Date Received: 2022-08-01
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XXXX XXXXXXXX I went to send my husband {$20.00} on PayPal when I noticed the email was changed, so I called PayPal and explained to them that wasn't my email and they said no problem and that they would fix it. on XXXX XXXX, XXXX, between XXXX am and XXXX am, I heard a ping on my phone saying I had a transaction of XXXX dollars. Simultaneously, I had gotten another message saying that I authorized {$500.00} and then right after that I got yet another message saying that I authorized a transaction of {$3200.00}. Within a minute all of my money was gone, I called PayPal straight away and it said we had XXXX cent balance. From there we opened a claim and they said not to worry, they would fix it. Me and my husband noticed after the first ruling we saw that there was bank in XXXX that was attached to the account ( XXXX XXXX ) and someone else 's name and phone number. We had to enlighten PayPal that there was a different name, number and email attached. There were also clearly two different IP addresses, mine and the person who stole my money. I live in XXXX and have never been to XXXX I never even attached a bank with my account. On XXXX XXXX XXXX they also told us that a computer handles these issues, not an actual person. From there, they escalated it again and told us that a human would be looking at it. They came back and they did not find any unauthorized activity in the account yet again.
Company Response:
State: FL
Zip: 33905
Submitted Via: Web
Date Sent: 2022-08-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-02
Issue: Fraud or scam
Subissue:
Consumer Complaint: PayPal account was locked And they said I can access my money in 180days Now my account have been locked for more than 180days and I can't reemive my funds I mail and call them but they don't want to help Please help me out I need my money My name and email is XXXX XXXX XXXX XXXX
Company Response:
State: MO
Zip: 650XX
Submitted Via: Web
Date Sent: 2022-08-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-02
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I had a company previously on my name. I used pp account using that company which worked for 3-4 months but after that it was limited I don't know why. Now after a year, I have set up a new company which is on my Father 's name. I am My father using all his details on PP as well but as soon as I created the account, they sent me this notification for limit. I have been using PayPal to receive payments for my online business and also paid some of my staff using same platform. I then got a notice that PayPal is permanently limited I immediately contacted the executive office and was told that one of the accounts I used to make payments to and they linked to me had a limitation hence why i was also banned I feel this was not fair on my part as I can not have control over how other people use their PayPal accounts I just really want my account back
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-08-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-01
Issue: Confusing or misleading advertising or marketing
Subissue:
Consumer Complaint: Paypal is very deceptive in its transfer money system. Whe a customer goes tot he " money out '' section of their account to send money to their personal banking institution Paypal offers two options for how to do it : 1. No Fee - within 1-3 business days 2. {$25.00} fee- to transfer within seconds The issue is that the company has intentionally designed the XXXX so that you can't tell which option is selected, they are both blue. If you click on the " No fee '' button, the blues shift but you have no idea if that's what you've selected or not, both buttons look like they couild be selected. However, if you click the " {$25.00} fee '' button the screen immediately takes you to the processing screen. This XXXX design is deliberate to trick a small % of unwitting consumers out of {$25.00}. It is in the same vein as the old scam banks used to run with how they prioritized your purchases and deposits to ensure you overdrafted if at all possible.The government did a great job of shutting that scam down. You could make another huge difference for consumers by having PayPal stop trying to take advantage of consumers with its deceptive XXXX. It's sad the company feels this is necessary for its business model.
