Date Received: 2022-09-13
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was sent money through Venmo. I can not access this money. Venmo blocked me out. Venmo stole the money. Venmo 's system is a scam.
Company Response:
State: FL
Zip: 337XX
Submitted Via: Web
Date Sent: 2022-09-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-13
Issue: Fraud or scam
Subissue:
Consumer Complaint: My previous complaint about unfair practices by PayPal was not resolved and was closed under unknown to me circumstances. I have to file a new complaint, because outrageous violations were performed by PayPal and have to be put on record for further actions. My actions with my money on my account were wiped off. This is unacceptable and requires the appropriate investigation. I appreciate the alert that PayPal submitted their response to my previous complaint that was filed on XX/XX/XXXX and my rebuttal is awaited. But why did the CFPB put on my page account that the complaint closed??? It is confusing and not understandable why my complaint got closed before that complaint is resolved. How come the complaint has that notice that it is closed? The PayPal response on that complaint was a fraud. I have to request all financial transactions that were done in real after XX/XX/XXXX until the current date that will determine that PayPal covered up its unfair practices and perjured along with covering up the secret conspiracy between PayPal and XXXX XXXX XXXX. PayPal deleted all transactions from my account between XXXX XXXX and PayPal and deleted the record of the linked XXXX account that was listed on my PayPal page account on and after XX/XX/XXXX. Two transactions of {$5000.00} were scheduled from PayPal to XXXX in XXXX and in XX/XX/XXXX and money showed up on my XXXX account and after that disappeared. I believe it is more than illegal to wipe any transaction that was scheduled and initiated and PayPal did it. Fortunately, the attachment of PayPal 's email was saved by me confirming that XXXX was linked on XX/XX/XXXX. I am asking CFPB for help to send my demand for all financial transactions on my PayPal account from XX/XX/XXXX until the current date. How is that possible to wipe off any financial transactions from the account? Does it mean that PayPal is an extremely dangerous financial institution? About two fees each of {$29.00} that were charged on two transfers of {$1000.00} that was done through family and friends option at no fees as usually, based on the history for two years, is out of questions that PayPal took an advantage and has to return the second fees of {$29.00} too.
Company Response:
State: CA
Zip: 95062
Submitted Via: Web
Date Sent: 2022-09-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-13
Issue: Fraud or scam
Subissue:
Consumer Complaint: Two separate E-Mail request/notifications received that {$600.00} will be " automatically be deducted '' from my PayPal account XXXX dated XX/XX/2022 and XX/XX/2022 from an E-Mail address # XXXX and another from " XXXX XXXX XXXX XXXX ) '' with a telephone contact number to reply. I DID NOT MAKE ANY SUCH TRANSACTION and called the E-Mail senders contact telephone number ( XXXX ). The contact telephone was only a scam to get more of my personal information. Upon trying to research a legitimate telephone number none was listed for XXXX XXXX XXXX XXXX Many many years ago I had an account with PayPal. Paypal Company should not use my account!
Company Response:
State: CA
Zip: 94010
Submitted Via: Web
Date Sent: 2022-09-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-13
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: My wife and I use The VENMO app owned by Paypal Inc. XX/XX/XXXX my wife XXXX had her Venmo acct frozen. she called Venmo and they said problem with our XXXX XXXX Bank. She called them and they said it was a VENMO issue. She called Venmo back and they said it was an issue with my Venmo acct. My account was then Frozen and we both started communicating with what we thought was a VENMO Tech team. They told us that our IP address was on several servers around the world and before we could use VENMO again we had to get our IP address off these bad servers. In order to do this we needed to combine all our Money that was in our XXXX XXXX accounts into one account and wire it to a Bot to hold money safe temporarily while they got access and cleared the severs of our IP address. We also had to XXXX money to a made up person to gain some type of temporary access in order to do this work. We made two wire transfers and 3 XXXX transfers. The wire transfer were done on XX/XX/XXXX {$20000.00} and XX/XX/XXXX for {$21000.00} to bots as well as 3 XXXX transfers. The money was supposed to come back to us in 3 days. Before we agreed to transfer money I had them send me photo VENMO ID Badges and they gave me two VENMO receipts for the two wire transfers. There was no reason to think this was a scam because both our VENMO accounts were frozen and we had dialed the VENMO number and had receipts for the money. On XX/XX/XXXX the day after the 2nd wire I tried to contact VENMO through a chat and we were cut off, then the next day did a chat again and I sent them Screen shots of the Two IDs card, wire transfers and Bot addresses of sent money. I ask them for help and wanted to know if this was fraud. They still have not told us the answer. I started getting concerned and decided to contact VENMO in a chat and they said our case had been pushed to a higher level and that seemed reasonable to me. I sent about two dozen emails to VENMO pleading with them to tell us if these people worked for them. I did not get any answer but it would be 7 days to 21 days before they would respond to my plea for help. On XX/XX/XXXX we finally went to XXXX XXXX Bank and they told us this was not fraud to them and all they could do is a recall for the two wires. We still have not heard what has happened to the recall. We believe VENMO is responsible and are asking for them to return our life savings to us. We are both XXXX years old took reasonable steps to identify these people working for VENMO and when I sent screen shots and pleaded for help they ignored us. We also feel that XXXX XXXX has some responsibility to help us with the fraud.
