Date Received: 2022-07-28
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I've tried multiple times to make a purchase from an online merchant store. Every time the payment is made via the PayPal option listed on the stores website, it is rejected. PayPal put it as pending. And then they reverse it without the payment going through and I can not complete my order. I try to figure out why this is happening on the paypal website and it's not helpful. I don't know what is wrong or how to fix it as paypal will not give me this information.
Company Response:
State: MN
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-07-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-28
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX, we received an email from Venmo to our email mentioning that our account " has been permanently deactivated and we regret to inform you that we can no longer offer you the Venmo service '' without any notice or what happened. We have {$640.00} on the Venmo account and when we reached out through email, they asked for proof of ID which my boyfriend submitted to them and then they replied back this morning XX/XX/XXXX stating that we were " not eligible for reactivation due to several concerns regarding your activity. '' I called and chatted with them and Venmo mentioned that they can not give me any information. That they only way to get a reply is to reply back to the email that the Venmo team sent. We have consistently been going back and forth with this and it was mentioned in their email that they would keep the {$640.00} for 180 days. Not sure how they would keep our money when we need it for our monthly payments. I am very concerned with this company and with our money on the account. Our account username is @ threelions. This is my boyfriend 's account where he receives money from construction mini projects he works on.
Company Response:
State: NY
Zip: 11001
Submitted Via: Web
Date Sent: 2022-07-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-27
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I have had a Venmo account since XXXX. I tried to make a payment from Venmo with my connected XXXX bank account in XX/XX/XXXX and received a message that there were insufficient funds in my account ( balance of XXXX account was > {$60000.00} for a {$40.00} Venmo payment ). I was unable to make any payments. After a payment was sent to me on XX/XX/XXXX for {$170.00}, I was able to make a few payments using this balance. After XX/XX/XXXX, I received the below message from Venmo freezing my account and preventing me from making any payments : " Account on hold Could not complete this transaction because your account is frozen. Please see the following help article for instructions on how to unfreeze your account : https : XXXX ''. I have read the article ( unhelpful and irrelevant ). I have tried to transfer the Venmo balance of {$35.00} to my linked bank account without results. I have tried contacting Venmo through their application several times and receive canned, unresponsive replies that have not resolved the issue. I would like to obtain my final balance and close this account forever. Digital wallets and payment platforms like Venmo should be subject to the same regulation and scrutiny as traditional financial institutions. Without this oversight, they are able to freely defraud customers and keep unearned funds. Paypal is using their subsidiary, Venmo to avoid being regulated. Thanks
Company Response:
State: IL
Zip: 60062
Submitted Via: Web
Date Sent: 2022-07-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-27
Issue: Other transaction problem
Subissue:
Consumer Complaint: Account was frozen and couldn't access money. Customer service said to have money transferred to other account in order to have access to my money. I created another account to transfer money into per customer service. Transfer was completed by then account was frozen just like the first acct. Now both accounts frozen. Provided all information requested several times to resolve the issue. Was told 7-5 buisness days inwould here from specialist to resolve the freeze. I have not received follow up and my money is frozen i. The second acct. This is all the loney I have. First account is now $ XXXX and acct frozen. I can not pay as long as my money is f oz n in the second account and explained this time and time again. The acct was supposed to be.unfrozen to allow me to transfer money from the second acct nack to the first acct which will cover the $ XXXX and unfreeze that account for my use. Once transfer completed they would then clise the second acct. I did everything they asked from me so that the specialist could work with me on correcting the accts and close my ticket. No one is following up, nothing has been fixed and they are holding my money.since XX/XX/22 and nothing I could do to get access. They kept me.on hold for XXXX hours, XXXX hours 3 times and hung up each time. Supervisor and specialist hung up phone calls once. This is unethical buisness practice. Inadvised verbal and written that this is very urgent as i can not make ut day to day withall thw money i have frozen in the acct. This has cause so many issues and stress that now im reaching out for someone to help me communicate with them and get this resolved because i do t onow what more to do.
Company Response:
State: CA
Zip: 92139
Submitted Via: Web
Date Sent: 2022-07-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-27
Issue: Fraud or scam
Subissue:
Consumer Complaint: XX/XX/2022 : I received a text about a company called XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX offer working from home. The phone number was ( XXXX ) XXXX under the name XXXX XXXX, telling me to download " XXXX '', and then to text this ID ( https : //t.me/Rosalie_centerfieldhrdept ). I started to text " XXXX '' through the app Telegram. The told me their mission, about the job, etc. which sounded legit to me, too bad I did not realize it wasn't until it was too late. She continued to tell me about the benefits they offer and then gave me 7 Interview questions to answer which I did. Then she offered me the job and I accepted. She then asked for my full name, address, phone number and email address to enable her secretary to enlist me in the company 's register. After she said the software needed for this job was going to cost {$3300.00}, they were going to scan a check to me for me to print out and then deposit into my account to pay the vendors. I mobile deposited the bank into my account and then she sent me a list of equipment I will be provided from their check. She then told me XXXX XXXX the vendors at phone number ( XXXX ) XXXX but XXXX XXXXXXXX XXXX would not allow it. They told me to do a wire transfer and I said I have never done that before. So then, they sent me the Venmo of the so-called vendor. The person 's name on Venmo was XXXX XXXX and user name was @ XXXX for {$2000.00} and another payment of {$1200.00}. Because my bank had deposited my check and on my mobile banking app it says the check amount of {$3.00}, XXXX. We ended the conversation but XXXX said to check back in at XXXX tomorrow to provide me training details and such. I message her XX/XX/2022 before XXXX in the morning, she asked how my night was and then she told me the vendor was able to confirm the {$3300.00} was received and that they will send another check for the amount of {$4700.00} for the time tracker. But I went to log into my mobile banking app and I kept getting an error code, which has never happened to me before. I got a big pain in the pit of my stomach, so I went to my bank for them to tell me the check was fraudulent, my account is in the negative and frozen. XXXX said we will get this worked out. I then knew I was scammed and I still proceeded to ask her to give me my money back and she said if I could get a prepaid card so they can put money on there for me. I told them to Venmo it back into my account. I went to Venmo to request my money back and XXXX denied both attempts. After XXXX, her XXXX account icon changed and the banner was deleted. And then, the XXXX account on Venmo was deleted. My bank XXXX XXXXXXXX XXXX XXXX will not return my money. I am a XXXX XXXX XXXX full time college student, working full time XXXX XXXX XXXX XXXX and I am getting married XX/XX/2022. Which I told these scammers. They had no regard for the law and for me. I am out of {$3300.00} from my savings account and checking account. To make it even worse they were still trying to scam me for more money today. This is definitely a lesson learned for me. I was a victim of grade A scammers and I hope they all get caught so justice can be served. I have all the screenshots of my conversations with XXXX, XXXX XXXX, XXXX XXXX and XXXX XXXX email ( that is the email I received the fraudulent check from ). Last Thursday, the same scammers sent me a text to try to do the same scam again. I was floored when I read that text that day. This is devastating that this happened to me.
