact me in regards to these transactions and/or attempts to force me to pay for transactions I know nothing about my attorney is already prepared to file a lawsuit. Sincerely, The XXXX XXXX XXXX
Company Response:
State: AL
Zip: 365XX
Submitted Via: Web
Date Sent: 2022-07-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-22
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I had an account with PayPal and they suddenly closed it and will it allow me to withdraw my funds. They are holding my money and refuse to allow me to access it. Please help!
Company Response:
State: VA
Zip: 23452
Submitted Via: Web
Date Sent: 2022-07-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-21
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: Email from : # # -Confirmation XXXX Heyy Dear XXXX, You have sent {$720.00} to Paypal XXXX XXXX It may take 24 hours for this transaction to appear on your account. Items : {$690.00} Shipping & handling : {$21.00} Total before tax : {$710.00} Estimate Tax : {$14.00} Order Total : {$720.00} Payment Method : XXXX CREDITS. Order Number : XXXX Product : XXXX XXXX XXXX XXXX XXXX XXXX - ( XXXX XXXX GXXXX XXXX XXXX XXXX ) XXXX ( XXXX XXXX XXXX XXXX XXXX XXXX kg ) Order Date : XXXX - XXXX - XXXX Please note that a signature is required for the delivery of the package. If no one will be available to sign forthis package, you may wish to make alternate delivery arrangements Your order will reach you within 3-5 working days. Youwill receive a tracking link once the order is shipped. Youcan check the status of your order by logging into your account If you have any questions about your orderplease contact us at Call Our Customer Support Care : XXXX ( XXXX ) - XXXX - XXXX for further assistanc Team Pay_Pal
Company Response:
State: NM
Zip: 880XX
Submitted Via: Web
Date Sent: 2022-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-21
Issue: Fraud or scam
Subissue:
Consumer Complaint: I am receiving fraudulent emails DIRECTLY from XXXX. I have reported the two emails directly to XXXX and XXXX and have not received a response. I am highly concerned because they are emailing directly from the legitimate paypal email address.
Company Response:
State: NJ
Zip: 07003
Submitted Via: Web
Date Sent: 2022-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-21
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: There is something " odd '' going on with my account I had a negative balance in my PayPal account ( of the chargeback less the PayPal fee ) after making several transfers to correct the problem it is finally fixed. I was wrongly charged for a PayPal XXXX XXXX for XXXX less the PayPal fee, that really is not supposed to be covered by PayPal as it is a SERVICE BEING SOLD. AFTER MAKING MORE THAN XXXX TRANSFER THE PROBLEM WAS NOT CORRECTED. YET THE PAYPAL DISPUTE HAS NOT BEEN ADJUDICATED YET? I would like a full accounting of both of my PayPal accounts ( XXXX XXXX My bank account that I have been trying to add for months will not allow me to add it and they are the correct deposits as you can see from the evidence attached
Company Response:
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-21
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I have a fraudulent transaction for the amount of {$300.00} that was posted on XX/XX/2022. Upon noticing this charge, I reported it to PayPal on XX/XX/2022. It has been a month now and I have not received a resolution from PayPal, nor have they credited my account while they conduct their investigation.
Company Response:
State: MA
Zip: 02138
Submitted Via: Web
Date Sent: 2022-07-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-21
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: Dear CFPB, It appears that PayPal has once again frozen our account requesting the very same information they requested the last time they froze our account. PayPal is requesting documents which are not possible to provide in XXXX. Now they have even prevented my account from receiving funds from my clients and important donors from all over the world including the U.S.. PayPal is requesting utility bills as proof of business location in a country ( XXXX XXXX that still receives their mail in po box es at the post office. There are no utility bills that are issued to a business location in this country. All utility bills are sent to the listed po box . As a result, it is not possible to provide a utility bill as proof of business location. I have instead provided our business registration document which was issued in XXXX from the government of XXXX. It has the business location as an approximate area. But because it was not issued within the last 12 months, PayPal is saying they can not accept it. This makes it impossible to provide PayPal with what they are requesting since the government can not re-register us as a new business when we were registered back in XXXX. I am re-opening this case because PayPal is conducting the very same unethical account limitations as the first time I raised this complaint with XXXX and The Consumer Financial Protection Bureau. I am requesting that the XXXX provide me with assistance again so that this case does not arise again. I am also requesting that PayPal stop limiting my account just because I have done business in excess of USD {$200000.00} and I happen to be from XXXX. What they are doing is highly discriminatory and unfair. We raise funds as a church to feed hungry people in XXXX. The limiting of our account and the delayed responses after requested information has been submitted is very unprofessional. Since this is happening for the second time, we at XXXX XXXX XXXX XXXX request your immediate assistance. Kind regards, XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-08-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A