Date Received: 2022-11-28
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: XX/XX/XXXX is got an email from paypal that my account has been permanently limited. I contacted customer support twice I've never even got a reason why. Customer support said those decisions are made in the back office and they cant even access them. I got an email from them today saying my account is still permanently limited a be in cant use there service for anything including my own money. My account has XXXX dollars in it. My social security checks are direct deposit. I desperately need the money to pay my rent and utilities. I have no other money. My phone was stolen and they were able to get into my paypal account and make purchases. I informed paypal of this. they are punishing me for something someone's else did. I never violated any of their policies. I can't believe they can actually take my money. im on a very desperate situation. Ill be broke and homeless in a few days. Im a XXXX veteran.
Company Response:
State: CO
Zip: 807XX
Submitted Via: Web
Date Sent: 2022-11-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-28
Issue: Fraud or scam
Subissue:
Consumer Complaint: My account was charged {$59.00} on XX/XX/23 from an unfamiliar merchant, XXXX XXXX According to the transaction listing in my PayPal account, the charge would occur monthly for 1 year. I de-activated the subscription and filed a claim with Paypal. The agent who responded to the initial unauthorized transaction form gave me a list of 11 gift cards created in my name to deduct funds from my account. I checked the box no for of the gift card listings that were provided. Also, the gift cards were scheduled to deduct funds from my account in the next few weeks. I wasn't aware of an option that would allow account holders to create gift cards to deduct from their account. My Paypal account center activity does not reflect gift cards authorized to debit funds from my account. Less than two hours later, I received a verdict in writing stating my claim was closed. Paypal deemed the transaction authorized because I had similar transactional activity on my account. PayPal 's findings are untrue. My claim did not include supporting evidence that an investigation occurred. There are no other transactions on my account from XXXX XXXX, nor were there transactions for {$59.00}. I don't understand the similar transaction activity statement. Is the relevant? Wouldn't a more appropriate response state, this merchant has charged your account before? Did you close your account prior to the charge? If the activity was similar, there were no follow ups to determine the status of the customer relationship. Most importantly, I do not have a relationship with a merchant called XXXX XXXX According to my research, they are affiliated with a mental health app called, XXXX XXXX. I do not have an account with XXXX XXXX. According to the website, the email for support is XXXX. However, the web address on my transaction history is XXXX. I have not received a response from either website. Your support with this issue would be greatly appreciated. Thank you, XXXX XXXX
Company Response:
State: TX
Zip: 78727
Submitted Via: Web
Date Sent: 2022-11-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-29
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: Last XX/XX/2022, PayPal sent an email saying I can no longer do business with PayPal for violating their PayPal Acceptable Use Policy. And they gon na hold my funds worth XXXX XXXX XXXX for 180 days, I was so shock. I tried to search for their customer service, I only found their XXXX support & they can't even do anything about it. I left most of my money on PayPal because i thought they we're trustworthy, which is my big mistake. As I did research about this company, I found that it happened years ago and still happening especially now that it's recession, their victims are getting higher. Everyday, they are taking money to their clients without enough evidence and without any warning. As I did research i found a solution to get my money back, by refunding my clients & asking them to send my money to different payment method. But only half of them paid me back. I already lost like XXXX XXXX because of it. Now, my PayPal balance is only XXXX XXXX. I was so XXXX the first week that it happened to me, I feel like a XXXX. My PayPal account is clean, I don't have any disputes. How can they blackmail their clients using their terms & agreement. I hope you gon na help me about this.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-11-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-25
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: My PayPal account ( XXXX ) was Parmanently limited yesterday with my money. PayPal had asked me to provide documents to prove that the account is mine. I submitted the documents that they requested. After some few minutes they Parmanently limited my account claiming I have been engaged in risky activity which is not true. I had used my account only twice to receive money from my friends. I can't understand why they messed me up and give me very petty reasons. The account is mine and the documents submitted are mine and I can prove that at any time.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-11-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-25
Issue: Fraud or scam
Subissue:
Consumer Complaint: Hi CFPB- on XX/XX/XXXX my venmo acct was hacked and {$1800.00} stolen and transferred to a XXXX XXXX in two separate transactions. Venmo has been of no help and all messages and texts from venmo are not coming to me as it seems that the fraudsters have hacked the venmo system DIRECTLY and have access to other customer accounts and information. Venmo has not made an announcement regarding this security breach and is still giving me the run-around re : my missing funds that were supposed to be held in an fdic account XXXX prior to being stolen ). I have repeatedly asked venmo for a phone call to discuss since my theft as their is no other method to communicate and it has been 2 weeksto no avail. I still dont know ehat is going on with my money or the security of my account. XXXX XXXX XXXX XXXX
Company Response:
State: NY
Zip: 11215
Submitted Via: Web
Date Sent: 2022-11-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-25
Issue: Other service problem
Subissue:
Consumer Complaint: On or about XX/XX/22, I first applied for a Venmo account. At that point, I provided all of the information requested by Venmo, including personal information that I am cautious about sharing, such as my social security number and banking information. Venmo accepted my application and my Venmo account was opened. I never used, or attempted to use, my Venmo account. On XX/XX/22, only XXXX days later, I received the email below : ( attached ) On several occasions, both by phone and email ( documented ), I contacted Venmo asking for clarification. Venmo has outright refused to provide an answer. Venmo 's only response is to require a digital photo of my driver 's license as proof of my identity. That is not an answer to my question. " SPECIFICALLY, WHAT ACTIVITY OCCURRED THAT APPEARED TO BE A VIOLATION OF VENMO 'S USER AGREEMENT? '' I would like to point out that I've researched this and found that this is Venmo 's mode of operation in dealing with many, if not all, of their applicants. I would also like to point out that I have had several credit accounts for which I was never asked to provide a digital driver 's license photo. If Venmo does not provide a prompt response, I will be forced to assume : ( XXXX ) that there, in fact, has never been any activity in my account that appeared to be a violation of Venmo 's user agreement, ( XXXX ) therefore, ( a ) the statement made in Venmo 's XX/XX/22 email is false, ( b ) Venmo has intentionally provided me with dishonest information, and ( c ) Venmo is guilty of following dishonest business practices, ( XXXX ) as a dishonest financial institution, Venmo 's true motive to freeze my account and requirea digital photo of my driver 's license, is to collect personally identifiable information for dishonest purposes, including the sale of that information to third parties, who may also be dishonest, ( XXXX ) in light of the above, Venmo should, and must, be dealt with accordingly by the CFPB. Thank you for your attention in this matter.