Company Response:
State: CA
Zip: 92021
Submitted Via: Web
Date Sent: 2022-07-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-27
Issue: Fraud or scam
Subissue:
Consumer Complaint: I bought an item through PayPal and the transaction looked shady. I notified PayPal and they said they could do nothing about it and closed the dispute leaving with out my {$99.00} and item that was never delivered but sent to an unknown address in XXXX, NY. I reached out again to tell them the item was never received but sent to an unknown address and still received no help. I just want my money back. You'll see " PAYPAL *XXXX '' on your card statement. {$99.00} Shipped to XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NY XXXX United States Have you received this order? XXXX XX/XX/2022, Sent by XXXX Status : Shipped Transaction ID XXXX Contact info Note Thank you for completing your Order # XXXX on our Online service store! Please check and complete the payment. We will confirm your payment and shall notify your soon If you have any questions, please contact us. We are looking forward to your feedback Details Sent to {$99.00} Total {$99.00}
Company Response:
State: NY
Zip: 117XX
Submitted Via: Web
Date Sent: 2022-07-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-27
Issue: Fraud or scam
Subissue:
Consumer Complaint: Im filling this complaint against PayPal Holdings , Inc. XXXX XXXX, California USA. Hi. On the XX/XX/2021 PayPal limited my account temporarily and asked me to provide information about my services which I did. Later on my account was permanently limited. PayPal promised to remove the limit on my fund and allow me to withdraw after 180 days. Few days to the agreed 180 days PayPal withdraw my balance to zero. PayPal allegations are false. Copyright infringements and trademark violations stated by PayPal are nonexistent. All disputes with my clients have been already resolved and the remaining balance was my hard earned money. PayPal debited random amount from my balance that doesn't represent any genuine pre-estimate of loss or damages. Under the common law, liquidated damages may not be set so high that they are penalty clauses rather than fair compensation. PayPal should provide the service they think went against their aup and I will provide a feedback from the client. The screenshot below are from my transactions. PayPal asked me to provide them before limiting my account permanently which I did. PayPal should verify all this transactions and the customers emails. I can also provide my national ID card if needed.
Company Response:
State: WI
Zip: 545XX
Submitted Via: Web
Date Sent: 2022-07-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-27
Issue: Closing your account
Subissue: Can't close your account
Consumer Complaint: I received an email almost a month ago from venmo that my account was frozen.They asked me to send proof of identity via drivers license. I did that, proof of bank account, I did that. Meanwhile it takes weeks for anyone to respond to my emails or documentation. I only have {$68.00} in the account but I had intended to set up a direct deposit for monthly deposits of hundreds of dollars. Thankfully I never did. Now I can't get anyone to tell me why the account is frozen, unfreeze it or close it. Just last week I sent another bank statement and now they can't read it. I am done. I just want the account closed and the {$68.00} refunded to me. I am tired of the games.
Company Response:
State: OH
Zip: 43204
Submitted Via: Web
Date Sent: 2022-08-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-28
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Venmo is freezing money that was intended for me and is in my account. My account has been frozen twice. First time I talked to an agent and, while on the phone, uploaded an ID as he requested. He confirmed receiving it and confirmed the ID. The account was unlocked until I received funds. Then they locked it again. Same reason given. My ID is fine, was confirmed fine and they have a copy. They need to not hold up money intended for me.
Company Response:
State: CA
Zip: 94117
Submitted Via: Web
Date Sent: 2022-07-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-27
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hello. These were the actions taken... XX/XX/22 I downloaded the Venmo XXXX XXXX and created an account and added my bank XX/XX/22 I added my gift card then removed my gift card XX/XX/22 I pressed " close my Venmo account '' in app and it wouldn't. It said contact venmo XX/XX/22 I requested that my Venmo account be closed via email. Their return email bot sent me a email saying my account was frozen XX/XX/22 I requested that my Frozen Venmo be closed via email. Their return email bot once again sent me a email saying my account was frozen There has been no money received or sent from my Venmo account. I simply changed my mind about having an account with them Venmo used a 3rd party system called XXXX to link my bank to Venmo
Company Response:
State: MI
Zip: 48209
Submitted Via: Web
Date Sent: 2022-08-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A