Company Response:
State: PA
Zip: 19038
Submitted Via: Web
Date Sent: 2022-08-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-01
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2022, I was unable to log on to my PayPal account because the logon required a mobile telephone number. I've had this PayPal account for more than seven years. I never had a mobile telephone. I signed up for PayPal using only my regular desktop computer and my landline telephone. Since I was unable to log on to the account, I also could not message Paypal support using its own system. On XX/XX/XXXX, I reached a PayPal support person at XXXX He instructed me to change my password ; but after I followed his instructions, PayPal 's interface *still* required a mobile telephone. The support man eventually transferred me to a supervisor. The supervisor suggested that I close my account and open a new account. Only after I asked why the new account wouldn't have a similar problem did he admit that it would. The supervisor finally confirmed that a mobile telephone number was now a prerequisite for login. He could only suggest that I keep trying in hope that Paypal might change the interface so as not to require a mobile number anymore. To me, that sounded stupid. I am XXXX years old, and on a limited income. I will not buy a mobile telephone for the sole purpose of maintaining an account with PayPal. In view of this arbitrary and capricious policy change, I elected to close the account. Because Paypal Inc has direct access to both my checking account and one of my credit cards, I wanted to ensure the *immediate* closing of the account I can no longer access. But Paypal 's online interface requires I be logged on to close the account! The supervisor I spoke with gave his name as XXXX XXXX. ( I am not kidding ; I asked him to spell it out ). He explicitly refused even to give me a mailing address for such routine account correspondence as closing an account. ( He claimed that this was a matter of policy ). I don't think PayPal should suddenly ( and without notice ) make arbitrary and capricious changes to the user interface that disriminate against the CLASSES of their own long-term customers who are ( 1 ) XXXX or ( 2 ) XXXX or ( 3 ) rural or ( 4 ) simply not in a position to use a mobile telephone. This user interface change violates the ADA as regards customers who may use their own ( expensive! ) assistive equipment. It's also a violation of law and CFPB policy for a corporation to make it substantially more difficult to close a [ XXXX-balance ] account with than to open one. In any event, I don't think it is ( or should be ) lawful for a money transfer company to fail to provide its cutomers, upon request, with a proper US mailing address for routine written correspondence regarding the account : But the PayPal supervisor who gave his name as XXXX XXXX explicitly refused to do that. On that narrow basis, I also filed a complaint with California 's Department of Financial Protection and Innovation ( DFPI ).
Company Response:
State: CA
Zip: 95818
Submitted Via: Web
Date Sent: 2022-08-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-01
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Good Morning ; I am a normal good-hearted tax paying citizen of the United States XXXX I am writing to inquire as to the reasoning that Venmo would have a money transmitter 's license if they fail to transmit money when needed. They have committed a most Grievous offense against me with no explanation offered whatsoever. I am stranded at a gas pump on state line late on Sunday evening without a XXXX to my name. I contracted XXXX this last week and it cost me much more than I had readily available to make this trip. I borrowed money from a friend who sent it to me via Venmo and it has been locked in my account with no means to withdraw it. It would not withdraw directly to my linked XXXX XXXX XXXX Account, and when I try to link my debit card associated to the same account, an error appears claiming the ZIPcode, which I have had for well over a year with this very same bank account, is not valid. Upon attempting to send the money back to my friend, my account was locked. The support hotline was of zero help whatsoever and informed me that it could take up to 3 weeks to be resolved due to the high volume of cases they are handling. In what quasi-functioning universe is this even acceptable? We are talking about US DOLLARS held hostage by gross negligence. My safety is at risk. I am literally stranded. Being a money transmitter and accepting fees for transmitting money would insinuate the service Works without fail? That XXXX support should be accessible for ANY issue that may arise? I urge that this case is investigated immediately, as I am assuredly one of the few having this issue with the wit to know whom to ask and whom to report to. Feel free to contact me by thus email with further questions. My support ticket # is : XXXX Under no circumstance whatsoever should a user 's funds be locked without a given reason. This organization offers an account and routing number, a card and banking services. I want answers and I am scared. Please help. Attached screenshot shows I violated terms of service and doesn't explain how. By attempting to send the {$300.00} I could not withdraw BACK to the dear friend who sent it to me???? This is the WHOLE truth.
