Date Received: 2022-07-14
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I used Venmo on XX/XX/2022 to send money to my cousin. At the suggestion of Venmo Customer Service, I send the money in two separate transactions ( {$2500.00} and {$2400.00} ), and I also added my Debit Card to my account to send the money from. I had contacted Venmo customer service because I was getting error messages and a locked account upon trying to send the money. After the money left my account, I checked with my cousin to confirm she had received it. She did not received the money. So she contacted Venmo customer service. They asked her for her driver 's license number, her bank account number and several other pieces of information. The money still didn't go into her account. She contacted them again, and they said that it would take 10 to 14 business days for her to receive an email from Venmo that would allow the money to go into her account. A few days later, she was told by Venmo Customer Service that her account was locked, and she was being investigated for internet fraud. She is still waiting for further information from Venmo and is concerned that the money will somehow never be put into her account. I was never contacted by Venmo to confirm that I did intend to transfer the money to her and prove that it was not a case of fraud. Venmo has not provided sufficient information about the reason for holding her money, and we are very concerned about Venmo never transferring the money into her account.
Company Response:
State: NY
Zip: 14626
Submitted Via: Web
Date Sent: 2022-07-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-13
Issue: Other transaction problem
Subissue:
Consumer Complaint: Yesterday which was XX/XX/XXXX of XXXX I got a notification from PayPal, they said they've temporarily limited my account and I need to provide some documents for them to review, I submitted all the documents they asked for, they did the review and didn't even reply to my mail, it was in the early morning which is XXXX of XX/XX/2022 that I logged in to my account to see if limits have been removed, that was when I saw that they've permanently limited my account, saying they'll hold my money for 180 days. Honestly I feel terrified because I don't know what I did that could result to my account limitation and request for explanation.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-07-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-14
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Had valid transaction in XXXX. Sender ( family member ) had fraud in their debit card and filed a fraud claim on specific venmo transactions with his bank. Appears XXXX indicated all past two month XXXX Venmo are fraud and my credit he sent was part of it. Without a message or warning Venmo attempted to recall the funds from my account and now froze My account as it now negative based in the incorrect claim by XXXX. Without any explanation from Venmo im now calling and getting the run around from Venmo and now im told provide evidence. Why was this first not requested during their investigation and with a broad stroke im now locked out for 30-75 days and labled a fraudster. What kind of customer service is this Venmo? Beyond frustrating and poor customer service
Company Response:
State: CA
Zip: 95111
Submitted Via: Web
Date Sent: 2022-07-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-14
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: On XX/XX/22 my friend was sending me money through paypal friends and family. He had owed me money because last year I paid his rent when he XXXX XXXX and couldn't work. He sent me total of {$6000.00} and the next day paypal put a permanent limit on my account and now I cant transfer the money, I cant use the money, I cant send or receive any more money. I submitted ALL the necessary docs possible such as DL, social, birth certificate, passport and even multiple bank statements and they are STILL holding my funds!!! This is negatively effecting my ability to pay bills and support my family and they are constantly giving me the run around. I do everything they ask yet they continue to tell me " 24 hours '' " 72 hours '' blah blah blah
Company Response:
State: NJ
Zip: 070XX
Submitted Via: Web
Date Sent: 2022-07-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-13
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/2022, I received communication from PayPal accusing me of violating PayPal 's Acceptable Use Policy and subsequently permanently blocking me from doing business with PayPal. After a thorough review of PayPal 's most up-to-date version of the Acceptable Use Policy, I unequivocally denounce any wrongdoing or violations of this policy. I have never disputed a transaction, never chargedback a PayPal transaction with any of my banks, none of that. PayPal does not provide any method of appealing the decision ( which was likely an automated decision to begin with ). Many online merchants only offer PayPal as a payment method, so PayPal 's misguided decision to cease business with myself creates a problem that is beyond the scope of directly transacting with PayPal itself.
