Date Received: 2022-12-03
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: my names XXXX XXXX XXXX. i noticed in XX/XX/XXXX that my paypal account was limited they asked me to submit a bank statement which they confirmed they accepted as well as a photo id of a drivers license, they said it the id i sent and the name on the paypal account didnt match which i found weird i thought maybe i had sent in the wrong id since i also have my daughter 's ID on my phone. a day after paypal permanently limited my paypal account due to inconsistency with user agreement, i had a balance of XXXX on my account which thy have been not allowing me to withdraw since the end of XXXX. i have contacted paypal on the phone they and got different answers from different people i spoke to so i was unsure what was going on they referred me to to a new method of submitting the proof of ID, this time i made sure i sent the right one however they still denied my appeal ( XX/XX/XXXX ) and refused to remove the limitation i have contacted them almost everyday and none of them still have been able to help me, they want to hold my money for 180 days before the funds are released to me and there is even a chance the money will be kept by the them, i find this to be very unfair practices and would like this matter resolved. paypal reference : XXXX paypal email : XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-12-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-03
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: my names XXXX XXXX XXXX. i noticed in XX/XX/XXXX that my paypal account was limited they asked me to submit a bank statement which they confirmed they accepted as well as a photo id of a drivers license, they said it the id i sent and the name on the paypal account didnt match which i found weird i thought maybe i had sent in the wrong id since i also have my daughter 's ID on my phone. a day after paypal permanently limited my paypal account due to inconsistency with user agreement, i had a balance of XXXX on my account which thy have been not allowing me to withdraw since the end of XXXX. i have contacted paypal on the phone they and got different answers from different people i spoke to so i was unsure what was going on they referred me to to a new method of submitting the proof of ID, this time i made sure i sent the right one however they still denied my appeal ( XX/XX/XXXX ) and refused to remove the limitation i have contacted them almost everyday and none of them still have been able to help me, they want to hold my money for 180 days before the funds are released to me and there is even a chance the money will be kept by the them, i find this to be very unfair practices and would like this matter resolved. paypal reference : XXXX paypal email : XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-12-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-03
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: my names XXXX XXXX XXXX. i noticed in XX/XX/XXXX that my paypal account was limited they asked me to submit a bank statement which they confirmed they accepted as well as a photo id of a drivers license, they said it the id i sent and the name on the paypal account didnt match which i found weird i thought maybe i had sent in the wrong id since i also have my XXXX 's ID on my phone. a day after paypal permanently limited my paypal account due to inconsistency with user agreement, i had a balance of XXXX on my account which thy have been not allowing me to withdraw since the end of XXXX. i have contacted paypal on the phone they and got different answers from different people i spoke to so i was unsure what was going on they referred me to to a new method of submitting the proof of ID, this time i made sure i sent the right one however they still denied my appeal ( XX/XX/XXXX ) and refused to remove the limitation i have contacted them almost everyday and none of them still have been able to help me, they want to hold my money for 180 days before the funds are released to me and there is even a chance the money will be kept by the them, i find this to be very unfair practices and would like this matter resolved. paypal reference : XXXX paypal email : XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-12-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-03
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: My entire issue is with PayPal. The issue stems from XXXX PayPal accounts, based on email addresses : 1. XXXX ( my account, with no periods, the legitimate one I created in 2008 ). 2. XXXX ( with a period between XXXX and XXXX, which is fraudulent that I did not create ; hereinafter, referred to " Account # XXXX ). Ive engaged on numerous occasions via email with PayPal, in which I've asserted that Account # XXXX was created by someone other than me. Furthermore, I've also made clear to PayPal that between the legitimate account, and Account # XXXX, there are different passwords, different sets and types of transactions, etc. You can review our communications in the XXXX PDF attachments I've included in this complaint. Part of the problem stems from the policy by XXXX that sees both of these addresses as the same email account- effectively ignoring the period. So while there are XXXX different PayPal accounts, all of the mail for both PayPal accounts goes to my one ( and legitimate ) XXXX address. The main issue, and reason for this complaint, is that PayPal sent their collection agency the email linked to Account # XXXX ; nevertheless, when the collection agency tries to contact the person that created Account # XXXX, the emails go to me, not the person that created the PayPal account. I have requested PayPal, as you may see in the attachments to this complaint, to provide the collection agency another method of contact for the person that created Account # XXXX, to no avail. The problem persists to this day, and I am legitimately concerned for this problem, as it could result in a debt collection process against me ( based on identity fraud ), and affect my credit score.
Company Response:
State: DC
Zip: 20009
Submitted Via: Web
Date Sent: 2022-12-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-03
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/29, I received an email from Venmo that my account had been temporarily frozen and asking me to provide my identification. I did so within minutes of receiving the email. Today, XXXX, I received an email stating that my account has been permanent XXXX because of concerns. They will not let me transfer money out of my account. I have emailed with the person who sent me the email and asked for clarity and additional help and the response has essentially been too bad and no. I have also tried to reach out via phone, mobile chat, XXXX, and other avenues and all have directed me back to emailing with the original associate. I am a partner at a major law firm and have done nothing to violate the User Agreement, which I reread today. Indeed, the only thing that has happened to my account recently is that I have been targeted by what look like XXXX trying to transfer {$0.00} into my account and asking me to transfer money to them. I have blocked as many of those people as possible. I can not believe that Venmo would treat people this way and refuse to permit me to transfer my own money to my bank account.
