Date Received: 2022-08-03
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I had my paycheck direct deposited and it went into the wrong account. As instructed by venmo I paid to have the deposit recalled and they refused the recall stating that that account did not allow a h transactions. I have forwarded some of the messages sent to the pay company ( XXXX XXXX ) they are the payroll company that direct deposits my paychecks into my venmo account. I am sure mistakes have been made where the account number was wrong and it had been handled very poorly by venmo and they are refusing to give me my funds that are clearly in the wrong account. It has been since XX/XX/XXXX that I have been dealing with this with no results and truthfully this is my paycheck I have been counting on. Below you will clearly see the account number my check went into and my account number. Thank You XXXX XXXX ( XXXX XXXX XXXX, Transitional Services ) This is the lady in charge at XXXX XXXX the payroll company XXXX ( XXXX ) XXXX XXXX XXXX XXXX XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX CONFIDENTIALITY NOTICE : This information may contain confidential and/or privileged material and is only transmitted for the intended recipient. Any review, re-transmission, conversion or hard copy, copying, reproduction, circulation, publication, dissemination, or other use of, or taking of any action, or omission to take action, and reliance upon this information by persons or entities other than the intended recipient will be enforced by all legal means, including action for damages. If you receive this message in error, please contact the sender and delete the material from any computer, Disk drive, diskette, or other storage device or media. From : XXXX XXXX Sent : Tuesday, XX/XX/XXXX XXXX PM To : XXXX XXXX XXXX Subject : Re : XXXX XXXX XXXX XXXX XX/XX/XXXX. On XX/XX/XXXX, at XXXX AM, XXXX XXXX XXXX wrote : We are still trying to track down a direct deposit sent to an incorrect Venmo account. XXXX XXXX had a direct deposit issued in the amount of {$620.00} for an effective date of XX/XX/XXXX sent to an incorrect Venmo account of XXXX, the account number should have been XXXX. XXXX and her employer have been trying since then to find where Venmo posted this direct deposit. They were told to send a reversal thru ACH to get the funds back, so we did that on XX/XX/XXXX and the entry was returned because the account does not allow debit ACH transactions. So, Venmo still has the funds, but the employee does not. We need the original transaction returned thru the ACH process or have the funds moved from the account ending in XXXX to the account ending in XXXX. I am providing the information requested by Venmo so that an Account Specialist can start an investigation, please let us know as soon as possible where the funds are and what Venmo is going to do to correct this. Venmo must have a process in place when funds are sent to an incorrect account. 1. Amount of the Direct Deposit- {$620.00} 2. The date the Direct Deposit was sent - Effective date of the deposit was XX/XX/XXXX 3. The name of the issuer ( employer, benefits provider, etc. ) - XXXX XXXX XXXX XXXX ( employer ) 4. A trace number provided by the issuer- Trace # XXXX Thanks! XXXX XXXX XXXX XXXX, Transitional Services O ( XXXX ) XXXX XXXX XXXX ( XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX, Set & Engage. CONFIDENTIALITY NOTICE : This information may contain confidential and/or privileged material and is only transmitted for the intended recipient. Any review, re-transmission, conversion or hard copy, copying, reproduction, circulation, publication, dissemination, or other use of, or taking of any action, or omission to take action, and reliance upon this information by persons or entities other than the intended recipient will be enforced by all legal means, including action for damages. If you receive this message in error, please contact the sender and delete the material from any computer, Disk drive, diskette, or other storage device or media.
Company Response:
State: VT
Zip: 052XX
Submitted Via: Web
Date Sent: 2022-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-02
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I made a {$20.00} donation using a credit card and PayPal gave no notice that this would be charged as anything other than a regular credit card transaction. Instead, they processed it as a cash advance, resulting in a {$10.00} charge from my bank, XXXX XXXX.
Company Response:
State: DC
Zip: 20002
Submitted Via: Web
Date Sent: 2022-08-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-02
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I have been using PayPal to receive payments for my online business and also paid some of my staff using same platform. I then got a notice that PayPal is requesting for my verification details I gladly provided the files required and all was fine until i get notified that my account has been permanently limned I immediately contacted the executive office and was told that one of the accounts I used to make payments to and they linked to me had a limitation hence why i was also banned I feel this was not fair on my part as I can not have control over how other people use their PayPal accounts I just really want my account back.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-08-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-02
Issue: Fraud or scam
Subissue:
Consumer Complaint: This complaint is against : PayPal , Inc . XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXXXXXX XXXX I was advised to wait 180 day before my balance could be withdrawn after multiple phone calls on XX/XX/2021. As of XX/XX/XXXX, Paypal has withdrawn all of the funds to their own account, {$31000.00} after the stated 180 day hold period. I understand the 180 days period, to rectify any issues buyers may have, for instance chargebacks etc. However, it is illegal for the company, Paypal, to pocket the seized funds. I would rather have Paypal refund all my clients that are satisfied with their goods without any complaints after 7-8 months than to have Paypal pocket the money after they have collected the fees for successful completed transactions. It is unjust enrichment by paypal gaining interest off the held fund that isn't paid out to the customer after 180 days. PayPal limited my account without prior notice and held my money for 180 days to cover any disputes. Their customer service always promised that they will release my funds after 180 days. I logged in to my account after 180 days passed to discover that PayPal stole my money and transferred all my balance to themselves under the false claim of nonexistent damages. There was no damage to PayPal and I believe their claims are false. All disputes related to my account were settled. PayPal acted in bad faith and debited random arbitrary amounts to empty my balance to XXXX enriching themselves from my hard earned money. PayPal debited a random amount from my balance that doesn't represent any genuine pre-estimate of loss or damages. Under the common law, liquidated damages may not be set so high that they are penalty clauses rather than fair compensation PayPal user agreement stated liquidated damages at {$2500.00} USD per violation and not per transaction. PayPal actions are considered a breach of their own agreements as they stole all my hard earned money and made my balance reach XXXX before the 180 day hold period. I believe that I was deceived by PayPal as they failed to provide the payment service promised.
