Date Received: 2022-11-26
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: I was using my Venmo account no different than any other day when I sent my sons mother XXXX dollars for his birthday. If I was to guess Id say she called and made a false report to get my account jammed up. Because Venmo froze my account with {$1100.00}. In it. They proceeded to keep my money after I tried to transfer it multiple times. After reaching out over 20 times to Venmo they finally emailed me simply saying they shut down my account for user agreement issues and they are holding my money for 180 days for loss protection. The money in the account has a clear paper trail from my business. It was transferred from PayPal after a customer paid via PayPal. The money is clearly mine and they are acting like its theirs. Its actually for my customers roof!!! And now I have to either come out of my own pocket or tell my customer Venmo is quite literally stealing our money. Please help
Company Response:
State: CT
Zip: 06320
Submitted Via: Web
Date Sent: 2022-11-26
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-26
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: My account was closed unexpectedly and they promised to give me a chance to withdraw my funds. and they did XXXX XX/XX/2022, XXXX. they then unexpectedly withrawn my funds without my authorization or permission on XXXX XX/XX/2022, XXXX. This is unprofessional and making it worse even after they claim my funds are eligible for withdrawal the funds are still locked and i'am unable to withdraw. moreover they don't give the steps clearly necessary to withdraw the funds they claim is eligible for withdrawal.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-11-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-26
Issue: Fraud or scam
Subissue:
Consumer Complaint: I have XXXX in my paypal balance that has been there for over a year but they will not allow me to transfer, receive or do anything with the balance. I just receive a message that states I can not use paypal anymore and that my my balance will be help for 180 days. It has been over twice that waiting period and I have not received an email or have access to the funds
Company Response:
State: ME
Zip: 044XX
Submitted Via: Web
Date Sent: 2022-11-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-26
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: On XX/XX/2022 I received {$10.00} in a incoming oayment and had {$2.00} on the account as soon as the payment cane in a message came up that my account was reset and the {$12.00} turned into {$2.00} and it said that I owed {$7.00} and they took it out if XXXX and {$2.00} was my remaining balance in the account. A month before that I received a payment of {$20.00} and they immediately took {$18.00} znd I was nit ovdrdrafted. The week before that I received a {$25.00} payment and it disappeared with no explanation. I received a {$10.00} payment from my XXXX Bank Account and it says XXXX XXXX and it disappeared too. Before that they refused to fix the problem with the XXXX XXXX XXXX not being able think up to my Venmo Account and transfer money to it. It works for others but they pretend to me it can't be fixed XXXX XXXX is a prepaid account bank and its not. Please help me get good customer service.
Company Response:
State: TN
Zip: 37919
Submitted Via: Web
Date Sent: 2022-11-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-26
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: My account was closed unexpectedly and they promised to give me a chance to withdraw my funds. I was given the permission to withdraw but my limitations were still upheld so i couldnot withdraw as i still had limitations. They then unexpectedly withraw my funds without my authorization or permission. moreover they don't give the steps clearly necessary to withdraw the funds they claim is eligible for withdrawal.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-11-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-27
Issue: Confusing or misleading advertising or marketing
Subissue:
Consumer Complaint: They mislead you to right away service and money. They are keeping my money XXXX now.. Did not warm before. It's under the new account XXXX I need my money released now. R
Company Response:
State: CA
Zip: 90631
Submitted Via: Web
Date Sent: 2022-11-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-27
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I created a Venmo account in XXXX of XXXX so that my cousin could pay me money she owed me. My account was then frozen by Venmo with {$270.00} in my account and they would not give me a real reason why they froze my account. I have contacted them numerous times and they refuse to answer me, and have stolen my money.
