Date Received: 2022-09-12
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I created a PayPal account, it became restricted, called in, and was told by them to open a new account. I did so and that one became restricted as well as opening new accounts violates their terms of use. Now, months later I have gotten the original account unsuspended by providing legal documents such as my government drivers license, Social Security Card, and bank statements that proved proof of residency. I called in, had the documents reviewed and got the ban lifted as they saw the documents were authentic. However, that same day my account was under review again and again they asked for my I.D., proof of residency, AND passport. I do not have a passport so I called in again and got transferred to a ver batum " higher up '' where the associate explained that even she does not know why that information was being requested again as in my account she could see that my I.D . and such were approved and that my passport should not be asked for. The problem here was that I do not have a passport. She said that would not be a problem however, and just asked that I provided my I.D . and bank statement once more, and that my account would be put on a priority list to check as she already knew I was clear it seemed. 3 days later I get the notice that I am again permanently banned from PayPal, and when I called in yesterday ( XX/XX/2022 ), I was told that my account has been labeled for " null appeal '' because they found another PayPal account with my credentials, the same account I was TOLD to create by a PayPal associate about a year ago. So now, because an associate of their own company gave me direct action to violate their terms of use, which are not readily available on their site, I am no longer to use their service permanently it seems.
Company Response:
State: ID
Zip: 83709
Submitted Via: Web
Date Sent: 2022-09-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-12
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX XXXX placed an order for buying XXXX XXXX for a sum of {$57.00} through PayPal and I never heard back form the fraudulent seller! I contacted PayPal in this regard and unfortunately they told me the transaction was made through " personal '' not " purchase '' transaction and they can not help with that! This is very frustrating for me because I am the payer told them it was for " purchase '' and the fraudulent seller made some trap in the payment to make it recorded as " personal '' and PayPal should block such frauds to happen through their website. The information of the seller is given below : PayPal XXXX ID : XXXX Date : XX/XX/2022 Amount : {$57.00}, Paid with : XXXX XXXX XXXX ( XXXX ) Seller info : XXXX, XXXX XXXX XXXX See attached file.
Company Response:
State: FL
Zip: 32218
Submitted Via: Web
Date Sent: 2022-09-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-12
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I sent {$25.00} to my relative in XXXX as birthday present through PayPal on XX/XX/2022. My relative 's bank is XXXX XXXX in XXXX, XXXX, XXXX. I called PayPal because the money was not posted to my relative 's account. She contacted the bank and they claim they do not do business with PayPal. I asked PayPal to stop the payment and refund the {$25.00} to my account. PayPal is asking me to verify my tax status in order to keep conversation going. The funds were taken from my personal checking account. I do not know why PayPal continues to request my tax status information. Furthermore, PayPal claims the transaction was completed and they can not do anything about it. I think PayPal should let U.S. customers know what is required to successfully transfer funds to an individual abroad. They need to disclose any fees upfront. None of this information was given to me. I need help with recuperating a refund for {$25.00} that is sitting in limbo. XXXX XXXX XXXX, email : XXXX did not receive the money from her bank.
Company Response:
State: IL
Zip: 60561
Submitted Via: Web
Date Sent: 2022-09-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-10
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX, at XXXX XXXX a person contacted me on XXXX regarding tickets to an event I was hoping to attend. They asked me to pay first, to which they would send me tickets via XXXX. Being desperate, I pay the money to their XXXX, which doesn't go through at first. So instead, I send the money again but this time through Paypal. I was desperate, so I didn't notice the different names on the XXXX accounts. I sent the payment at XXXXXXXX XXXX and it wasn't until I received an email from a fake account that was not XXXX that I understood that it was a scam, where it was around XXXX XXXX. At around XXXX XXXX, I file a claim for unauthorized activity, saying I didn't know who the person was as an attempt to get a refund, which was denied on XX/XX/XXXX at XXXXXXXX XXXX. The file attached is the email I received after I sent my payment. ( see the name of who sent the email, the email address itself, and additionally all of the hyperlinks were just gray text with no actual link. )
Company Response:
State: CA
Zip: 95014
Submitted Via: Web
Date Sent: 2022-09-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-10
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/21, I purchased a storage bench from a company named XXXX. I never received a confirmation for the product that I was purchasing. I also never realized my payment was going to a person and not a company. So, I tried to call the number on the website- the number does not go through, also tried to email, came back as undeliverable. I believe this site is a SCAM. I would like my money returned. Please advise, XXXX XXXX - XXXX - XXXX. The website contact info : Email : XXXX Phone : XXXX XXXX Address : XXXX XXXX XXXX XXXX XXXX, NY XXXX XXXX United States I reported the transaction to PayPal and they did not refund me because XXXX XXXX got his money, but I did not get my product, I got RIPPED off!! The reason I use PayPal is because I feel that they should check out the companies that are using their name as a way to pay. Please help! XXXX XXXX XXXX
Company Response:
State: MA
Zip: 01701
Submitted Via: Web
Date Sent: 2022-09-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-10
