Date Received: 2023-12-03
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: I Hook up PayPal to my bank and there refusing to let me transfer money into PayPal from the bank they said it's lock and it will be unlocked in 72 hrs it's passed and still locked
Company Response:
State: NY
Zip: 141XX
Submitted Via: Web
Date Sent: 2023-12-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-02
Issue: Fraud or scam
Subissue:
Consumer Complaint: scammers!!!! they are incredible doing everything to keep you in verification loops so you can not get your funds! I have received money to my paypal fundraiser! I dont want to keep the money in paypal but they ARENT LETTING ME WITHDRAW TO MY BANK! THEY KEEP ME IN CRAZY VERIFICATION LOOPS. NOW THEY WANT ME TO USE MY PHONE TO ULOAD MY ID! THIS IS MAD I DO NOT HAVE A XXXX XXXX! THERE IS NO OTHER WAY TO UPLOAD ID DOCUMENT! SUPPORT IS SENDING GENERIC MESSAGES! COPY PASTE! ITS JUST A LOOP FOR THIS SCAMMERS TO NOT PAYOUT FUNDS!
Company Response:
State: NY
Zip: 142XX
Submitted Via: Web
Date Sent: 2023-12-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-02
Issue: Fraud or scam
Subissue:
Consumer Complaint: the scammers of paypal did block my payout just after I had received funds to my paypal fundraiser https : XXXX after half a year I still have no access to my funds but even worse they locked me out completely from my account. I can not login with my password or email. they prompt a message we keep you safe!!!!! hahahhaa they keep safe my money to them selves!!!!
Company Response:
State: NC
Zip: 283XX
Submitted Via: Web
Date Sent: 2023-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-02
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I hope this message finds you in good health. I am writing to appeal the permanent limitation placed on my PayPal account, which is associated with the email address XXXX. I firmly believe that this limitation has occurred due to a misunderstanding, as I am confident that I have not violated any of PayPal 's policies or engaged in any unauthorized activities. Throughout my history as a PayPal user, I have consistently adhered to PayPal 's terms and conditions. Maintaining a positive and trustworthy relationship with PayPal is of paramount importance to me, and I am fully committed to resolving any issues or concerns that may have led to this unfortunate situation. I kindly request that PayPal conducts a thorough reevaluation of my case, carefully examining the circumstances surrounding the permanent limitation of my account. I am confident that this review will reveal an error or misunderstanding. I am prepared to provide any necessary documentation or information to support my appeal. Reinstating my PayPal account would not only alleviate my current financial inconvenience but also enable me to continue using PayPal for secure and efficient financial transactions, just as I have done in the past. I deeply appreciate your prompt attention to this matter and kindly ask that you initiate the review process without delay. If there are specific documents or details required from my end to facilitate this process, please do not hesitate to inform me. Thank you for considering my appeal. I eagerly await a swift resolution of this issue and the opportunity to resume using PayPal 's services.
Company Response:
State: CA
Zip: 91744
Submitted Via: Web
Date Sent: 2023-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-02
Issue: Fraud or scam
Subissue:
Consumer Complaint: paypal has stolen XXXX usd of my fundraiser https : XXXX in XXXX they did limit my account permanently for XXXX days but till today I can not witdraw my funds!
Company Response:
State: DE
Zip: 197XX
Submitted Via: Web
Date Sent: 2023-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-02
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was scammed by someone stating that I owed money for missing a court date to the XXXX Police Department on Sunday, XX/XX/XXXX. I sent the money through PayPal to a XXXX XXXX for {$720.00} plus a {$21.00} PayPal service fee for an amount totaling {$740.00}. I was told to meet with someone at the XXXX Police Department later that afternoon. When I got to the police department, I was told by someone who worked there that the person I spoke to on the phone was using the name of someone who used to work at the department and that it was a scam. I filed a report with the XXXX Police Department and was told to also file a report with the police department where I lived, the XXXX XXXX Police Department. I filed a report with the XXXX XXXX Police Department on XXXX, XX/XX/XXXX -- the following report is attached. The case number with the XXXX Bank is # XXXX. I received a credit from my bank for the amount taken ( {$740.00} ) shortly after the incident and those involved at the bank said they were going to look into the case. The case was denied on XXXX XXXXXX/XX/2023 and the funds were taken back. The case was then reopened on Friday, XXXX XXXX because XXXX Bank and PayPal did not have the actual police report from the XXXX XXXX Police Department beforehand. Following this, I was told from representatives at XXXX Bank that I needed to get something in writing from PayPal stating that they would approve a credit for the funds, which they never provided. I was told when I called PayPal that since the bank was handling the case now, there was nothing further they could do. A representative at XXXX Bank stated on XXXX XXXX XXXX that if a document of any kind ( email, written document, etc. ) is provided at some point from PayPal stating they approve a credit for the amount taken, they could approve giving back the funds. I am not sure why Paypal can not provide this information and if this is not resolved, further legal action is going to be taken. I will note that there is a supplement to the original police report from the XXXX XXXX Police Department since the first report did not have the correct amount taken. The supplemental report was taken down on XXXX, XXXX XXXX -- the following document is also attached.