Company Response:
State: OH
Zip: 45215
Submitted Via: Web
Date Sent: 2022-11-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-27
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/2022, I was alarmed to discover that unauthorized payments from my PayPal account had been made since XX/XX/2022 totaling debits of {$1100.00} from my bank account. The unauthorized payments had the vendor title of XXXX XXXX and the individual amounts were deceptively small to avoid detection as fraudulent. I had a total of 46 of these transactions over the eight months, averaging to about {$25.00}, which on the surface may look reasonable for the nature of the transaction ; however, NONE of these transactions were in fact authorized by me, nor were used by any member of my family. Upon discovering this, I contacted PayPal and opened two cases ( as their online customer complaint tool is very confusing and limited ) : Case ID XXXX and Case ID XXXX. PayPal summarily closed both cases with a statement that I should take this up with the vendor, even after I made it clear that I NEVER authorized these payments. I need the CFPBs assistance to compel Paypal to honor their obligation under Regulation E to reimburse me for these obviously fraudulent charges. Thank you
Company Response:
State: NC
Zip: 28226
Submitted Via: Web
Date Sent: 2022-11-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-27
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/24 I used a debit card with PayPals Bill Pay service for {$990.00}. PayPal accepted the transaction and charged the debit card, but did not send the payment to my vendor, XXXX XXXX XXXX XXXX. PayPal has a transaction ID which they claim is proof that the transaction was successfully completed. The vendor has not credited my account. I've contacted the vendor several times and they have not received the payment from PayPal. I've used PayPal to make similar payments quite often without issue. I've tried to resolve this issue multiple times with PayPal but all have been unsuccessful. The case I opened with PayPal was # XXXX. PayPal closed the case stating the transaction completed successfully. I appealed it and they closed the case again with the same response. On XX/XX/XXXX I initiated a 3 way call between PayPal and XXXX. The XXXX representative explained that they investigated extensively and did not receive the payment from PayPal. The PayPal representative used this information to re-submit the case with a new reason code. On XX/XX/XXXX, I was notified by PayPal that my case had been denied again based on the merchants response and the information we have to date.
Company Response:
State: NY
Zip: 11791
Submitted Via: Web
Date Sent: 2022-11-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-27
Issue: Confusing or misleading advertising or marketing
Subissue:
Consumer Complaint: I'd like to report Venmo for a " bait & switch '' promotion to get consumers to open new Venmo accounts ( probably directed at current PayPal users ). I have received, and turned-down, many offers to open a Venmo account for a {$10.00} credit ( e.g. have a saved email offer from XX/XX/XXXX ). On XX/XX/XXXX I finally " bit '' after receiving a solicitation for new Venmo members only, to open a Venmo account stating you would receive a credit of between {$10.00} to {$500.00}. The official rules called it a " sweepstakes '' and just require that you sign up before XXXX, XXXX and they needed a phone number, and your " payout '' would arrive within 30 days. ( When I first signed up I didn't even realize it was a sort of " sweepstakes payout. '' ) After I signed up my Venmo account was ( is ) live but EMPTY. On XX/XX/XXXX I got a followup email wanting to verify my e-mail ( which I had done in order to open the account in the first place ). On XX/XX/XXXX Venmo e-mailed again stating I was " almost there '' and now they wanted me to link a bank account! I wrote their customer service to complain and advised I had not received any credit XXXX On XX/XX/XXXX they e-mailed me another solicitation to accept a {$5.00} credit stating " It's been a while, we miss you '' and to show our appreciation accept this {$5.00} within 2 weeks or it expires. I did not accept that. I now see that the official " sweepstakes rules '' state if you accept any intervening offers from them it voids their {$10.00} to {$500.00} offer. Seems like a classic " bait a switch tactic. '' I wrote to Venmo customer service to complain I had not received what I had been promised to open an account with them on XXXX, XX/XX/XXXX & XX/XX/XXXX. At no time did they say I didn't fulfill all the offer requirements nor that they needed a bank account to be linked ; They always said to be patient and it would take about 30 days to see the $ arrive in my Venmo account. Baloney! I have received nothing but " lulling letters '' from their customer service ( I saved all these email communications in my XXXX account. On XX/XX/XXXX I told them I felt they had misled me to open this account and that the CFPB " frowns upon '' this sort of thing to get consumers to open new accounts and if they didn't remedy the situation I'd file a complaint with the CFPB ( XX/XX/XXXX ).
Company Response:
State: NJ
Zip: 07666
Submitted Via: Web
Date Sent: 2022-11-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A