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: hello paypal, please help me with my issue. issue happend between ( XX/XX/XXXX to XX/XX/XXXX of 2022 ) I am report Unautorized access to my account XXXX. All my information has been chaged, CHAGES MADE INTO ACCOUNT WAS UNAUTORIZED FINANCIAL INFORMATION WAS DELETE!!! NEW FINANCIAL INFORMATION WAS ADDED! ADDRESS WAS CHANGE. PHONE NUMBER WAS ADDED LOGIN FROM MULTIPLE LOCATION ( VPN ) i called paypal and custumer services told me that account was hacked using a vpn network for hack my account and now my accout has been permanet limited. the hack stole XXXX dollar to the XXXX card, i said i did not made any withdraw. So, now she told me she cant help me. my account was perfect on first 6 months and now hack stole my money and made my account limited PLEASE I NEED HELP TO RESTORE MY ACCOUNT FOR fix the problem. I dont have access to my account XXXX XXXX
Company Response:
State: VA
Zip: 24012
Submitted Via: Web
Date Sent: 2022-09-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-09
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/XXXX I ordered XXXX, an antibiotic medicine from XXXX XXXX for the amount of {$69.00} using my XXXX XXXX Debit Card to PayPal at XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX, telephone ; XXXX - XXXX - Purchase XXXX - Order # XXXX. I was notified then by XXXX XXXX that my order of XXXX comes from overseas and could take more than a month to receive so I did cancel the order notifying PayPal and asked for a refund. PayPal collected the {$69.00} on XX/XX/XXXX as is found in my XXXX XXXX statement, but, PayPal did not refund the amount of {$69.00}, although there is a message posted in my PayPal account that the refund must be done no later than XX/XX/XXXX.
Company Response:
State: AZ
Zip: 85021
Submitted Via: Web
Date Sent: 2022-09-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-09
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I opened a be enmo account had my identification fully verified and my buddy sent me XXXX which is within the allowed limit. Then I made a payment to XXXX for XXXX $ and a XXXX XXXX payment to my girlfriend.. Then the froze my account without reason.. I can't access any of the money or close my account. Customer service gives me run around and are of no help offering little to zero info.. this has been over 9 days ago with no responce.
Company Response:
State: CA
Zip: 93305
Submitted Via: Web
Date Sent: 2022-09-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-09
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I'm filing this complaint because a serious legal issue arises from the dispute, i.e., where PayPal has been informed that an online transaction is likely fraud before payment has been sent by PayPal, does it have a right to continue the payment to the fraudster at the sacrifice of the consumer? Is it legally allowed to collude with fraudulent businesses to defraud consumers of their funds? Is it against public policy to serve fraudulent businesses after being informed of the fraud? Following is a complaint sent to PayPal, to which it has refused : I purchased 3 folding tables on the website of XXXX XXXX XXXX on XX/XX/2021 in an amount of {$140.00} ( {$49.00} each. No Tax!!!!!! Please see attached snapshot capture for purchase details. ) On XX/XX/2021, I received an email with so-called shipping information from the merchant with a tracking number XXXX. The shipper was USPS. I tracked the shipping immediately. It shows that the item has been successfully delivered. This confirmed my suspect that the merchant was a scammer. In addition, the merchant added that If you have questions about the shipment, please contact XXXX. The email was evidently not a valid business email account. I became alert because of the XXXX tax in view of its alleged location of California notorious for its taxes. So I called the Paypal customer service the other day on XX/XX/2021. The young lady that answered the call was very nice. I told her that the merchant could be a scammer. I explained to her why I believed it was a scammer, including the email address and the tracking information. I asked her to report to the investigation department or legal department, which I assumed to have one as Paypal is a large company, to make an independent investigation into the merchant or report to FBI so as to crack down on the scammers. The young lady was very nice and cooperative. She told me that the funds were still there, not yet paid to the merchant ; that shed create a ticket and place the funds on hold, and would contact the merchant ; if the merchant does not dispute, the funds would be returned to my bank account. She later sent the ticket to my email account. On XX/XX/2021, I received an update on my case : Your claim regarding the purchase you made on XX/XX/2021 for {$140.00} USD has been escalated and we have asked your seller for more information. Most claims are resolved within 30 days, but it may take longer. I was happy to get the update and believed that the funds would be refunded to my account. Unfortunately, on XX/XX/2021, I received the decision from Paypal : We have reviewed this transaction ( s ) and are denying your case ( s ). This decision was made because we received shipment tracking from the merchant confirming that the merchandise was delivered. We're sorry for any problems you may have experienced with the transaction ( s ). Its extremely wrong for Paypal to intentionally release the funds when it had been alerted of the fraud simply because of the fraudulent shipping information, which I had already told Paypal in the phone report. Paypal is guilty of indulging fraudsters in e-commerce. I claim refund of the funds of {$140.00} and a compensation of {$600.00} for damages arising from its intentional indulging of ecommerce fraud and damage to the public interest.
Company Response:
State: NY
Zip: 14072
Submitted Via: Web
Date Sent: 2022-09-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-09
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Money was taken out of my account on XX/XX/2022 by a XXXX XXXX XXXX for XXXX dollars traction id # XXXX.
Company Response:
State: MS
Zip: 391XX
Submitted Via: Web
Date Sent: 2022-09-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A