Date Received: 2022-08-08
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I have Venmo in XXXX I received a settlement check from my old job. I just finding out that it went Venmo. I signed into my Venmo app all of sudden the frozen my account. They ask me to send them identification I sent it .now it been weeks later no body gotten back me .they holding people money hostage and it not fair. They say six days for them to resolve the matter it almost three weeks later. You call the customer service and they tell the consumer the department dealing with it doesn't have a phone number.i have email the CEO and they still have not gotten back to XXXX need my money it been hard on my because of them and there poor behavior.
Company Response:
State: NY
Zip: 11385
Submitted Via: Web
Date Sent: 2022-08-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-08
Issue: Money was not available when promised
Subissue:
Consumer Complaint: On XX/XX/XXXX {$100.00} was transmitted to me via VENMO. I transferred the money without difficulty to a bank card. On XX/XX/XXXX {$100.00} was transmitted to me via VENMO. When I attempted to transfer the money to a bank card, I was unable to ( and continue to be unable to ) because VENMO froze my account. As of today, XX/XX/XXXX ( 10 days ), I have communicated with them every few days via email, the only way to contact them in case of a frozen account. Following are the issues I have with VENMO : - I have repeatedly asked VENMO via email to describe precisely why my account was frozen which has not yet been provided in any shape or form. -My money has now been unavailable to me for 10 days ; and I am in desperate financial straights. - I submitted a requested document ( a valid ID ) to them per their request and yet nothing has been resolved. -VENMO has published that their response may take as long as three weeks, which is outrageous. As far as I am concerned they are essentially " stealing '' my money by freezing my account, perhaps to cover some financial distress they are experiencing. I have followed all VENMO instructions and reviewed all help content they have identified, none of it is of any value so far for informing why my account is frozen, what I can do to unfreeze it or the unethical, harmful long duration to their supposed resolution of my problem will take.
Company Response:
State: FL
Zip: 32084
Submitted Via: Web
Date Sent: 2022-08-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-08
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/2022 XXXX took XXXX out of my account when I had no services with them. I notified PayPal and was issued a temporary credit. Unfortunately for me, this action was reversed due to PayPal requiring me to provide proof of the fraudulent charge which is contrary to what Regulation e states, the burden of proof is on the debitor rather than the account holder. When informed about this PayPal doubled down and refused to reverse their decision and I have to start the whole process over again. Please inform PayPal that they need to give me my money back until XXXX has satisfied the burden of proof for the charge.
Company Response:
State: CO
Zip: 80111
Submitted Via: Web
Date Sent: 2022-08-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-08
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I have been using PayPal to receive payments for my online business and also paid some of my staff using same platform. all was fine until i get notified that my account has been permanently limned I immediately contacted the executive office and was told that one of the accounts I used to make payments to and they linked to me had a limitation hence why i was also banned I feel this was not fair on my part as I can not have control over how other people use their PayPal accounts I just really want my account back.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-08-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-08
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: PayPal keeps taking money out of my account and nobody can tell me why. Ive deleted my PayPal account and havent used it in almost a year. So why does PayPal keep taking money from me
Company Response:
State: MS
Zip: 388XX
Submitted Via: Web
Date Sent: 2022-08-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-08
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: You remember I filed a complaint here regarding of my PayPal being closed on XXXX XXXX with no reason and its being stated to there email to me that my funds will be hold for 180 days and now its been 180 days. It's already XX/XX/2022 and still I can't receive any respond from them regarding my money being frozen for 180 days. How was it now? where's my money? Was it being stolen or gone? Pls help me enlighten my mind regarding this. Thanks
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-08-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-07
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Back in XXXX, PayPal sent me an email to put my account with limitations and asked me to take action. I followed all steps and provided all my personal information and other banking accounts statements, then PayPal closed my accounts WITHOUT any notification nor explanation. Also Im not allowed to open any new account with my name. Its very unacceptable!