Company Response:
State: IN
Zip: 46220
Submitted Via: Web
Date Sent: 2022-12-03
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-03
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Went on PayPal account to find a fraudulent charge ( {$690.00} request by XXXX ). A number on the site was provided to call. When I called this number, ( XXXX - XXXX XXXX ) Unfortunately I gave my SSN and gave the guy access to my computer desktop. He told me to let a {$2000.00} for a gift card go through with my XXXX account. Through my computer desktop he accessed my email, my PayPal account and my XXXX account.
Company Response:
State: MA
Zip: 02038
Submitted Via: Web
Date Sent: 2022-12-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-03
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: my names XXXX XXXX XXXX. i noticed in XX/XX/XXXX that my paypal account was limited they asked me to submit a bank statement which they confirmed they accepted as well as a photo id of a drivers license, they said it the id i sent and the name on the paypal account didnt match which i found weird i thought maybe i had sent in the wrong id since i also have my daughter 's ID on my phone. a day after paypal permanently limited my paypal account due to inconsistency with user agreement, i had a balance of XXXX on my account which thy have been not allowing me to withdraw since the end of XXXX. i have contacted paypal on the phone they and got different answers from different people i spoke to so i was unsure what was going on they referred me to to a new method of submitting the proof of ID, this time i made sure i sent the right one however they still denied my appeal ( XX/XX/XXXX ) and refused to remove the limitation i have contacted them almost everyday and none of them still have been able to help me, they want to hold my money for XXXX days before the funds are released to me and there is even a chance the money will be kept by the them, i find this to be very unfair practices and would like this matter resolved. paypal reference : XXXX paypal email : XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-12-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-02
Issue: Fraud or scam
Subissue:
Consumer Complaint: From XX/XX/XXXX to XX/XX/XXXX, I bought goods through PayPal with a seller from New Jersey ( XXXX XXXX ). The seller cheated me by some pictures to pay XXXX funds through PayPal, totaling {$24000.00}. The main behavior of the seller is : no delivery or wrong delivery ; On XX/XX/XXXX, I initiated a dispute on PayPal. I uploaded a large number of seller 's evidence. After PayPal 's review, I received my refund of {$7300.00} on XX/XX/XXXX. On XX/XX/XXXX, PayPal sentenced me to a failure of {$6500.00} because I initiated multiple disputes, so my account was warned and I was judged as a failure. For example, for two payments of the same order, one of them gave me a refund, and the other one did not give me a refund. The evidence I uploaded was not reviewed fairly, but was only warned by the account. The seller also agreed to give me a refund during the dialogue, but PayPal really imposed an unfair punishment. I would like to complain about the fraud of the seller in New Jersey and the unfair review mechanism of PayPal. I hope the seller 's fraud can be punished, and PayPal can fairly review the dispute. I am a PayPal user from XXXX. I hope that the US government departments can make relevant actions against the fraud of US sellers, so that PayPal officials can give me a reasonable explanation
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-02
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal Is well knownAnd from research that I've done on my own this is why they put ahold on your account it's because that's the only way they make money when they put ahold on your account they then gamble with your money trade it on the stock market and then 9 times out of 10 they will not remove the hold and that is what they Did to me the. I have XXXX I used to get paid through using PayPal by my clients a lot of them Never had an issue with PayPal until around XXXX of 2020 I had transferredMost of it to my bank but it had left The {$2100.00} In my PayPal All of The setting my account is restricted I did everything they asked and they never Released the hold PayPal is nothing but a scam and thievesDid n't violate any of their policies or rules or have any suspicious activity. That's just a big XXXX lie they tell people Because PayPal does not make money on their products they make money by putting ahold On consumersOn consumers Account so they can gamble with that money then they usually never end up releasing They act like they're a bank but they're not So I am rescending my signature for the contract they supposedly have but can't produce. I want my money back They are breaking every law in this industry they can't just take people 's money and keep it even though that's what they do it's because nobody seems to shut them down and they should be shut down Because they are scamming hard working consumers money Like Pirates
Company Response:
State: AR
Zip: 72701
Submitted Via: Web
Date Sent: 2022-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-02
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I made a new account with Venmo because my old account was no longer active. After trying to withdraw money that was sent to me out of my account, I was unable to because Venmo had said that my account was frozen. I tried reaching out to tell them that I only have my XXXX ID available and they said that they would not be able to take that and I have {$58.00} in my account that I need access to.
Company Response:
State: DE
Zip: 199XX
Submitted Via: Web
Date Sent: 2022-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A