Date Received: 2022-11-29
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: On XX/XX/2022, XXXX charged my PayPal Debit card for two product renewals rather than the one due ( {$71.00} approx. ). I asked them for a credit. XXXX issued a credit ( {$71.00} ) through PayPal but PayPal never deposited that back to my account. On XX/XX/2022 XXXX ( my bank ) issues a temporary credit for the entire amount for XXXX products from XXXX ( {$260.00} ) On XX/XX/XXXX, XXXX finalizes the credit agreeing with me. In the meantime PayPal has suspended my card usage. On XX/XX/XXXX XXXX attempts to renew XXXX XXXX XXXX and the charge was denied by PayPal. I have tried to resolve the issue on the PayPal website but it never goes through and no explanation is given as to why. I've tried calling them but nobody picks up a phone- it's just a bunch of recordings. I have tried to change my payment method on XXXX and I did give another debit card but for whatever reason they keep trying to use the PayPal debit card. You can not reach XXXX by telephone. I do not want to lose the XXXX products as I am self employed and need those products to conduct business.
Company Response:
State: IL
Zip: 60640
Submitted Via: Web
Date Sent: 2022-11-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-30
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: To whom it may concern. My full name matching my passport XXXX Im from XXXX and I want to complain about a very concerning problem related to the payment service PayPal offered at paypal.com PayPal limited my account without prior notice and held my money for 180 days to cover any disputes. Their customer service always promised that they will release my funds after 180 days. I logged in to my account after 180 days passed to discover that PayPal stole my money and transferred all my balance to themselves under the false claim of nonexistent damages. There was no damage to PayPAl and I believe their claims are false. All disputes related to my account was settled. PayPal acted in bad faith and debited random arbitrary amounts to empty my balance to XXXX enriching themselves from my hard earned money. PayPal transferred my whole balance and took my hard earned money under the Transaction ID : XXXX. Under the common law, liquidated damages may not be set so high that they are penalty clauses rather than fair compensation. I believe PayPal acted in bad faith as a payment company, they have to offer the promised service. I believe that I was deceived and scammed by PayPAl and I want to complain about this corrupt acts done by the payment company PayPal. I have tried to resolve this issue friendly with them many times but they always reply with canned and useless responses done by bots. PayPal failed to provide the advertised payment service. Looking forward for your reply. Thank you.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-11-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-28
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I have tried for the last two months or so to update my business PayPal account with a new bank account. I was first told by a representative that I could not add a new account at that time because there was a security block on the account that prevented me from adding a new account. I was told to wait 24-48 hours and to try again. I waited, tried to add the same account, and was still told that it could not be added. The representative transferred to their supervisor who straight told me that the system won't allow me to add that account. So... I waited for a few days and tried a different account with the results, being told that there is a security block and I would have to wait 24-48 hours. I tried after 48 hours with the same results. Again, I spoke with a supervisor who stated " security block, 24 -48 hours ) but this time they said to NOT do it through my PayPal account but to call in. That was Monday the XXXXXXXX XXXX. Today, Monday XXXX, well over 48 hours, I call PayPal to add the bank account and was told that they can not add it. I kindly asked the agent to try a different account and, once again, that account could not be added either. I asked for a supervisor, and I respect this supervisor 's transparency even without showing any real concern for my issue. I was told that I have added and removed too many different bank accounts over the TWENTY ( 20 ) plus years of my PayPal account and that the " system '' will not allow me to add any new accounts and that there is nothing they ( PayPal ) will do to fix it. While I know that are Term limitations for adding the SAME bank account a fixed number of times, I have NEVER seen anything stating in clear account details or restrictions that there is a limitation over the life of the PayPal account for different bank accounts.