Company Response:
State: WA
Zip: 983XX
Submitted Via: Web
Date Sent: 2022-09-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-14
Issue: Other service problem
Subissue:
Consumer Complaint: Paypal closed my business account ( XXXX XXXX XXXX ) on XXXX XXXX. The message I got from them is that I violated their User Agreement and they are holding the money in my account for 180 days. My business transaction was legitimate. My investor sent $ XXXX through paypal for 1 % ownership in our feature films. Little did I know Paypal took {$150.00} of it and now the balance is {$4800.00}. I agreed to send him a refund so he can do a cashiers check for $ XXXX. That's when Paypal put an accounts limitations on it and requested docs which I sent. After docs sent I got that dreadful message not allowed to do business with Paypal.. I've been trying to get a hold of someone for an explanation, but this " relevant '' team they forwarded my problems to never got back to me. All I want to do is get access the money in my account and refund my investor, bur they put this ridiculous hold on my account without even telling me the reason. They have been trying to refund the $ XXXX through my business checking account twice and I got a {$29.00} NSF fee each time because of it. I can't understand why they would try to get the $ XXXX from my account when the money is the the Paypal account. These guys are shady. I simply want to get access to my money and give the refund to my investor. I don't want them trying to get it out of my checking account like they did twice before. My investor has been waiting 12 days now for a refund and shouldn't have to wait anymore. Paypal shouldn't be trying to get the money out of my business checking account either when the money is in the Paypal account.
Company Response:
State: VA
Zip: 20148
Submitted Via: Web
Date Sent: 2022-09-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-14
Issue: Fraud or scam
Subissue:
Consumer Complaint: On this day of XX/XX/2022 I had sent XXXX $ to an email posted in the attachments below. I was contancting this man via the XXXX XXXX whilst trying to sell my sailboat. He sent me a very beliveable email from what I thought was PayPal. He stated i nthe email portraying PayPal that he had send me an agreed upon ammount of money equating to XXXX $ USD in exchange for my sailboat. In this email " PayPal '' stated I had excedded my transaction time limit and that he had sent me more money than agreed. " PayPal '' stated that I would recieve XXXX $ USD and that I had been given an extra XXXX $ for this issue. All I would need to do is send him XXXX $ back. Naturally I used the banking transfer app XXXX assoicated with my bank ( XXXX XXXX XXXX ). I sent him the XXXX $ and he then sent me another email stating that I now had XXXX USD $ in my account and I would need to send him the XXXX $ USD to him in order to be paid for my sailboat. I then realized I was being scammed and proceeded to gather as much information as possible on him and file a report with the Federal Trade Comission for Scam/Fraud . I provided the Federal Trade Comission with his name, address and email as well as telephone number.
Company Response:
State: MD
Zip: 20653
Submitted Via: Web
Date Sent: 2022-09-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-14
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2022 I received a paypal transfer from a friend ( XXXX XXXX ). She used her paypal balance. From Paypal 's marketing materials, friends and family transfers are free of fees. She sent XXXX USD and I received XXXX USD in my account. There was a fee of around XXXX USD. When I inquired Paypal 's associate they mentioned that It was logged as a business transaction. But the system does not give an option to initiate a friends and family transfer, so the result is that any transaction is logged as an exchange for services/goods. Paypal is misleading as to how the fees work and purposely hides the option to do a friends/family transaction which has no fees.
