Date Received: 2022-08-03
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/XXXX XXXX XXXX XXXX purchased some household items from my wife and I. On the drive down from XXXX XXXX he lost his checks. He asked if we would accept Paypal. We agree and he added {$70.00} to the agreed upon {$2000.00} for the household goods. When my wife went to withdraw the funds XX/XX/XXXX she received an email from Paypal asking her if the goods had been shipped. She told Paypal the goods were picked up in person. Paypal then sent XXXX XXXX XXXX an email verifying this information. XXXX XXXX XXXX verified the information to be accurate. Paypal then informed my wife their would be a 4 day hold put on the funds. XX/XX/XXXX my wife tried to withdraw the by having a check mailed to her, to only receive a " Link a Bank Account " response. She then tried to link XXXX XXXX XXXX XXXX and XXXX XXXX accounts to Paypal. Neither institution responded to Paypal before the " ping '' timed out. She tried multiple times and failed at each one. I contacted Paypal XX/XX/XXXX using their " chat '' feature to fix the problem. I was given 3 different ways to fix the problem. None of them worked. I then sent an email to XXXX XXXX asking for his help. XXXX from the Executive Office tried to call me twice. I've sent him three email this week. I still can't get my money.
Company Response:
State: MO
Zip: 65536
Submitted Via: Web
Date Sent: 2022-08-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-04
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: I had submitted some disputes with Venmo regarding unauthorized use with my Venmo debit card account. There were multiple charges of the same kind relating to : XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX During the investigation, Venmo had approved and closed out claims relating to the charges above but the had denied the other unauthorized charges with the exact same merchant description or deducted some provisional credits that was were given causing me to go into negative and having to use any of my own funds to bring it back my account back to positive standing. I want to know why Venmo determined that I was at no fault for previous unauthorized charges but the denies other charges from the exact same merchant description? I had brought this concern to Venmos attention and they AGREED that there was a mistake and told me in an email that the previously denied charges had been approved and I should see those credits back in my account. After that, I had not received any credits nor had I heard any further updates. When I tried to get back in touch with them MANY times to get an update as to what is going on, they had ignored me or just gave me the run-around and couldn't get any clear answers as to what was goin on. When I had raised the issue further, they decided to close my account down and I can no longer do business with them? Some examples of the APPROVED charges that were in my favor are as follows ( not all approved are listed. just examples ) : XX/XX/XXXX XXXX XXXX- {$27.00} XXXX XXXX XXXX XXXX- {$70.00} XX/XX/XXXX XXXX XXXX- {$30.00} The following charges that they provided provisional credit for but then deducted later are : XX/XX/XXXX XXXX XXXX {$50.00} ... date of denialXXXX ... date funds were debited XX/XX/XXXX XX/XX/XXXX XXXX XXXX- {$50.00} XXXX date of denialXXXX XXXX.. date funds were debited XX/XX/XXXX XX/XX/XXXX XXXX XXXX XXXX {$75.00} ... date of denialXXXX ... date funds were debited XX/XX/XXXX XX/XX/XXXX XXXX XXXX- {$70.00} ... date of deniaXXXX ... date funds were debited XX/XX/XXXX XX/XX/XXXX XXXX XXXX- {$50.00} ... date of denialXXXX ... date funds were debited XX/XX/XXXX The following charges are ones that had were instantly denied with no fair investigation and no provisional credits provided : XXXX XXXX XXXX {$80.00} XXXX XXXX XXXX- {$65.00} XXXX XXXX XXXX {$50.00} XXXX XXXX XXXX {$130.00} XXXX XXXX XXXX {$100.00} XXXX XXXX XXXX {$100.00} XXXX XXXXXXXX XXXX {$60.00}
Company Response:
State: TX
Zip: 75088
Submitted Via: Web
Date Sent: 2022-09-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-03
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I have been using PayPal to receive payments for my online business and also paid some of my staff using same platform. I then got a notice that PayPal is requesting for my verification details I gladly provided the files required and all was fine until i get notified that my account has been permanently limned I immediately contacted the executive office and was told that one of the accounts I used to make payments to and they linked to me had a limitation hence why i was also banned, I feel this was not fair on my part as I can not have control over how other people use their PayPal accounts I just really want my account back
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-03
Issue: Other transaction problem
Subissue:
Consumer Complaint: My Pay-pal account was permanently limited on XX/XX/2022 without any notification. They just emailed that it has been limited, it really inconvenienced me in terms of withdrawal and i can't do any transaction. As per now the account balance is XXXX, but i was expecting some amount by the time i realized that the account was limited. Looking forward for your feedback.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-03
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I had my XXXX deposited to my PayPal account. That was XX/XX/2021. They have since not let me withdrawal it and at first told me to wait 180 days. Its way over 180 days and Im still waiting and they told me to wait till I receive an email anytime between now and 20 years from now. I have over XXXX in my account.