Company Response:
State: NY
Zip: 12208
Submitted Via: Web
Date Sent: 2022-11-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-25
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XXXX XXXX I purchased from XXXX XXXX XXXX through PayPal XXXX assuming that PayPal is a safe place, an XXXX hand made dress called XXXX XXXX and paid {$490.00} plus shipping {$30.00}, total {$520.00} with my PayPal credit. After a week I received an empty envelope 6x9 inches with XXXX tracking number. The seller provided that tracking number to PayPal. So PayPal assumed that the transaction is done successfully. But understandable that the dress couldn't fit in that 6x9 envelope. I opened a dispute with PayPal case I'd XXXX, and provided the picture of the envelope with the same tracking number and the picture of the dress, which I ordered.So it is clear that it is a scam, Now PayPal is asking from me additional info otherwise will decide the case for seller 's favor, or to complain to companies like You or XXXX. So dear CFPB I NEED YOUR HELP. Thanks XXXX XXXX
Company Response:
State: CA
Zip: 91501
Submitted Via: Web
Date Sent: 2022-11-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-25
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX I received a Venmo request from what I believed to be my friend. The account used the same profile photo and the same login name as my friend. Venmo did not have any warning that this account was an account I had not transacted with before ( this is a safe guard I rely on each time I pay somebody new ) I accepted the Venmo request and subsequently contacted my friend and found that the request was fraudulent. Somebody was pretending to be her and created an identical account. We both contacted Venmo within 5 minutes of the scam and Venmo disabled the scammers account within 10-15 minutes. I blocked payment from my bank account. However- now Venmo continually is pursuing me for the {$310.00} even though they have confirmed this was a scam and even disabled the scammers account. My account is now frozen and I cant use Venmo.
Company Response:
State: NY
Zip: 10038
Submitted Via: Web
Date Sent: 2022-11-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-26
Issue: Closing your account
Subissue: Can't close your account
Consumer Complaint: PayPal is refusing to allow me to close my account. I received notice from PayPal in XXXX that they could not process a transaction. With no explanation, they requested that I provide additional information, including my social security number, photo, and bank statement. As I was not willing to do so, I tried to close my account but was informed that, in order to close my account, I would have to provide this new information. I tried to remove my credit card information with the same result. I recently tried again to close my account and, although they had removed the request for a social security number, they still wanted a photo and bank statement before I could take any action. After speaking with their customer service, I was told that I received the initial notice most likely due to a charitable contribution made on XXXX ; there was no actual problem with my account. They still insist on my adding a photo and bank statement before I can close my account or even remove my active credit card information.
Company Response:
State: PA
Zip: 194XX
Submitted Via: Web
Date Sent: 2022-11-26
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-26
Issue: Overdraft, savings, or rewards features
Subissue:
Consumer Complaint: PayPal did not grant me the promotion to which I followed the terms and conditions to the T. I successfully argued that I did in fact follow all of the terms and conditions and instead of giving me the original credit they offered me a " courtesy '' offer. This courtesy offer was extremely dubious. The instructions specifically indicated me to click " get offer '' when there is no such button. When I asked customer service how to use the offer, I was quite seriously told " trial and error '' on a recorded line by a XXXX named XXXX XXXX ID XXXX. I asked her and her previous agent several times quite directly if XXXX was a qualifying Merchant for this offer and neither of them could tell me. I asked for any Merchant that they knew the offer would work on and I was told that PayPal can not confirm or deny any company the offer is valid with. So they have given me an offer with no way of knowing where it will be accepted. It is if as a customer I don't know where I can use it. The company issuing me the credit, paypal, The ledges they have no way to know where this credit will be used and will not substantiate the value of the credit offered. They refused to investigate, raise a complaint, or in any way do more than present me with roadblocks.
Company Response:
State: WA
Zip: 98004
Submitted Via: Web
Date Sent: 2022-11-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A