Date Received: 2022-07-16
Issue: Other transaction problem
Subissue:
Consumer Complaint: I went to make a payment to my insurance company through PayPal, I have over seven different accounts with PayPal so just like any other transaction I thought I would be prompted to select which account I want to use. I was not and what happened was they automatically selected my bank account. I went onto PayPal to try to change the payment method and at that point I determined it was too much of a hassle so I cancel the payments and paid through my own independent method. In that time PayPal attempted to take that same money which was {$310.00} out of my account three times which then XXXX calls for me to be charged overdraft fees. I reached out to PayPal to inquire about this as well as asked them to give me my money back for my overdraft fees and I was told that they would give me a letter but there was nothing else that they could do for me. I spoke with a XXXX who is a supervisor in the debt collecting department, which I was not supposed to be connected with to begin with because the money had already been taken out of my account.
Company Response:
State: MI
Zip: 48124
Submitted Via: Web
Date Sent: 2022-07-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-16
Issue: Fraud or scam
Subissue:
Consumer Complaint: I made a large payment on my PayPal account, and because I usually make smaller payments, PayPal flagged this as unusual behavior and placed a freeze on the payment for 13 days. This is a business credit card and I have other purchases pending on this card and may not have the credit line available for all of them so I called PayPal to try to resolve the issue. They asserted nothing can be done for 13 days. Then I got a text message " from '' PayPal ( though I'm now realizing it was likely a scam ). It asked for a lot of personal information, my social security number, mother 's maiden name, and credit card information and I supplied all of it and submitted because the interface matched PayPal. But after submitting, I saw at the bottom of the page that there was a warning saying the page isn't secure. The URL associated with it is : " XXXX XXXX
Company Response:
State: NY
Zip: 128XX
Submitted Via: Web
Date Sent: 2022-07-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-15
Issue: Other service problem
Subissue:
Consumer Complaint: I tried to make a Venmo payment to a new person last week, and though there was no fraud involved, Venmo shut down my account. Venmo stated at the time that I would have a clear answer why within six days, but 10 days have elapsed and Venmo has not even replied to my several emails. I spoke with a Venmo customer service rep in the XXXX and she said she would resend my request marked " urgent. '' I still have had no response from Venmo. This low level of customer service violates what Venmo has stated in writing to me and also violates their Terms of Use agreement.
Company Response:
State: CA
Zip: 954XX
Submitted Via: Web
Date Sent: 2022-07-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-15
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I received an email from Paypal which I use as a banking account saying that someone had been using my card and if this was it a purchase that I made or not it was it it was a phone number I called it I questioned the gentleman about his wanting information from me that you wouldnt normally ask so I asked for a supervisor he put a supervisor supposedly on the phone then he started getting hostile with me because he could actually see what I was doing on the cell phone so when I would type I have entered the wrong information hes like no not there go here and then I tried questioning him again about what it was about and he said well we want to find the IP address of where this person took your money once we find the correct IP address then you will receive your money back to the card right away it still sounded fishy to me but I was just really tired because I had it my mother pass away and I live in Texas shes in California and the money I had in that account it was going to be used to go there and have it serviced and I just typed in what he told me to type in then at the end of the conversation he proceeds to tell me youll get your money back in about 45 days and I said you told me right when we were done you were putting it back in I told him Im calling the police Im calling Paypal because obviously youre not Paypal and I called and they used I had like four cards they added a card in my wallet and stole a proximately {$5000.00} Ive been calling trying to get help from every avenue because I need that money my younger brothers and sisters I need to be there for them and I cant because they took the money that I had and I hope that we can get some resolution also I use talk to text so it probably may have some misspelled words sorry
Company Response:
State: TX
Zip: 77429
Submitted Via: Web
Date Sent: 2022-07-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-15
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: It occurred without my knowledge, approval
Company Response:
State: TX
Zip: 783XX
Submitted Via: Web
Date Sent: 2022-07-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-15
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Venmo suspended my account without any explanation. I have been trying to get this resolved for three weeks and no one can tell me why it was suspended or how to fix the issue. When I called I was told it would take 7 business days to look into. I'm still waiting two weeks later. They are holding money in their account that I need access to.
