Date Received: 2022-08-05
Issue: Fraud or scam
Subissue:
Consumer Complaint: My Venmo account was frozen on XX/XX/22 due to recent activity that appears to be a violation of our User Agreement. When I asked what recent activity agents did not provide an answer. Venmo emailed a link for me to upload my driver license to verify my identity, which I did. Within the app, it states my identity has been verified but when I tried using my debit card provided by Venmo, transferring the money in my account to my connected bank account as well as even trying to send someone my money, the transactions immediately get declined. I reached back out to support who only tells me to look out for an email and that this can take up to 3 weeks. I have XXXX access to the only money I have which is in this account. Venmo does not care that I cant but food on the table for my family.
Company Response:
State: MI
Zip: 48507
Submitted Via: Web
Date Sent: 2022-08-05
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-05
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I have been using PayPal to receive payments for my online business and also paid some of my staff using same platform. I got a notice that PayPal is requesting for my verification details I gladly provided the files required and all was fine until i get notified that my account has been permanently limned I immediately contacted the executive office and was told that one of the accounts I used to make payments to and they linked to me had a limitation hence why i was also banned. please i want to close my account or let me do that my self.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-08-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-05
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: An unauthorized user used my daughter 's door dash account, which is attached to my PayPal account, to make unauthorized purchases. I discovered this on XX/XX/XXXX and immediately changed my password and put 2 factor authorization on. The purchases totaled over XXXX dollars. I contacted PayPal, they said they would remove the charges. Next they sent me an email to say one charge would be reimbursed but all the others would not be reimbursed. They reimbursed a charge of XXXX but said they would not reimburse for the others -- the others are exactly the same, so why would they reimburse one charge and not the others when they are all EXACTLY the same?? I was out of XXXX XXXX and did not use the XXXX XXXX account -- and did not realize the fraud until I was back in the US -- and at that point the person who stole the log in information had stolen over XXXX dollars from the account.
Company Response:
State: VA
Zip: 220XX
Submitted Via: Web
Date Sent: 2022-08-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-05
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: The buyer XXXX sent {$200.00} u.s money to my PayPal account XX/XX/2022 for XXXX breast pump. I posted my breast pump through XXXX XXXX on XX/XX/2022 XXXX messaged me on XXXX and said she was going to send payment through PayPal on XX/XX/2022 i sent the product on XX/XX/2022 and provided tracking info also she received the breast pump on XXXX.and confirmed she was happy and the pump was what she expected with no issues then contacted PayPal and told them the same and to release the payment to my PayPal balance so they did release the funds. I then tried to withdraw from PayPal balance to my debit card and they asked for more info to verify my identity so I did everything as they asked me to do with no discrepancy. And within a second or two the decision was to permanently limit my account and hold funds for 180 days I am not a business I do not own a business nor do I know anything about how it works I am a normal mother who sold her the best working breast pump I owned to help pay my rent!! I needed that pump but I also had to do what I had to do to keep a roof over my 8 childrens head! I did not expect this or I would had never done it that way! But I will not let this go un heard I will take legal action If I do not get my payment from them in the next XXXX hours and I will start a signature petition because of their unfair unexplained actions against there customers who are paying there high fees to this billion dollar company who is holding our money to collect the interest from it while we sit and stress our next gallon of gas and the next meal we can provide for our children and what bill we will pay and try to extend another to keep our homes going. This is just absolutely insane!! If u don't want my business then ok fine but you can not keep my money when the other party has confirmed they have the item and are happy theres not any reason to at that point other than you are a fraud yourself and your dead wrong!!
Company Response:
State: KY
Zip: 40214
Submitted Via: Web
Date Sent: 2022-08-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-05
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I canceled the hotel stay with XXXX and the hotel promised me that they would offer me a refund. I was diagnosed with XXXX and when I called the hotel they advised that was not a problem. I was the only one allowed on the hotel stay and there was no one allowed to stay under my name. That would be considered fraud.
Company Response:
State: CA
Zip: 91356
Submitted Via: Web
Date Sent: 2022-08-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-04
Issue: Other transaction problem
Subissue:
Consumer Complaint: on XX/XX/2022 I was charged XXXX to a XXXX XXXX on PayPal this person got into my account and my money was taken off my credit card I have tried to get PayPal to fix this and they will not and they will not tell me why this happened or how this happened Paypal is now letting people rip people off and not doing anything about it this is now the second time this has happened and Paypal does nothing about it except say I am sorry
Company Response:
State: MS
Zip: 389XX
Submitted Via: Web
Date Sent: 2022-08-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-04
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: my paypal account suddenly hit a permanent limit, I can't receive or take the money in my account.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-08-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-05
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: XXXX Account was frozen after reporting unathorized transactions XXXX, case for transactions was awarded to me, was required to submit ID documents to unfreeze my account, later in the day my account was unfrozen. Less than 20 minutes after unfreezing my account, I got another email saying it was now frozen again, with no reasoning or explanation just to contact support. I contacted support and they told me I must wait 7-15 business days for an email followup and that there is nothing they can do or tell me.
Company Response:
State: VA
Zip: 24060
Submitted Via: Web
Date Sent: 2022-08-05
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-04
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: This problem relates to Paypal. I received an unsolicited payment from someone I do not know for {$250.00}. They asked me to refund it. I assumed it was a scam which was supported by a brief internet search. It turns out they had really sent me the money and they registered a complaint with Paypal saying that they had sent me money and I had not sent them the item they were buying. This, of course, was not true as there was no item -- just the money. When I got the dispute notice from Paypal I logged in and saw the pending payment. I was for less than {$250.00} because they had deducted a fee as if I were a business which I am not. If it had not been for the deduction of the fee and the already existing dispute I would have just sent them the same amount back. Instead, I had to respond to the dispute. After explaining to Paypal that I did not know this person, did not ask for the money, was not in business at all and explained that they just needed to give this person their money back which should be easy since they had frozen it and not paid me yet anyway. Instead, they resolved the dispute in the other person 's favor and charged me {$15.00} for the dispute plus of course the fee of {$7.00} and change. So, I am out {$22.00} and change for simply possessing a Paypal account that some was able to send me money to. Now, they say I owe them {$15.00} and I can not even close the Paypal account or remove my bank and credit card information which they have. I am trying to deal with Paypal by taking exception to their resolution but given they resolved it this way in the first place and none of the facts have changed I do not expect them to fix it without someone else intervening.
Company Response:
State: KS
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-08-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-04
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My account has been permanently deactivated without reason for it and I am not able to close it. They are holding my account information forever without my consent. My ability to withdraw my account data from them has been taken away which I did not agree to when I signed up for the account. This is not fair and against the user agreement when I signed up for the service.
Company Response:
State: MA
Zip: 024XX
Submitted Via: Web
Date Sent: 2022-08-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A