Date Received: 2022-07-24
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hello, I got a new phone number. I tried to open an account with Venmo, but their system had a bug that was asking me to log in with the previous user 's account... Aside : I think it may have been possible since the customer support was not aware of this bug. I found another bug or two in their system and helped em fix it. I needed to use Venmo fast for living expenses so I signed up with an old phone number that was going to expire soon since customer support ended up giving me 31 support emails on this bug and how to fix it ( I'm a software engineer ). Now, despite me giving them technical support how to fix their system, knowing I entered bank account info, and more, they were unable to transfer my account from my old phone number to my new number. I can not log into Venmo, and their customer support will not help me. Now with my old phone expired, they have banking information of mine, and I can't log in and customer support will not help. They're beyond giving me the run around at this point which is actually ironically funny since I actually helped them debug and fix their system in the customer support emails, but they will not give me even basic customer support to transfer the account... I help them, they give me the run around like they're deliberately trying to annoy me... Isn't illegal to keep someone's banking information on file against their will? On top of this, I am not confident they fixed their system so if someone gets my old recycled cell phone number, they possibly could get my banking info. To me this is egregious in terms of philosophy. They wasted over 10 hours of my time, and I was unable to get the financial help I wanted from a friend, and that's just fine... But really ... to not let me transfer my account or even cancel it even after I helped them considerably? We live in a world redefining the world thank you. Anyway, take care guys, I don't know if this will even reach someone, XXXX XXXX
Company Response:
State: PA
Zip: 150XX
Submitted Via: Web
Date Sent: 2022-07-24
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-24
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: I withdrew {$1200.00} from my Paypal account back in XX/XX/2022. After 3 days, Paypal reversed that transaction from my bank and terminated my account on XX/XX/2022. My account stated that I will be able to withdraw the money after 180 day. Paypal is holding on to the money incase if they have to pay any of the clients of mine. After 180 days, on XX/XX/2022, I tried to withdraw the money, I was getting errors. So, I contacted Paypal and the next day, XXXX XXXX, Paypal withdrew the money for themselves. When I try to contact Paypal, they're shifting the blame to their " back department '' and no one can get in tough with them to see why Paypal paid themselves with my funds.
Company Response:
State: NJ
Zip: 08876
Submitted Via: Web
Date Sent: 2022-07-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-23
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XXXX I added a new bank account to my Venmo app. I began a bank transfer of funds for {$1000.00} out of the {$3000.00} total balance. The transfer failed and immediately my venmo acccount was " suspended for violation of use ''. Confused, I called the customer service line to be told that she saw my account was frozen but did not see a reason why. She told me that I would receive an email from a third party account specialist in 6-7 days and she had no other way to assist. I sent two emails to the Venmo email customer service seeking assistance in withdrawing my money. On XXXX My email was replied to by account supervisor XXXX and still provided to answer to why my account was suspended or how to access my funds. I replied to his email asking for clear clarification of those same questions on XXXX. He never replied to that follow up email. On XXXX Still having no response to my urgent questions, I sent supervisor XXXX XXXX follow up email and called customer service. They said the only way to communicate my concerns was through email and general customer service ( the only customer service offered ) could be of no assistance On XXXX Again having no response or way to access my {$3000.00}, I conducted a customer service chat and was informed that now the 6-7 day wait time to even get a response from Venmo account specialists turned in to a possible 3 week wait time to get a response. I expressed my frustration and desire to simply withdraw my funds from Venmo. On XXXX Still having no response from the account supervisors via email from my emails sent on XXXX ad XX/XX/13, I reached out to Venmo customer service via chat. Once again, I was provided no answer to why my account was suspended, how I could access the {$3000.00} of a balance in XXXX, and no contact information or method to contact a general account supervisor or an account specialist. XXXX 's only solution was to " be more patient ''. On XXXX Again having no answer or assistance in accessing my {$3000.00} ( now, 16 days after the original account freeze ), I again sent an email to the account supervisor XXXX requesting an explanation to why my account was in violation and how I could access and remove my funds today. I have yet to receive a response.
Company Response:
State: NJ
Zip: 07748
Submitted Via: Web
Date Sent: 2022-07-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-23
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: XXXX XXXX XXXX opened a Pay Pal account with phone number XXXX at XXXX XXXX XXXX XXXX GA XXXX. She opened the account with my name, date of birth and social security number. Pay Pal won't give me the proceeds from the account.