Company Response:
State: FL
Zip: 32708
Submitted Via: Web
Date Sent: 2022-09-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-13
Issue: Fraud or scam
Subissue:
Consumer Complaint: Through the website XXXX I placed an order using paypal. Seller information : You sent {$130.00} USD to shipping by XXXX, delivery in 3-5 days! Order # XXXX on XXXX Paypal information : Transaction Details Transaction ID XXXX Transaction date XX/XX/2022 On XX/XX/XXXX I realized that the site I placed the order on was not the legitimate XXXX site, and I asked Paypal to reverse payment. I opened up a help ticket and was told by Paypal that I could not receive a reversal and paypal closed the complaint and labelled it " RESOLVED ''. This is not resolved. I have not received the merchandise and have been ripped off of {$130.00}. I can not even update the complaint or escalate with paypal because it's been labelled " resolved '' and I'm not allowed to ake any further action on their website. This issue is not resolved. I have tried to alert paypal several times to the scam and they have not allowed me to register or escalte the complaint. PayPal is as much to blame for this issue as the fraudulent seller. XXXX XXXX XXXX Transaction Details Transaction ID XXXX Transaction date XX/XX/2022 SENDER XXXX XXXX XXXX XXXX RECIPIENT XXXX ________________________________________ Funds will be available to your recipient on or before : XX/XX/2022. ________________________________________ Money sent {$130.00} USD Fee {$0.00} USD Paid with : XXXX XXXX XXXX XXXX ( MINNESOTA ) {$130.00} USD ________________________________________ You paid {$130.00} USD will receive {$130.00} USD Recipient may receive less due to foreign taxes. ________________________________________ Please note it may take a little while for this payment to appear in the Activity section of your account. Get the Details Need to cancel? You have the right to cancel for a full refund unless your designated recipient has already received the payment. However, since most PayPal payments are received within seconds, you XXXX not be able to cancel your payment for a full refund once the payment is made. To determine whether your payment is eligible for cancellation, log in to PayPal.com, select the transaction in your transaction details, and select Cancel, or call PayPal Customer Service at XXXX. About disputes If this payment is for an item you purchased but haven't received, or it's not as described, your purchase may be covered under PayPal, Inc. 's purchase protection. In those cases, you can file a dispute in the Resolution Center within 180 days of payment. Just log in to your PayPal account at www.paypal.com and go to the Resolution Center or call Customer Service at XXXX. You have a right to dispute errors in your transaction. If you think there is an error, such as a payment that was never received or that was processed for the wrong amount, contact Customer Service at XXXX within 180 days. You can also contact us for a written explanation of your rights. If you don't recognize this payment or want to report it as unauthorized, you should contact the Resolution Center at PayPal.com or call Customer Service at the number above. For questions or complaints about PayPal, you can contact these agencies : Minnesota Department of Commerce https : //mn.gov/commerce/ ( XXXX ) XXXX Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX TTY/TDD ) www.consumerfinance.gov ________________________________________ Help & Contact | Security | Apps PayPal is committed to preventing fraudulent emails. Emails from PayPal will always contain your full name. Learn to identify phishing Please don't reply to this email. To get in touch with us, click Help & Contact. PayPal Customer Service can be reached at XXXX. Not sure why you received this email? Learn more Copyright XXXX PayPal, Inc. All rights reserved. PayPal is located at XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX. PayPal XXXX : XXXX XXXX XXXX ) XXXX : XXXX
Company Response:
State: MN
Zip: 554XX
Submitted Via: Web
Date Sent: 2022-09-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-12
Issue: Other transaction problem
Subissue:
Consumer Complaint: On or about XX/XX/2022 I tried to send {$250.00} via Venmo to a friend who was having financial problems. She didn't know how to set up her bank to receive so she rejected it, with the help of a Venmo customer service agent. Because of that they froze my Venmo account and they have not transferred the {$250.00} back into my bank account. I have worked with a customer service agent probably 10 times, twice today, and nothing. Change passwords. I have done that about 6 times. Send in my ID to verify myself. I have done that 3 times and they keep asking me to do the same thing over and over. I have corresponded with them over 20 times via email since then and nothing. They keep asking over and over for the same thing. Change my password and verify my ID. I want my money back and they don't seem to want to give it to me so I came here for help. I can not get into my venmo account to get anything like the inability to transfer to payee. If you want copies of all the emails, XXXX correspondence or anything else let me know.
Company Response:
State: OR
Zip: 97501
Submitted Via: Web
Date Sent: 2022-09-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-12
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Repeatedly and without exception over the last 2 years, when I have attempted to move funds from Venmo into my bank account, I have encountered the same obstruction. Either the password that I submit is rejected and the reset fails, or when I try to receive the verification code to initiate the transaction, I receive a pop-up message saying " Code Not Sent. Please try again. '' The last time I failed to retrieve moneys held for me by Venmo, I eventually reached the the supervisory level, where a very nice supervisor named XXXX XXXX was able to temporarily resolve the issue, but only by setting up a new and different account, cancelling my old account, and transferring funds by a workaround into the new account. Now that account is presenting the same issues. Attempts to resolve the issue through Contact, Help or Support are invariably met with computer generated FAQs that do not relate to my problem. Today I found that the FTC had already filed a complaint against Venmo in 2014 for what appear to be the same complaints. Why are they still getting away witih the same dirty tricks unscathed?
Company Response:
State: IN
Zip: 46205
Submitted Via: Web
Date Sent: 2022-09-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A