Date Received: 2022-07-18
Issue: Fraud or scam
Subissue:
Consumer Complaint: XX/XX/XXXX {$120.00} sent to XXXX XXXX acting as representative for XXXX XXXX who was sent {$110.00} on XX/XX/XXXX. Others on XXXX said she is a well known XXXX and she was active on social media fan pages for XXXX. XXXX is a scammer and never sent any of the items promised. She used PayPal and they claim to not be able to do anything about it. SOMEONE SHOULD BE TRACKING THIS GIRL! XXXX said her family runs their own XXXX server to scam people so now PayPal and XXXX are both a part of their scam of people. PayPal told me to file a dispute/claim with you so here it is.
Company Response:
State: IA
Zip: 52722
Submitted Via: Web
Date Sent: 2022-07-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-18
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal decided to close my account without a valid reason. I submitted all relevant documents that they did ask me to provide but my account still got terminated. It is my belief that my account was not handled with any care during the review of my documents because otherwise I would have my account back. Please help follow this up for me as my account closure was not fair at all.
Company Response:
State: CA
Zip: 92647
Submitted Via: Web
Date Sent: 2022-07-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-18
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: Paypal put limitation and holds on my account and then I could not get straight answer from them would hangup and end calls here is the reference number XXXX and statement they have on my account You can't use PayPal anymore At PayPal, we value a safe community for our customers to do business. We noticed activity in your account thats inconsistent with our User Agreement and we no longer offer you PayPal services. Any bank or credit card information linked to your PayPal account can not be removed nor can it be used to create a new account. You can still log in and see your account information but you cant send or receive money. Any money in your balance will be held for 180 days, after which well send you an email with instructions about transferring your money. Reference ID : XXXX
Company Response:
State: LA
Zip: 707XX
Submitted Via: Web
Date Sent: 2022-07-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-18
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: Venmo charged a 1.9 % fee plus XXXX cents for a transfer from my kids marching band member because the XXXX ( who is probably not legally old enough to have an account ) incorrectly chose purchasing a service option when they made the transfer. Rather than correcting the problem on their end ( which is ridiculous since theyre the ones pocketing the fee ), Venmo insisted that I must reach out to the kid to untag his transfer.
Company Response:
State: GA
Zip: 30030
Submitted Via: Web
Date Sent: 2022-07-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-17
Issue: Fraud or scam
Subissue:
Consumer Complaint: My PayPal account was locked And they said I can access my money in 180days Now my account have been locked for more than 180days and I cant reemive my funds I mail and call them but they dont want to help Please help me out I need my money My email is XXXX My name is XXXX XXXX
Company Response:
State: MO
Zip: 650XX
Submitted Via: Web
Date Sent: 2022-07-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-17
Issue: Identity theft protection or other monitoring services
Subissue: Problem with product or service terms changing
Consumer Complaint: Description of Complaint : PayPal. I have been using PayPal to receive payment for my online business, on the XX/XX/2022 I received a payment of XXXX $ Merchant ID : XXXX for a service I rendered and the payment was put on hold for 24hrs, but after 9 hours I got a notified from PayPal that my account has been permanently limited i immediately contacted executive officer and I was told I broke PayPal disagreement which I didnt do anything bad and my account didnt violated any of their rules, and I feel this wasnt fair on my part as I cant have control over how other people use their PayPal account, I just really want my account back.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-07-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-17
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I signed up for PayPal to receive payments for my online Business and also pay for my stuff using the same platform. On the XXXX of XX/XX/2022, I added my credit card details to my PayPal account and was charged {$1.00} for adding my card and was still charged {$1.00} to verify I was the account owner the verification money was never returned to my card of PayPal Merchant XXXX. I gladly provided the files required all was fine then I clicked on the home page I saw my account has been permanently limited. I feel misjudged and I really want my account back
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-07-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-16
Issue: Fraud or scam
Subissue:
Consumer Complaint: my PayPal account was permantenly limited in XX/XX/2021 I received a message that I can withdraw my funds after 180 days the time has already passed but no change to withdraw the money I called costumer support several times and each time I get a different reply one person even told me that there is no rule that after 180 days I will get my money? what kind of scam is this? I have received only transfers from family and friends and PayPal wont give me my money now? first customer support told me on the phone I need to wait 180 days, after 180 I was told I need to wait 1 more month. after that I called they tell me in 2 days I get an email to access my money. and now still the same I have no access to my money and they owe me XXXX USD and XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-07-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-16
Issue: Other transaction problem
Subissue:
Consumer Complaint: Filed a complaint through PAYPAL because i sent an amount of {$75.00} USD to the wrong person. When I requested a refund, they negated my request and proceded to send the amount of money to the person.
Company Response:
State: PR
Zip: 007XX
Submitted Via: Web
Date Sent: 2022-07-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-16
Issue: Fraud or scam
Subissue:
Consumer Complaint: XX/XX/2022, I sent XXXX via PayPal to XXXX XXXX for tickets to a XXXX game. They insisted to send it as PayPal Family and Friends, and they would send tickets right away. As soon as the money was sent, they blocked us on XXXX and didn't send any tickets. Within the hour, the same day, I sent a report to XXXX, and asked XXXX XXXX for the money back. PayPal declined my request even though the funds have not left my back account yet. My bank says I have to wait to until the funds leave my account before they can investigate. PayPal says XXXX will have my money by XX/XX/XXXX, they should stop the transaction. XXXX XXXX - XXXX XX/XX/XXXX, XXXX Sent - {$94.00} Your recipient should have the money by XX/XX/2022. Repeat this transaction Paid with ( XXXX XXXX XXXX XXXX XXXX ) {$94.00} Transaction ID XXXX Contact info Message XXXX XXXX Note Tickets XXXXXXXX XXXX XXXX Sent to XXXX XXXX {$90.00} Fee {$4.00} Total
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-07-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A