Company Response:
State: PA
Zip: 152XX
Submitted Via: Web
Date Sent: 2022-11-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-28
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: XX/XX/22 - unauthorized money transfer from my paypal cash balance in US dollars to XXXX dollars XX/XX/22 - money was transferred back to US dollars and I lost XXXX due to the loss in the currency exchange rate XX/XX/22 - I opened a case with paypal. While on the phone the rep said he sees this is unauthorized and I will get the difference back into my account in XXXX hours XX/XX/22 - I call to close my account. The rep dissuades me and tells me I can speak to a supervisor. Then he hangs up on me. XX/XX/22 - I call 2x, waste 21 minutes with rep stating he's going to get it fixed. He comes back on the line after being put on hold multiple times and says they will give me a credit voucher on my account to use for my next purchase. I explain that is unacceptable, I had a cash balance and they are violating their contract agreement with me by not restoring my cash balance in full after finding in my favor. I tell him I want to escalate to a supervisor. I get transferred to someone in a large, very very noisy crowded room and the person who picked up doesn't say one word. I keep yelling over the noise for the person to go somewhere quiet so I can hear and again, not one word is spoken. XX/XX/22 - I call 3x, spend 40 minutes with a rep who says he fought it out with his supervisor and I will get the cash balance restored to my account and a confirmation email by the end of the day. XX/XX/22 - no confirmation email, cash balance not restored, I attempts to close my account and they are prohibiting me from doing so and I am filing appropriate federal and state XX/XX/22 - I am now on the phone for 83 minutes and 22 seconds as I write this. Just to close my account. Paypal is trying to force me to link a bank account which is against the law as well as against the Paypal contract and agreement. 34 times now with two reps I have tried to get a paper check sent to me which is a viable option that they offer. When I go to do that, it says there's a problem with my address. There is not. It is the same address I've had with my account for years and used to buy/sell without issue. This is deliberate to frustrate me into giving them my financial information.
Company Response:
State: PA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-11-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-28
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I have tried to communicate with PayPal through all means ( cell phone, same platform, mail ) without any result, since for some reason the support always tells me the same thing. They flatly deny everything I say, even though I have the evidence for it. The platform literally limited my account for no reason, with the apparent reason of having created the account being a XXXX, they do not give me any action to appeal the decision they make, the same support, moreover, ridiculously, tells me that this decision is permanent and can't be appealed ( when I have never been able to appeal it ). The account was made by a representative and I have only given my identity when I was going to request the name change. -- -- -- -- -- -- - I already sent a claim through this same page against PayPal, but they themselves tell me that it does not correspond due to the discrepancy between the location from which this claim is being sent, being that days later the PayPal support in XXXX responds to the mail saying that they reviewed the claim and that I will no longer be able to withdraw my money after a period of 180 days ( being that this was already specified since they limited my account ), The same goes for PayPal support in the XXXX, I don't have the resources to go to the XXXX to dumbly file a complaint, even less when I am not given any option to appeal decisions like this or that in the same dispute options in my country, there is no option available. It is unbelievable to me that I am going to lose my hard-earned money this way, on a platform that only has the job of holding it and not carrying it as if it were nothing. I only used it to transfer my funds with XXXX from XXXX. Timely, this is my only means by which I can affirm PayPal 's poor decisions. -- -- -- -- It is criminal to accuse someone falsely, not provide any evidence that this was the case, and even refuse to confirm the veracity of the facts. Just as PayPal is doing.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-11-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-28
Issue: Fraud or scam
Subissue:
Consumer Complaint: I used my paypal account to purchase a sofa from XXXX XXXX on XX/XX/2022 for the amount of {$1200.00}. On XX/XX/XXXX, paypal was able to work with XXXX XXXX, who agreed to allow me to return the sofa, and instructed me to ship the sofa back as it had a problem with the arm rest. I shipped it back to address they requested : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX as requested by XXXX XXXX. Upon shipping the sofa back on XXXX XXXX, 2022, I provided the tracking number. Paypal refused to issue a refund. In refusing to issue a refund, paypal sided with the seller, still refusing to provide the refund, stating the tracking # was invalid, although I repeatedly sent them several tracking # 's from XXXX XXXX the main trucking company and its shipper Fed XXXX XXXX. I also sent them the XXXX XXXX XXXX to let them know I had shipped the item. Representatives from Fed Ex and XXXX XXXX were available to verify I shipped the item. Upon receiving the item, the head of XXXX stores refused to take the item. This served as a fraudulent way of denying me a refund even after they had agreed to let me ship it. I have attached the tracking information as proof. I opened an additional case with paypal and repeatedly spoke to their representatives, but they still refused to issue a refund. I no longer have the item. I have attached the XXXX XXXX XXXX and relevant tracking information.