Company Response:
State: IL
Zip: 60139
Submitted Via: Web
Date Sent: 2023-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-02
Issue: Fraud or scam
Subissue:
Consumer Complaint: IN XXXX PAYPAL LIMITED MY ACCOUNT PERMANENTLY AFTER I HAD RECEIVED XXXX XXXX TO MY XXXX! in an email they assured me that I will get me funds in 120 days. time has passed and I am unable to add any bank account to withdraw my funds! they are complete scammer!
Company Response:
State: TN
Zip: 373XX
Submitted Via: Web
Date Sent: 2023-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-02
Issue: Fraud or scam
Subissue:
Consumer Complaint: SCAMMERS! VENMO IS A CRIIMINAL ORGANISATION! Beginning XXXX I tried to withdraw funds from my account and they immediately froze my venmo account after I tried to withdraw asking for me to submit my ID. on the XXXX of XXXX I have received this email that my account has been unfrozen : We're contacting you because your account was recently frozen. After review, we have unfrozen your account. You should be able to use Venmo as normal, but you may need to log out and back in to see this change reflected in your app. We apologize for any inconvenience this situation may have created. Please reply this this email if you have any questions. Team Venmo -- -- -- -- I then tried to withdraw my money once again on XXXX XXXX XXXX! first I got a message that funds or on their way and then again!!!! guess what account frozen!!!!! VENMO JUST FOOLS PEOPLE IN ENDLESS VERIFICATION LOOPS IN ORDER NOT TO PAY THEM. I will inform the FBI
Company Response:
State: IN
Zip: 46619
Submitted Via: Web
Date Sent: 2023-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-02
Issue: Fraud or scam
Subissue:
Consumer Complaint: I have created a paypal XXXX in XXXX as soon as I have received donations paypal did block my payout! https : XXXX they send an email that in 120 days I can have my money but now they have a new trick! they just locked me out of my account! I cant login XXXX cant reset password! I cant add a new phone number! it asks to send XXXX to my old number which I dont have access too! Paypal is very very clever to play and fool around people so they can not withdraw their funds!
Company Response:
State: CA
Zip: 946XX
Submitted Via: Web
Date Sent: 2023-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-02
Issue: Fraud or scam
Subissue:
Consumer Complaint: Venmo has blocked over {$8000.00} on my venmo wallet since many months now! in XXXX they wrote me the following : You have a new message from Venmo regarding request XXXX XXXX To respond, simply reply to this email. Hello XXXX, Please reread the email you received. As was explained in the email you are replying to from my colleague, XXXX Please note that you will only be able to transfer the funds in your Venmo account to a bank account using our Standard Transfer option XXXX XXXX XXXX XXXX XXXX. You will NOT be able to Instant Transfer your remaining balance to a debit card or bank account. Bank-funded transfers in and out of Venmo are reviewed and could be delayed or blocked if we identify an issue. Reviews may result in funds beingheldor removed from your account. For more information, please read aboutReviews of TransfersIntoand Out of Venmoin our Help Center. XXXX XXXX XXXX XXXX XXXX XXXX -- - but untill today their system is not allowing me to add my new bank account! its been half a year they have my money! and fool me around with copy paste emails!
Company Response:
State: TN
Zip: 377XX
Submitted Via: Web
Date Sent: 2023-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A