Date Received: 2022-11-27
Issue: Other transaction problem
Subissue:
Consumer Complaint: Being a frequent user of Venmo, I was shocked and outraged that Venmo took {$850.00} out of my account, without my permission, to reimburse someone I have never had a transaction with, who had either scammed me, or was another victim of this scam. I reached out to the Venmo customer service team on multiple occasions and was looped in circles without anyone providing an explanation or solution. As Venmo can clearly see when looking at my account history, I received {$850.00} from a person named XXXX who then requested the same amount sent back, saying that she had sent it in error to me. I looked at her profile, and since it appeared legitimate, I completed her request to return the {$850.00} back to her, evening out my account to where it had been before the two transactions. Then, a few weeks later, " Venmo Disputes '' took {$850.00} out of my account, claiming that it was the final resolution to a dispute that was filed by someone named XXXX, who my account shows is not someone I have ever had a transaction with. If this XXXX was a victim of this scam as well, her reimbursement should not be coming out of my personal account balance. Any time I called customer service, the agent looked through my account and understood the situation, recognizing that I should not be held liable for that money. However, they could not do anything about it, since it needed to be handled by the Venmo Disputes department, who are not available by phone. The agent would " reescalate the case '' with their thorough notes on our conversation, but any responses from the Venmo Dispute team were fully automated and did not address my questions whatsoever. They merely stated that they had fought on my behalf, but did not win, so the case was closed. Venmo taking money out of my personal account to contribute to this scam is completely unacceptable and a poor business practice. I should by no means be held liable to return {$850.00} to anyone.
Company Response:
State: CA
Zip: 93103
Submitted Via: Web
Date Sent: 2022-11-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-27
Issue: Other transaction problem
Subissue:
Consumer Complaint: Hello i have complain this previously you closed my comlain but i did not get the solution from the company i am again doing complain against the company kindly strictly forward this complain to paypal this was I have been using PayPal since 2017 and during this period I don't use PayPal too much last few month I stared using PayPal and receiving payments from my clients.I have updated my personal account to my business account and the limitations was placed on account immediately PayPal asked me to provide 4 things proof fulfillment photo id more information about transactions i have XXXX $ in paypal account I provided them all information and photo id document but after 2 days I was received email from PayPal we have permanently limited your account you can no longer do business with PayPal I don't now why all this happened I tried to contact with PayPal but I have not found any reply kindly Help me in this matter and help me in getting back my account Account Details : First name : XXXX XXXX name : XXXX Email address : XXXX Pp reference id : Ref ID - XXXX
Company Response:
State: NY
Zip: 10001
Submitted Via: Web
Date Sent: 2022-11-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-28
Issue: Fraud or scam
Subissue:
Consumer Complaint: I purchased a service from a seller via Paypal. Paypal transferred my money and I received nothing in return. I was scammed for almost {$2000.00} & XXXX did absolutely nothing to return my money after being scammed. Paypal also did not assist me and sent a basic copy & paste message just like XXXX. Both companies are ultimately responsible for not providing me with my money that I need back. Just to be XXXX clear I NEVER received anything for that large sum of money. It seems like they refuse to even check the information & proof I have provided. XXXX has also refused to create a new dispute & even completely filed everything incorrectly. The charges were filed for around {$9.00} instead of the XXXX $ needed for a certain charge.
Company Response:
State: AR
Zip: 72023
Submitted Via: Web
Date Sent: 2022-11-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-28
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Hello, PayPal team, my account can not be linked to the bank and withdraw cash. I have also contacted PayPal customer service many times, but the problem has not been resolved. Please CFBP help me
Company Response:
State: CO
Zip: 80538
Submitted Via: Web
Date Sent: 2022-11-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-28
Issue: Problem with a company's investigation into an existing issue
Subissue: Problem with personal statement of dispute
Consumer Complaint: Hello To whom it may concern. 1- PayPal allegations are false as they are not a partner with my business and they don't know the nature of my business. Copyright infringements and trademark violations stated by PayPal are nonexistent. 2- PayPal failed t o provide a valid court order or a copyright/trademark infringement complaint to justify how they unlawfully seized my money. 3- All disputes with my clients have been already resolved and the remaining balance was my hard earned money. 4- My business activities were allowed under the law, the service I provide is legal. There is no law that prohibit the service provided to my customers. 5- PayPal debited random amount from my balance that doesn't represent any genuine pre-estimate of loss or damages. Under the common law, liquidated damages may not be set so high that they are penalty clauses rather than fair compensation. 6- PayPal user agreement stated liquidated damages at {$2500.00} USD per violation and not per transaction. PayPal actions are considered a breach of their own agreements as they stole all my hard earned money and made my balance reached XXXX! 7- I believe that I was deceived by PayPal as they failed to provide the payment service promised taking advantage of me as their customer to steal my money in a clear case of unjust enrichment. Looking forward to transfer my money back. Regards XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-11-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-28
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hello CFBP team, my PayPal account can not be linked to the bank and withdraw cash. I have called PayPal customer service many times, but the problem has not been resolved. Please help me, it has brought great trouble to my life. error message is included in the Attach documents.
Company Response:
State: FL
Zip: 33311
Submitted Via: Web
Date Sent: 2022-11-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-28
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Hello PayPal team, my PayPal account can not be linked to the bank and withdraw cash, I have called PayPal customer service many times, but the problem has not been resolved.
