Date Received: 2022-07-31
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: So I have problem with my PayPal account, they limited or blocked my account. I have followed their policy, previously they didn't give any warning or anything like that. Initially I received about XXXX from a software company partnership. On XX/XX/2022 I withdraw into my bank account about XXXX. Then the remaining funds I withdraw to the bank again on XX/XX/2022. A few days later on XX/XX/2022 they limited my account. I have filled in the data they asked for but this is not working. I hope CFPB helps me in this matter, as I can no longer access their platform. Thank you, best regards.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-08-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-30
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: There is an existing closed complaint about this. PayPal has encumbered my ability to manage my PayPal branded XXXX bank credit account. I am blocked from logging in. PayPal will release the block for a single transaction and then they block it again. The illegal encumbrance also prevents me from managing my PayPal account. The CFPB will ignore the content of my complaint and send a pleasant notice to PayPal. PayPal will respond in a form letter reporting that I am incorrect and that PayPal is compliant with law. This process is pro forma. PayPal is harassing me. PayPal is not acting in good faith. PayPal seeks to harm me and others like me as a punitive measure and the CFPB is complicit.
Company Response:
State: VA
Zip: 20165
Submitted Via: Web
Date Sent: 2022-07-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-30
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: In mid XXXX, money was sent to my Venmo account. After trying to add my XXXX banking info and bank card, Venmo told me they didnt accept that payment type and my account t was frozen. I reached out at least 10 times and was told that I had to wait 6 business days. On the 7th business day, I called and emailed another 10 times. Every time they said they would escalate the issue. It has been 10 days and my account is still frozen. I have {$1400.00} sitting in this account that is mine. I need the money to travel to see my XXXX XXXX. No one will give me an answer
Company Response:
State: CO
Zip: 80233
Submitted Via: Web
Date Sent: 2022-07-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-29
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I trade Bitcoin online through a XXXX marketplace, and I was using Venmo as my preferred method of payments received. I had a dispute involving XXXX transaction for {$100.00} USD. The payment was firstly false and invalid to which Venmo refunded the customer for the payment of XXXX USD without notifying me of this dispute. Secondly they subsequently flagged my account for review. I fulfilled every step and furnished every document requested to uplift this limitation. After contact with 4 upper level supervisors and fraud prevention department specialists, my account was then permanently limited and subsequently I was informed by the service, Venmo, that I had violated the terms and conditions of the account & that their service would no longer be available for me to use. I submitted my identity verification, as well as many other documents to show proof of purchase & the transaction that caused this ordeal. From purchasing Bitcoin and trading on the online platform. Now my funds are being held for no apparent reason. I'm being told that I have to wait 180 days to receive the funds that I legally and rightfully obtained, with supporting proofs. Yet I was deducted the XXXX USD. As well as after making the initial transfer to my bank account attached the funds were reversed back to Venmo, who issued a refund without contacting me when the dispute arose. {$840.00} USD was returned then {$100.00} USD refunded leaving me with a frozen balance of {$740.00} USD. I've submitted proofs for the funds legal obtainment. No disputes will arise against me in pertains to this matter.
Company Response:
State: GA
Zip: 30126
Submitted Via: Web
Date Sent: 2022-07-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-29
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: It shows I purchased something on PayPal that I was not aware of for {$100.00} Id like a refund but dont know how to go about it
Company Response:
State: IL
Zip: 60505
Submitted Via: Web
Date Sent: 2022-07-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-29
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I have been using PayPal to receive payments for my online business and also paid some of my staff using same platform. PayPal Merchant XXXX I then got a notice that PayPal is requesting for my verification details I gladly provided the files required and all was fine After that i get notified that my account has been permanently limited I immediately contacted the XXXX office and was told that one of the accounts I used to make payments to and they linked to me had a limitation hence why i was also banned I feel this was not fair on my part as I can not have control over how other people use their PayPal accounts I just really want my account back
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-07-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-29
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I placed an order on XXXX on XX/XX/2022 for {$130.00} and used my PayPal account to pay for it. I never received the package, and when I called XXXX XXXX XXXX customer service, I put in a claim for either a refund or replacement for the items I never received. XXXX customer service was unhelpful and said that the package was delivered although they failed to show me proof. It was never delivered. They used a carrier called XXXX delivery. I went to XXXX and there is no phone number or contact information to ask them about my shipment. I contacted XXXX XXXX XXXX again and asked if my item was insured like it would be if they shipped with USPS or XXXX they didnt answer. I contacted PayPal because they advertise that they offer consumer protection when you use PayPal to pay for goods and services. I put in a dispute with PayPal about the charge, and they closed the case in favor of XXXX because XXXX reported my package as delivered. They also failed to show evidence. I have cameras in my building and no packages were delivered for me. PayPal and XXXX are defrauding me, neither company has done anything to help me PayPal says they protect consumers, thats why I use them to pay for things, but they dont follow through with their promise. Their are tons of complaints about PayPal doing this on XXXX and other sites and they have no oversight. They need to fulfill their promise to insure items bought using their services. XXXX customer service said there was nothing they could do, nor would they process a chargeback. The PayPal customer service rep told me to contact the government about this! So that is what Im doing? PayPal closed my case, saying I didnt respond to their request for more information about the item not received. But I did respond to their inquiry, and even attached a police report about the item not delivered. This is information that PayPal asked me to give them. So, they arent going to refund my money for me? I suppose this costs them money, that is why they always side with the merchant? I attached a screenshot showing the information, as well as the police report. PayPal also promised to get in touch with me again about this, but they did not. XXXX XXXX XXXX customer service promised to contact me again about the package, and they have not either. Every time I call to complain, they say the same thing.