Company Response:
State: CA
Zip: 92648
Submitted Via: Web
Date Sent: 2022-07-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-13
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2022 I wanted to buy a console from someone and used PayPal to transfer money to the seller but the seller did not send package and does not want to refund money
Company Response:
State: CA
Zip: 92374
Submitted Via: Web
Date Sent: 2022-07-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-13
Issue: Other transaction problem
Subissue:
Consumer Complaint: I received a payment of {$2500.00} from an insurance company through Venmo on XX/XX/XXXX. My account was frozen the same day but I never received an email to notify me and I had to contact support to find out. I was told to wait 6-7 business days for their team to review. I sent my identification as requested by venmo chat support the next day. I reached out again on the XXXX because I still had not heard from venmo about the case and was told by chat support that it would be reviewed between the XXXX and the XXXX. I contacted support again on the XXXX because I still had not received any emails and I was told it would now up to 3 weeks to review. I haven't received any of the emails I should have regarding the situation and have had to go through support every step of the way. Venmo won't tell me why my account has been frozen or guarantee that I will be able to access the money after the period of time they are asking me to wait.
Company Response:
State: IA
Zip: 50010
Submitted Via: Web
Date Sent: 2022-07-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-13
Issue: Other service problem
Subissue:
Consumer Complaint: On or about XX/XX/2022 I noticed that when I tried to transfer my mother-in-law {$35.00} for my monthly gym membership my Venmo account was locked. I reached out to Venmo on XX/XX/2022 to inquire about the " frozen account '' and see what I needed to do to resolve the issue. The first person I spoke with informed me that I should have received an email from a " specialist '' and that I needed to respond to that email with the required documents and information needed to have my account taken from a frozen status. I explained to the customer service agent, that I never received any emails from Venmo or a specialist, and even checked my junk mail in my email. Also, on the same phone call I confirmed my email address with Venmo to make sure they had the right one on file. A second phone call was placed to Venmo support in regards to the same issue, my account was still frozen five days later and the issue still has not been resolved. When I reached a customer service agent, I explained to him that previous issue I was having and went over with him what was told to me by the previous customer service agent. He then told me that I should still needed to look for that email and when that email arrives to respond to the email. on XX/XX/2022, I sent an email to Venmo Support outlining my ongoing issues and also requesting assistant from them on helping me get my account out of a frozen status. As of this filing, I still have not received an email from Venmo, Venmo Support, or a Venmo Specialist to correct my ongoing issue. My account as of XX/XX/2022 is still locked and I am still unable to use my Venmo account. Attached you will find email corespondent between myself and Venmo Support in regards the ongoing issue with my account still being frozen, even after their quoted time frame.
Company Response:
State: LA
Zip: 707XX
Submitted Via: Web
Date Sent: 2022-07-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-13
Issue: Other transaction problem
Subissue:
Consumer Complaint: Hi there. My name is XXXX XXXX. Email : XXXX. Contacting you regarding my PayPal case ( XXXX ). PayPal transaction ID : XXXX Transaction Date : XX/XX/2022 Transaction Amount : {$1000.00} USD Case was closed without refund and I can't work with PayPal or seller. Before i opened case on PayPal, I have opened return request on XXXX and return was delivered successfully back to the seller on XX/XX/XXXX. As return was delivered back to the seller one of XXXX representative told me that refund was issued and case was closed in my favor, but i have not received any refund notification and after this i have opened case on PayPal. Order was returned with XXXX and signature confirmation was included. I've added all documents on case. Surprisingly, On XX/XX/XXXX XXXX representative told me that refund was issued but i have not received any refund notification. After this ive opened case on PayPal. I received defective item from the seller and i let them know regarding this problem and once return was accepted it was shipped and delivered back to the seller successfully more than 19 days ago. Ive uploaded return tracking information and additional proof of delivery from XXXX. Return was completed with XXXX XXXX service where signature confirmation was included. Case was closed and i have not received my refund. I have contacted PayPal about case resolution but I have not received any response. I wasted my money and item as it was returned. Seller not responding me, nor PayPal. Need your help to fix my problem. Thanks
Company Response:
State: DE
Zip: 19720
Submitted Via: Web
Date Sent: 2022-07-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-12
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: PayPal Debt card / moblie bank Wrongly closed my account with my old email XXXX they fasly accused me of fraud when I showed them plenty of times where the money came from proof and etc they decided to steal not listen to me shut my account down and mess up my credit
Company Response:
State: PA
Zip: 19120
Submitted Via: Web
Date Sent: 2022-07-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A