Company Response:
State: IL
Zip: 62025
Submitted Via: Web
Date Sent: 2022-11-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-28
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Hello PayPal team, my PayPal account link with the bank prompts for security verification, and the security verification page does not display my account mobile number, which makes me unable to complete the security verification, bank link and cash withdrawal, please help me I have contacted PayPal customer service many times, and the answer given to me is " wait ''. I have been waiting for two years. How many two years are there in life?
Company Response:
State: TX
Zip: 76262
Submitted Via: Web
Date Sent: 2022-11-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-28
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hello. On XX/XX/2022, I got a limitation on my US business PayPal account XXXX After few complaints PayPal gave me reason of my account limitation which is as follow : " On XX/XX/2022, we carefully considered a number of factors that, when viewed together, indicated there was a high level of risk associated with your Account. Specifically, you are selling unauthorized gaming related accessories. Selling this type of material is a violation of the PayPal Acceptable Use Policy and User Agreement. Per the Prohibited Activities section of the PayPal Acceptable Use Policy, it states that, You may not use the PayPal service for activities that : relate to transactions involving ( h ) items that infringe or violate any copyright, trademark, right of publicity or privacy or any other proprietary right under the laws of any jurisdiction.On XX/XX/2022, PayPal reviewed your Account and determined we were unable to mitigate the risk associated with your Account. Specifically, you are selling unauthorized gaming related accessories. In addition, your login attempts do not reflect the same geographical location information as your Account. '' I'm very appreciate that PayPal gave me a detailed reason of limitation. And since I know this reason I can give an explanation from my side. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. To play my game it is necessary to register an account, download game client files ( XXXX XXXX, install it and run on XXXX. On my game website there is a page which allows you to buy virtual currency ( points ) using PayPal. There are several options available to purchase. When you click the desired option, the website redirects to the PayPal payment page. After payment the user redirects back to my website and my system adds purchased virtual currency to the user game account and logs all information about payment to my records system. Once payment is handled and virtual currency credited to the user game account the user can use this currency in our in-game store to purchase any desired game values ( XXXX ). Each user authentication in game is logged to my records system as well as all purchases in the in-game store so I am able to check and prove that the player logged to the game and spent purchased virtual currency on game values. Paypal considers my business to be selling unauthorized game items. However, he does not provide any evidence that the game values are unauthorized. In turn, I argue that this is not true, since all game values are part of my game. Since the game is the property of my company, and all the valuables I sell are part of my game, given the fact that the rights of no one 's companies have been infringed, then PayPal 's claims of trademark and copyright infringement do not apply to my business. Therefore, the acceptable use policy violation does not apply to my business and PayPal account. Given all of the above, coupled with the absence of real facts of copyright infringement by PayPal, I ask PayPal to lift all limitations from my account. I have carefully read the PayPal Agreement and Rules and can assure you that my business model does not violate the rules and complies with PayPal 's terms of use.I have worked closely with PayPal support to improve my customers ' experience as requested by the PayPal staff. My record system is designed to show PayPal my business model as clearly as possible. And not to put a shadow of doubt about the fulfillment of my orders. In regards to the 2nd reason of account limitation : " your login attempts do not reflect the same geographical location information as your Account '' My company is registered in the USA, in the state of Delaware. However, I currently live in XXXX. All my login attempts from XXXX. At the time of registration, I communicated with PayPal support, clarifying every step I took. Among other things, I asked the PayPal support staff about indicating my XXXX address. On the screenshot of XXXX you can see my dialogue with the support staff. I told him that my company is in the US and I live in XXXX. I asked him if I needed to put my XXXX address somewhere? His response was : " Don't worry you NEED NOT to specify your XXXX address anywhere in account as it's US PayPal account. '' To completely dispel all doubts, I asked if there would be any problems with the fact that my company is located in the USA, but I live in XXXX. In response, the support staff replied " XXXX, there is NO ISSUE with you are residing in XXXX and your business is established in the US. ". You can verify this by looking at the XXXX XXXXAll my account data was entered according to the advice of the PayPal support staff. I did not try to deceive or mislead PayPal. Therefore, I do not consider that my actions were inconsistent with the PayPal user agreement. I believe that I have not done anything that could result in my account being banned. And my evidence is sufficient for PayPal to change its mind about my account. I believe that I have a chance to be a PayPal seller and run my absolutely legal business with PayPal. I am always open to cooperation and ready to provide all the necessary documents and evidence. Best Regards, XXXX XXXX.
Company Response:
State: DE
Zip: 19709
Submitted Via: Web
Date Sent: 2022-11-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-28
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: my names XXXX XXXX XXXX. i noticed in XX/XX/XXXX that my paypal account was limited they asked me to submit a bank statement which they confirmed they accepted as well as a photo id of a drivers license, they said it the id i sent and the name on the paypal account didnt match which i found weird i thought maybe i had sent in the wrong id since i also have my daughter 's ID on my phone. a day after paypal permanently limited my paypal account due to inconsistency with user agreement, i had a balance of XXXX on my account which thy have been not allowing me to withdraw since the end of XXXX. i have contacted paypal on the phone they and got different answers from different people i spoke to so i was unsure what was going on they referred me to to a new method of submitting the proof of ID, this time i made sure i sent the right one however they still denied my appeal ( XX/XX/XXXX ) and refused to remove the limitation i have contacted them almost everyday and none of them still have been able to help me, they want to hold my money for 180 days before the funds are released to me and there is even a chance the money will be kept by the them, i find this to be very unfair practices and would like this matter resolved. paypal reference : XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-11-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A