Company Response:
State: TX
Zip: 75070
Submitted Via: Web
Date Sent: 2022-08-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-07
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: On XX/XX/XXXX I noticed a PayPal withdrawal from my checking account in the amount of {$2900.00}. I proceeded to check my PayPal account which did not show any forms of purchases or withdrawals. I had my wife check her PayPal account, and she did not have any authorized withdrawals taking place in the said amount. I contacted my bank, they informed me that the pending withdrawal from PayPal was in my name. I proceeded to call PayPal on the same date listed. I don't recall the person I spoke with. I proceeded to explain my circumstance to her. She told me that there was nothing listed on my PayPal account in that amount. She proceeded to investigate the situation and informed me that someone had " stolen '' my identity, to where they obtained my full name, address, phone number, email and social security number in XXXX and was not using the information for this purchase. She told me that someone had opened a PayPal account under my name and was using a different email address of XXXX. The PayPal representative placed a hold/ ( closed ) on the fraudulent account and informed me that she would send all the information to their fraud department for investigation. During this time, I opened a new checking account and started the process of transferring funds to the new checking account. I had to wait until the end of the week to officially close the account due to pending automatic withdrawals. I noticed that there were two additional attempts ( total of 3 attempts ) trying to withdrawal the {$2900.00} from my old checking account. We did not have that dollar amount in that account, so the transaction never went through/cleared the checking account. Each time I noticed the pending withdrawals, I contacted my bank and called PayPal to inform them of the situation. PayPal informed me that they would look into it. On XX/XX/XXXX, I received a collection letter from XXXX XXXX XXXX XXXX ( XXXX ). I was not sure if this was a scam or if it was a real company since my street address was listed incorrectly. I contacted XXXX XXXX, to where I have Identity Theft Insurance through, and informed me that this was a legit company. We proceeded to place a conference call with XXXX. The representative informed us that the account number on the notice was from PayPal and PayPal had sent the dollar amount {$2900.00} to collections. We informed XXXX that I was a victim of Identity Theft and explained the situation to them. XXXX informed that they would send what they gathered from us back to PayPal informing PayPal that this was fraudulent. On XX/XX/XXXX XXXX XXXX and I made a conference call to PayPal to get an update on my case. We contacted the Fraud department and then was transferred to a different department. After some time having a conversation with the representative of PayPal, he finally agreed to file an investigation on the alleged charges. On XX/XX/XXXX, I received an email from PayPal informing me that PayPal had completed their investigation and found no evidence to support my fraud claim and requesting payment in the amount of {$2900.00}. On XX/XX/XXXX my XXXX XXXX claim representative called me to see if there was any additional movement on my issue. I informed her that PayPal said there was no fraudulent activity on my PayPal account and that I owe the said amount. My claims representative forward me additional information to file with the XXXX XXXX XXXX and the Consumer Financial Protection Bureau to try and resolve my Identity Theft case.
Company Response:
State: WI
Zip: 544XX
Submitted Via: Web
Date Sent: 2022-08-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-07
Issue: Problem with customer service
Subissue:
Consumer Complaint: On XX/XX/2022 I have made a transaction by XXXX to purchase XXXX tickets. Within the XXXX system my preferred mode of payment is XXXX XXXX ( the form of payment set up as XXXX ) However the payment has been processed I was informed that the payment was taken out of checking out against my wishes or intention. When I called their XXXX XXXX based overseas I caught the agent lying to me stating the the payment was preset to checking account. I confronted this lie with the screen shot which clearly stated XXXX. Subsequently I was told that the matter will be escalated and I was then put on 25 min hold which from time to time was broken to check if I am still on the line. At 32 min the call was without warning disconnected. It is evident that PP is cheating consumers this way as to : 1 ) get rid of any consumer protection as offered through a credit card 2 ) to get customer to lose any cash back bonus.
Company Response:
State: IL
Zip: 60073
Submitted Via: Web
Date Sent: 2022-08-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-07
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Okay so on XX/XX/XXXX I got a direct deposit from the company called XXXX onto my checkings account for {$190.00}. So I proceeded to hop onto my Venmo checking account to transfer the funds from my Venmo account onto my XXXX checking account. So then I initiated the transfer not realizing which bank source I was depositing my money into since I had previously transferred my biweekly check from my authorized employer in a few days before I got payed by savegadget.com. So I just entered the amount of money I wanted to transfer but then I got an error message saying that I should check which account I am transferring my money to because my account was flagged at that moment and Venmo had put a freeze hold on my account. So then I called up Venmo and check why my funds werent being deposited and they said that the money transfers I had initiated triggered a red flag onto my account so they needed time to address this situation. So I provided them with a copy of my ID and they said that they would contact me back within 14 days once the lift is checked on and released. Its been over one week since this occurred. Im not sure why they would have frozen my account if all I was trying to do was add money to my XXXX debit card. So I called back yesterday on XX/XX/XXXX but I still have not recieved any update on my account and all I need is to be allowed to transfer my money to bank source. Also someone had deleted my bank source from XXXX from my Venmo account although a few weeks back I had just added it to my Venmo account and made bank transfers onto my XXXX account. From my understanding they told me that there was an unauthorized checking account on my account but I had not even added any other bank source to my Venmo checkings account since I added my sables checking account onto it so I would like for you guys to help me to get this freeze thats been put onto Venmo checkings account unlocked because this is outrages. The first time some fraud happened to me was last year with my EDD Unemployment Debit card got hacked and now also my Venmo account why is this happening to me now again? I have already placed a freeze on all credit consumer reports so that way hopefully whomever is trying to make any fraudulent moves on my accounts wont have access to any further possible unlawful acts on my personal identity. Also my employer deposits come from XXXX XXXX XXXX, XXXX, and XXXX XXXX.
Company Response:
State: CA
Zip: 90018
Submitted Via: Web
Date Sent: 2022-08-24
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A