Company Response:
State: RI
Zip: 028XX
Submitted Via: Web
Date Sent: 2022-07-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-14
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Over the past year, I have been receiving sign-in attempt notices, alerting me to the fact that the app was not secure. On XX/XX/XXXX, I received a text and a phone call from someone saying that I need to send information to verify my Venmo account. The text looked fraudulent so I try to log into my Venmo account. As I was calling Venmo, I received another message from them stating that I requested XXXX dollars from another Venmo user. On the account, the Venmo agent alerted me to the fact that someone added another bank account on my Venmo ( not my XXXX XXXX XXXX account that has been on my account for several years and the person who requested the funds posted it on that account. The Venmo agent told me they would investigate but they would need to block my account in order to investigate and prevent further fraudulent charges. Today XXXX, Venmo sent an email stating that I must email the XXXX dollars, though it is obvious that it was not deposited into an account with my name. I am trying to gather the evidence that I sent to them but since they have blocked my account, and I switched phones, they now have all my evidence.
Company Response:
State: GA
Zip: 30044
Submitted Via: Web
Date Sent: 2022-07-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-15
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was refunded {$66.00} at paypal. I tried to transfer the refund to my bank account. The money showed up in my account as - {$66.00}. They deducted the amount instead of giving me a refund. They now have chaged me double for this transaction that I canceled. I am a XXXX XXXX XXXX that needs that money for XXXX now, not days and days from now. The paypal representative was clueless that I have been charged twice and how to get the double money back to my bank account.
Company Response:
State: CA
Zip: 94109
Submitted Via: Web
Date Sent: 2022-07-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-14
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I recently had to dispute a charge on my Venmo account which triggered my account to be put in a frozen status. I received an email to send a picture of myself with a government photo ID which I found very odd not even sure that's legal but I did it anyway. Everytime i try to reach out to them they said someone has my case and should be taken care of in a couple days but as of today my account is still frozen.
Company Response:
State: DE
Zip: 19805
Submitted Via: Web
Date Sent: 2022-07-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-14
Issue: Problem with a lender or other company charging your account
Subissue: Can't stop withdrawals from your account
Consumer Complaint: PayPal Case ID : XXXX Disputed amount : {$890.00} USD Buyer info : XXXX XXXX Shipping address : XXXX XXXX XXXX XXXX XXXX, VA XXXX Date XXXX XXXX XX/XX/2022 Invoice ID : XXXX Transaction ID : XXXX Transaction amount : {$890.00} USD Additional Info Note from XXXX XXXX : No Cardholder Authorization Item details Item name : XXXX XXXX XXXXXXXX XXXX ( XXXX ) Item number : XXXX Quantity : XXXX This is a problem related to several cases of fraudulent activity on our website ( XXXX XXXX XXXX XXXX ). This is one of the cases that was closed in the buyer 's favor with no investigation ( by credit institution ) of the reported case to PayPal. Several unauthorized purchases were done through our website without us noticing it. We sent out the items purchased to find out later they were fraudulent purchases. We reported these purchases to our website platform and to PayPal ( our checkout platform ). PayPal at that time told us the transactions looked legit and there were no claims at that time and they could not do anything about it. I insisted because the orders kept coming in, I reported the IP addresses as coming all from XXXX ( I reported it to them as well ) and basically I could not do anything about it. Then the cases against us for unauthorized activity came through, we have 5 closed cases with a chargeback in favor of the buyer and 4 open cases, there will be more coming. In the case of XXXX XXXX we have recovered the item by intercepting the shipping. We have agreed with PayPal to refund the buyer the money for the purchase, but the more than {$200.00} in shipping plus the recovery fee XXXX charges is still a cost we incurred in. XXXX Info : Your shipment XXXX Estimated delivery The delivery date will be provided as soon as possible. Past Event Label Created Past Event On the Way Past Event Return to Sender Requested Current Event Returned Pay Pal does not respond other than through the message center. They tell me that the credit institution has the final saying and PayPal has nothing to do with it because the buyers placed the claim directly to the credit institution. The credit institutions have never contacted us and we have no way to contact them because that is PayPal 's not sharable info. PayPal authorized these transactions even when they did not meet their criteria ( unmatching zip code, address, and/or CSC ) XXXX PayPal assures its clients to have high technology to detect fraud and that we can rest assured of transactions being monitored. They also encourage us to report suspicious activity and fraud for them to act in our favor. Not the case. They insist to treat every transaction separately and wait until the buyer places a claim. So we can not even treat the whole as a fraud of many transactions with them, because they don't see it that way. So in this case, PayPal is not using their protection against fraud, but making us responsible for unauthorized credit card use as if we would have stolen people 's information and charged their cards. Pay Pal marked each transaction as OK to ship! This fraud if not addressed correctly will cost our company thousands of dollars. We are a family business and our business was at all moments acting in good faith and trusting PayPal 's service as a checkout platform. That is why we pay for what they do. They surely have insurance that protects them against this kind of situation.
Company Response:
State: TX
Zip: 754XX
Submitted Via: Web
Date Sent: 2022-07-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A