Company Response:
State: LA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-07-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-23
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XXXX XX/XX/2022 I woke up to an email from PayPal stating that I can no longer do business with them and that they decided to permanently limit my account because my account was found to have a potential risk associated with it. The email I was sent has been given the following reference ID : Ref ID - XXXX and was sent on XXXX XX/XX/2022, XXXX. The email sender was XXXX. I have been an active user on PayPal for the last 8 months, having my account on permanent limit deeply cuts into every aspect of my life. The night before XXXX XX/XX/2022, I had attempted to withdraw an amount from my PayPal account I did not end up to complete the transaction. I am confused, would this be the reason why my account had to be put on permanent limit or what? I feel like I deserve a succinct clarification because I really do not understand this at all. I also realized that earlier on, PayPal had demanded that I was to confirm my identity, You've exceeded a regulatory limit on payments you can send in a year. To comply with regulations, we need to confirm your identity as the account owner. This will help you avoid account limitations. For some reason, I did not see the notification early enough ; just in case this was the reason I deserved a temporary limit until I confirmed my identity. I went ahead to confirm my identity and it was approved as of XXXX XXXX but still the account is on limitation. I've tried to contact PayPal about the same but the only response I got back was an automated message that didnt help to resolve my issue.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-07-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-23
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I've opened an account with Venmo so I could recieve payment for some baby items I sold to a customer online. Only form of payment she had on her at the time was venmo. So I set up the account and recieved the payment. From the minute I received the payment Venmo has frozen my account even after successfully might I add verifying my identity ( so I know that isn't the problem ) and I've personally wrote them 5 times and spoke to 5 customer service representatives who tell me all the same exact thing. The first two told me the day that if happened to give them up to 1-2 weeks to get back with me about the status of my account and couldn't tell me why it was frozen and when or if they could even unfreeze it! Then 2 and a half weeks later, no response. I wrote 2 more separate CSR 's and was given the same excuse, no explanation, but told that it would be forwarded to an escalation team and keep an eye on my email but it could take up to 2-8 weeks for a response! This is after I should've already recieved a response might I add and haven't. Over a week late on top of that! I just want my money and I want to close the account. It seems that no one actually works at Venmo, atleast not a living breathing human because I have screen shots where I was stuck at the gas station with my XXXX in the back seat out of gas and needing to use my money on Venmo to put gas in my car so we could safely get home and after explaining this to Venmo they still offered no explanation or even a resolution and simply did not give a XXXX XXXX. I personally will never use them again after the blatant disregard for my child and I in Florida in 102 defeee weather out of gas stranded with no way to even access MY MONEY that they have STOLEN from me. No matter what I do or who I speak to I can not transfer, send, or even withdraw money I was sent for payment for something over a month ago!!!
Company Response:
State: FL
Zip: 32505
Submitted Via: Web
Date Sent: 2022-08-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-23
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I had an account with Paypal and was using it to handle some online transactions involving our website. I had a balance of {$920.00} USD in my account and suddenly one day my account funds were frozen. Around late XXXX, Paypal claimed that I violated their Acceptable User Policy and as a penalty froze my money for which they said would be for 180 days. On XX/XX/XXXX Paypal completely withdrew all of my funds and kept it for themselves. The Paypal transaction ID is XXXX I tried to contact them multiple times over the next couple years to recovery my funds but rather than let me explain that there was no violation of any Acceptable User Policy, they refused to hear my situation and kept rejecting my requests for the account funds to be rightfully returned to me. They claimed that I sold adult content using their platform. However, what I sold was just online VIP membership upgrades via the chat software we use on various websites throughout the internet. There was absolutely no adult content being sold. I tried to explain this through multiple channels and reached out to various departments but the rejected me each and everytime.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-07-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-22
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: 1. Received a letter from XXXX, XXXX stating that I owe a Paypal debt. Letter came on XX/XX/2022. 2. Called company right away and they said I did owe the debt and they would not explain any of it to me. Also, I asked for proof of the debt and was told that was in the letter ( it is not ). 3. Told company that I NEVER had a Pay in 4 account EVER. They stated that I was still responsible for the {$620.00}.
Company Response:
State: FL
Zip: 342XX
Submitted Via: Web
Date Sent: 2022-07-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-22
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Venmo has held XXXX of mine since XX/XX/2021 to do and investigation on suspicious activity. They investigation is complete they found no problem I've verified my identity and previous bank account details before they allowed me to deposit the XXXX into my account XXXX. XXXX I sent to a friend and XXXX to another account then they froze the account I still have XXXX balance available I can't withdraw or update my bank details to withdraw my funds
Company Response:
State: NV
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-07-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-22
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: If you know someone's email address, You can go to https : //www.paypal.com/signin and select " Login with one-time code ''. If that person has an account with PayPal, PayPal will in response give you the first and last four digits of mobile number associated with that account : XXXX Then PayPal will text a 6 digit login code to that phone number and allow you to login to that person 's PayPal account using only that 6 digit code. This one-time login code bypasses any two-factor authentication you may have setup. I received two text messages from PayPal this morning from unknown person trying to login to my account using this one-time code process. What XXXX designed this totally insecure login method that reveals half the digits to my phone number to anyone who knows my email address? How many people will have their PayPal and other bank accounts compromised because of PayPal 's stupidity?
Company Response:
State: TX
Zip: 75052
Submitted Via: Web
Date Sent: 2022-07-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A