Company Response:
State: NE
Zip: 685XX
Submitted Via: Web
Date Sent: 2022-11-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-28
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was the victim of a scam through my PayPal account. Scammers gained access to my account fraudulently and requested a payment for {$500.00}. As I researched the request a pop-up box came up in the PayPal application telling me to call a phone number to fix the issue. When I called the number, the individual stated that he was a paypal representative. He had access to my information and told me that they needed to secure my account and took me to several protocols, resulting in forcing me to perform a " dummy '' funds transfer from my checking account in order to fix the issue in my PayPal account. I believed that the person was an employee of PayPal because all correspondence came through the PayPal application and not a secondary entity or application, like email. I later found out that it was the scammer I was communicating with and the " prorocols '' he took mt through caused me to lose {$720.00}. When I later contacted PayPal, I was informed by a representative that they were aware that accounts had been compromised, yet I never received a notification to that effect. If a company knows that their customers ' accounts have been compromised they should do their due diligence and let the customers know. PayPal has informed me that since the funds did not come from my account with them that there is nothing they can do to make me whole. However, this scam is directly linked to their inability to secure their platform and they should be assisting affected customers in obtaining the funds that were lost.
Company Response:
State: MD
Zip: 20602
Submitted Via: Web
Date Sent: 2022-11-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-28
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: on XX/XX/2021 {$250.00} was sent to an indidvual for " apartment deposit '' through venmo. Since moving out tof the property the deposit of {$250.00} has yet to been returned/refunded to my client. After signing the roommate release form, I then consulted with a tentant lawyer that practices in Utah. I have tried multiple times to receive these funds back -- by submitting a fraud report, contacting the indivdual to get the funds back but was told she had spent them and wouldnt be returning the funds. Venmo and this indidvual are making it BEYOND difficult to receive the funds that are owed to me. I will be submitting a police report and a law suit against venmo for their lack of protection with MANY transactions that I have been fraudlently charged.
Company Response:
State: UT
Zip: 84062
Submitted Via: Web
Date Sent: 2022-11-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-28
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: The company PayPal since 2021 refused to close account and given me attitude over using a Russian email address. I have heard excuse of technical errors for almost 3 years and refuse fix or prioritize my issue even if I call them monthly basis and when im told to email I email as well. I talked to many departments of PayPal from disputes/senior intendants and even office of some of their representatives through executive escaltaions email they sent me. I began case through better business bureau and PayPal once again refused closing account for issues they call technical and refuse to close this acct. Currently im unable to log in and company only made me contact merchant customer support so can " work on technical issue '' under request of executive sections office under admin venu. But I was told technical team also their was no issue my account to close that customer service should be able close it but like mention many times the customer service refused and always give me different excuses so won't close acct even if technical support which I contacted this year along side executive office to close account. The acct currently unable to log in and company refuses to close it over phone and im always told investigations and more I will receive papers via mail ( I never did for 2 years ) Bad character and service since XXXX used my Russian email address and I was told if I lived in XXXX. When im from XXXX. Alot of horrible waiting and refusal to close account when their no issue and ones who can close acct refuse too.
Company Response:
State: CA
Zip: 91702
Submitted Via: Web
Date Sent: 2022-11-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-28
Issue: Other transaction problem
Subissue:
Consumer Complaint: To whom it may concern. My full name matching my passport XXXX XXXX XXXX XXXX XXXX XXXX from XXXX and I want to complain about a very concerning problem related to the payment service PayPal offered at XXXX PayPal limited my account without prior notice and held my money for 180 days to cover any disputes. Their customer service always promised that they will release my funds after 180 days. I logged in to my account after the 180 days passed to discover that PayPal stole my money and transferred all my balance to themselves under the false claim of nonexistent damages. There was no damage to PayPal and I believe their claims are false. All disputes related to my account was settled. PayPal acted in bad faith and debited random arbitrary amounts to empty my balance to ZERO enriching themselves from my hard earned money. PayPal transferred my whole balance and took my hard earned money under the Transaction ID : XXXX Under the common law, liquidated damages may not be set so high that they are penalty clauses rather than fair compensation. I believe PayPal acted in bad faith as a payment company, they have failed to offer the promised service. I believe that I was deceived and scammed by PayPal and I want to complain about this corrupt acts done by the payment company PayPal. I have tried to resolve this issue friendly with them many times but they always reply with canned and useless responses done by bots. PayPal failed to provide the advertised payment service. Looking forward for your reply. Thank you
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-11-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A