Company Response:
State: FL
Zip: 34609
Submitted Via: Web
Date Sent: 2022-08-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-01
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Company name : PayPal.Inc I have been using PayPal to receive payments for my business and also paid some of my staffs using some platforms On XXXX XX/XX/2022 I wanted to convert my personal PayPal account type to business type to start my new XXXX XXXX and I stopped in middle of it. the next day I woke up and got charged some cents from one of my clients that I know and I designed for, I noticed in my emails that PayPal limited my account permanently with XXXX XXXX I earned in 3 months. ( in XXXX XX/XX/2022 ) I thought the reason was that I didn't complete converting my account to business type, so I completed it as fast as I can, but nothing happened. I immediately contacted the office in several ways, and they never told me the reason, they kept repeating that I violated the user agreement, while all what I was doing is selling my XXXX XXXX on XXXX, XXXX, and XXXX, and paying some of my staffs on up work, etc only. It's been 3 days, and yet they don't want to tell me what happened or give me my money back at least.. Only repeating thr same message over and over.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-08-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-31
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: XX/XX/2022 {$630.00} was sent to me. XX/XX/2022 I tried to withdraw my funds that was sent to me and was unable to. XX/XX/2022 I sent a email to Venmo stating I was unable to withdraw my funds. XX/XX/2022 Venmo replied asking me to send a picture of my id. XX/XX/2022 I sent Venmo the picture of my ID they requested. XX/XX/2022 I sent another email asking why am I not able to withdraw my funds. XX/XX/2022 Venmo replied with an email asking for a selfie holding my ID. XX/XX/2022 I provided Venmo with a selfie holding my id. XX/XX/2022 I sent a email asking why am I not able to withdraw my funds from my Venmo account. XX/XX/2022 Venmo asked me to send proof of my bank account. XX/XX/2022 I sent my bank statement. XX/XX/2022 I sent Venmo an email asking why I am unable to withdraw my funds. Venmo never replied. XX/XX/2022 I sent Venmo an email asking why I am unable to withdraw my funds. No reply As of today XX/XX/2022 I still can not withdraw my funds of {$630.00} from my Venmo Account.
Company Response:
State: IL
Zip: 60473
Submitted Via: Web
Date Sent: 2022-07-31
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-31
Issue: Fraud or scam
Subissue:
Consumer Complaint: PAYPAL is discriminating against the consumer and participating in unlawful acts under the truth and lending act and equal credit opportunity act. In XXXX, The consumer paid for a product for personal, family and household purposes and the seller of the product ( XXXX XXXX ) did not send the merchandise that was listed for purchase. In PAYPAL agreement, it contains that when the consumer files a dispute, PAYPAL handles the issue. However, PAYPAL is exemplifying discrimination practices because they are making me do EXTRA filings to receive my refund. HOWEVER the consumer has requested that her funds be returned immediately because she has IN GOOD FAITH exercised her RIGHT to request her refund immediately. PAYPAL is refusing to refund which is against the Consumer Protection Rights. I informed PAYPAL that, If this claim is not refunded immediately, the consumer will exercise her rights to report PAYPAL to all government agencies to file a complaint that PAYPAL is in violation for unfair practices and refusing to uphold law and are in violation under the TILA, XXXX, FCRA and any other Acts that are deemed proper regarding this issue. The consumer gave PayPal THREE days to resolve this matter and PAYPAL sent back an email REFUSING to refund the consumer. So here i am, filing reports to the appropriate governmental agencies for violation of undue stress and the delay of time experiencing misconduct and discrimination with PAYPAL.
Company Response:
State: GA
Zip: 30253
Submitted Via: Web
Date Sent: 2022-07-31
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-31
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Hi, My name is XXXX XXXX XXXX I have recently opened a PayPal account and provided all the required documentation asked of me. Upon opening the account at the start it was limited within 10 minutes with no explanation - upon ''resolving '' the issue using PayPal 's own guide I provided further documentation to identify who I am and the account was working- only to be limited again, but this time permanently. I have seeked out PayPal through XXXX as their own website is very hard to find help on as hundreds of other people are having this same issue. I have spoken to a couple of people using XXXX messenger and can provide all the proof/evidence you need. No explanation as to why my account was limited/closed- just for ''security reasons '' is not acceptable as either it is an error on their end or my account has been compromised either option is unknown. I am hoping to use my PayPal account for my business and all I have got so far is ''you can no longer use our services ''. PayPal has not been helpful at all in trying to resolve this issue and I can provide any documentation to prove that it is me. If you do some looking around the internet, the last couple of days I have found countless posts about people who have this EXACT issue. The person who handled the issue was named XXXX. I will provide ALL interactions with PayPal and screenshots below, thank you.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-07-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A