Date Received: 2022-11-06
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XXXX XX/XX/2022, I ordered XXXX trees from XXXX and received no verification of order from the company. However, as the only means of payment through the company, my credit card through PayPal was charged {$60.00} payable to a completely different compnay called XXXX XXXX XXXX with no order details, and I did not receive a confirmation of my order from XXXX. I filed a claim with PayPal for refund but it was denied based on their so-called investigation which stated that trees were delivered on XXXX XX/XX/2022. The trees were not delivered to me at my address. The FedEx delivery tracking number shows no name and no address and the photo of the delivery address is the back door of someone else 's house. I checked with FedEx and my name is not associated with the tracking number. Furthermore, the FedEx tracking number references XXXX items, not XXXX, described as " XXXX inch XXXX metal garden '' and the boxes with " XXXX '' logos in the picture certainly do not contain trees.
Company Response:
State: GA
Zip: 316XX
Submitted Via: Web
Date Sent: 2022-11-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-04
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My PayPal account has been permanently banned. After the funds in the account have been retained for 180 days, I received a withdrawal email notification from PayPal, but I was unable to add a bank account for withdrawal. I also contacted PayPal customer service many times, but the problem has not been resolved.
Company Response:
State: IL
Zip: 62025
Submitted Via: Web
Date Sent: 2022-11-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-04
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My PayPal account received a withdrawal email notification, but the withdrawal could not be completed. I contacted PayPal customer service many times and kept waiting for me. Is there any problem with withdrawing my money?
Company Response:
State: NY
Zip: 10304
Submitted Via: Web
Date Sent: 2022-11-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-04
Issue: Fraud or scam
Subissue:
Consumer Complaint: My PayPal account was permanently restricted last year. After 180 days, I received a withdrawal email notification from PayPal, but I could not complete the withdrawal. I contacted PayPal customer service many times and the problem has not been resolved. The customer service said : PayPal system security risk control does not allow withdrawals, I want to withdraw my balance, can't I do it? Is there any law?
Company Response:
State: MA
Zip: 02453
Submitted Via: Web
Date Sent: 2022-11-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-04
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My PayPal account received an email notification of withdrawal, but the withdrawal could not be completed. I contacted PayPal customer service several times, and uploaded the identification documents according to the customer service instructions, but the account still can not be withdrawn. PayPal customer service said : Due to system security restrictions, I need to wait, I am very angry. dishonest company.
Company Response:
State: FL
Zip: 33311
Submitted Via: Web
Date Sent: 2022-11-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-04
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: The PayPal account can not be withdrawn. I contacted PayPal customer service many times, and uploaded my identification information. The system still does not allow me to withdraw cash. There are often problems with the PayPal system. please help me.
Company Response:
State: WI
Zip: 544XX
Submitted Via: Web
Date Sent: 2022-11-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-05
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: PayPal closed my account due to unauthorized account activity back in XXXX or XXXX after me filing several disputes due to this unauthorized account activity that I had no knowledge of nor did I authorize them. They completely blocked me from my account with no access to to nothing including my disputes and the bitcoin an euthcoin that I investmented in and bought through my account PayPal. XXXX it's XXXX and still nothing. I've tried
Company Response:
State: OH
Zip: 45044
Submitted Via: Web
Date Sent: 2022-11-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-04
Issue: Fraud or scam
Subissue:
Consumer Complaint: I received a letter in the mail stating that my PayPal account was overdue. On XX/XX/2022 I called the phone number provided in the mail. I was told to purchase gift cards in the total amount of XXXX. Part of it was in XXXX grocery store and part of it was in XXXX quick store. I did as instructed and read all the numbers off the gift card to the man on the phone. As a result the total amount was charged to my credit card.
Company Response:
State: FL
Zip: 32937
Submitted Via: Web
Date Sent: 2022-11-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-03
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: My issue is with paypal. I sell items online, specifically in this instance it was on XXXX, First all of my listings are no refund no return all sales final clearly stated on every listing. Someone bought a pair of shoes from me and after shipping said that they wanted to cancel the order. I replied to them immediately and informed them of my stores policy and did not hear back, then XXXX weeks after delivery they contacted whatever financial institution they used to purchase the shoes and fraudulently claimed that I said they would receive a refund which is a complete lie but paypal released the funds to them even though I have undeniable proof the buyer was committing fraud. I also had a representative from XXXX contact paypal and confirm the situation and XXXX also confirmed that the buyer was lying and have since banned them from using the XXXX site. Paypal has not returned the funds that they allowed to be fraudulently taken and the buyer kept the shoes as well and paypal charged me for them investigating the fraud that they allowed, bringing my financial loses to almost XXXX XXXX I have full evidence that fraud was committed and paypal went along with it. criminal charges need to be brought against paypal, the buyers card issuer and the buyer himself. This is theft, bank fraud and cyber crime
Company Response:
State: MI
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-11-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-03
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: To whom this might concern, My PayPal account is now permanently limited and currently has more than {$1100.00} that I couldn't withdraw for 180 days. On XX/XX/2022, at XXXX XXXX, I received an email from PayPal, with the title " You can no longer do business with PayPal ( Ref ID - XXXX ) '' and there was no in-depth explanation why. On XX/XX/2022, at XXXX XXXX, I emailed XXXX to inquire about the reason and seek help. No response was made for this attempt. On XX/XX/2022, at XXXX XXXX I emailed XXXX to inquire about the reason and seek help. No response was made for this attempt. On XX/XX/2022, at XXXX XXXX I emailed XXXX again with more explanation on my side, hoping that someone can reply. No response was made for this attempt. On XX/XX/2022, at XXXX XXXX, I emailed XXXX again with more explanation on my side, hoping that someone can reply. This time I received an automated reply, but no other than that. All of my attempts to contact PayPal regarding my PayPal account were met with unhelpful responses. XXXX, CFPB can help escalate this issue to PayPal, I really hope to get my accounts back and continue my relationship as a customer with PayPal Inc. I have been nothing but respectful toward the company and would really appreciate it if they can resolve this issue. I will attach as many documents as possible ( my attempts to contact the company through emails ) I appreciate all the help and response I could get, thank you very much.
Company Response:
State: VA
Zip: 22079
Submitted Via: Web
Date Sent: 2022-11-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A