Company Response:
State: NV
Zip: 89117
Submitted Via: Web
Date Sent: 2022-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-03
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I have used PayPal for more than one year and i have always kept in mind my the policies and terms of PayPal. My business was also running great and i also decided to open an LLC in the united states to further expand my business and also try new businesses. Today i woke up and saw an email from PayPal Which said " You can no longer use PayPal '' " we decided to permanently limit your account as we found potential risk associated with it. '' Without any warning, without letting me explain myself, they have closed my account, in my head i dont think i have violated any terms or policies. and i can also show proof for all of my transactions which took place. I had funds in account of {$360.00} and a customer also had to pay me {$250.00} for a website that i sold on a platform called XXXX. i can not now pay for my hosting, plugins and domains, as my account is banned with any reason : (
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-03
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I had my unemployment deposited to my PayPal account. That was XX/XX/2021. They have since not let me withdrawal it and at first told me to wait 180 days. Its way over 180 days and Im still waiting and they told me to wait till I receive an email anytime between now and 20 years from now. I have over XXXX in my account.
Company Response:
State: NV
Zip: 89117
Submitted Via: Web
Date Sent: 2022-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-03
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My PayPal account was closed because of some activity on my account. Paypal said they will hold my money for XXXX days. That was XXXX year ago. Paypal keeps telling me it is under investigation. I keep calling and they tell me the same thing. I would like PayPal to release my funds. PayPal is basically stealing from me.
Company Response:
State: FL
Zip: 33324
Submitted Via: Web
Date Sent: 2022-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-04
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: was sent {$1600.00} on XX/XX/XXXX for auto parts i sold. was told by paypal i needed to upload tracking and wait for parts to deliver before the payment posted. parts delivered XX/XX/XXXX with a signature and buyer reports parts have been recieved in good condition. have made XXXX attempts to resolve and am not getting any answer. was told a claim was opened twice and received no further communication when i asked about the claims.
Company Response:
State: MT
Zip: 59101
Submitted Via: Web
Date Sent: 2022-08-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-04
Issue: Problem with a lender or other company charging your account
Subissue: Can't stop withdrawals from your account
Consumer Complaint: I had set up my paypal account with my XXXX XXXX as my preferred payment for any and everything I use pay pal for well i paid my monthly payment i didnt want a line of credit i just wanted a secure place to make payments to services. Well paypal took it upon themselves and tried to take {$.00} and {$4.00} out of my checking which was to have been thru my XXXX XXXX. They kept processing it and causing payments to my bills to bounce and racked up over {$500.00} of nsf fees and returned check fees. My bank closed my account but its still owed because paypal will not bill XXXX for services. I had contacted them twice before and so I used my moms secured checking to make again a monthly payment to XXXX XXXX which I didnt want that credit service. So this time for {$4.00} for XXXX XXXX which XXXX canceled and refunded the funds for the error and {$3.00} to be billed to my XXXX for XXXX. They didnt they used my moms secure checking funds of social security to cause {$85.00} once and {$85.00} again to be charged nsf fees. I sorted it all out with XXXX but paypal refuses to refund the money they took out causing bounced checks and nsf fees for both me and my Moms account but then took out the {$3.00} and {$4.00} out of my XXXX XXXX. Seriously sad for {$.00} they screwed my bank account over.
Company Response:
State: OR
Zip: 977XX
Submitted Via: Web
Date Sent: 2022-08-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A