Company Response:
State: NY
Zip: 11221
Submitted Via: Web
Date Sent: 2022-07-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-28
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2022 I received a signed contract from XXXX ( XXXX ) for services I would provide, in part paid for with a {$1000.00} non-refundable deposit. I sent an invoice through PayPal for that deposit, the invoice clearly stating it was non-refundable. That invoice was paid through PayPal on XX/XX/XXXX. Two days later, with no reason given, I was texted the words that the contract was null and void, and the money was going to be demanded back. Shortly after, I received a message from PayPal that I owe them {$1000.00} and a {$15.00} dollar fee. I contacted PayPal, they provided the information that the payment was made through a charge card with XXXX XXXX bank. I disputed the charge-back, providing objective evidence of the non-refundable nature of the deposit. I tried to resolve this with PayPal, they said it is an external issue with XXXX XXXX. XXXX XXXX says it is an issue with PayPal. Neither has any interest in resolving this. In the meantime, PayPal has threatened to send the information to a collection company. No lawyer will take on a big lawsuit for {$1000.00}. Can you help?
Company Response:
State: WA
Zip: 98204
Submitted Via: Web
Date Sent: 2022-07-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-28
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: I made a purchase online XX/XX/XXXX the purchased went thru PayPal for payment. when I received the item, it was wrong. I reached out to the seller. But was getting nowhere. so, I filed a dispute with PayPal on XX/XX/XXXX. I also filed a dispute with my credit card company. I called PayPal because the charge of {$880.00} disappears from my account on PayPal, plus when I try to look up the dispute on my PayPal account. it is showing me that I have no dispute on record for the dispute case number I receive from PayPal # XXXX. So, I call up PayPal about this. they tell me it is because I signed in as a guest. I told them that I didn't sign in as a guest because I had to put my credit card information in. I felt this was wrong. the woman on the phone said she could help me. I said I have information that I need added to my dispute. so, I sent it to her in an email. At this time, I told her that I filed a dispute with my credit card company. She said to me that I can only have one dispute, that it would have to be PayPal or my credit card company. I told her at this time that I wanted PayPal to handle my dispute. She said to me, no problem XXXX XXXX we will take care of you. the call ended. because she informs me, I could only have one dispute. I called my credit card company and canceled the dispute with them. a few days later I call PayPal so I can email them more information about my dispute. I tell the woman I am speaking with that I canceled the dispute with my credit card company. she says nothing to me, and I send her the email with the information. I wait the ten days and call PayPal to see how my dispute is going. Now PayPal is starting to give me the runaround. ask to speak with a supervisor he is also giving me the runaround and says I should try to work it out with the seller. I have been in contact with the seller the whole time trying to work it out. no one is telling me that my dispute is canceled with them. I come to an agreement with the seller. I called PayPal up on XXXX XXXX speak with a woman name is XXXX XXXX I tell her I need some information about my dispute. she tells me that she can help me and ask me what the problem is. I tell her what is going on and that I am having a lot of problems with this. I explain everything to her, and that the seller and I came to an agreement. I send her a email showing her this. she tells me that she is going to puts me on hold while she reviews this. she come back and tells me that she sent an email to the seller giving them 3 days to pay me the XXXX that we agree to. and if they don't, that PayPal would close the dispute in my favor and give me XXXX. I was surprised at what she told me, so I asked her again what she said. and she said the same thing. I repeated what she said, and she said yes. I was so surprised. I even told her I was just calling for information. and praised her and said PayPal needed more people like her. I wait the 4 days call back on XX/XX/XXXX to tell them I didn't receive any money from the seller so when would I get my XXXX back. The person on the phone tells me that she was wrong in what she said to me. I ask to with a supervisor. I get a supervisor his name is XXXX. I tell him the whole story and ask him to listen to the phone call that I had on XX/XX/XXXX at XXXX a.m. He says he will, and he will call me back the same day. I say ok and hang up the phone. I get a call from the woman XXXX. and she is trying to tell me that I heard her wrong. I tell her no, I heard you and even asked you to repeat it more than once. I said what a mess this is, and I just want my money back. now she says that PayPal will give me a XXXX toward shipping cost. told her no way. call ended. XXXX calls me back and says he listen to the call twice to make sure he heard everything right. He told me that he filed a report on this in sent it to a supervisor named XXXX. and he would make a decision on it. that he couldn't. I asked about the report and what he thought and said in the report. he said the woman was wrong and that I should get the XXXX because of what she said in the phone call. I will say this, if PayPal would have told me that my case was canceled because I filed a dispute with my credit card company in that phone call, I had with them at the begin of this. I would have never canceled my dispute with my credit card company, but they didn't tell me that. They said they would take care of me. Also, on that XX/XX/XXXX call. what I was told. I feel that PayPal owes me the XXXX this whole thing is one mistake after another from PayPal
Company Response:
State: CA
Zip: 922XX
Submitted Via: Web
Date Sent: 2022-07-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-28
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/XXXX Venmo permanently deactivated my account stating there were several concerns with my account and refused to address them or even tell me what the issues were. Ive been trying multiple times to reach out via online chat and email to find out and fix the problem but they will not cooperate. Today XX/XX/XXXX I received an email stating : After reviewing your account, we have determined that it is not eligible for reactivation due to several concerns regarding your activity. We informed you about this decision on XX/XX/XXXX. Your account has been permanently deactivated and we regret to inform you that we can no longer offer you the Venmo service. We do not make these decisions lightly, and when we do it is to help improve the safety of the Venmo community. Please be aware that any future contact or inquiries will not be answered and that this matter will be considered closed upon your receipt of this email. So now I would like to file an official complaint against them.
Company Response:
State: NY
Zip: 11510
Submitted Via: Web
Date Sent: 2022-07-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A