Company Response:
State: CA
Zip: 95133
Submitted Via: Web
Date Sent: 2022-08-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-02
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XXXX of XX/XX/2022, My paypal account got shut down without any warning whatsoever..just out of the blues I received an email informing me that my PayPal account has been permanently closed. They said the reason for closing the account is because I had continually filed cases that do not align with paypaos 's buyer protection policy. This was clearly a mistake because my account has not filed any single case since ir started operating so I was quite shocked. Paypal email address is " XXXX ''.
Company Response:
State: TX
Zip: 75006
Submitted Via: Web
Date Sent: 2022-08-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-01
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: So Paypal open a credit card in my name that I didn't approve for back in XX/XX/XXXX. I talk to someone about this situation but they never removed off my credit file the balance is ( {$0.00} ) the account is closed due to been inactive and the date it's closed on XX/XX/XXXX the credit was $ XXXX repeat ( I NEVER ) open or filled out an credit application with them. Please help me & please removed from my credit file.
Company Response:
State: MI
Zip: 48235
Submitted Via: Web
Date Sent: 2022-08-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-01
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I opened this acc in XXXX this is old XXXX After that i moved to XXXX and i opened the acc from there and I received a money from my clients, My work is completely online in tourism in XXXX, i have website for tourism and clients text me on XXXX and make reservations for trips and theme parks tickits One of custome service called me in XXXX and said you should going to XXXX and add XXXX bank account for withdraw the amount, I did it already and opened bank acc in XXXX and added this acc in my PayPal acc, After that they limit me because they needed recipes for transactions but my business completely online as i told you, when i sent messages to explain that they close my acc and mailed me you should wait 180 day to restore that and withdraw a money I feel this was not fair on my part as I can not have control over how other people use their PayPal accounts I just really want my account back
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-08-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-01
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is affecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State: NY
Zip: 10009
Submitted Via: Web
Date Sent: 2022-08-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-01
Issue: Problem adding money
Subissue:
Consumer Complaint: On XX/XX/22, my Venmo account was frozen/suspended. I am unable to add funds and/or transfer funds to other persons. Ive had to delay sending funds to family for vacation expenses since the restriction. I attempted to resolve the issue with Venmo or XX/XX/22 and was told that my case requires additional attention from another team. However, I was not told why my account was restricted. I contacted Venmo again on XX/XX/22 asking for additional information and an update and was told that an additional investigation was needed to verify my identity, however nobody has contacted me to resolve the issue. Its been three weeks since restriction with no response. Ive been willing to cooperate but Im being told I can not speak to any account XXXX. The lack of clarity and transparency for an account restriction is outrageous. I want to help with the issue but I am constantly running into road blocks on MY account. This is unacceptable.
Company Response:
State: PA
Zip: 18944
Submitted Via: Web
Date Sent: 2022-08-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-01
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: What are you talking about I just got my ID from the XXXX it's brand new I even got the letter it came in this is so sad and crazy that this situation is even happening for a company as big as venmo if you looked and what I been through in the last month with you customer service agents from being hung up on ... talked to crazy and then you have the nerve to yell me I can't touch my money for 180 days when you company frozen my verified account I verified my account with you guys before the money was transferred into my account becau as e I needed it for a down-payment on a Aptana was assured everything would be fine and it's been nothing a nightmare ever since and then you make me take pics of my new ID and of me holding it and after tell me 180 days and close my account why even take the pics why you guy are the frauder stelling my money and my info was told on the start of this ordeal that it Would take 6 days called over at Least 5 times and was told every time to be patient and wait another 3 days and the last I waited 7 days to see of you guys would even call me and nothing and when I called XXXX was promised a without? Have access to my account today and get an email after she requested pic of my ID 180 days that insane for a mistake done on you part you keep telling me your verifying but the funny thing my account was verified already. Before you froze it like on the app of told me I was all set you verified you customer service agent assured before the person sent the money there that I was fine and then send the money there and do a couple transfer and you freeze My account and then put me through he'll for s whole month is insane you do this to XXXX people I have seen the reviews but you know what My accountbwas varies already this a mistake was done on your part but what do you expect from a company who can't even organize there own emails I have gotten emails being called names that were not mine from your venmo mangers and in the body of the email there name is not even right you guys can't even send a simple email how do you have the responsibility of holding and transferring peolem money I just still can't believe this
Company Response:
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-08-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A